6 of 6 Service Desk Manager Jobs in the South East

Company – Construction/Engineering Specialist Job Title – Service Desk Manager Location – Dartford Salary – £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service … train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage … with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships More ❯

Our client is seeking an ICT Service Desk Manager to lead a team of six 1st Line Engineers, ensuring the delivery of high-quality, customer-focused IT support services across the organisation. This role oversees daily Service Desk operations, manages performance, and drives continuous improvement, with a strong emphasis on the effective use of ServiceNow … for incident, request, and change management. This is an excellent opportunity for an experienced Service Desk Team Leader ready to step up into a managerial role, or for an established Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support … ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The manager will monitor service desk performance, champion a customer-first approach, and ensure compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely More ❯

Service Desk Team Lead/Technical Support Manager Ready to lead a high-performing team on the front lines of cutting-edge technology? We're seeking a dynamic Service Desk Team Lead/Technical Support Manager with a passion for driving results and inspiring others where you'll mentor and develop a team of … technical experts, empowering them to deliver exceptional service to the company’s prestigious clients. If you thrive in a fast-paced environment, possess exceptional organisational and time-management skills, and have a proven track record of leading successful IT Helpdesk Teams, this is your chance to shine. Join an award-winning, entrepreneurial, independent IT firm in the heart of … Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead/Technical Support Manager with a company that design, deliver and manage solutions to meet their clients' strategic and IT needs across Cloud (mostly More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. … Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers … in different regions. Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

We are currently recruiting for a hands-on Service Desk Manager to lead a busy and fast-paced service desk team. This is an excellent opportunity for an experienced professional who thrives in a dynamic environment and has a passion for organisation, leadership, and delivering excellent service. Salary: £45,000 Location: West London Job Type … Full-time, Office-based Service Desk Manager Responsibilities You will be responsible for managing a team of administrators and overseeing the day-to-day operations of the service desk. Your role will be pivotal in coordinating with engineers, managing diaries in line with customer requirements, maintaining strong client relationships, and ensuring the delivery of agreed KPIs. … Leading and managing a team of service desk administrators Coordinating engineer schedules to meet customer needs Key account management and client liaison Producing monthly reports and performance metrics Ensuring service levels and KPIs are consistently met Identifying and implementing process improvements Acting as a key point of contact between clients and internal teams Requirements Excellent communication skills More ❯

Life on the team We are currently recruiting an Operations Manager for one of our prestigious customers based in Stevenage . You will be leading a services desk teams to ensure and maximise customer satisfaction by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific … function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in order to drive a high level of productivity in day to day operations. You will be responsible for ensuring the operational team … contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via coaching and mentoring Support the Team Leaders by setting business objectives and targets Share good practice processes and successes with the More ❯