12 of 12 Service Management Jobs in Buckinghamshire

days in the office) Candidates - will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a clients infrastructure and to minimize the Risk and Impact to their estate by using standardized … are registered. Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and … that will introduce change to the production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure process, procedure and work instruction More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

2nd Line Engineer - Mobile Device Management Location: Hatfield or Milton Keynes or Nottingham - Full time on Computacenter site Hours: 37.5 per week Role Type: Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers … on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenters technical and security standards for Windows … 10+ and Windows Server, identifying and addressing any deviations. Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements. What you'll do In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and More ❯

Interview 10 November 2025 Main duties of the job 'We care We communicate We collaborate We contribute' To provide a high quality, responsive and comprehensive 3rd Line IT Support service, incorporating support for all Trust staff as well as support for NHS Milton Keynes staff on occasions. All support activities are to be provided during the core operational hours … telephone or remote tools, or face to face where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded. To assist with Service Desk operations as the need arises. The post holder will actively implement, manage and maintain technical infrastructure taking remedial action where necessary, this may include, but not be limited … established and routine activities associated with Support operations as directed by the IT Infrastructure Manager. This will include but not be limited to the following activities: Logging, ownership and management of IT incidents allocated and/or reported by Trust staff. The post holder will be expected to own and manage the incident through the full incident lifecycle through More ❯

2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd … Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and … post-deployment support.* Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. More ❯

2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As … a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration … management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end More ❯

VIP users, this role plays a critical part in ensuring the efficient operations of its IT Services. The successful candidate will be directly supporting the company's IT Access Management Team, responsible for IT Security Administration activities, managing the company's Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the … department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive Assistant, or Business Support, and is an excellent opportunity to develop your experience in a fast-paced … requests. Liaise with and delegate tasks to relevant internal teams as required, ensuring smooth coordination and timely issue resolution. Assist in maintaining and improving documentation for JML and access management processes. Monitor task queues, ensuring requests are actioned promptly and escalating issues where necessary. Support audits, compliance checks, and general administrative activities across the IT operations team. Utilise Microsoft More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

including firewall administration, endpoint protection, and compliance. Cloud & Microsoft Services Administer and support Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive). Manage Microsoft Intune for device compliance, mobile management, and application deployment. Support and optimise Azure services including Entra ID, virtual machines, and hybrid integrations. Troubleshoot hybrid cloud environments and ensure seamless connectivity. Troubleshooting & Escalation Act as an … modern device management. Strong understanding of Windows Server, Active Directory, Group Policy, DNS, DHCP, VPNs, VLANs. Networking knowledge with Cisco, Meraki, Aruba, Unifi, and WatchGuard. Security-focused, with patch management, endpoint security, and firewall skills. Strong troubleshooting and analytical skills. Excellent communication and collaboration skills. Willingness to travel between sites (expenses covered). Desirable Skills Linux (Ubuntu, Debian). … PowerShell scripting and automation. SQL or database administration experience. Knowledge of FreshService or similar ITSM tools. Familiarity with IT compliance frameworks. ITIL certification or experience with service management practices. If this is you and you'd like to know more, please send me your CV ASAP... More ❯

and proactively identify potential issues. Contribute ideas and feedback to improve the system and user experience. About You We’re looking for someone who takes pride in delivering exceptional service quality and enjoys really getting to know the application — understanding how it works inside out so you can replicate and solve complex issues. You’ll likely have: Experience supporting … web-based applications in a production environment. Basic knowledge of SQL Server . Strong analytical and problem-solving skills, with attention to detail. Excellent communication and customer service skills. A proactive, methodical approach and the ability to work both independently and collaboratively. Desirable Skills Familiarity with IIS , APIs , or cloud-hosted web applications . Understanding of software development or … testing processes. Experience with ticketing or service management tools (e.g., Jira, ServiceNow). Why Join? Opportunity to work on a mission-critical application that makes a real impact. A culture that values quality, curiosity, and continuous learning . Supportive environment where your expertise will be appreciated and developed. Please note that due to the volume of applications, we More ❯

and proactively identify potential issues. Contribute ideas and feedback to improve the system and user experience. About You We’re looking for someone who takes pride in delivering exceptional service quality and enjoys really getting to know the application — understanding how it works inside out so you can replicate and solve complex issues. You’ll likely have: Experience supporting … web-based applications in a production environment. Basic knowledge of SQL Server . Strong analytical and problem-solving skills, with attention to detail. Excellent communication and customer service skills. A proactive, methodical approach and the ability to work both independently and collaboratively. Desirable Skills Familiarity with IIS , APIs , or cloud-hosted web applications . Understanding of software development or … testing processes. Experience with ticketing or service management tools (e.g., Jira, ServiceNow). Why Join? Opportunity to work on a mission-critical application that makes a real impact. A culture that values quality, curiosity, and continuous learning . Supportive environment where your expertise will be appreciated and developed. This role is 100% office based and you must therefore More ❯