16 of 16 Service Management Jobs in Buckinghamshire

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex … high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You’ll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements.Please note that this is an SC Cleared ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You'll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements. Please note that this ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. ...

Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement, working … closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess, and mitigate ...

issues, dependencies, and change controls. Provide regular status reporting to senior stakeholders and project boards. Ensure projects are delivered in accordance with established project management and service management frameworks. Required Skills & Experience Proven experience delivering network infrastructure projects in enterprise environments. Strong understanding of networking technologies including … related infrastructure. Experience working within a Cisco-centric environment is highly desirable. Demonstrable experience managing technical teams and third-party vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification ...

recommendations to support decision-making, investment planning, and risk management. Translate customer needs into product requirements, identifying opportunities for new capabilities, enhancements, and service improvements. Work closely with technical teams to ensure solutions are fit for purpose and aligned with strategic objectives. Lead supplier engagement and relationship management, ensuring critical service providers deliver against agreed performance, compliance, and commercial objectives. Establish and maintain effective supplier governance frameworks, proactively managing performance, risks, issues, and dependencies. Collaborate with Procurement teams throughout the supplier lifecycle, including onboarding, contract management, renewals, performance assurance, and commercial alignment. Operate within established ...

Line Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 45K Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire & security, facilities management, HVAC, medical devices, and MoD/defence supply … line/engineering will need if an issue needs escalating (steps to reproduce, screenshots, affected users, error messages). Perform basic checks across Service Centre, REA, and RCA applications to confirm whether an issue is user error, configuration, or a genuine defect. Escalate unresolved or complex issues ...

technical support to ensure the smooth operation of IT services within the organisation. Key Responsibilities: Provide first- and second-line support for incidents and service requests via the IT service management system. Diagnose and resolve hardware, software, and network issues across desktop and laptop environments. Manage user … senior engineers or third-party vendors where required. Maintain accurate and up-to-date documentation of incidents, solutions, and system configurations. Contribute to service improvement initiatives, automation opportunities, and knowledge base development. Support IT projects and infrastructure changes as required. Job Requirements: Experience in IT support roles, providing both ...

Line Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire security, facilities management, HVAC, medical devices, and MoD/defence supply chain customers … familiarity with SQL Server basics (simple SELECT queries) to support initial data-related troubleshooting. What You'll Need: Essential Some experience in a customer service, helpdesk, or support role A genuine interest in technology and problem-solving, with willingness to learn business software. Excellent written and verbal communication - able ...

connectivity solutions across international markets. The Role This is an excellent opportunity for someone looking to develop a career in telecommunications, network provisioning, or service delivery. You will support the delivery of telecoms and connectivity services by coordinating customer orders, liaising with suppliers and internal teams, and ensuring delivery … milestones are met. Your Responsibilities Assist with the end-to-end management of telecoms service orders across the UK and Ireland. Coordinate delivery activities for connectivity services and hardware orders. Provide regular updates to customers, suppliers, and internal teams throughout the order lifecycle. Update internal provisioning and tracking ...

migrated workflows and ensure functional parity with or improvement over legacy systems. TSM/TSOM/CPQT/SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service … mapping, and AIOps integrations for proactive operations. Design CPQT solutions for telecommunications product configuration, dynamic pricing rules, quote-to-order workflows, and CPQ catalogue management aligned to TM Forum standards. Drive SPMT delivery including demand management, project portfolio governance, resource capacity planning, and executive reporting dashboards. Leadership & Stakeholder ...

Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 50K Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire & security, facilities management, HVAC, medical devices, and MoD/defence supply chain … into the guts of a complex enterprise application. What Youll Be Doing : Own escalated tickets from 1st line support requiring deeper technical investigation across Service Centre, REA, and RCA. Write and run SQL Server queries against production and test databases to investigate data integrity issues, configuration problems, and reported ...

Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 50K Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire security, facilities management, HVAC, medical devices, and MoD/defence supply chain ...

Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 50K Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire & security, facilities management, HVAC, medical devices, and MoD/defence supply chain ...

experience developing and managing project roadmaps, delivery plans, and workstreams. Experience producing and implementing Disaster Recovery policies, frameworks, plans, and governance processes. Excellent stakeholder management skills with the ability to engage and influence senior business and technology stakeholders. Experience working alongside Risk, Technology, Infrastructure, and Service Management … Experience working within complex environments involving multiple applications, services, suppliers, and business functions. Strong experience managing and coordinating activities across third-party vendors and service providers. Ability to challenge, coordinate and drive delivery across multiple teams while maintaining project momentum. Excellent documentation, reporting, and communication skills. Able to work ...