Service Management Jobs in Birmingham

Service Management
West Midlands > Birmingham

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 82 58 103
Rank change year-on-year -24 +45 +24
Permanent jobs citing Service Management 63 83 84
As % of all permanent jobs advertised in Birmingham 2.26% 4.38% 2.70%
As % of the Processes & Methodologies category 2.77% 4.56% 2.76%
Number of salaries quoted 52 67 63
10th Percentile £35,920 £32,750 £35,973
25th Percentile £49,375 £34,452 £40,750
Median annual salary (50th Percentile) £58,700 £50,000 £50,000
Median % change year-on-year +17.40% - +8.11%
75th Percentile £70,000 £71,250 £66,875
90th Percentile £90,625 £83,650 £79,750
West Midlands median annual salary £50,000 £54,000 £50,000
% change year-on-year -7.41% +8.00% +11.11%

All Process and Methodology Skills
Birmingham

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,278 1,821 3,039
As % of all permanent jobs advertised in Birmingham 81.71% 96.20% 97.78%
Number of salaries quoted 1,842 1,348 2,267
10th Percentile £32,000 £31,425 £34,500
25th Percentile £40,988 £43,036 £42,500
Median annual salary (50th Percentile) £55,000 £56,000 £55,000
Median % change year-on-year -1.79% +1.82% +4.76%
75th Percentile £70,000 £71,250 £71,250
90th Percentile £85,000 £82,500 £83,750
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

Salary distribution for jobs citing Service Management in Birmingham over the 6 months to 20 May 2024.

Salary histogram for Service Management in Birmingham

Service Management
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.70%) Confluence
2 2 (3.17%) Microsoft Exchange
2 2 (3.17%) SharePoint
Applications
1 1 (1.59%) Microsoft Office
Business Applications
1 2 (3.17%) Dynamics CRM
1 2 (3.17%) Oracle EBS
Cloud Services
1 12 (19.05%) Microsoft 365
2 9 (14.29%) SaaS
3 8 (12.70%) Dynamics 365
4 6 (9.52%) Azure
5 2 (3.17%) Entra ID
5 2 (3.17%) IaaS
5 2 (3.17%) OneDrive
5 2 (3.17%) PaaS
Communications & Networking
1 3 (4.76%) Network Security
2 2 (3.17%) Cisco ASA
2 2 (3.17%) DHCP
2 2 (3.17%) DNS
2 2 (3.17%) Firewall
2 2 (3.17%) IPsec
2 2 (3.17%) LAN
2 2 (3.17%) MPLS
2 2 (3.17%) VoIP
2 2 (3.17%) VPN
2 2 (3.17%) WAAS
2 2 (3.17%) WAN
Database & Business Intelligence
1 1 (1.59%) SQL Server
Development Applications
1 8 (12.70%) JIRA
2 2 (3.17%) GitLab
General
1 23 (36.51%) Social Skills
2 19 (30.16%) Inclusion and Diversity
3 11 (17.46%) Finance
4 9 (14.29%) Analytical Skills
5 7 (11.11%) Local Government
5 7 (11.11%) Presentation Skills
6 4 (6.35%) Automotive
6 4 (6.35%) Billing
6 4 (6.35%) Manufacturing
6 4 (6.35%) Public Sector
7 3 (4.76%) Fire and Rescue
7 3 (4.76%) Turkish Language
8 1 (1.59%) Retail
Job Titles
1 14 (22.22%) Service Manager
2 13 (20.63%) IT Manager
3 10 (15.87%) IT Services Manager
4 6 (9.52%) Senior
5 5 (7.94%) Business Manager
5 5 (7.94%) Business Systems Manager
5 5 (7.94%) Compliance Manager
5 5 (7.94%) Product Manager
5 5 (7.94%) Service Management Manager
5 5 (7.94%) Systems Manager
6 4 (6.35%) Account Executive
6 4 (6.35%) Audit Manager
6 4 (6.35%) Problem Manager
6 4 (6.35%) ServiceNow Manager
7 3 (4.76%) Head of IT
7 3 (4.76%) Head of Service Management
7 3 (4.76%) Incident and Problem Manager
7 3 (4.76%) Lead
7 3 (4.76%) Senior Manager
7 3 (4.76%) Team Leader
Libraries, Frameworks & Software Standards
1 3 (4.76%) EDI
2 1 (1.59%) .NET
2 1 (1.59%) AngularJS
2 1 (1.59%) CSS
2 1 (1.59%) HTML
2 1 (1.59%) RESTful
Miscellaneous
1 7 (11.11%) Management Information System
2 5 (7.94%) CMDB
2 5 (7.94%) Product Ownership
3 4 (6.35%) Housing Association
3 4 (6.35%) Industry 4.0
3 4 (6.35%) NHS
4 3 (4.76%) Self-Motivation
5 2 (3.17%) Data Centre
5 2 (3.17%) Greenfield Project
5 2 (3.17%) Private Cloud
Operating Systems
1 4 (6.35%) Windows
1 4 (6.35%) Windows 10
2 2 (3.17%) Windows 7
2 2 (3.17%) Windows 8
2 2 (3.17%) Windows Server
2 2 (3.17%) Windows Server 2012
2 2 (3.17%) Windows Server 2016
2 2 (3.17%) Windows Server 2019
Processes & Methodologies
1 38 (60.32%) ITIL
2 31 (49.21%) ITSM
3 24 (38.10%) Agile
4 19 (30.16%) Roadmaps
5 18 (28.57%) Problem-Solving
6 17 (26.98%) Service Delivery
7 14 (22.22%) Configuration Management
7 14 (22.22%) Project Delivery
7 14 (22.22%) Project Management
8 12 (19.05%) Continuous Improvement
8 12 (19.05%) Customer Service
9 11 (17.46%) Stakeholder Management
10 10 (15.87%) Artificial Intelligence
10 10 (15.87%) Business Strategy
10 10 (15.87%) Change Management
10 10 (15.87%) Problem Management
11 9 (14.29%) Knowledge Transfer
11 9 (14.29%) Strategic Thinking
12 8 (12.70%) Business Development
12 8 (12.70%) Digital Strategy
Programming Languages
1 1 (1.59%) C#
1 1 (1.59%) TypeScript
Qualifications
1 11 (17.46%) Degree
2 7 (11.11%) ITIL Certification
3 5 (7.94%) APMG
3 5 (7.94%) PMI Certification
3 5 (7.94%) PMP
4 4 (6.35%) ACCA
4 4 (6.35%) SC Cleared
4 4 (6.35%) Security Cleared
5 3 (4.76%) BPSS Clearance
5 3 (4.76%) CSPO
5 3 (4.76%) IIBA
6 2 (3.17%) CCDA
6 2 (3.17%) CCNA
6 2 (3.17%) CCNP
6 2 (3.17%) Cisco Certification
7 1 (1.59%) DBS Check
Quality Assurance & Compliance
1 12 (19.05%) SLA
2 9 (14.29%) Accessibility
3 5 (7.94%) Data Quality
4 4 (6.35%) GAAP
4 4 (6.35%) IFRS
5 3 (4.76%) QA
6 2 (3.17%) NIST
System Software
1 2 (3.17%) Active Directory
Systems Management
1 4 (6.35%) Microsoft Intune
2 2 (3.17%) SCCM
2 2 (3.17%) Terraform
Vendors
1 22 (34.92%) ServiceNow
2 12 (19.05%) Microsoft
3 10 (15.87%) Salesforce
4 4 (6.35%) CA
5 3 (4.76%) Cisco
6 2 (3.17%) Acronis
6 2 (3.17%) Aruba
6 2 (3.17%) Avaya
6 2 (3.17%) CheckPoint
6 2 (3.17%) F5
6 2 (3.17%) Juniper
6 2 (3.17%) Oracle
6 2 (3.17%) Palo Alto
6 2 (3.17%) SAP
6 2 (3.17%) WatchGuard
7 1 (1.59%) Google
7 1 (1.59%) Meraki
7 1 (1.59%) SolarWinds
7 1 (1.59%) VMware