Jobs 1 to 14 of 14

Customer Service Manager

Birmingham, West Midlands (County) -
West Midlands Police
The Customer Services function of Service Management is its most customer-facing... You are responsible to the Senior Manager (Service Management) but will be expected to work without direct supervision and will be required to make decisions using your own initiative and experience. You will have: An IT and/or...
Salary: From £44,985 to £51,243 per annum
Posted: 9 days ago

Head of Service Delivery - Birmingham

Birmingham, Warwickshire -
NES IT
You will have a strong Infrastructure/Data Centre background... Service Management, Incident Management, Problem Management, Change Management, ITIL... Head of Service Delivery will be responsible for all aspects of Service Management, Incident Management, Problem Management, Change Management and IT Service Desks... Candidates must be eligible to go through SC level...
Salary: Competitive
Posted: 4 days ago

SAP Operations Manager - Birmingham - up to £80,000

Birmingham -
Capita - ITIN
Good functional and technical understanding of the SAP toolset. Experience of business change management... Experience of using incident and change management systems, and managing workloads in accordance with SLA's / OLA's. Proven leadership ability and people management skills... Understanding and practical application of the ITIL Process around Service Management.....
Salary: £75000 - £80000 per annum
Posted: 11 days ago

Transition Manager - Birmingham

Birmingham, Warwickshire -
NES IT
Significant participation in the ongoing development & refinement of Transition Management processes & capabilities within Business Development is also part of this role... Transition Manager skills, knowledge & experience: ISEB/Prince 2 project management trained, with an ITIL Service Management accreditation. Have extensive experience in the IT service industry, with considerable experience in...
Salary: Competitive
Posted: 19 hours ago

Service Architect

Birmingham, West Midlands (County) -
CGI
You will identify and virtually manage the required GIS resources, and effort volumes, along with advising on wider ITO community members required to enable the appropriate team to be assembled... Working closely with the SBU's sales and bid management communities to shape GIS proposals to exceed client expectations, you'...
Salary: £65000 - £85000 per annum + benefits
Posted: 8 days ago

Configuration Management Analyst

Birmingham -
Lawrence Harvey
Works with the Solution Architect team (Configuration Management Business and Functional Analysts) to perform root cause analysis on system data exceptions; Responds to CI bulk update requests; Performs data validation and UAT testing during bulk update process... Change Management); Key Requirements: *Broad ITIL / best practice service context. *Minimum 1 year...
Rate: £275.00 per day
Posted: 17 days ago

Service Manager

Birmingham, West Midlands (County) -
ComputaCenter
These services include Service Desk, Incident Management, Service Request Management and Problem Management. The Service Manager will ensure that strict governance is in place to verify the achievement of all associated Service Level measurements via Computacenter internal functional areas and teams... Where delivery of services or achievement of contracted measures...
Salary: flexible benefits scheme
Posted: Yesterday

SAP Transition Manager

Birmingham or Farnborough or Manchester -
Edenhouse solutions ltd
Duties & Responsibilities for the SAP Transition Manager:  Deliver all service transition projects in line with the Edenhouse service transition framework and recognised best practice methodologies...  Advise and facilitate the creation of service level agreements and service catalogue entries between the client, Account Director and Service Delivery teams...  Understand existing service...
Salary: Competitive with Excellent Benefits
Posted: 15 days ago

SAP Transition Manager

Birmingham, Warwickshire -
Edenhouse solutions ltd
Duties & Responsibilities for the SAP Transition Manager: Deliver all service transition projects in line with the Edenhouse service transition framework and recognised best practice methodologies... Advise and facilitate the creation of service level agreements and service catalogue entries between the client, Account Director and Service Delivery teams... Understand existing service...
Salary: Competitive with Excellent Benefits
Posted: Yesterday

Data Centre Solutions Architect

Birmingham, West Midlands (County) -
SCC
Support the capacity planning and management programme for data centre services and/or customer solutions Documentation... degree in Computer Science, Software Engineering, MIS or equivalent - Experience of enterprise grade Citrix and VDI environments including design, troubleshooting and support - Experience and qualifications in Networking and security hardware to include Cisco, Juniper,...
Posted: 19 days ago

Application Support Manager - IT Services

Birmingham, West Midlands (County) -
Harvey Nash plc
Allowing the company to meet SLA objectives and KPI targets for the 'Business as usual' support activities... Additionally you will manage resource management and allow flexibility across project, change, problem management, incident, request and other key service processes... Knowledge of project management, time recording and service management tool-sets would...
Salary: £42000 - £48000 per annum + Car and Package
Posted: Yesterday

Software Operations Specialist

Birmingham, West Midlands (County) -
SCC
Manages Microsoft Partner Credentials - Annual CSAT Survey... Processing of Microsoft MLS Reporting Requests... Release authorised Microsoft credits off the Licensing RAN Queue... Monitor and action/investigate any failures on the daily Microsoft xml report... industry in a similar organization for 3 years - Holds appropriate software vendor certifications, (eg Microsoft, VMware,...
Posted: 4 days ago

Infrastructure Architect

Birmingham -
Computer Futures
I am looking for a Infrastructure Architect to join my client in Birmingham on a 4 month contract. The role requires you to provide infrastructure architecture solutions across multiple technology domains and ensure that infrastructure solutions effectively and efficiently support customer and client business requirements. You will need to work...
Rate: competitive
Posted: 15 days ago

Avaya Blue Support Engineer - Birmingham

Birmingham -
The People Network
Avaya Blue Support Engineer required by leading global IT Services and Telecommunications provider. In this exciting role you will join a team that provide Avaya Blue support to a range of external customers. You will review, investigate and analyse incidents recorded on the service management system, resolving these remotely against...
Salary: £35000 - £42000 per annum + Shift Allw, Bonus, Bens
Posted: 18 days ago