22 of 22 Service Management Jobs in Buckinghamshire

goals. The Information Systems department is responsible for delivering and supporting the IT services that the firm relies on every day. Within it, the Service Management team plays a critical role in ensuring those services are delivered to a consistently high standard. We do this by operating … continuously improving our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. The Governance Analyst ...

Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia brings together … Scheme, Company Car or Cash Allowance, Pension Scheme, Private Medical Insurance, Access to a Private GP and much more! ________________________________________________________________________ Lead the Future of Global Service Excellence Are you a strategic service leader with a passion for customer success, operational excellence, and building high performing international teams ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

Command Centre during their shift, providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security.This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position. The successful candidate will sit across multiple … escalation.Key ResponsibilitiesAct as the senior operational authority for the Command Centre during assigned shifts.Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations.Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues.Set operational priorities and ensure ...

Service Desk & Administrative Coordinator Location: Aylesbury Salary: £30,000 Hours: Full Time, Permanent About the Role We are looking for a highly organised and proactive Service Desk & Administrative Coordinator to join our busy and growing team. This is a varied role that combines service coordination, customer support … fast-paced environment and takes pride in delivering excellent service. You will be the key link between customers, engineers, and suppliers, ensuring service requests are managed efficiently while providing vital administrative support across the business. Key Responsibilities Service Desk Coordination Act as the first point of contact ...

looking for a Network Subject Matter Expert based out of Milton Keynes.We are seeking a Network SME to work alongside the Technical Service Manager (TSM) to ensure the network service is healthy, risks are being managed, and suppliers or engineering teams are delivering the expected outcome.The successful candidate … will be responsible for coordinating across operations, security, vendor, and service management teams to maintain the availability, resilience, and regulatory compliance of business-critical network services.The ideal candidate will have 5–10+ years of hands-on networking experience and be comfortable operating at both a technical and service ...

ServiceNow deployment and optimisation initiatives, including integration with enterprise systems and alignment to business change outcomes. The role will work closely with technical teams, service management, and business stakeholders to ensure delivery is coordinated and aligned to organisational priorities. The scope of the project includes:Leading delivery … ServiceNow modules such as ITSM, ITOM, EAM, FSM, and CSMManaging integration of ServiceNow with existing enterprise tooling and data sourcesCoordinating delivery across platform teams, service operations, architecture, and security stakeholdersEmbedding governance, data, and compliance controls within ServiceNow implementationAligning ServiceNow delivery with business change activities including communications, training, and adoptionEnsuring ...

Helpdesk Administrator Location: Marlow Job Type: Full-Time 8am-5pm The Opportunity We are looking for an experienced Helpdesk Administrator to join a busy Service Operations team supporting a portfolio of commercial clients across planned and reactive maintenance contracts. This is a fast-paced role where … point of contact between clients, engineers, subcontractors, and internal teams. You'll be responsible for managing maintenance requests, coordinating workflows, maintaining service records, and ensuring clients receive timely, accurate updates throughout the lifecycle of every job. Key Responsibilities Helpdesk & Client Support Act as the first point of contact ...

more.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

Forbes, Newsweek and more. About the jobThe Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … effectiveness. You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal and external ...

rapid detection, escalation and remediation of security events.Driving our threat monitoring capability, identifying emerging risks that could impact our business, customers or reputation.Overseeing vulnerability management across on-premise and cloud environments, ensuring weaknesses are identified, prioritised and remediated effectively.Developing and continually improving security incident response processes, including cyber incident … response times.Producing meaningful operational metrics, KPIs and KRIs that provide insight into security performance and support informed decision-making.Building strong partnerships with suppliers and service providers to ensure the highest standards of security service delivery.What we’re looking forYou'll be an experienced cyber security leader with ...

Project & Service Delivery Manager Milton Keynes | £35,000 per annum, increasing to £37,500 after probation We are looking for a Project & Service Delivery Manager to join a leading organisation within the life sciences sector, based in Milton Keynes. This is a great opportunity for someone with … Life Sciences, Biomedical Science or laboratory background who has project management and client-facing skills and is looking to take on a varied role combining project delivery, customer relationships and operational coordination. About the role You will take ownership of client projects from the initial concept and onboarding stages ...

Company, Forbes, Newsweek and more.About the jobThe Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal ...

include the coordination of central IT functions and leadership of local IT resources. This will include budgetary responsibility, ownership of site IT roadmaps, change management and incident coordination.Innovate: A key component of the role will be to play an active role in IT project delivery for the site … site IT SME providing end user service to enable the effective use of ITLead with Purpose: Role will include Blue Yonder WMS management responsibilities, which are dedicated to the customer on site.Ensure Compliance: Manage IT suppliers, products, solutions and service management to defined standards and SLAsWHAT ...

team and take ownership of our desktop, collaboration, and communication technologies. You will act as an escalation point for complex technical issues, drive service improvements, support project delivery, and help embed modern workplace technologies across the business, all while ensuring our services remain secure, stable, and high-performing. Responsibilities … Administer and support the Horizon Telephony platform, including user account management, hunt groups, call routing, call centre setups, and IVR/Auto Attendant systems Provide VIP voice conferencing and business video conferencing support, including administration of Microsoft Teams Rooms (MTR) Support softphones, desk phones, mobile phones, and headsets, including ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

Global Business Services. The team provides dedicated resources to work alongside the GBS strategic projects and programmes. As GBS embarks on implementing its Service Management Operating System, your role as a PM in this delivery programme will present an exciting opportunity to be involved in the delivery … lessons learned, to ensure transparency and continuous improvement across the programmePlan, facilitate, and follow up on governance forums, including steering committees and RAID management, ensuring actions are tracked and deliveredCollaborate effectively with internal programme team, external delivery partners and suppliers to drive successful project outcomes and maintain strong working ...

activities to coordinate releases and interdependencies.Identify and understand risks to the delivery of services and act to minimise or mitigate any risk to service delivery to customers.Maintain strong relationships and perform an advisory role with multiple internal stakeholders to ensure ongoing process adherence, which can be measured … understanding of risks to the delivery of services with the skills and knowledge of techniques to minimize or mitigate any risk to the service delivery. Correct application of discretion when advising the team on complex cases. Resource and capacity planning and forecasting including prioritising work, recruitment, performance management ...

platform standards, automate controls, and continuously improve stability, cost, and time-to-value. The Platform Manager drives operational excellence, balancing innovation with appropriate risk management and compliance for production data and AI services.Key ResponsibilitiesOwn and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services … ensuring high availability, performance, security, and user satisfaction. Lead platform service management activities, including incident, problem, change, and request processes, while coordinating support and escalation procedures. Develop and maintain standardized MLOps frameworks, tooling, and best practices to support the end-to-end machine learning lifecycle. Collaborate with Data ...

decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Manager, Cyber Compliance, will undertake planning on various Deloitte Technology testing and assessment programs:Performing control assessments, complete the remote/virtual onsite assessments … defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with ...