We have a fantastic opportunity for a ServiceDeskManager to join one of the leading education settings in the UK in a newly created role. This is a great opportunity for an experience ServiceDeskManager to build out their IT support operations … and improve the ServiceDesk delivery under ITIL standards. Main Responsibilities Align ServiceDesk operations with ITIL 4 best practices to maintain high-quality service delivery. Develop and enforce servicedesk policies, procedures, and standards to ensure consistent and reliable support services. Provide … strong leadership to the ServiceDesk team, fostering a culture of collaboration, accountability, and continuous improvement. Conduct regular performance evaluations, coaching, and training to develop team members' skills and competencies. Lead the Incident Management process, ensuring timely resolution and communication of incidents affecting users or IT services. Coordinate more »
Employment Type: Permanent
Salary: £50000 - £55000/annum Circa £50,000 per annum
ServiceDeskManager Elstree Salary up to £50,000 Technet is currently partnered with one of the UK’s leading Independent trusts providing education to close to 3000 students across a beautiful 100 acre campus. They have the need for an experienced servicedeskmanager who will play a pivotal role in elevating there IT support operations. The Servicedeskmanager will be responsible for the following. The servicedesk operations, aligning them with ITIL 4 best practices to maintain a high quality. Develop and enforce Servicedesk … the team, bring in a culture of collaboration and continuous improvement. Carry out regular performance reviews, and training to develop skills. Act as line manager for different teams overseeing day-to-day activities Deal with incidents and reduce the number of tickets backlogged in the system To be successful more »
Job Title: ServiceDeskManager Location: Manchester Salary: Up to 50k DOE I am looking for a ServiceDeskManager for a long-standing SaaS client, based in Manchester. This client is dedicated to providing cutting-edge solutions to customers and their team is … improvement. This role is due to an expansion of the team as the company is growing at an impressive rate! Role Overview: As a ServiceDeskManager, you will be responsible for overseeing our servicedesk operations, ensuring efficient resolution of IT issues, and delivering … exceptional customer service to clients. The ideal candidate will have extensive experience working with the Microsoft technology stack, with exposure to Mac OS being beneficial. Additionally, experience in Jamf Mobile Device Management (MDM) and Azure Cloud Migration is crucial for success in this role. Key Responsibilities: Lead and manage more »
Keynsham, Bath and North East Somerset, Somerset, United Kingdom Hybrid / WFH Options
Cogito Talent
and be part of our mission to deliver the highest quality care to millions of animals. We are excited to be looking for a ServiceDeskManager to join our IVC Evidensia ServiceDesk function. Supported by 4 Team Leaders, you’ll oversee the operation … of the desk-based ServiceDesk team, the IT Administration team and the Field Service team. The IT ServiceDesk provides a first point of contact to all IVC IT users across the UK, Ireland and the wider European region. As an IVC Evidensia … work scheme Discounted staff pet care Company pension EAP and supportive well-being programmes Single Private Healthcare Family-Friendly policies Day to day, the ServiceDeskManager will: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for more »
Position: ServiceDeskManager Location: Hertfordshire Hours: Full-time, 37.5 hours per week, Monday to Friday with one hour unpaid for lunch. Salary : £45,000+ per annum (depending on skills and experience) We are seeking a dynamic and experienced ServiceDeskManager to lead … Located in Hertfordshire, we are dedicated to delivering high-quality IT services and ensuring seamless user experiences across our organization. Role Overview: As the ServiceDeskManager, you will be instrumental in driving the efficiency and effectiveness of our IT support function. Your role will involve leading … a team of dedicated professionals, implementing ITIL v4 best practices, and continuously improving our service delivery to align with business objectives. Key Responsibilities: ServiceDesk Operations: Implement ITIL 4 best practices to maintain high-quality service delivery. Develop and enforce servicedesk policies and more »
Employment Type: Permanent
Salary: £40000 - £50000/annum full benefits package
Hatfield, Hertfordshire, South East, United Kingdom
CV Screen Ltd
IT ServiceDeskManager Hatfield/Hertfordshire Up to £50,000 + Excellent Prospects CV Screen is recruiting for an IT ServiceDeskManager who will have previous experience within an MSP/IT Services businesses. The role is office based and located on … London borders (near Hatfield). A salary of up to £50,000 is available based on experience. ROLE DETAILS Your role as an IT ServiceDeskManager will see you manage a team of four within the network solutions team and also act as the escalation point … to, and actively engaging with all aspects of client account management for their assigned clients. You will ideally have an IT MSP or IT Service Business background. COMPANY DETAILS: You will join a join a well-established MSP who were established over 20 years ago. The company have built more »
Role - ServiceDeskManager Location - Doncaster (50% on site) Salary - £50,000 A global FTSE 250 leader in manufacturing, is seeking an experienced ServiceDeskManager to lead from the front a large team of ServiceDesk Analysts. You will ensure a … team of 10 1st and 2nd line ServiceDesk Analysts have the support and guidance needed for smooth operation and individual progression. You will work with senior stakeholders assisting with strategy and direction within the Microsoft/Azure estate to ensure objectives are met. This is an excellent … opportunity to enter a business and really stamp your mark driving success within the business! Responsibilities Team Leadership Service Delivery Incident Management Service Improvement Continual Learning and Development Managing a ServiceDesk through ITIL framework Requirements Provent track record as a ServiceDeskManagermore »
As a ServiceDeskManager, you will play a pivotal role in leading our London-based team of technical servicedesk engineers. Reporting to the Head of Managed Services, you will collaborate closely with our servicedesk leaders to ensure the seamless delivery … track record of leading teams to deliver exceptional customer service. Responsibilities: Team Leadership: * Lead, motivate, and empower the team to deliver best-in-class service aligned with ITIL best practices. * Coach, mentor, and manage the team's development, performance, and well-being. * Foster a customer-obsessed culture and maintain … the team. * Assess the team's capabilities and identify areas for improvement. * Collaborate with other teams to ensure cross-functional collaboration. * Advocate for the servicedesk as a core business asset to senior management. Operations and Service Delivery: * Evaluate and refine servicedesk KPIs and more »
White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the servicedesk alongside the servicedesk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you … will act as the main conduit between the servicedesk and other service management process leads to ensure the servicedesk is kept aware of all updates to allow the servicedesk team to manage tickets and customer expectations accordingly. Key Skills/… Experience: At least 5 years experience managing a ServiceDesk in a large organisation. Demonstrable experience in maturing a ServiceDesk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it more »
IT ServiceDeskmanager YORK (YO26) £34k to £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT ServiceDeskManager The ideal candidate will be responsible for managing information technology support functions of the company … opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT ServiceDeskManager Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely … other departments to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the ServiceDeskManager: Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and more »
ServiceDeskManager | South Yorkshire & Hybrid | up to £50,000 About the business G.Digital have partnered with a Global Organisation to help them find a ServiceDesk Manager. This opportunity will allow the successful candidates a chance to work across a group of successful businesses … leading a team of ServiceDesk Analysts responsible for providing support to multiple business units. This role will play a key part in ensuring outstanding service is met, responsibilities will cover: People Management of a team of 11 based across different sites Tactical and strategic decision making … What skills do you need? Extensive line management and leadership experience of large team Technical understanding of ServiceDesk What can you expect? Up to £50,000 base 37 hour working week 5% contributory pension Sharesave Scheme If you'd like to find out more, apply to the more »
ServiceDesk Team Leader Networking, Cisco, Windows Server/desktop, hosted desktop/cloud, VMware, Networking, Cisco. Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of … customer service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this companys exemplary customer service and technical knowledge. You will be supporting and assisting all servicedesk engineers by acting as the top point of escalation and … side, you will provide performance feedback as well as technical and operational coaching to your team, to ensure that you are meeting the companys service levels. As the ServiceDeskManager you will be: Leading a team and its response based on ticket priority, SLA and more »
ServiceDesk Team Leader – Networking, Cisco, Windows Server/desktop, hosted desktop/cloud, VMware, Networking, Cisco. Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of … service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company’s exemplary customer service and technical knowledge. You will be supporting and assisting all servicedesk engineers by acting as the top point of escalation and … you will provide performance feedback as well as technical and operational coaching to your team, to ensure that you are meeting the company’s service levels. As the ServiceDeskManager you will be: Leading a team and its response based on ticket priority, SLA and more »
Chroma are currently working exclusively with a fast-growing health service provider who are looking for an experienced individual to come on board as an ServiceDeskManager . Based in Warrington (5 days per week on-site) and offering up to £50K , this is an … last 2-3 years, they plan to expand by another 30% taking their headcount to over 1000 in the next year. Benefits of the ServiceDeskManager role include industry leading healthcare scheme, excellent pension, 24/7 doctor helpline, investment into training and development, 33 days … holiday (includes bank holidays) and much more! Reporting directly into the Group Head of IT, as the ServiceDeskManager you will be key in overseeing and leading the IT servicedesk function, managing a multi-disciplined team (1st-3rd line), reviewing and improving operational more »
Southampton, Hampshire, South East, United Kingdom
Digital Waffle
ServiceDeskManager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a ServiceDesk Manager.The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a … passion for delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line ServiceDesk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and requests … maintaining high levels of customer satisfaction. Monitor servicedesk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain servicedesk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as a more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Opentech Partners
ServiceDeskManager Manchester - £45,000 Benefits: PAID for certifications and exams! Personalised training, development schemes and exposure to latest technologies Hybrid work after probation Christmas bonus Private healthcare scheme 25 days holiday + birthday off (rising with service) On-call bonus scheme Our client, a … market-leading MSP, is seeking a dedicated ServiceDeskManager to lead the team in delivering exceptional technical support services. My client focus on modern-day technologies, and promote the use of Cloud and hybrid technology solutions for solving customer issues. Responsibilities Process Management and SLA Reporting … Customer reports Ticket handling and escalation management Resource allocation and scheduling Oversee the Change Time versus support time communications with customers Ensure 1st line service quality monitoring Serve as the primary point of contact for customer onboarding and offboarding processes Provide support for service review meetings Additionally, you more »
ServiceDeskManager (FinTech) London Central - Hybrid Inside IR35 £400 - £550 Per Day Are you an ServiceDeskManager looking to work in one of London's leading financial instates? Do you want to work with cutting edge technologies and be able to help … all levels with internal and external partners with the proven experience of developing relationships beyond organisation boundaries Reference Number:BBBH9682a Keywords: IT, IT Project Manager, IT Transformation, Outside, Contract, Freelance, Finance, FinTech, ServiceDeskManager, If you're interested in this role, click 'apply now' to more »
Key responsibilities: Direct line management for a team of Servicedesk analysts, providing feedback through 121s and formal reviews Draft the Servicedesk strategy to drive the shifting of incidents and requests to more efficient and faster resolution processes and design a flexible and robust service Develop, gain agreement to, own and maintain the Incident, Critical/Major Incident and Service Request processes (ITIL) and procedures, ensuring procedures are followed, including reviews and problem analysis Management of Incident escalations Own the knowledge base tool and develop IT Services policies and procedures for its effective … use, including review and compliance Monitor the performance of the ServiceDesk through the review of existing SLAs and KPI's and report against them monthly, as required by senior management Manage the onboarding of Starters/Movers/Leavers Laptop builds Management of the ServiceDeskmore »
IT ServiceDeskManager Our role As an IT ServiceDeskManager, you will manage and lead the ServiceDesk Team to provide 1st and 2nd line technical support services. You will ensure tickets are being raised and organised based on the … issue and priority of the ticket. You will focus on providing excellent IT customer service communications to keep customers up to date on progress. Key responsibilities Provide management and leadership to the 1st and 2nd line teams to ensure we effectively respond to support requests to maintain the operation … take ownership of all support calls escalated to you through to resolution, according to our customers support processes and systems Work in line with Service Level Agreements delivering the requirements of Network Plus, ensuring that targets are met Deal with priority one incidents; escalating immediately to Network Plus IT more »
The primary objective is to be responsible for overall leadership and management of the First Line servicedesk team ensuring that service level agreements are met, and exemplary customer service is provided at all times. The post holder will plan, lead and empower the servicedesk team, coordinating team effort and resource, guiding successful delivery, improving best practice and delivering a quality assured service to end users. The role requires strong organisational skills and a good eye for improving/reviewing processes. The ServiceDesk is an ever-evolving team … which must embrace change, ensuring the desk is prepared and ready to support. Key Responsibilities Full ownership of 1st line service and customer outcomes including metrics and improvements Leadership of 1st line workforce from resource planning and team structures to team members training and development, retention and reward more »
Orpington, St Mary Cray, Greater London, United Kingdom
IntaPeople
IntaPeople are helping an innovative London tech company to upscale their servicedesk team with a ServiceDesk Manager. You will have the opportunity to collaborate with likeminded individuals developing and implementing improvements to processes whilst continuing to learn on the job with exposure to the … of around 13 engineers ensuring that tickets are being resolved in a timely manner, proactively monitoring tickets and dealing with any ongoing issues. Monitor servicedesk performance metrics, analysing trends, implementing actions as needed to meet SLAs and KPIs and motivating the team! Overseeing and managing the ServiceDesk Team whilst overseeing customer support tickets ensuring the highest standards of service is delivered. Managing all training and development needs of the team through performance management. To communicate and collaborate with stakeholders and attending meetings as and when required. About you… Proven IT industry background. Excellent more »
Devonshire Hayes have partnered with a fantastic organisation to help them secure a driven Global ServiceDeskManager - ITIL to lead a talented team. You will be tasked with the following, Demonstrable staff leadership qualities, excellent team player, able to build relationships and communicate effectively at all … levels. At least five years' experience in an IT ServiceDesk or Service Delivery environment in a professional services environment is desirable. Experience with ITSM tools, in particular ServiceNow and/or Genesys, highly advantageous. ITIL certified (at least Foundation level), with experience implementing and embedding ITIL more »
Job Description Our Client is a retail technology software company. They are urgently looking to recruit a ServiceDeskManager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing ServiceDesk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how more »
As our next ServiceDeskManager, you will be at the heart of our operations developing your skills within our support operations. We are looking for you to l ead with purpose, overseeing our 24/7/365 team, ensuring they have the tools and support … can inspire and coach our engineers, helping them reach their full potential through setting clear KPIs that drive success and foster a culture of service excellence. Our team strive to be customer centric and you will be the bridge between our customers and our technical team, handling customer escalations more »
processes are aligned with industry best practices. Your primary responsibilities will include: To provide IT support to all users onsite and globally via our Service Management Tool Deliver a high level of customer service when assisting staff in resolving IT issues Assess and purchase new and replacement hardware more »