2 Service Desk Manager Jobs in the South East

Service Desk Manager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and … a passion for delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and … requests, maintaining high levels of customer satisfaction. Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as more »

in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors. The Service Desk Manager will be principally responsible for ensuring that the departments project tracking tools (primarily ClickUp and JIRA service desk … specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk. more »