1 to 25 of 43 Service Management Jobs in Bristol

IT team in Bristol. The IT Technical Pod Lead reports to the Head of IT Operations and is a key member of the IT Operations Team and the IT Service Delivery Team. They manage a small portion of the IT Service Desk Team, provides first and second line support services within core service hours, plus out-of … infrastructure. Your Role As an IT Pod Lead, the main purpose of your role is role is ultimately the provision of IT Support to TLT, this includes: Provide line management for a small number of Tech Experts to ensure that all IT related issues are dealt with efficiently and expediently. Act as mentor and coach, ensuring that the skill … and knowledge of each team member is maintained and extended. Providing support duties for the business, the Service Desk is open between 07:30 and 18:00 and providing out of hours support as part of the out of hours rota. Call Handling - Being available to take inbound and outbound phone calls from/to our employees and partners More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team’s and engineer’s workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

Operations (GTO) designs, develops, and operates AXA’s global IT products, ensuring quality, cost-efficiency, and alignment with business priorities. The department/team: You will join the Global Service Operations (GSO) within GTO, managing day-to-day IT service delivery globally, partnering with Group Operations, Global Products, AXA Entities, and external suppliers, adhering to SLAs and OLAs. … Main Missions Manage Quality of Service (QoS) and continuous improvement across AXA entities and products. Support operational excellence and service delivery, providing a centralized view of global services. Operate standardized, global platforms and services, leveraging automation and self-service tools. Monitor performance and identify issues impacting operations. Manage incident resolution, change management, and asset/configuration … crises. Define, implement, and govern IT operations standards, including vendor adherence. Deliver and operate AXA’s data centers. About The Job As a Global Process Owner , you will oversee Service Level and Supplier Management processes, fostering a culture of knowledge sharing and continuous improvement. Your responsibilities include: Monitoring process lifecycle and relevance. Defining, implementing, scheduling, and improving processes. More ❯

skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient … identification and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career … in IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you’ll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends and opportunities for improvement. Ensure the quality of incident More ❯

love to hear from you! About the role We are looking for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient … identification and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career … in IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends and opportunities for improvement. Ensure the quality of incident More ❯

Category: Other EU work permit required: Yes Job Reference: 884235d821d2 Job Views: 44 Posted: 24.06.2025 Job Description: WHAT WE ARE LOOKING FOR The Application Support Analyst in RBSL Information Management & Technology department plays a key role in ensuring the services provided by the Enterprise and Business Applications function are performing satisfactorily. RBSL manages a mix of in-house supported … which this role would help manage). Position Duties and Responsibilities Provide crucial support to users and third parties by triaging and resolving incidents, supporting problem investigations, and fulfilling service requests. Monitor, maintain, and drive improvements to the application service for applications managed by RBSL, collaborating with users and business owners. Act as Service Owner for a … range of application systems, ensuring their day-to-day management meets SLAs, and liaising with third-party suppliers as needed. Maintain a strong customer focus, collaborating with Business Owners and Users, and creating Knowledge Base articles for applications. Develop supporting application user processes and procedures. Act as the point of escalation for major incidents, service failures, or customer More ❯

ensuring timely resolution of support tickets, maintaining high customer satisfaction, and managing a diverse range of IT systems and infrastructure. You will be instrumental in user onboarding, documentation, asset management, data centre maintenance, virtual environment support, and day to day IT operations. A few of our employee benefits are: 25 days holiday per year (plus bank holidays), increasing with … long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and … Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups, server hardware upkeep, and virtual environments, including hypervisor support (Nutanix, VMware). Physical DataCentre support and maintenance activities More ❯

queues, ensuring that tickets are resolved in appropriate timeframes and that customers are kept informed throughout. Key Responsibilities • Engage with customers via multiple channels (including phone, email, chat and service portal), providing efficient and effective customer service to our customer's end users and other key stakeholders . • Act as one of the escalation points for technical queries … from our 1st Line Team. • Create, prioritise and progress tickets within the IT Service Management platform, maintaining accurate records across a service ticket lifecycle. • Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA's and associated targets. • Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction … tickets that require escalation to our 3rd Line Team, providing all necessary handover notes in accordance with standard operating procedures. • Identify potential problems in accordance with the company Problem Management processes. • Develop a good understanding of our client base whilst building and maintaining good client relationships. • As a member of an ISO Compliant organisation there is a requirement to More ❯

Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations … management, and entities proximity management. The department/team You will join the Global Service Operations Departement, within Group Technology Operations (GTO) Division. Job opportunities Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance … with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions. Our main missions: Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally. Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all More ❯

REQUIRED: SALESFORCE ARCHITECT DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE LOCATION: FULLY REMOTE Required skills: Expert-level knowledge of Salesforce, including Sales Cloud, Service Cloud, and Platform Proven experience in designing and implementing large-scale Salesforce implementations Strong understanding of Salesforce architecture, including data modeling, security, and integration Experience with DevOps tools such as ADO, Git, and Bitbucket … tasks and deadlines Nice to have skills: Experience with Salesforce Lightning and Experience Cloud Knowledge of data analytics and reporting tools such as Tableau Experience with identity and access management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles skill level: 9 Sector: LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications More ❯

REQUIRED: SALESFORCE ARCHITECT DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE LOCATION: FULLY REMOTE Required skills: Expert-level knowledge of Salesforce, including Sales Cloud, Service Cloud, and Platform Proven experience in designing and implementing large-scale Salesforce implementations Strong understanding of Salesforce architecture, including data modelling, security, and integration Experience with DevOps tools such as ADO, Git, and Bitbucket … tasks and deadlines Nice to have skills: Experience with Salesforce Lightning and Experience Cloud Knowledge of data analytics and reporting tools such as Tableau Experience with identity and access management tools such as OKTA Certification in Salesforce (eg, Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles skill level: 9 Sector: LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications More ❯

role in the submarine and Naval Nuclear sector, delivering onsite first and second line support for critical Commercial off the Shelf (COTS) and other bespoke applications. Operating within the Service Desk scope, you'll ensure the performance and reliability of specialist tools that underpin essential operations in a secure, high-stakes environment. Day-to-day, you’ll Provide frontline … application support, liaising directly with customers to resolve software-related issues and ensure seamless system performance. Provide timely resolutions and information to customer-raised issues in collaboration with the Service Management Team. Prioritise and execute tasks effectively to ensure a high standard of service and positive customer outcomes. Deliver exceptional customer service, responding promptly and professionally … to Friday, within the core operating window of 7:00 AM to 7:00 PM. Flexibility within these hours is essential to support operational needs. Technical awareness, ideally from service or software development environments. Proficient in ITSM tools, with experience in incident management. Skilled in Oracle or SQL database administration. Strong analytical thinking and a methodical, solution-focused approach. More ❯

Support teams, initiating escalations and meticulously tracking the resolution of complex issues with external partners as required. Operate effectively within established ITIL frameworks, specifically contributing to Incident and Problem Management, and Change Enablement processes to uphold the governance of their Service Management Centre. Execute configuration service requests from their customers, collaborating with the Support Team to … company IT systems, alongside configuring new staff laptops and facilitating the procurement and deployment of essential peripheral equipment for colleagues. Key Experience Required: Demonstrated experience in incident and problem management within an ITIL-driven technical setting. Familiarity with Change Enablement and Release Management processes would be a distinct advantage. A solid grasp of IT support, coupled with the More ❯

PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office. About this opportunity This senior management role sits within the Engineering team in our Planning, Analytics, Management Reporting and Cost Management Lab (PAR&CM), which is part of the Finance Platform. You will … be part of the team that's driving a focus on change management, service management, recruitment, and strategic direction, finding solutions not problems. The role would involve leading, coaching, continually challenging, motivating, mentoring, and supporting your technology team. Our team sits within the Finance Platform as part of the Group's Chief Operating Office. You will be … responsible for supporting a complex Planning, Analytics, Reporting and Costs, Investment Management landscape, including regulatory change, transformation of Finance, and the existing/legacy estate. In addition to this, the team also supports inbound change from the wider business. A Lab that has a big journey ahead of it, if you're up for a challenge and shaping how More ❯

PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office. About this opportunity... This senior management role sits within the Engineering team in our Planning, Analytics, Management Reporting and Cost Management Lab (PAR&CM), which is part of the Finance Platform. You will … be part of the team that’s driving a focus on change management, service management, recruitment, and strategic direction, finding solutions not problems. The role would involve leading, coaching, continually challenging, motivating, mentoring, and supporting your technology team. Our team sits within the Finance Platform as part of the Group’s Chief Operating Office. You will be … responsible for supporting a complex Planning, Analytics, Reporting and Costs, Investment Management landscape, including regulatory change, transformation of Finance, and the existing/legacy estate. In addition to this, the team also supports inbound change from the wider business. A Lab that has a big journey ahead of it, if you’re up for a challenge and shaping how More ❯

results. Our cloud advisory capability is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. This is a customer facing role. You will be required to travel to UK client locations (3-4 days … role () UK Nationality is required for this role. Key job responsibilities Lead and deliver complex advisory engagements across business case development, IT operating model design, governance, and organizational change management Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps Advise clients on the impact of cloud transformation, helping them develop and implement new … Monitor and evaluate the effectiveness and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives Design and implement innovation programs More ❯

on Intelligent Systems, Innovative Product Development, Lifecycle Experience, Mechanical Engineering, and Information Systems. You will be responsible for establishing and managing the quality process, including architecting and maintaining Quality Management Systems, developing process assets, and acting as a subject matter expert in areas such as Auditing, Service Management and Six Sigma. You will maintain process metrics, drive … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Develop, implement, and maintain the Quality Management System (QMS) to ensure compliance with relevant standards and regulations. Ensure all quality documentation is accurately maintained and easily … defence clients and external bodies such as BSI. Identify areas for improvement based on audit findings and implement corrective actions. Manage and administer the SharePoint platform to support quality management processes. Collaborate with cross-functional teams to map and improve processes. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday More ❯

with senior architects and engineers to design, implement, and support the organization's IT infrastructure changes. This includes developing and deploying network, hardware and software solutions that enable the service to function efficiently and securely, while also providing scalability and flexibility for future growth. Additionally, the Junior IT Infrastructure Architect is responsible for overseeing the implementation of the IT … from concepts into formalized and concrete Architectural artefacts Ability to work with complexity and multiple workstreams simultaneously in large-scale infrastructure projects High level experience of working in Operational Service Management/Change Management/Configuration Management environment Ability to lead, inspire and mentor members of the infrastructure team as well as other technical teams to … Jenkins, Bitbucket, Terraform, Ansible, Traditional managed hosting network concepts and related technology, including the role of firewalls, network switches, load-balancers, layer 3/4 and layer 7 traffic management, VLANs, NAT, server hosting. Clearance Requirements: Screening to Start: BPSS Clearance for Role: SC What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as More ❯

Job Title: Service Designer Location: Bristol area Salary: Competitive, dependent on qualifications and relevant experience Role Overview As a Service Designer, you will design and implement IT end user and services migration solutions to ensure successful transfer and adoption of user IT accounts, desktops/laptops, infrastructure, applications, and systems access. You will collaborate with a small end … user migration team, including a Services Transition Lead, User & End User Compute Coordinator, deployment & floorwalking team, and the primary IT Service Provider within an IT & Records programme workstream. Your role involves engaging with other programme workstreams, transferring sites, and their end users. Key Responsibilities Design and Implementation: Develop IT service solutions to address transfer and business change requirements. … Collaboration: Work with transferring sites personnel, the migration & service transition team, and the primary IT Service Provider to validate solution requirements. Technical Guidance: Provide support and guidance to the migration and service transition team. Scalability and Security: Ensure solutions are scalable, secure, and aligned with enterprise architecture and IT service management arrangements. Planning and Execution More ❯

of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will be responsible for service management activities in the delivery of the security operations … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved in More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power More ❯

Location: 2 days per week in either Bristol, Birmingham, Ipswich, or London (hybrid working) What you’ll be doing: Deliver high-quality audits focused on IT disciplines including security, service management, operational resilience, and emerging technologies. Execute and report on assigned sections of audit engagements, ensuring delivery to time and quality standards. Build and maintain relationships with key … Strong experience in IT audit or a related control function. Sound understanding of IT risk, controls, and governance frameworks. Familiarity with data analytics tools and techniques. Excellent communication, stakeholder management, and influencing skills. Professional certifications such as CISA, CISM, or ITIL (desirable). Experience in financial services or complex corporate environments is an advantage. This role offers a flexible More ❯

and Quantum); Experience of its practical application and risks; A passion for improving risk outcomes for our customers; Expertise in technology, covering key areas such as technology asset lifecycle management, configuration and build management, technology service management (including capacity, change, problem, and incident management), technology architecture and design including cloud services; Strong working knowledge of More ❯

solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for an ITIL Service Architect for a … globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As ITIL Service Architect you will work with principal stakeholders across the business, design and build operational and service management capability designing services to support critical business functions and services. … As a ITIL Service Architect you will be responsible for: Work with the Service and Operate capability to collaboratively define and oversee the design of services with principal stakeholders. Work closely with individual suppliers and a Matrix supply chain to define services in accordance with business service owners current service and operational portfolio. Ability to plan More ❯