9 of 9 Service Management Jobs in Buckinghamshire

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

/written communication). Self-training on current development and programming methodologies whilst supporting existing systems What we expect from you: Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation … to IT Service Operations (Incident Management) and adherence to other ITIL Service Management Processes an advantage. Required Technical Skills: .NET developer in C# using Visual Studio and GitHub IIS Web based developer Javascript/HTML/CSS in an IIS environment SQL Server knowledge including Stored Procedures and Indexing. Windows Knowledge. Strong problem solving skills. Desirable More ❯

high-profile technical projects across the United Kingdom and overseas.The successful candidate will play an important role in supporting project delivery from inception through to completion, working closely with management, sales, logistics, and engineering teams to ensure projects are delivered on time, within budget, and to the highest standards. Key Responsibilities Project Support: Assist with the coordination and management of projects from initiation through to completion, including scheduling, documentation, and resource planning. Communication: Serve as an intermediary between senior management, the customer project management team, and internal departments to ensure effective communication and smooth project delivery. Documentation and Compliance: Prepare and maintain all relevant project documentation, including training materials, method statements, and risk assessments, ensuring compliance … with customer and regulatory requirements. Tracking and Reporting: Maintain accurate asset tracking, engineer communications, and project records. Produce management information reports detailing stock usage, engineer utilisation, and project performance. Operational and Administrative Support: Create purchase orders and web shop orders as required. Support order management activities such as job creation, closure, and data updates. Process Accuracy and Improvement More ❯

2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As … a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration … management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end More ❯

2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As … a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration … management, and post-deployment support. * Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end More ❯

VIP users, this role plays a critical part in ensuring the efficient operations of its IT Services. The successful candidate will be directly supporting the company's IT Access Management Team, responsible for IT Security Administration activities, managing the company's Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the … department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive Assistant, or Business Support, and is an excellent opportunity to develop your experience in a fast-paced … requests. Liaise with and delegate tasks to relevant internal teams as required, ensuring smooth coordination and timely issue resolution. Assist in maintaining and improving documentation for JML and access management processes. Monitor task queues, ensuring requests are actioned promptly and escalating issues where necessary. Support audits, compliance checks, and general administrative activities across the IT operations team. Utilise Microsoft More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

of and experience of Scrum. Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, People Services, or IT Service Management (e.g., ServiceNow) is essential. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability More ❯