25 of 25 Service Management Jobs in Hampshire

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Level & Continual Improvement Manager Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support … United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer ...

requirements where these are necessary to meet UK Government or contractual security obligations. Key Responsibilities Billing & Financial Control Manage the monthly billing cycle for Service Charges and Project Delivery, ensuring invoices are accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed … variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms and source data. Maintain traceability from contractual charging rules and source records through calculations and reconciliations to individual ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Ops Manager Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful … subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

client, a specialist organisation within the defence and security sector, is seeking a DV-cleared Service Delivery Manager for a contract opportunity. The role will oversee end-to-end service delivery, manage customer relationships and ensure that operational, commercial and technical requirements are met to a high standard. … Responsibilities: Act as the main point of contact for service-related matters, building strong relationships with customers and resolving issues promptly. Take ownership of customer requests, incidents and get-well plans through to resolution, providing regular updates and supporting post-incident reviews. Ensure all incidents and service requests ...

Service Desk Analyst Rate: £250 per day, umbrella rate Location: Hampshire Working arrangement: 5 days per week onsite Contract length: 6 Months Clearance requirement: SC cleared or eligible for SC clearance Your new company You will be joining a Shared Service Desk team within a government body, providing … first-line IT support to users. You will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your ...

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. Escalate ...

operations across SCG, ensuring that systems and services remain secure, available and performant. Responsibilities: Overseeing and being accountable for all infrastructure systems including cloud service management, datacentre management, and email system management. Managing and maintaining backup and recovery operations. Overseeing infrastructure maintenance, system upgrades, and migrations. Ensuring … infrastructure endpoint protection and patch management are maintained. Monitoring and ensuring infrastructure performance meets business requirements. Leading the technical resolution of major service outages (MSOs) and ensuring appropriate escalation. Communicating with the business during major incidents. Overseeing change request authoring and approval processes. Chairing or participating in Change ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving … abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have skills: Knowledge ...

experienced IT Supplier Manager to join a Digital Information function supporting highly sensitive MOD, aerospace and defence programmes . This is a key supplier management role, responsible for supporting the development and execution of the IT supplier strategy and management framework. You will work closely with Digital Information … leadership, Procurement, Finance, Service Management and wider business stakeholders to ensure suppliers deliver against agreed commercial, operational and service expectations. The Opportunity As IT Supplier Manager, you will support the end-to-end IT supplier lifecycle , from supplier identification and evaluation through procurement, contract negotiation, performance management ...

client, a pioneering organisation within the aerospace sector, is seeking a Quality Assurance Engineer specialising in Service Desk and Processes to support the continual improvement of operational standards and service delivery. This permanent role will focus on quality assurance, process compliance and the enhancement of service desk … performance within a technology-driven aerospace environment. Key Responsibilities: Developing, implementing and maintaining quality assurance processes for service desk operations Reviewing service desk procedures to ensure consistency, compliance and effective customer support Monitoring service performance, identifying trends and recommending appropriate improvements Conducting quality reviews, audits and process ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

monitoring activities. Assisting with day-to-day infrastructure maintenance to ensure systems are operating efficiently and remain up-to date. Supporting backup and recovery management activities, including day to-day backup operations and restorations. Providing support for cloud service management, datacentre management, and email system management activities under supervision. Assisting with endpoint protection to ensure all end-user computing devices are covered by protection software. Supporting identity and access management activities in compliance with defined IAM policies. Assisting with software deployment and EUC patch management activities. Contributing to infrastructure documentation to ensure systems ...

obligations. The Transition Process Consultant is responsible for designing and establishing the transition processes, governance frameworks, and workflows required across infrastructure, platforms, networking, and service management. Key Responsibilities Process design and governance: Define, document and implement end-to-end service transition processes aligned with ITIL 4 and tailored … govern the replacement of incumbent suppliers by our client. Transition lifecycle management: Manage the transition from strategy and build through service validation and operational acceptance testing (OAT), followed by formal handover to our clients business-as-usual operations. Cross-tower integration workflows: Define process links and dependencies across ...

annum Job Type: Full-time, Permanent Hours: Monday to Friday, 9:00am - 5:00pm Join a thriving IT support business at the heart of service delivery. We are seeking a proactive and organised Helpdesk Coordinator to join our well-established IT field services organisation based in Hook. This role … crucial in supporting customers across the UK by coordinating engineers, managing service requests, and ensuring a first-class support experience. Day-to-day of the role: Coordinate approximately 13 field engineers and subcontractors to ensure optimal resource utilisation. Schedule field service visits in accordance with customer SLAs ...

Saab locations. Key Responsibilities Provide day-to-day operational support for on-premises VMware environments, including virtual machines, hosts, clusters, storage connectivity, and associated management platforms. Monitor and maintain server, storage, network, wireless, cloud, and infrastructure services to support availability, performance, resilience, and security. Assist with the administration … agreed scope of the role. Administer and support SharePoint sites, permissions, document libraries, and standard configuration requests. Investigate, troubleshoot, and resolve infrastructure incidents, service requests, and technical problems in line with agreed service levels and operational priorities. Maintain accurate infrastructure documentation, asset information, configuration records, operational procedures ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities ...

Disposal and Replacement. With staff that are active members of the IfSE and IET, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

This is an operational, technically focused role combining cyber security, network security and elements of systems administration. You'll work alongside infrastructure, applications and service delivery teams, helping maintain security controls, investigate incidents and support compliance across the business. The Role You'll take responsibility … maintaining and supporting security technologies across on-premises, cloud and SaaS environments. Supporting firewalls, VPNs, endpoint protection, email security, identity and access controls, vulnerability management and security monitoring platforms. Coordinating vulnerability assessments and working with system owners to track remediation through to completion or formal acceptance. Reviewing systems, applications ...

heart of investment activities. Working closely with operational stakeholders, you'll act as a subject matter expert for a market-leading investment management platform (eFront), supporting users, investigating issues, gathering requirements and driving system improvements. You'll operate at the intersection of technology and the business, helping to optimise … facing software, alongside a track record of investigating technical issues, analysing data, managing support tickets and delivering system improvements. Experience working within a structured service management environment such as Ivanti or similar ticketing platforms would be highly beneficial. You should have a solid technical foundation, including exposure ...

collaborative approach to leading, motivating and supporting multidisciplinary teams. It would be beneficial if you also bring: Experience in a Business Development, Account Management or Capture role within the Home Office, National Security sector or a similarly complex government environment. Knowledge of PPPT and HSG. Knowledge of Immigration … Borders. An understanding of IT service management, networks, artificial intelligence and cyber technologies. Experience of developing partnerships or consortium arrangements to pursue opportunities. Experience of developing use cases for digital-transformation concept demonstrators. An understanding of Home Office or National Security digital-transformation programmes. We recognise that strong ...

Benefits Farnborough, Hampshire (Commutable from: Guildford, Woking, Aldershot, Farnham, Camberley, Fleet, Bracknell) Are you a 3rd Line Support Analyst, Network Support Engineer or Senior Service Desk Engineer with strong networking experience, looking to take ownership of complex incidents and develop your skills across a varied connectivity environment? This … professional to strengthen their senior escalation capability. In this role, you will resolve complex network incidents, make remote configuration changes and identify improvements to service reliability. You will troubleshoot switching, firewalls and IPsec VPNs, investigate connectivity issues and work closely with customers, field engineers and third-party providers. This ...

customer. The emphasis is on architecture governance, design assurance, cross-domain coordination, and technical influence. Delivery suppliers remain accountable for producing their supporting Service Designs, High-Level Designs (HLDs), Low-Level Designs and implementation artefacts. Working Relationships Customer architecture leadership and other SDT disciplines, including security and applications. Security … assurance staff, risk owners, accreditors/assurance authorities and operational stakeholders. Solution-provider architects, service designers, engineers, programme teams, test teams and service management. Architecture boards, design reviews, technical working groups and SAFe delivery forums. Key Responsibilities Infrastructure and Platform Architecture Contribute to the development and maintenance ...