4 of 4 Service Desk Manager Jobs in the South East

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Ops Manager Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support … subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support … strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation ...

Service Desk Manager - Health, Turn Around, Process Improvement - Essex Large, complex distributed UK Healthcare Organisation undergoing significant transformation across their core business systems urgently require a dynamic Interim Service Desk Manager with a demonstrable background in Turn Arounds', Process Improvement, Continuous Improvement, remove failure … Address underperformance promptly, recognise strong performance, and establish an accountable team culture. Prepare for acquisitions and system change. Ensure projects include realistic support forecasts, service readiness, knowledge transfer, training, hypercare, supplier arrangements and an agreed route into business as usual support. Challenge changes that would transfer unresolved problems ...

Our client is a global IT services company. Job Description: Our client is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent ...