3 Service Management Jobs in Milton Keynes

Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and … service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize and address critical problems impacting business operations. Establish and maintain problem management processes and procedures in alignment with ITIL best practices. Monitor and analyze incident trends and metrics to identify systemic issues and more »

this role. IR35 Status: Outside Start: ASAP We require a Change & Release Analyst for our Government Client to ensure their ICT Operations Change & Release Management processes and procedures are adhered too. You will also provide advice and guidance on the processes to their technical resolver teams and stakeholders. Essential … of a fast-moving, complex outsourcer environment. Demonstrable ability to plan, prioritise and co-ordinate own and team activities. Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management. Ability to estimate risk of potential business impact from minimal data or identify the need … working with complex multi system, multi-site environment. Ability to facilitate meetings and manage any conflicts to an acceptable resolution. Experience of working with Service Management tools e.g: ServiceNow Duties include: Facilitate the efficient and prompt triage of all RFCs, assessing the risk and priority confirming they are more »

lead a small dynamic team in developing, optimising, and securing technology solutions across all sites within the business. Ensuring high standards of performance, customer service, and security by overseeing infrastructure architecture, managing internal and external stakeholders, maintaining service levels, and driving continuous improvement, focusing on IT and Cybersecurity … the IT Infrastructure and security architecture across all sites, with a focus on end-user computing and Microsoft 365 technology stack. Driving IT customer service and continuous improvement initiatives while ensuring a ‘security-by-design’ approach to maintaining hardware, software, and network security measures. You will be leading the … what you will be doing: • Strategically developing, optimising, and supporting IT infrastructure and security architecture • Leading the internal infrastructure team, providing guidance, coaching, and management • Collaborating with stakeholders including project teams, service desk, operations teams, and external partners • Managing key external infrastructure 3rd parties and suppliers, ensuring performance more »