23 of 23 Service Management Jobs in Buckinghamshire

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate ...

business and together we share the pride of building one of the largest world leaders in logistics and supply chain. In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance … assets and liabilities and to meet its contractual obligations to customers across the group.Job PurposeProvide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory ...

roleWe are seeking an experienced Technical/Solutions Architect to play a key role in the global deployment of a strategic Portfolio and Project Management (PPM) technology platform. The Architect will be responsible for defining and governing the end-to-end technical solution architecture, ensuring the platform ecosystem … Online, or comparable SaaS solutions, ensuring alignment between business processes, application architecture, infrastructure, security, and data domains to enable effective portfolio, programme, and project management capabilities globally.Design, govern, and optimise integrations between the PPM platform and the wider enterprise ecosystem, including ERP, HR, finance, reporting, collaboration, and identity management ...

team collaborate directly with external customers to ensure SAS solutions align with and adapt to their evolving business needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes … Cloud Services Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. Build Customer Success Plans based ...

Head of Service Desk Buckinghamshire | Hybrid working (3 days in the office) | Permanent C£90,000, annual bonus & benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We're partnering with a successful and growing technology services … organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You'll be responsible for driving service performance, developing ...

Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin … fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives. Location: Building 7, Caldecotte Lake Business Park, Milton Keynes, MK7 8JU Security Clearance: Active SC Clearance (Essential) Duration: ASAP - 31 October 2026 Working Hours: Monday ...

push boundaries to deliver extraordinary impact and make KKI a brilliant place to work. Job Purpose You will be accountable for the successful management and delivery of all Kyowa Kirin group IT services to Orchard. In addition, you will act as the Head of IT for Orchard Therapeutics, ensuring … Orchard’s business priorities, compliance obligations, and long‐term strategic objectives. Responsibilities Key Responsibilities: Work closely with Kyowa Kirin group teams to ensure effective service delivery, clear accountability, and appropriate transition of responsibilities across the IT operating model Act as the primary point of contact between Kyowa Kirin ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

more.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

rapid detection, escalation and remediation of security events.Driving our threat monitoring capability, identifying emerging risks that could impact our business, customers or reputation.Overseeing vulnerability management across on-premise and cloud environments, ensuring weaknesses are identified, prioritised and remediated effectively.Developing and continually improving security incident response processes, including cyber incident … response times.Producing meaningful operational metrics, KPIs and KRIs that provide insight into security performance and support informed decision-making.Building strong partnerships with suppliers and service providers to ensure the highest standards of security service delivery.What we’re looking forYou'll be an experienced cyber security leader with ...

Newsweek and more. About the job The Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … effectiveness. You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal and external ...

Company, Forbes, Newsweek and more.About the jobThe Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal ...

United Kingdom and overseas. The successful candidate will play an important role in supporting project delivery from inception through to completion, working closely with management, sales, logistics, and engineering teams to ensure projects are delivered on time, within budget, and to the highest standards. Key Responsibilities: Project Support: Assist … with the coordination and management of projects from initiation through to completion, including scheduling, documentation, and resource planning. Communication: Serve as an intermediary between senior management, the customer project management team, and internal departments to ensure effective communication and smooth project delivery. Documentation and Compliance: Prepare ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We're Looking ...

Salesforce as integration sources or targets.Knowledge of data lineage, data mapping, and transformation design.Experience working with CI/CD pipelines, automated testing, and release management for MuleSoft.Understanding of Service Management/ITIL principles and production support models.Experience mentoring developers and raising capability within delivery teams.Exposure to large ...

solutions that directly support business objectives. Leading a team of 10 and managing a substantial budget, the role oversees key areas including business relationship management, project and change delivery, application management, IT operations, vendor partnerships, and risk and compliance. A critical focus of the role is driving standardisation … with excellent understanding of business processes and organisational priorities. • Demonstrated experience in developing IT strategies and translating them into practical business plans. • Strong vendor management expertise, including consolidation initiatives and supplier performance optimisation. • Experience leading complex change and transformation programmes, with the ability to manage stakeholders and navigate conflict ...

work with other teams to ensure the smooth delivery of Projects and identify opportunities for improvement through automation techniques. This includes monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual ...

platform standards, automate controls, and continuously improve stability, cost, and time-to-value. The Platform Manager drives operational excellence, balancing innovation with appropriate risk management and compliance for production data and AI services.Key ResponsibilitiesOwn and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services … ensuring high availability, performance, security, and user satisfaction. Lead platform service management activities, including incident, problem, change, and request processes, while coordinating support and escalation procedures. Develop and maintain standardized MLOps frameworks, tooling, and best practices to support the end-to-end machine learning lifecycle. Collaborate with Data ...

checks on all equipment prior to delivery. Log, update, and manage all work activities within the company's CRM system, ensuring compliance with established Service Desk procedures. Manage and maintain the off-site workshop and storage facility, including: Receiving and dispatching customer equipment. Maintaining accurate inventory records. Ensuring … correctly. Prepare equipment for shipment and coordinate deliveries to clients. Maintain high standards of organisation and housekeeping within the workshop. Work collaboratively with the Service Desk and technical teams to ensure efficient delivery of services. Follow company processes, documentation standards, and health and safety procedures. Skills & Experience The ideal ...

hardware architecture, component compatibility. Knowledge of secure hardware handling practices, including data sanitization and destruction protocols. Demonstrated experience in hardware installation, configuration, and lifecycle management in enterprise or government environments. Previous work in secure or classified environments, adhering to strict data protection and confidentiality requirements. Hands-on experience with … legal standards. Proven track record of collaborating with cross-functional teams to deliver integrated hardware solutions. Experience managing hardware assets within ITIL or similar service management frameworks. Responsibilities: Responsible for building and supporting of hardware systems across the organization. Covers end-to-end hardware lifecycle management, including ...

deployment. You will mentor teams and drive continuous improvement across global groups. The role emphasizes leadership in cloud administration, container-based applications, and IT service management practices, with a focus on customer success and high-quality #J-18808-Ljbffr ...

full project lifecycle, ensuring timelines, resources, and logistics are effectively managed. You will act as the central point of coordination between project teams, management, and customers. Key responsibilities include: Maintaining and managing project schedules, documentation, and tracking tools Coordinating engineers, site activity, and communications Supporting logistics, including materials, transport … supplier coordination Producing management information (MI) reports such as stock usage and engineer utilisation Updating internal systems and ensuring data accuracy across platforms Assisting with risk assessments and project documentation (RAMS) Monitoring stock levels, carrying out cycle counts, and investigating discrepancies Identifying opportunities to improve processes and drive operational ...

descriptionConnect to your IndustryDeloitte’s Enabling Functions area contains the internal support operations of our Business that enables our Practitioners to deliver high quality service across our four business lines to our customers. Working in our Enabling Functions is fast paced and continuously evolving with Digital, AI adoption … Rules, Workflows and Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge ...