Service Desk Manager Jobs in the UK excluding London

Service Desk Manager
UK > UK excluding London

The median Service Desk Manager salary in the UK excluding London is £48,000 per year according to job vacancies posted during the 6 months to 17 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 672 657 723
Rank change year-on-year -15 +66 -135
Permanent jobs requiring a Service Desk Manager 91 91 122
As % of all permanent jobs advertised in the UK excluding London 0.13% 0.15% 0.17%
As % of the Job Titles category 0.13% 0.17% 0.18%
Number of salaries quoted 70 80 104
10th Percentile £32,500 £37,500 £36,250
25th Percentile £37,875 £41,250 £41,250
Median annual salary (50th Percentile) £48,000 £47,500 £45,000
Median % change year-on-year +1.05% +5.56% +9.76%
75th Percentile £55,000 £54,375 £57,500
90th Percentile £62,750 £60,000 £60,875
UK median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +17.65%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,828 52,627 68,668
% of permanent jobs with a recognized job title 94.85% 89.17% 95.75%
Number of salaries quoted 47,933 30,028 42,497
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Manager
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Manager in the UK excluding London.

Salary trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Manager in the UK excluding London over the 6 months to 17 May 2024.

Salary histogram for Service Desk Manager in the UK excluding London

Service Desk Manager
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK excluding London region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +51 31 £47,750 +6.11% 2
South West +4 26 £45,000 -10.00% 3
Yorkshire +88 23 £48,000 +23.03%
South East -15 13 £62,500 +21.95% 2
North West -14 8 £46,066 -3.02% 2
Midlands -2 7 £31,500 -25.92% 1
East of England -10 7 £51,250 -2.38% 4
Scotland -51 6 £35,000 -6.67% 1
East Midlands -8 4 £31,500 -25.92%
West Midlands +15 1 £56,000 - 1
Wales - 1 £50,000 - 2
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 17 May 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Manager in the job title.

1 47 (51.65%) ITIL
2 37 (40.66%) Social Skills
3 32 (35.16%) Customer Service
4 27 (29.67%) Azure
4 27 (29.67%) Microsoft 365
5 26 (28.57%) Service Management
6 19 (20.88%) SLA
6 19 (20.88%) Microsoft
7 18 (19.78%) ITSM
8 16 (17.58%) Problem-Solving
9 15 (16.48%) Finance
10 14 (15.38%) Service Delivery
10 14 (15.38%) Stakeholder Management
10 14 (15.38%) Incident Management
10 14 (15.38%) Mentoring
11 13 (14.29%) Problem Management
12 12 (13.19%) Performance Management
12 12 (13.19%) Continuous Improvement
13 10 (10.99%) Degree
13 10 (10.99%) Line Management
13 10 (10.99%) Change Management
13 10 (10.99%) Windows
13 10 (10.99%) Collaborative Culture
14 9 (9.89%) Performance Metrics
14 9 (9.89%) Analytical Skills
14 9 (9.89%) Coaching
14 9 (9.89%) Service Desk Management
14 9 (9.89%) Process Improvement
15 8 (8.79%) ServiceNow
15 8 (8.79%) Entra ID

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.49%) SharePoint
2 1 (1.10%) Microsoft Exchange
Applications
1 4 (4.40%) Microsoft Excel
2 1 (1.10%) Microsoft Office
2 1 (1.10%) Microsoft PowerPoint
Business Applications
1 2 (2.20%) iTrent
Cloud Services
1 27 (29.67%) Azure
1 27 (29.67%) Microsoft 365
2 8 (8.79%) Entra ID
3 6 (6.59%) AWS
4 4 (4.40%) SaaS
5 3 (3.30%) Amazon EC2
5 3 (3.30%) Amazon S3
5 3 (3.30%) AWS Lambda
5 3 (3.30%) MailChimp
5 3 (3.30%) Route 53
5 3 (3.30%) Serverless
5 3 (3.30%) Zapier
6 1 (1.10%) OneDrive
6 1 (1.10%) Power Platform
6 1 (1.10%) WhatsApp
Communications & Networking
1 7 (7.69%) Remote Desktop
2 4 (4.40%) DHCP
2 4 (4.40%) DNS
2 4 (4.40%) LAN
2 4 (4.40%) WAN
3 3 (3.30%) Wi-Fi
3 3 (3.30%) Wireless
4 2 (2.20%) Firewall
5 1 (1.10%) TCP/IP
5 1 (1.10%) VoIP
5 1 (1.10%) VPN
Database & Business Intelligence
1 3 (3.30%) Amazon RDS
2 1 (1.10%) Power BI
2 1 (1.10%) PowerPivot
Development Applications
1 1 (1.10%) JIRA
General
1 37 (40.66%) Social Skills
2 15 (16.48%) Finance
3 9 (9.89%) Analytical Skills
4 6 (6.59%) Billing
4 6 (6.59%) Front Office
4 6 (6.59%) Manufacturing
5 4 (4.40%) Law
5 4 (4.40%) Organisational Skills
6 3 (3.30%) Influencing Skills
6 3 (3.30%) Marketing
6 3 (3.30%) Public Sector
6 3 (3.30%) Retail
6 3 (3.30%) Telecoms
7 2 (2.20%) Financial Institution
8 1 (1.10%) Aerospace
8 1 (1.10%) Legal
8 1 (1.10%) Pharmaceutical
8 1 (1.10%) Presentation Skills
Miscellaneous
1 6 (6.59%) Onboarding
2 3 (3.30%) Self-Motivation
3 2 (2.20%) Management Information System
4 1 (1.10%) CMDB
4 1 (1.10%) Data Centre
4 1 (1.10%) Driving Licence
4 1 (1.10%) PMI
Operating Systems
1 10 (10.99%) Windows
2 4 (4.40%) Linux
3 3 (3.30%) Mac OS
3 3 (3.30%) Windows Server
4 2 (2.20%) Windows 10
Processes & Methodologies
1 47 (51.65%) ITIL
2 32 (35.16%) Customer Service
3 26 (28.57%) Service Management
4 18 (19.78%) ITSM
5 16 (17.58%) Problem-Solving
6 14 (15.38%) Incident Management
6 14 (15.38%) Mentoring
6 14 (15.38%) Service Delivery
6 14 (15.38%) Stakeholder Management
7 13 (14.29%) Problem Management
8 12 (13.19%) Continuous Improvement
8 12 (13.19%) Performance Management
9 10 (10.99%) Change Management
9 10 (10.99%) Collaborative Culture
9 10 (10.99%) Line Management
10 9 (9.89%) Coaching
10 9 (9.89%) Performance Metrics
10 9 (9.89%) Process Improvement
10 9 (9.89%) Service Desk Management
11 8 (8.79%) Decision-Making
Qualifications
1 10 (10.99%) Degree
2 7 (7.69%) ITIL Certification
3 5 (5.49%) A+ Certification
3 5 (5.49%) Microsoft Certification
4 4 (4.40%) Computer Science Degree
4 4 (4.40%) MCP
4 4 (4.40%) Security Cleared
5 1 (1.10%) CCNA
5 1 (1.10%) Cisco Certification
5 1 (1.10%) MCITP
5 1 (1.10%) PMI Certification
5 1 (1.10%) PMP
Quality Assurance & Compliance
1 19 (20.88%) SLA
2 7 (7.69%) ISO/IEC 27001
3 5 (5.49%) Cyber Essentials
4 2 (2.20%) Cyber Essentials PLUS
4 2 (2.20%) GDPR
5 1 (1.10%) SOC 2
System Software
1 8 (8.79%) Active Directory
2 3 (3.30%) VMware Infrastructure
3 2 (2.20%) VMware Workstation
Systems Management
1 4 (4.40%) Autotask
1 4 (4.40%) Microsoft Intune
2 1 (1.10%) Ansible
2 1 (1.10%) Terraform
Vendors
1 19 (20.88%) Microsoft
2 8 (8.79%) ServiceNow
3 5 (5.49%) VMware
4 3 (3.30%) Apple
4 3 (3.30%) Facebook
4 3 (3.30%) HubSpot
5 2 (2.20%) Cisco
6 1 (1.10%) Meraki
6 1 (1.10%) Progress
6 1 (1.10%) SolarWinds