Service Desk Analyst Jobs in the West Midlands
Jobs 1 to 11 of 11
Hays IT - Uk Posting account
Responsibilities will include, but not be limited to; - Receiving inbound calls from users with technical issues with a view to efficiently generating a resolution at first contact. - Adequately managing customer's expectations of a technical fix, quickly and efficiently identifying and escalating L2 status dilemmas to the second line support...
Rate: £10.00 - £11.50 per hourPosted: 15 days ago
West Bromwich, West Midlands (County) -
Working on behalf of our leading client we are currently seeking an experienced Service Desk Analyst to join a busy Team managing 1st line support and fixes to a user base of circa 3000. The successful candidate will have experience of working with call logging software such as service now...
Rate: £10 - £14 per hourPosted: 3 days ago
Stoke-On-Trent, Staffordshire -
Shifts - 7.5 hour shifts on a rota between the hours of 6am to 10pm Mon-Sun. SQL / Windows / Active Directory / Database / Applications / Software / Database Admin / Troubleshooting / 1st/2nd line / Call Logging / ITIL / SLA's / Remote Support / Service Desk / Helpdesk. Service Desk Analyst with experience in providing 1st and 2nd...
Salary: £20000 - £25000 per annum + Excellent BenefitsPosted: Yesterday
Capita - ITMS
Client:- A public sector organisation requires six 1st line help desk / service desk analysts who are SC Cleared (ideally or eligible to take) to provide 1st line support for at least 6 months (2nd & 3rd line will be responsible for the technical issues)... Candidate:- SC Cleared (ideally or eligible to...
Rate: £15 - £25 per hourPosted: 13 days ago
A good understanding of ITIL principles and implementation of other structured methodologies. A strong understanding of PC/Laptops and Windows. Good understanding of Active Directory Management, Exchange Management and Microsoft Office Packages. Excellent analytical and problem solving skills... Recognised ITIL qualification... Barcoding Systems (Handheld & Fixed) Structured Cabling. Avaya IP Telephony...
Salary: £20000 - £22000 per annum + 20 days per holidayPosted: 14 days ago
You will ensure progression of all incidents and requests meet defined SLA’s and you will also carry out support of all other ICT systems in use by the Group... Knowledge of windows 7, 8 and Office 2010 and knowledge of Microsoft Active Directory is crucial for this role. You...
Salary: £19,729pa increasing to £20,767pa after 12 monthsPosted: 7 days ago
Sutton Coldfield, West Midlands (County) -
Nationwide People Ltd
ITIL Essential. Excellent MS Office Skills, Degree Educated... MCP or higher... Ideally have current (SC) Security Clearance although this is not essential but must have the ability to become SC Cleared at interview stage... My major Defence Infrastructure Organisation is urgently looking to fill a Senior Helpdesk / Service Desk role...
Rate: £168 Per Day Ltd Co BasisPosted: 3 days ago
Birmingham, West Midlands (County) -
The roles will be based on a secure site and therefore SC Security Clearance will be required... * Supporting the Team Leader in Incident process management... * Proficient use of MS Office based applications... * Experience of working to defined performance metrics/Service Level Agreements (SLAs) * Proficient knowledge of Microsoft Operating systems. * Proficient...
Rate: £14 - £190 per dayPosted: 6 days ago
Opus Recruitment Solutions Ltd
Key Skills: - Good knowledge of Windows XP and Windows 7. - Windows Server 2000/ 2003. - Knowledge of Microsoft Office ( Exchange, Sharepoint, Active Directory) - Strong knowledge of Hardware and basic connections (LAN/WAN, Printers, PC, PDA) - Ensure company Support Desk software is utilised correctly. - ITIL qualified foundation level is desirable. - Full UK...
Rate: £10 - £15 per hourPosted: 20 days ago
Nuneaton, Warwickshire -
Big Red Recruitment
You will be supporting the broad ranging operational IT needs of the business including Incident management... In the role you will troubleshoot manage and administer the IT environment including Exchange - file permissions, mail permissions, etc , alongside web security and the CISCO telephony platform. You will also be involved in project...
Rate: £10 - £13 per hourPosted: 2 days ago
Edenhouse solutions ltd
Good analytical/ problem solving skills... - Requires a basic Security Clearance (obtained by Edenhouse if not already cleared) Company Overview... Recognised as an industry benchmark for providing SAP support services, SAP implementation services and Business Objects service, our in-depth knowledge allows us to focus on delivering a responsive and value-...
Salary: Competitive with Excellent BenefitsPosted: 15 days ago