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Service Desk Manager

Oxford, Oxfordshire -
IAD
To guarantee service level agreement (SLA) targets are met, whilst ensuring an excellent service to meet customer expectations, through day to day liaison and the timely escalation of issues... Excellent appreciation of ITIL/ ISO20000 methodologies and standards; ideally accredited to Practitioner or Manager standards... Desirable: Experience with Call Management Systems...
Salary: Salary offered will be competitive & dependent on skills & experience
Posted: 10 days ago