7 Service Desk Manager Jobs in London

Customer Service Desk Manager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers … with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network … Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs. * Managing case tickets within internal SLAs - properly investigating, diagnosing and finding resolutions more »

Service Desk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different … for their next 'step-up', for instance if you are currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week) and you'll take responsibility for the overall management of the service desk. Responsibilities: Overall management of the service desk Manage relations with their 24x7 outsourced service desk provider General team more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director … of Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems more »

We are looking for a seasoned Service Desk Operations Manager with a passion for driving service improvements and operational quality within the IT space. This position lies in a forward-thinking technology department within a well-established firm. As the Service Desk Operations Manager, you will be responsible for leading a talented team of 8 IT service engineers across two sites: Reigate and London. This role incorporates managing daily operations of the IT service desk and implementing service management processes such as incident and problem management, service request … fulfilment, KPI management as well as configuration and asset management. Key Responsibilities: Lead a team of 8 IT service engineers, encouraging an environment of growth through training and developmental opportunities. Act as the primary escalation point for both the service desk and internal stakeholders. Effectively manage high more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Service Desk Manager – 50% remote working We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. Permanent role offering an excellent salary package … + bonus (up to 30%) and benefits. 50% remote working and 50% on site. Key duties of the role: Lead a growing team of Service Desk Professionals – currently a team of 8 Responsible for 1st and 2nd line incidents Be able to support the team in a hands … teams Strong technical skills – this role will be hands on Excellent client relationship and communication skills Proven experience reporting to business leaders Experienced with Service Now Highly proficient with Microsoft products more »

and technical operations of the business. You will provide technical support to all internal IT staff and implement solutions to deliver a scalable support desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT Service Desk Manager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity suites (certification would be a bonus but not essential). An ability to think critically about systems and to adjust consistently as needed. … An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading a service desk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools to provide appropriate governance of company procedures Experience managing relationships more »