1 to 25 of 26 Service Management Jobs in Buckinghamshire

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

travel to client sites (mainly Milton Keynes) when required. Currently 1 to 2 days a month. Hours: 37 hours per week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst … join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with ...

goals. The Information Systems department is responsible for delivering and supporting the IT services that the firm relies on every day. Within it, the Service Management team plays a critical role in ensuring those services are delivered to a consistently high standard. We do this by operating … continuously improving our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification. We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life. The Governance Analyst ...

combined with an understanding of enterprise application landscapes, system integrations, technical dependencies and technology change. Successful candidates will work closely with technical teams, architects, service management and third-party service providers to understand the technology while translating that information into actionable plans for Project Managers and coordinate … develop and maintain the application transition roadmap. Identify business and technical impacts, transition risks, rollback requirements and contingency arrangements. Ensure transition plans consider service continuity, operational readiness and the need to minimise disruption to end users. Application & Database Transformation Analyse applications and their underlying databases to understand the scope ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

proactive Technical Project Manager to join our Digital Sensitivity Review team. This position is ideal for someone with a solid understanding of project management with strong technical awareness. You will bridge the gap between business stakeholders and engineering teams, ensuring projects are delivered on time, within budget … required quality. You will work closely with government department customers, data scientists and software developers together with the rest of the Project Management team. The ability to talk and engage with stakeholders at all levels, both technical and non-technical is important. Digital Sensitivity Review The Digital Sensitivity Review ...

Field Service Helpdesk Specialist Location: Remote - UK Employment: Full-time, Permanent Salary: Competitive We're looking for a Field Service Helpdesk Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service … quickly, engineers are deployed effectively and customers are kept informed throughout the process. THE ROLE Your responsibilities will include: * Receiving, logging and prioritising incoming service calls, emails and support tickets * Providing first-line technical support and troubleshooting * Diagnosing technical issues using knowledge resources and established processes * Scheduling and dispatching ...

contribute to technical discussions around the development and growth of the Linux environment Work collaboratively with infrastructure, development and operational specialists Operate within formal service management and security frameworks Maintain accurate and robust technical and operational documentation What We're Looking For Strong hands-on Linux administration … highly available environments Experience building and maintaining Linux development environments Practical experience with containerisation of applications and services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding ...

contribute to technical discussions around the development and growth of the Linux environment Work collaboratively with infrastructure, development and operational specialists Operate within formal service management and security frameworks Maintain accurate and robust technical and operational documentation What We're Looking For Strong hands-on Linux administration … highly available environments Experience building and maintaining Linux development environments Practical experience with containerisation of applications and services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding ...

Product Manager to join the team. This role is delivery-focused, translating product strategy into execution through clear user stories, effective backlog management, and consistent sprint delivery. You will play a key role in delivering the product roadmap, working closely with engineering, design, testing and customer-facing teams … prioritisation and iteration YOU ARE A MATCH IF... Education and Experience 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles. Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems. Experience working in matrix ...

ecosystem and stakeholder community, providing technical assurance, solution oversight, and engineering direction throughout the programme lifecycle. Establish and maintain robust engineering governance, assurance, risk management, compliance, configuration management, and technical review processes, ensuring adherence to Defence, NATO, security, and industry standards and regulatory requirements. Develop and sustain strong … stakeholders, and senior technical leaders, supporting programme delivery and collaborative working principles across a multi-organisational environment. Lead systems integration across simulation platforms, exercise management systems, command and control (C2) systems, communications networks, federated compute platforms, edge compute stacks, data services, operational CIS, and digital infrastructure, ensuring a coherent ...

infrastructure capable to support the business needs. They will have full responsibility for IT infrastructure from demand, planning all the way through realization and service management of the infrastructure programs. Main responsibilities Supporting global projects related to implementing and updating IT infrastructure at the Milton Keynes manufacturing site … experience in Computer Science, Computer Science Engineering, Math, or equivalent experience Minimum 3 years of relevant experience Proven experience in working within an IT service framework (ITIL), throughout the service lifecycle. Proven experience in working in an IT-Infrastructure role Relevant Microsoft and Cisco certifications Required Skills Business ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires … UKSV SC clearance eligibility, ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

excellent opportunity for a hands-on technology leader to own and develop the organisation’s Technology Operations capability. You’ll lead the Service Desk team, oversee endpoint management and the Joiners, Movers and Leavers process, and introduce intelligent automation that improves operational efficiency and the wider colleague experience. … have overall responsibility for the effective operation and continued development of the organisation’s internal technology services. You’ll lead and develop the Service Desk team, take ownership of Windows and macOS endpoints and ensure technology processes remain secure, reliable and compliant within a regulated environment. You’ll also ...

experienced M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex … resolve incidents effectively and efficiently. This is an excellent opportunity for an experienced M365 professional who enjoys combining technical expertise with mentoring and service improvement activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve ...

testing physical, virtual, cloud or hybrid infrastructure environments. Exposure to container technologies such as Docker or Kubernetes. ISTQB or equivalent testing qualification. Strong defect management, reporting and stakeholder communication skills. Desirable Experience Cloud migration, technology modernisation or remediation programmes. Infrastructure upgrade or legacy system migration projects. Test automation, scripting …/CD exposure. Experience working within highly regulated or security-conscious environments. Understanding of IT service management, change management or release management processes ...

report locally out of any of the SHI UK locations.**Role Description***Include but not limited to;** Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.* Maintain network standards, policies, and best practices to ensure consistency, reliability, and security across the organization.* Collaborate … maximum uptime.* Use network tools for administration, maintenance, automation, and visualization reporting.* Provide support services to customers for specific IT related issues.* Adhere to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.* Configure Network equipment and execute changes while following ...

include the coordination of central IT functions and leadership of local IT resources. This will include budgetary responsibility, ownership of site IT roadmaps, change management and incident coordination. Innovate: A key component of the role will be to play an active role in IT project delivery for the site … site IT SME providing end user service to enable the effective use of IT Lead with Purpose: Role will include Blue Yonder WMS management responsibilities, which are dedicated to the customer on site. Ensure Compliance: Manage IT suppliers, products, solutions and service management to defined standards ...

Group: Operations Group Job Description: Job Summary: We are seeking a highly analytical and delivery-focused Performance and Optimisation Lead to join our Asset Management team. This role is accountable for driving the commercial and operational performance of our EV charging network by turning data, insight, and performance trends … delegated day-to-day lead for the O&M contract under a formal CAM delegation. Serve as the primary contact for contractor operational and service management teams, maintaining a structured operating rhythm and supporting delivery against agreed service levels (SLAs), benchmarks, and controllable factors. Partner closely with ...

services. Install and onboard Windows and Linux servers to Azure Arc. Configure and manage Azure Arc-enabled servers and associated extensions. Support Azure resource management, subscriptions, resource groups and RBAC permissions. Assist with hybrid cloud integration and infrastructure modernisation initiatives. Install, configure, and troubleshoot Azure Monitor Agent … with PowerShell and Bash scripting. Experience with Azure Monitor, Log Analytics and infrastructure monitoring solutions. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management abilities. Ability to work independently and within cross-functional teams. Strong focus on security, reliability and operational excellence. Proactive approach to automation, monitoring ...

services. Install and onboard Windows and Linux servers to Azure Arc. Configure and manage Azure Arc-enabled servers and associated extensions. Support Azure resource management, subscriptions, resource groups and RBAC permissions. Assist with hybrid cloud integration and infrastructure modernisation initiatives. Install, configure, and troubleshoot Azure Monitor Agent … with PowerShell and Bash scripting. Experience with Azure Monitor, Log Analytics and infrastructure monitoring solutions. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management abilities. Ability to work independently and within cross-functional teams. Strong focus on security, reliability and operational excellence. Proactive approach to automation, monitoring ...

Description Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data … resolution of complex challenges and barriers. Support the procurement and implementation of new and replacement ICT systems, working closely with procurement, legal and service management teams. Lead business change activities, supporting teams through the transition from current to future ways of working and ensuring benefits are realised. Research ...

support a Senior DR Analyst to drive the vision, direction and align Santander UK’s Disaster Recovery strategy and will ensure we continue to service our customers in the event of the unexpected. You will support the delivery of the DR strategy, and improvements to the DR testing. This … Here you’ll leverage traditional best practices to optimise agility as part of Digital Transformation journeys within the organisation, supporting the delivery of effective service management through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality of service. ...

services. Install and onboard Windows and Linux servers to Azure Arc. Configure and manage Azure Arc-enabled servers and associated extensions. Support Azure resource management, subscriptions, resource groups, and RBAC permissions. Assist with hybrid cloud integration and infrastructure modernization initiatives. Monitoring & Observability Install, configure, and troubleshoot Azure Monitor Agent … templates. Knowledge of Microsoft Entra ID and Defender for Cloud. Familiarity with DevOps practices and CI/CD pipelines. Understanding of ITIL service management processes. ...

next Monday 5 th October. If this is you and youd like to know more, please send me your CV Key Responsibilities Post & Correspondence Management: Receive, sort, open, and distribute incoming physical and digital mail related to fines, penalties, or legal notices. Fine & Penalty Processing: Accurately log, update ...