10 of 10 Service Management Jobs in Buckinghamshire

Head of Managed Services to lead and evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You … resilient, commercially sound, and delivering an outstanding customer experience.This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale.**Core responsibilities:*** Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

proactive Technical Project Manager to join our Digital Sensitivity Review team. This position is ideal for someone with a solid understanding of project management with strong technical awareness. You will bridge the gap between business stakeholders and engineering teams, ensuring projects are delivered on time, within budget … required quality. You will work closely with government department customers, data scientists and software developers together with the rest of the Project Management team. The ability to talk and engage with stakeholders at all levels, both technical and non-technical is important. Digital Sensitivity Review The Digital Sensitivity Review ...

Role: User Management Analyst Location: Milton Keynes - Onsite 4 days Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke … systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed ...

pride ourselves on: Precision and Quality: Every release is thoroughly planned and validated to minimize risk and maximize stability. Collaboration: We work closely with Service Deliver, Technical SMEs, and customer teams to align priorities and deliver value efficiently. Continuous Improvement: We constantly refine our processes to support faster, safer … ensure that adequate IS support is provided pre, during and post implementation. Participate in CAB meetings to discuss release scope and/or roadblocks. Service Delivery (45%) The successful candidate will be responsible for the delivery of the Release Service to specific customers, ensuring that releases are managed ...

services and project outcomes. Work in close partnership with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

with the client and teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance … metrics to drive efficiency and accountability. End-to-End Service Delivery Oversee the full lifecycle of customer solutions from sales order acceptance through to delivery, installation, service activation, and ongoing contract support. Ensure telecoms services such as hosted telephony, VoIP, SIP, connectivity, and associated solutions are delivered ...

role responsible for shaping and delivering enterprise-wide IT strategy across the UK and neighbouring European markets. The position leads IT teams, application lifecycle management and landscape transformation, driving standardisation, security and high-quality service delivery aligned to business priorities. Client Details This is a permanent position within … strategy, objectives and roadmap aligned to business goals Act as senior IT business partner, owning end-to-end demand to delivery lifecycle Lead application management, support and delivery using Agile and ITIL-aligned models Drive IT landscape simplification, standardisation and regional harmonisation Ensure high availability, performance and security ...

Service Desk Team Manager Permanent Milton Keynes: £45,800 - £52,000 Hybrid Working: 4 days in office each week Do you enjoy leading people, improving services, and making sure colleagues get the support they need to do their best work? At AQA, our Service Desk teams play … focused manager who enjoys balancing day-to-day delivery with developing others and improving how services work. In AQA this roles full title is Service Desk and Smart Bar Team Manager (far too long for an advert!) You will lead a team of Service Desk Analysts across multiple ...

full project lifecycle, ensuring timelines, resources, and logistics are effectively managed. You will act as the central point of coordination between project teams, management, and customers. Key responsibilities include: Maintaining and managing project schedules, documentation, and tracking tools Coordinating engineers, site activity, and communications Supporting logistics, including materials, transport … supplier coordination Producing management information (MI) reports such as stock usage and engineer utilisation Updating internal systems and ensuring data accuracy across platforms Assisting with risk assessments and project documentation (RAMS) Monitoring stock levels, carrying out cycle counts, and investigating discrepancies Identifying opportunities to improve processes and drive operational ...