Service Desk Analyst Jobs in Sheffield

Service Desk Analyst
South Yorkshire > Sheffield

The median Service Desk Analyst salary in Sheffield is £24,150 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 57 80 87
Rank change year-on-year +23 +7 -8
Permanent jobs requiring a Service Desk Analyst 27 21 7
As % of all permanent jobs advertised in Sheffield 2.34% 2.39% 0.81%
As % of the Job Titles category 2.43% 2.70% 0.82%
Number of salaries quoted 19 21 7
10th Percentile - - £19,150
25th Percentile £21,750 £20,000 £19,625
Median annual salary (50th Percentile) £24,150 £22,500 £24,650
Median % change year-on-year +7.33% -8.72% -6.98%
75th Percentile £28,750 £24,150 £27,000
90th Percentile - - £27,350
South Yorkshire median annual salary £24,150 £22,500 £25,750
% change year-on-year +7.33% -12.62% +7.29%

All Permanent IT Job Vacancies
Sheffield

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Sheffield. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Sheffield with a recognized job title 1,109 777 855
% of permanent jobs with a recognized job title 96.02% 88.50% 98.62%
Number of salaries quoted 887 403 484
10th Percentile £28,000 £25,000 £29,900
25th Percentile £37,250 £32,500 £38,750
Median annual salary (50th Percentile) £47,500 £47,500 £52,500
Median % change year-on-year - -9.52% +10.53%
75th Percentile £65,000 £61,250 £65,000
90th Percentile £78,750 £70,000 £82,125
South Yorkshire median annual salary £47,500 £45,000 £50,000
% change year-on-year +5.56% -10.00% +5.26%

Service Desk Analyst
Job Vacancy Trend in Sheffield

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Sheffield.

Job vacancy trend for Service Desk Analyst in Sheffield

Service Desk Analyst
Salary Trend in Sheffield

3-month moving average salary quoted in jobs citing Service Desk Analyst in Sheffield.

Salary trend for Service Desk Analyst in Sheffield

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Sheffield

For the 6 months to 28 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Sheffield region featuring Service Desk Analyst in the job title.

1 26 (96.30%) Problem-Solving
1 26 (96.30%) Social Skills
2 18 (66.67%) Windows
2 18 (66.67%) Customer Service
3 17 (62.96%) Microsoft Office
3 17 (62.96%) Microsoft
4 14 (51.85%) Microsoft 365
5 13 (48.15%) Finance
5 13 (48.15%) Microsoft Exchange
5 13 (48.15%) SLA
6 11 (40.74%) ITIL
7 8 (29.63%) ServiceNow
7 8 (29.63%) SharePoint
7 8 (29.63%) Decision-Making
7 8 (29.63%) Customer Experience
8 7 (25.93%) Law
9 6 (22.22%) Life Science
9 6 (22.22%) Windows 10
10 5 (18.52%) Splunk
10 5 (18.52%) Incident Management
10 5 (18.52%) Fintech
10 5 (18.52%) Collaborative Working
10 5 (18.52%) Impact Analysis
10 5 (18.52%) Major Incident Management
10 5 (18.52%) Unix
10 5 (18.52%) SQL
10 5 (18.52%) TCP/IP
10 5 (18.52%) Active Directory
10 5 (18.52%) ITIL Certification
10 5 (18.52%) Internet

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Sheffield by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (48.15%) Microsoft Exchange
2 8 (29.63%) SharePoint
Applications
1 17 (62.96%) Microsoft Office
Cloud Services
1 14 (51.85%) Microsoft 365
Communications & Networking
1 5 (18.52%) Internet
1 5 (18.52%) TCP/IP
General
1 26 (96.30%) Social Skills
2 13 (48.15%) Finance
3 7 (25.93%) Law
Miscellaneous
1 6 (22.22%) Life Science
Operating Systems
1 18 (66.67%) Windows
2 6 (22.22%) Windows 10
3 5 (18.52%) Unix
Processes & Methodologies
1 26 (96.30%) Problem-Solving
2 18 (66.67%) Customer Service
3 11 (40.74%) ITIL
4 8 (29.63%) Customer Experience
4 8 (29.63%) Decision-Making
5 5 (18.52%) Change Management
5 5 (18.52%) Collaborative Working
5 5 (18.52%) Fintech
5 5 (18.52%) Impact Analysis
5 5 (18.52%) Incident Management
5 5 (18.52%) Major Incident Management
6 1 (3.70%) ITSM
6 1 (3.70%) Service Management
Programming Languages
1 5 (18.52%) SQL
Qualifications
1 5 (18.52%) ITIL Certification
Quality Assurance & Compliance
1 13 (48.15%) SLA
System Software
1 5 (18.52%) Active Directory
Systems Management
1 1 (3.70%) Microsoft Intune
Vendors
1 17 (62.96%) Microsoft
2 8 (29.63%) ServiceNow
3 5 (18.52%) Remedy
3 5 (18.52%) Splunk