23 of 23 Service Management Jobs in Buckinghamshire

based platforms.THE DIFFERENCE YOU MAKE Santander UK is looking for an IncidentManager based out of Milton Keynes or GlasgowTo oversee the end-to-end management of Major Incidents and Problems across complex infrastructure environments, ensuring rapid service restoration and minimal business disruption. The role coordinates with technical teams … technical & business stakeholders and incident response activities, driving consistent timely resolution, effective communication and root cause analysis. It also supports continuous service improvement by identifying trends, preventing recurring incidents and strengthening operational resilience across production services.We’re shaping the way we work through innovation, cutting-edge technology, collaboration ...

DIFFERENCE YOU MAKE Santander UK is looking for an Incident Manager based out of Milton Keynes or Glasgow To oversee the end-to-end management of Major Incidents and Problems across complex infrastructure environments, ensuring rapid service restoration and minimal business disruption. The role coordinates with technical teams … technical & business stakeholders and incident response activities, driving consistent timely resolution, effective communication and root cause analysis. It also supports continuous service improvement by identifying trends, preventing recurring incidents and strengthening operational resilience across production services. We're shaping the way we work through innovation, cutting-edge technology, collaboration ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

Command Centre during their shift, providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security.This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position. The successful candidate will sit across multiple … escalation.Key ResponsibilitiesAct as the senior operational authority for the Command Centre during assigned shifts.Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations.Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues.Set operational priorities and ensure ...

business and together we share the pride of building one of the largest world leaders in logistics and supply chain. In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance … assets and liabilities and to meet its contractual obligations to customers across the group.Job PurposeProvide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory ...

Lead the development of strategic plans and roadmaps to improve management of Santander UK’s architectural landscape and application estate within the Enterprise Services domain Align delivery teams and sub-domain architecture leads to the Enterprise Services Domain strategy across Santander and business lines Review, define and maintain complex … guidance to ensure consistency in deliverables, methodology and governance processes Manage caveats and resolve associated actions Mentor Solution Architects and support architecture governance, lifecycle management and strategic planning Requirements Comprehensive experience working as an architect within a complex organisation with a diverse technical landscape Pragmatic understanding of how architecture ...

looking for a Network Subject Matter Expert based out of Milton Keynes.We are seeking a Network SME to work alongside the Technical Service Manager (TSM) to ensure the network service is healthy, risks are being managed, and suppliers or engineering teams are delivering the expected outcome.The successful candidate … will be responsible for coordinating across operations, security, vendor, and service management teams to maintain the availability, resilience, and regulatory compliance of business-critical network services.The ideal candidate will have 5–10+ years of hands-on networking experience and be comfortable operating at both a technical and service ...

Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will providefirst-line technical support, ensure the effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards. Workingwithin … fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives. Location: Building 7, Caldecotte Lake BusinessPark, Milton Keynes, MK7 8JU Duration: ASAP - 31 October 2026 Working Hours: Monday to Friday, 09:00 - 17:30(within ...

ServiceNow deployment and optimisation initiatives, including integration with enterprise systems and alignment to business change outcomes. The role will work closely with technical teams, service management, and business stakeholders to ensure delivery is coordinated and aligned to organisational priorities. The scope of the project includes:Leading delivery … ServiceNow modules such as ITSM, ITOM, EAM, FSM, and CSMManaging integration of ServiceNow with existing enterprise tooling and data sourcesCoordinating delivery across platform teams, service operations, architecture, and security stakeholdersEmbedding governance, data, and compliance controls within ServiceNow implementationAligning ServiceNow delivery with business change activities including communications, training, and adoptionEnsuring ...

Helpdesk Administrator Location: Marlow Job Type: Full-Time 8am-5pm The Opportunity We are looking for an experienced Helpdesk Administrator to join a busy Service Operations team supporting a portfolio of commercial clients across planned and reactive maintenance contracts. This is a fast-paced role where … point of contact between clients, engineers, subcontractors, and internal teams. You'll be responsible for managing maintenance requests, coordinating workflows, maintaining service records, and ensuring clients receive timely, accurate updates throughout the lifecycle of every job. Key Responsibilities Helpdesk & Client Support Act as the first point of contact ...

more.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

technical specialists and local business stakeholders to ensure applications meet local business, technical and regulatory requirements. This is a hands-on coordination and application management role, suited to someone with strong technical application experience who is confident managing stakeholders, resolving escalations and driving service improvements. Key Responsibilities … appropriate technical specialists where required. Identify and drive continuous improvement in application support processes and application performance. Work closely with vendors, business users, procurement, service desk and other IT stakeholders to ensure effective application support and service delivery. Ensure all relevant company policies, compliance requirements, security and data ...

rapid detection, escalation and remediation of security events.Driving our threat monitoring capability, identifying emerging risks that could impact our business, customers or reputation.Overseeing vulnerability management across on-premise and cloud environments, ensuring weaknesses are identified, prioritised and remediated effectively.Developing and continually improving security incident response processes, including cyber incident … response times.Producing meaningful operational metrics, KPIs and KRIs that provide insight into security performance and support informed decision-making.Building strong partnerships with suppliers and service providers to ensure the highest standards of security service delivery.What we’re looking forYou'll be an experienced cyber security leader with ...

Company, Forbes, Newsweek and more.About the jobThe Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal ...

include the coordination of central IT functions and leadership of local IT resources. This will include budgetary responsibility, ownership of site IT roadmaps, change management and incident coordination.Innovate: A key component of the role will be to play an active role in IT project delivery for the site … site IT SME providing end user service to enable the effective use of ITLead with Purpose: Role will include Blue Yonder WMS management responsibilities, which are dedicated to the customer on site.Ensure Compliance: Manage IT suppliers, products, solutions and service management to defined standards and SLAsWHAT ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

Salesforce as integration sources or targets.Knowledge of data lineage, data mapping, and transformation design.Experience working with CI/CD pipelines, automated testing, and release management for MuleSoft.Understanding of Service Management/ITIL principles and production support models.Experience mentoring developers and raising capability within delivery teams.Exposure to large ...

Global Business Services. The team provides dedicated resources to work alongside the GBS strategic projects and programmes. As GBS embarks on implementing its Service Management Operating System, your role as a PM in this delivery programme will present an exciting opportunity to be involved in the delivery … lessons learned, to ensure transparency and continuous improvement across the programmePlan, facilitate, and follow up on governance forums, including steering committees and RAID management, ensuring actions are tracked and deliveredCollaborate effectively with internal programme team, external delivery partners and suppliers to drive successful project outcomes and maintain strong working ...

activities to coordinate releases and interdependencies.Identify and understand risks to the delivery of services and act to minimise or mitigate any risk to service delivery to customers.Maintain strong relationships and perform an advisory role with multiple internal stakeholders to ensure ongoing process adherence, which can be measured … understanding of risks to the delivery of services with the skills and knowledge of techniques to minimize or mitigate any risk to the service delivery. Correct application of discretion when advising the team on complex cases. Resource and capacity planning and forecasting including prioritising work, recruitment, performance management ...

platform standards, automate controls, and continuously improve stability, cost, and time-to-value. The Platform Manager drives operational excellence, balancing innovation with appropriate risk management and compliance for production data and AI services.Key ResponsibilitiesOwn and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services … ensuring high availability, performance, security, and user satisfaction. Lead platform service management activities, including incident, problem, change, and request processes, while coordinating support and escalation procedures. Develop and maintain standardized MLOps frameworks, tooling, and best practices to support the end-to-end machine learning lifecycle. Collaborate with Data ...

decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Manager, Cyber Compliance, will undertake planning on various Deloitte Technology testing and assessment programs:Performing control assessments, complete the remote/virtual onsite assessments … defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with ...

checks on all equipment prior to delivery. Log, update, and manage all work activities within the company's CRM system, ensuring compliance with established Service Desk procedures. Manage and maintain the off-site workshop and storage facility, including: Receiving and dispatching customer equipment. Maintaining accurate inventory records. Ensuring … correctly. Prepare equipment for shipment and coordinate deliveries to clients. Maintain high standards of organisation and housekeeping within the workshop. Work collaboratively with the Service Desk and technical teams to ensure efficient delivery of services. Follow company processes, documentation standards, and health and safety procedures. Skills & Experience The ideal ...