Service Desk Team Leader Jobs in the UK excluding London

Service Desk Team Lead
UK > UK excluding London

The median Service Desk Team Lead salary in the UK excluding London is £35,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 647 682 743
Rank change year-on-year +35 +61 -126
Permanent jobs requiring a Service Desk Team Leader 110 79 106
As % of all permanent jobs advertised in the UK excluding London 0.16% 0.13% 0.15%
As % of the Job Titles category 0.16% 0.15% 0.16%
Number of salaries quoted 88 64 82
10th Percentile £29,750 £28,650 £28,500
25th Percentile £31,000 £29,000 £30,313
Median annual salary (50th Percentile) £35,000 £35,000 £32,500
Median % change year-on-year - +7.69% -7.14%
75th Percentile £38,750 £43,750 £38,563
90th Percentile £47,875 £52,500 £44,375
UK median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -6.67%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,217 53,628 67,833
% of permanent jobs with a recognized job title 94.79% 89.16% 95.77%
Number of salaries quoted 47,585 30,477 42,470
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Team Leader
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Team Leader in the UK excluding London

Service Desk Team Leader
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Team Leader in the UK excluding London.

Salary trend for Service Desk Team Leader in the UK excluding London

Service Desk Team Leader
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Team Leader in the UK excluding London over the 6 months to 9 May 2024.

Salary histogram for Service Desk Team Leader in the UK excluding London

Service Desk Team Leader
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +63 29 £31,500 -25.88% 7
South East +15 27 £39,250 +14.60%
Midlands +3 22 £37,500 -6.25% 1
East Midlands -1 21 £37,500 - 1
South West -8 17 £32,500 -13.91% 4
Yorkshire +97 13 £31,500 -37.00%
North East +7 13 £33,000 -24.57% 6
East of England +10 12 £34,750 +15.83% 1
North West +5 3 £47,500 +33.80% 1
Scotland -69 3 £32,500 -43.48%
West Midlands +10 1 £34,000 -15.00%
Service Desk Team Leader
UK

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 May 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Team Leader in the job title.

1 56 (50.91%) Social Skills
2 48 (43.64%) ITIL
2 48 (43.64%) Windows
3 46 (41.82%) Customer Service
4 41 (37.27%) Microsoft 365
5 38 (34.55%) Microsoft
6 29 (26.36%) Problem-Solving
7 27 (24.55%) SLA
8 26 (23.64%) Service Delivery
9 25 (22.73%) Service Management
10 24 (21.82%) Microsoft Office
11 22 (20.00%) Active Directory
11 22 (20.00%) Azure
12 19 (17.27%) Coaching
13 18 (16.36%) ITSM
14 17 (15.45%) Performance Management
15 15 (13.64%) Citrix
16 14 (12.73%) Cybersecurity
17 12 (10.91%) Mentoring
17 12 (10.91%) ITIL Certification
18 11 (10.00%) Windows 10
18 11 (10.00%) Windows Server
18 11 (10.00%) Microsoft Intune
19 10 (9.09%) Service Desk Management
20 9 (8.18%) Security Cleared
20 9 (8.18%) Microsoft Exchange
20 9 (8.18%) Incident Management
21 8 (7.27%) QA
21 8 (7.27%) TCP/IP
21 8 (7.27%) Analytical Skills

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.18%) Microsoft Exchange
2 7 (6.36%) SharePoint
Applications
1 24 (21.82%) Microsoft Office
2 5 (4.55%) Microsoft Excel
Business Applications
1 1 (0.91%) NetSuite
Cloud Services
1 41 (37.27%) Microsoft 365
2 22 (20.00%) Azure
3 5 (4.55%) SaaS
4 4 (3.64%) OneDrive
5 3 (2.73%) AWS
6 2 (1.82%) Entra ID
6 2 (1.82%) Google Workspace
7 1 (0.91%) Amazon CloudWatch
7 1 (0.91%) GitHub
Communications & Networking
1 8 (7.27%) TCP/IP
2 7 (6.36%) Firewall
3 4 (3.64%) DHCP
3 4 (3.64%) DNS
3 4 (3.64%) VPN
3 4 (3.64%) Wireless
4 3 (2.73%) SAN
5 2 (1.82%) NetScaler
6 1 (0.91%) IP Telephony
6 1 (0.91%) NAS
6 1 (0.91%) SMTP
6 1 (0.91%) VoIP
Database & Business Intelligence
1 1 (0.91%) MySQL
1 1 (0.91%) SQL Server
Development Applications
1 1 (0.91%) JIRA
General
1 56 (50.91%) Social Skills
2 8 (7.27%) Analytical Skills
3 7 (6.36%) Documentation Skills
3 7 (6.36%) Organisational Skills
3 7 (6.36%) Retail
4 6 (5.45%) Legal
4 6 (5.45%) Manufacturing
5 4 (3.64%) Law
5 4 (3.64%) Public Sector
6 3 (2.73%) Telecoms
7 2 (1.82%) Aerospace
7 2 (1.82%) Inclusion and Diversity
7 2 (1.82%) Local Government
8 1 (0.91%) Digital Economy
8 1 (0.91%) Finance
8 1 (0.91%) Games
Miscellaneous
1 6 (5.45%) Data Centre
2 4 (3.64%) Self-Motivation
3 3 (2.73%) Driving Licence
3 3 (2.73%) iPhone
4 2 (1.82%) Management Information System
4 2 (1.82%) Replication
5 1 (0.91%) Onboarding
5 1 (0.91%) Security Operations Centre
Operating Systems
1 48 (43.64%) Windows
2 11 (10.00%) Windows 10
2 11 (10.00%) Windows Server
3 6 (5.45%) Linux
4 5 (4.55%) Windows Server 2016
5 4 (3.64%) Windows Server 2019
6 1 (0.91%) Unix
6 1 (0.91%) Windows Server 2012
Processes & Methodologies
1 48 (43.64%) ITIL
2 46 (41.82%) Customer Service
3 29 (26.36%) Problem-Solving
4 26 (23.64%) Service Delivery
5 25 (22.73%) Service Management
6 19 (17.27%) Coaching
7 18 (16.36%) ITSM
8 17 (15.45%) Performance Management
9 14 (12.73%) Cybersecurity
10 12 (10.91%) Mentoring
11 10 (9.09%) Service Desk Management
12 9 (8.18%) Incident Management
13 7 (6.36%) Cloud Security
13 7 (6.36%) Commercial Awareness
14 6 (5.45%) Asset Management
14 6 (5.45%) Continuous Improvement
14 6 (5.45%) Server Management
15 5 (4.55%) Escalation Management
15 5 (4.55%) People Management
16 4 (3.64%) Ticket Management
Programming Languages
1 7 (6.36%) SQL
2 2 (1.82%) C#
2 2 (1.82%) Java
2 2 (1.82%) PowerShell
2 2 (1.82%) Python
Qualifications
1 12 (10.91%) ITIL Certification
2 9 (8.18%) Security Cleared
3 7 (6.36%) SC Cleared
4 6 (5.45%) Degree
5 3 (2.73%) MCSE
5 3 (2.73%) Microsoft Certification
6 2 (1.82%) ITIL Foundation Certificate
7 1 (0.91%) A+ Certification
7 1 (0.91%) Azure Certification
7 1 (0.91%) Computer Science Degree
7 1 (0.91%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 27 (24.55%) SLA
2 8 (7.27%) QA
3 6 (5.45%) GDPR
4 2 (1.82%) Cyber Essentials
System Software
1 22 (20.00%) Active Directory
2 6 (5.45%) VMware Infrastructure
3 2 (1.82%) Virtual Machines
3 2 (1.82%) VMware ESXi
3 2 (1.82%) XenDesktop
4 1 (0.91%) Hyper-V
4 1 (0.91%) Virtual Desktop
Systems Management
1 11 (10.00%) Microsoft Intune
2 6 (5.45%) SCCM
3 4 (3.64%) Icinga
3 4 (3.64%) WSUS
4 2 (1.82%) Ansible
4 2 (1.82%) Terraform
4 2 (1.82%) vCenter Server
5 1 (0.91%) Grafana
Vendors
1 38 (34.55%) Microsoft
2 15 (13.64%) Citrix
3 6 (5.45%) Meraki
3 6 (5.45%) VMware
4 4 (3.64%) Cisco
4 4 (3.64%) SolarWinds
5 3 (2.73%) ServiceNow
6 2 (1.82%) Freshdesk
6 2 (1.82%) Google
6 2 (1.82%) Meru Networks
6 2 (1.82%) Nexthink
6 2 (1.82%) Sophos
6 2 (1.82%) Veeam
6 2 (1.82%) Zoho
7 1 (0.91%) Dynatrace
7 1 (0.91%) McAfee
7 1 (0.91%) Oracle
7 1 (0.91%) Splunk