1 to 25 of 28 Service Management Jobs in Buckinghamshire

## IT Service Management SpecialistApply: This position is a hybrid of office/remote working: United Kingdom - Milton Keynes: Full time: Posted Yesterday: End Date: October 20, 2026 (5 days left to apply): RQ116394**Entity:**Technology**Job Family Group:**IT&S Group**Job Description:****Please note that roles … sooner! ## You will work with You will be part of a global team focused on supporting the bp EV business in its IT Service Management (ITSM) responsibilities. You will be collaborating with stakeholders across technology, finance, operations and regional business to drive resolution to incidents and ensure ...

with an understanding of enterprise application landscapes, system integrations, technical dependencies and technology change. The successful candidates will work closely with technical teams, architects, service management and third-party service providers to understand the technology while translating that information into actionable plans for Project Managers and coordinate … develop and maintain the application transition roadmap. Identify business and technical impacts, transition risks, rollback requirements and contingency arrangements. Ensure transition plans consider service continuity, operational readiness and the need to minimise disruption to end users. Application & Database Transformation Analyse applications and their underlying databases to understand the scope ...

DIFFERENCE YOU MAKE****Santander UK** is looking for an **Incident** **Manager** based out of **Milton Keynes** or **Glasgow**To oversee the end-to-end management of Major Incidents and Problems across complex infrastructure environments, ensuring rapid service restoration and minimal business disruption. The role coordinates with technical teams … technical & business stakeholders and incident response activities, driving consistent timely resolution, effective communication and root cause analysis. It also supports continuous service improvement by identifying trends, preventing recurring incidents and strengthening operational resilience across production services.We’re **shaping the way we work** through innovation, cutting-edge technology, collaboration ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

travel to client sites (mainly Milton Keynes) when required. Currently 1 to 2 days a month. Hours: 37 hours per week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst … join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

Field Service Helpdesk Specialist Location: Remote - UK Employment: Full-time, Permanent Salary: Competitive We're looking for a Field Service Helpdesk Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service … quickly, engineers are deployed effectively and customers are kept informed throughout the process. THE ROLE Your responsibilities will include: * Receiving, logging and prioritising incoming service calls, emails and support tickets * Providing first-line technical support and troubleshooting * Diagnosing technical issues using knowledge resources and established processes * Scheduling and dispatching ...

employers making reasonable adjustments to help them carry out their work, rating an 82.9% The IT Back Office Manager is responsible for the operational management, support, optimisation and governance of Oracle Health Millennium (eCARE) and other clinical and corporate applications supported by the IT Back Office Team. The post … holder will ensure that supported systems remain available, resilient, secure and fit for purpose, supporting safe patient care and effective operational service delivery across the Trust and the wider Milton Keynes health economy. The post holder will lead and manage the IT Back Office Team and provide specialist operational ...

contribute to technical discussions around the development and growth of the Linux environment Work collaboratively with infrastructure, development and operational specialists Operate within formal service management and security frameworks Maintain accurate and robust technical and operational documentation What We're Looking For Strong hands-on Linux administration … highly available environments Experience building and maintaining Linux development environments Practical experience with containerisation of applications and services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding ...

Product Manager to join the team. This role is delivery-focused, translating product strategy into execution through clear user stories, effective backlog management, and consistent sprint delivery. You will play a key role in delivering the product roadmap, working closely with engineering, design, testing and customer-facing teams … prioritisation and iteration YOU ARE A MATCH IF... Education and Experience 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles. Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems. Experience working in matrix ...

team collaborate directly with external customers to ensure SAS solutions align with and adapt to their evolving business needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes … Cloud Services Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. Build Customer Success Plans based ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires … UKSV SC clearance eligibility, ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

seeking an IT Service Management Specialist to join a high-performing global team delivering the Technology Support service portfolio within bp EV. The role supports design, deployment and operation of ITSM capabilities and service offerings across cross-functional teams. You will drive incident resolution, craft service design artefacts and maintain a publishable service catalogue, aligned with bp's digital transformation journey toward value delivery and ongoing improvement. #J-18808-Ljbffr ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

excellent opportunity for a hands-on technology leader to own and develop the organisation’s Technology Operations capability. You’ll lead the Service Desk team, oversee endpoint management and the Joiners, Movers and Leavers process, and introduce intelligent automation that improves operational efficiency and the wider colleague experience. … have overall responsibility for the effective operation and continued development of the organisation’s internal technology services. You’ll lead and develop the Service Desk team, take ownership of Windows and macOS endpoints and ensure technology processes remain secure, reliable and compliant within a regulated environment. You’ll also ...

Manager (Systems & Applications), you will: Be the digital workplace technical expert for designated products: Modern Desktop/Productivity Applications including collaboration tools, Cyber and Service Management Ensuring IPCI possess optimal capability for designated products, to meet corporate goals, via undertaking routine industry horizon scanning to maintain enhancement backlogs … cyber aware’ culture across IPCI’s workforce and external partners, leveraging IT Support Analysts in region Establishing & maintaining IPCI’s digital workplace colleague service management framework, including deployment of appropriate tooling, procedures & controls Ensuring new product capability is optimally deployed & embedded, via effective partner execution, including articulating clear ...

Santander UK is seeking an Incident Manager (S3) to oversee end-to-end Major Incident and Problem Management across complex environments in Milton Keynes or Glasgow. You will coordinate recovery, drive mitigation actions, and ensure effective stakeholder communication throughout the incident lifecycle. The role requires ITIL Service Management, incident management, problem management, risk awareness, and strong leadership to deliver reliable services and continuous improvement. #J-18808-Ljbffr ...