1 to 25 of 36 Service Management Jobs in the South West

Service Manager/Service Operations Manager/Engineering Manager required to join a global, market leading engineering manufacturer. The successful Service Manager/Service Operations Manager/Engineering Manager will lead and supervise a team of service engineers and various engineering departments ensuring their performance … aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment. The Service Manager/Service Operations Manager/Engineering Manager will ideally have experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous. Package £50,000 - £60,000 depending on experience 25 days holiday plus bank holidays 7% pension contribution Company Vehicle Additional Benefits 10% of salary in equity shares after 1 year Service more »

IT Continual Service Improvement Manager (CSI) Outside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual … Service Improvement aims to continually improve the effectiveness and efficiency of IT processes and services. Key outputs of the role are to: * Own and communicate the CSI vision throughout the IT Supply Chain. * Provide overall direction and guidance for improvement objectives. * Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build improvement plans, drive the implementation of improvement plans). * Where feasible, look to recommend/utilise appropriate tooling to gather data and ensure that more »

Senior Service Manager Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of … understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident … Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service more »

may be asked to perform and is not an exhaustive list. Provide effective leadership and direction to the Solution Delivery & Support team, including line management of your direct reports. Develop the capabilities of the Solution Delivery & Support team, to meet current and future demands, in line with our strategy … and plans. Strengthening our Service Management and Service Delivery capability for digital, data and technology services is a major focus. As a member of the Technology Solutions leadership team, make a significant and proactive contribution to the Technology Solutions Practice, helping to ensure we meet the strategic … strategic priorities. 50% of time will be spent working on customer-funded projects. The remaining time is expected to be indirect, working on leadership & management activities, building capability and supporting Win Work activities. The Person: Key Characteristics- Breadth of consultancy and/or implementation experience, working as a trusted more »

Role - Service Architect Location (Corsham/Bristol/Home) Rate - £650 - £750pd (Inside IR35) People Source Consulting are current seeking Experience Service Architects with a Background in Defence Environments to take on an 8 month contract for our MOD Client. Day to Day Tasks include but are not … Our Clients Programme Solution Architecture team, understand current situation and objectives and agree scope of task. Engage with Client Onboarding team to understand the Service and Supplier onboarding options Digest and fully understand the content of the Defence Digital Service Management Framework (SMF) v2.0 and associated documents. … Engage with Third Party suppliers to understand the Service Centre processes and ITSM tooling Engage with SMITS to understand their ITSM tooling requirements and their ability to onboard IT Services Engage with Defence Digital and wider Defence delivery teams to facilitate the design of the end-to-end ITSM more »

Zoe, call on (phone number removed) or email for a slot. Key Skills: Microsoft Cloud solutions (Azure AD, M365 etc), Active Directory administration and management, Microsoft Endpoint Configuration Manager (MECM/SCCM), Understanding of best practice for the Security and hardening Microsoft operating systems, VMware ESX and vCenter in … a clustered environment I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. In support of ongoing business expansion, the Service Operations team is seeking a candidate with experience in actively managing … beneficial for this position. Additionally, a broad technology background is highly desirable to enhance the role's responsibilities. This position is part of the Service Operations team, which provides support for a wide range of Managed Service contracts using the ITIL framework. The Role: So, what will you more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in their … industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental in more »

vCenter in a clustered environment. I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. We are looking for a candidate with experience in actively managing and troubleshooting various technologies in an enterprise … Given the extensive responsibilities of the team, broader technology experience would also be highly advantageous to enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you … entire stack, including server OS (Windows/Linux), networks, and storage. Participates in the transition of new products and services on behalf of the Service Operations teams, defining early support interests/requirements and sharing knowledge across teams as needed. Investigates opportunities to enhance effectiveness and efficiency, and shares more »

required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group … the Group Essential Experience You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge more »

Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs. Note : Due to the work with MoD, you will need to hold or be able to attain SC clearance. In the role, you … required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group … services and Operating Systems (Microsoft Windows 10) Essential You have notable experience in the following: Providing L1 technical support covering:Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What’s on … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

identifying and seizing future opportunities arising from new technologies and work methods. Your role involves leading and developing our technical capabilities in solution and service delivery, service management, operations, and support. What You'll Do: Lead and guide the Solution Delivery & Support team, including managing direct reports. … and win business. A growth mindset, driven to overcome challenges and obstacles. Excellent consulting or delivery credentials with technical expertise in areas such as service architecture, management, and IT systems. Diverse professional experience in Solution Delivery & Support, with a proven track record of capability growth. Familiarity with specific more »

identifying and seizing future opportunities arising from new technologies and work methods. Your role involves leading and developing our technical capabilities in solution and service delivery, service management, operations, and support. What You'll Do: Lead and guide the Solution Delivery & Support team, including managing direct reports. … and win business. A growth mindset, driven to overcome challenges and obstacles. Excellent consulting or delivery credentials with technical expertise in areas such as service architecture, management, and IT systems. Diverse professional experience in Solution Delivery & Support, with a proven track record of capability growth. Familiarity with specific more »

Job Title: Service Desk Analyst Location: Swindon (onsite role 4/4/4) Salary: up to £28,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to hold an SC Security Clearance Looking to Interview ASAP so please contact Zoe … call on (phone number removed) or email for a slot. Key Skills: Customer Service communication skills, Knowledge of desktop computing. Ability to troubleshoot technical support issues. Microsoft Office suite. Windows 10 and Microsoft Server (Apply online only). I am presently seeking candidates for the positions of a Service Desk Analyst to join a leading IT Managed Service provider specialising in Data Centre Management. You'll be a vital part of the team that interfaces directly with managed service customers, serving as the frontline representation. The Role: So, what will you be doing as a Service more »

our dynamic team. As a key member of our IT support department, you will play a crucial role in ensuring smooth operations and outstanding service for our clients. Responsibilities: Technical Support: Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management: Take ownership of customer incidents or service requests, seeing them through to resolution. Ticket Management: Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Client Communication: Maintain accurate support tickets and provide daily progress updates to clients. Escalation: Escalate incidents … or service requests that require higher-level resolution. Positive Customer Interaction: Build rapport with customers, focusing on their business needs and delivering excellent service. Infrastructure Assistance: Assist with infrastructure tasks as needed. User Security: Maintain user security across all systems. Service Request Completion: Ensure timely completion of service more »

This role is integral to the successful delivery of various IT projects, including infrastructure upgrades, migrations, and the implementation of digital solutions to support service operations. Your new role: Be responsible to the Programme Manager for the timely, efficient, and effective management of allocated projects. Build effective working … relationships with stakeholders and suppliers. Manage all aspects of project stages through specification, planning, testing, training, deployment, decommissioning. Maintain a robust change and delivery management framework for assigned projects. Managing the project budget and project benefits realisation framework process. Support, facilitate and monitor progress of projects both internally and … externally where appropriate. Manage and support the development of junior project management team colleagues. The post holder may be required to undertake line management for a junior colleague, as well as provide support, development, and assurance for work packages or projects they are leading. What you’ll need more »

WHAT WE ARE LOOKING FOR The Application Support Analyst in RBSL Information Management & Technology department plays a key role making sure services provisioned by the Enterprise and Business Applications function are performing satisfactory. RBSL run a mix of in house supported applications (which this role would support) and 3rd … Position Duties and Responsibilities Provide crucial support to users and 3rd parties by triaging and resolving incidents where required, supporting problem investigations, and fulfilling service requests. For applications managed by RBSL, this role will monitor, maintain and drive improvements to the application service with users and business owner. … Act as Service Owner for a range of application systems, representing these services and ensuring their day-to-day management meets SLAs, liaising with third-party suppliers when necessary to ensure timely resolution. Maintain a strong customer focus and collaborate with Business Owners and Users, assisting them in more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

About Serverfarm Serverfarm is a unique Data Centre developer and operator – and the global leader in Data Centre Management as a Service (DMaaS). For over 24 years, we’ve maximised operational efficiencies and managed critical IT infrastructure and environments for the world’s top enterprises. Our vision … To drive a new era of sustainable Data Centre management and modernisation forward so that enterprises can focus on innovation. Overview As a Senior DCT, you will have a shared responsibility in the delivery of the contracted services and projects within customer Data Centres and remote Technical Equipment Rooms. … the operational checklists, referencing and updating documentation and procedures. You are required to undertake and maintain ITIL functions such as Incident, Change, Problem and Service Management You will oversee, train, and approve the work of junior team members and third parties, particularly regarding project installs, power, and network more »

Azure and GCP Data – you know quality data is the lifeblood of an organisation and have experience in Information & Data Modelling and Standards, Metadata Management, Data Condition and Quality Governance – you've been responsible for setting up and chairing review boards, design authorities or other governance approaches Service Management – you're familiar with the concepts of ITIL, SIAM; you understand the benefits of Service Blueprints and Service Design Wrappers Vendor and Supplier Management – you can objectively review supplier delivery teams, contracts and commercial structures; you've led vendor selections EA Frameworks – you're more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from … evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident the IP Specialist takes … also assists them in examining incidents and establishing processes to help prevent or minimize similar problems from arising. Taking the responsibility to restore the service asap by finding, motivating & coordinating the appropriate support groups. Facilitate crisis calls, take notes and communicate on regular base with the management community more »

Key Accountabilities: As part of our team, you will be responsible for the following: First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain … accurate support tickets and provide daily progress updates to clients. Escalation and Client Rapport: Escalate incidents or service requests that cannot be resolved by the Service Desk. Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service. Handle queries and … updates professionally, maintaining a high level of customer satisfaction. Infrastructure Assistance: Assist with infrastructure tasks as needed. Ensure user security across all systems. Complete service requests promptly. Administration and Technical Expertise: Manage Active Directory, end-user devices, Office 365, and business applications. Demonstrate expertise in IT infrastructure, desktop systems more »

in a similar senior role overseeing and driving similar initiatives, ideally within the defence, IT, government sector. You'll have broad exposure across solution & service architecture, service management, operations & delivery, IT system implementation and lifecycle management. You'll have fantastic communication skills and be effective at liaising more »

jobs. You will be the Desk Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will … be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and … exceeding) Service Level Agreements. Should have Broad technical understanding of IT services being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal more »