16 Service Desk Manager Jobs in the UK excluding London

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … will join an already established service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL … Knowledge of service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple more »

Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a … desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management … Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role … will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities … Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for … a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across multiple sectors, technology … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance more »

Service Desk Manager Birmingham Hybrid £45,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join … our clients growing team. As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of service desk technicians to ensure they … deliver high-quality and timely support to their clients. Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues more »

IT Service Desk manager YORK (YO26) £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Service Desk Manager The ideal candidate will be responsible for managing information technology support functions of the company including company … opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT Service Desk Manager Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely … other departments to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the Service Desk Manager: Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and more »

Experienced Service Desk Manager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the ''team'' as they strive to make a … great place of work. The Service Desk Manager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the Service Desk practice. Reporting directly to the CTO, the Service Desk Manager will directly manage the Service Desk more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd more »

Job Title: Service Desk Manager Location: East Cheshire Salary: up to £45,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager more »

Service Desk Manager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and … a passion for delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and … requests, maintaining high levels of customer satisfaction. Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in … orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline … processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and more »

Role: Service Desk Manager Company: Multi-Location Managed Service Provider: 50 People in 4 offices Location: Colchester Salary: £50,000 - £55,000 Our client is a 50-man MSP based out of four Southern based locations and is experiencing rapid growth as a business. They are … looking for an experienced Service Desk Manager to join the team. As a business they have a strong commitment to helping staff in gaining knowledge of new technologies and offering career enhancing job opportunities. This role is to manage a team of Service Desk Engineers more »

Job: Service Desk Manager - IT Support - ITIL Location: Ipswich Salary: £45,000 - £50,000 I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This market leading business have gone … position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous Service Desk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process more »

Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager. The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service. The role is to manage the Service and SLA’s around the Customers Service Desk requirements. You will be the escalation point for the more challenging 2nd line queries, oversee and be aware of the tickets coming through and be involved with work delegation. You'll build strong relationships with existing customers and ensuring … and wants to progress their career. Please note, this role is based in the office every day. Skills and experience required: Solid 2nd Line Service Desk experience Experience of working for an MSP is essential Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS more »

in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors. The Service Desk Manager will be principally responsible for ensuring that the departments project tracking tools (primarily ClickUp and JIRA service desk … specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk. more »