14 Service Desk Team Leader Jobs in the UK excluding London

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive … in an environment where you can make a significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence … in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in their industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk more »

Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU … services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/ more »

Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company … based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide more »

Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company … based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide more »

Service desk team lead Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a service desk engineer to lead a team with this organisation. As a service desk team lead, you will be joining an organisation that provides … within the team. As a service desk team lead you will be serving as a team leader for an experienced team that acts as the first point of contact for internal and external customers, ensuring prompt and professional communication more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of … people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service … • A passion to deliver excellent service with service level management and experience • Previous people management experience • Driven, motivational, professional leader, with a ‘can-do’ attitude at all times • Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver more »

to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing high-quality solutions to clients across the globe for over 70 years. They have established a reputation for quality, reliability, and innovation. … play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a more »

will not be expected to work more than 5 days a week. We are currently looking for an IT enthusiast to join our Service Desk team. … The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a … ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a team leader in a similar role Experience managing the Major Incident process IT technical support experience Strong technical knowledge in a support function Experienced in employee more »

Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to … support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying … with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able more »

Service Desk Team Leader | Remote | £50,000 | I have the pleasure of working with a technology partner who specialise in working with those in the Health Sector. They are looking for a Service Desk Team Leader to join their team and ultimately be part of the future of the business. The role has come around due to organic growth within the wider business which is great news for you. Your role will be pivotal in building out technical platforms for both clients and … their Lincolnshire office, with all travel expensed alongside a salary of up to £50,000. You will be involved with leading a dynamic team, using your technical expertise and having strong ITIL knowledge to inform your decisions. Your role will involve, Managing the First Line and Second Line more »

Job Description This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new … DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12. In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other more »

up space, sustainability is at the heart of our purpose. So what's your next change? A new role is available for a Service Desk Lead to work as part of the growing Cyber Support Engineering team at Airbus. There is an exciting opportunity … to lead a team in a varied role which is unlike other service desks. Providing support to customers of our cryptographic products protecting critical national infrastructure. Supporting internal and external classified networks including being involved in patching, PC/laptop builds, general maintenance. You will also … a local (if you're not one already) with our robust relocation package for renters and buyers. HOW YOU WILL CONTRIBUTE TO THE TEAM Lead and manage a team of 1st line Engineers Responsible for ensuring the team provide a high-quality service more »

Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to more »

Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to more »