23 of 23 Service Management Jobs in Hampshire

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud … environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents ...

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring … transitioned services enter live operation in a stable, cost effective, and governance aligned manner. About the Role - Service Architect As a Service Architect , you will design detailed end to end service models for low, medium, and high complexity deliveries. You will assess current operating and governance models ...

Service Delivery Manager Position: Senior Service Manager(Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established … service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day-to-day operation of our business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments ...

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across … entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within ...

Role Overview We are looking for an experienced Technology Project Manager with strong expertise in IT Service Management (ITSM) and enterprise service management platforms such as ServiceNow . This role requires a senior individual who can confidently manage complex technology change, drive delivery across multiple workstreams … operate effectively within a large stakeholder environment. The successful candidate will lead the project management of ITSM-related initiatives, ensuring structured delivery, clear communication, and alignment across a wide and varied group of business and technical stakeholders. Key Responsibilities Lead end-to-end project delivery for ITSM/ServiceNow ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) £47,000 to £53,000 per annum In this role, you will ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

work week flexibility (Compressed hours) Lockheed Martin Rotary and Mission Systems (RMS) provides systems engineering, software development, training solutions and complex program management for global security, civil and commercial markets. Simply stated, our mission is to be the world’s leading global security and aerospace company. The role … seeking a proven Sustainment Architect to create logistics solutions for complex defence programmes. This is a dual role encompassing First Line Management and Sustainment architect technical aspects which will encompass all the normal management responsibilities including leading a Team of architects reporting to the Sustainment Logistics Manager. ...

Role Overview Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements. Key Responsibilities Day to Day: Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets Provide oversight of the management … onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible ...

NATS are currently seeking a Service Transition Manager to join their Service Delivery team on a contract basis. The role can be based in either Swanwick or Prestwick and will report to the Release & Transition Lead. Key Responsibilities: Provide a single point of accountability for managing the Transition … modified ATM Systems and Services into Service Delivery (SD) for Projects and non-project change activities. Act as an Intelligent Customer to ensure the Transition Solution delivered by Projects supports Service Delivery, ATC stakeholders (both civilian and military), and the wider business. Manage Transition Risks on behalf ...

Call Centre Operations Consultant - East Midlands (Hybrid) Permanent | Remote Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement, Teams Telephony, Live Chat, and Voice to create seamless customer … drive intelligent, real-time engagement across all channels. What You'll Do Lead end-to-end functional design and delivery of D365 CE Customer Service, including Customer Service Workspace and Omnichannel. Configure and deploy Live Chat, Voice, Email, and ACS (Azure Communication Services) to enhance customer interactions. Integrate ...

Service Delivery Manager Position: Senior Service Manager(Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established … service management team helping to lead the delivery of high-quality IT support services and drive click apply for full job details ...

based platforms. As a key member of the Support Services team, you will deliver high-quality technical support to internal users, ensuring incidents and service requests are resolved efficiently and professionally. You will also take part in an on-call rota to provide remote support outside standard working hours … line with business requirements. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering excellent customer service, we’d love to hear from you. What You’ll Be Doing as an IT Support Technician Providing first-line technical support via phone, email, remote ...

Network Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Network Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of the core physical and virtual networking components which form the backbone of the NSoIT(D) Platform. The detailed … part of the NSoIT(D) Platform. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have: Demonstrable ...

want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Were seeking a Senior Service Delivery Analyst to join our Student Service Delivery team on a 6-month fixed-term contract. This is a hands-on, people-focused … confident explaining technical concepts clearly, and takes pride in helping others develop their digital capability. Experience with Microsoft technologies, networking fundamentals, and incident management is essential; ITIL or Microsoft certifications are desirable but not required. What youll be doing; Delivering high-quality 1st and 2nd line IT support (with ...

/CD pipelines, and contributing to automated testing strategies. The role also involves integrating Salesforce with finance-related platforms, including invoicing and expense management systems, while helping to develop reusable assets and service capabilities for broader organisational use. Key Responsibilities Develop and enhance Salesforce solutions using both configuration … reliability. Collaborate with cross-functional teams in an Agile environment to deliver incremental value. Support the creation of modular, reusable components and scalable service offerings. Participate in technical discussions, code reviews, and knowledge sharing across distributed teams. Essential Skills & Experience Demonstrated experience working as a Salesforce Developer ...

Engineering Lead Manager Role Overview The Engineering Lead Manager is responsible for leading engineering capability, driving service excellence, and ensuring delivery aligns with organisational strategy. The role provides leadership across multidisciplinary teams and oversees continuous improvement, governance, and operational performance. Role Specifics Base location - Portsmouth with travel to Northwood … required. Contract - 6 - 12 months with the potential for extension. Key Responsibilities Organisational Capability & Service Development Drive performance improvement through metrics, process optimisation, and capability assessment. Identify and prioritise opportunities to strengthen organisational capability. Lead continuous improvement initiatives aligned with strategic goals. Ensure engineering and service outputs meet ...

discussed Your new company You'll be joining a forward-thinking client based in Hampshire, supporting critical ICT operations that underpin emergency response, Service-wide communication systems, and essential infrastructure. The organisation values professionalism, collaboration, continuous improvement, and delivering high-quality service to internal and external stakeholders. Your … attend operational incidents when ICT support is required. What you'll need to succeed Delivering, installing, decommissioning, and maintaining ICT equipment throughout the Service, ensuring adherence to relevant Service Level agreements (SLA's) Maintenance Support and Installation of Command and Mobilising systems To achieve and maintain technical expertise ...

Infrastructure Automation Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Infrastructure Automation Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of infrastructure automation components which form part of the NSoIT(D) Platform. These automation components will primary … reviewing other team members' code modules. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have ...

Infrastructure Virtualisation Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Infrastructure Virtualisation Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of the core virtual estate which form the backbone of the NSoIT(D) Platform. The detailed responsibilities … part of the NSoIT(D) Platform. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have: Demonstrable ...

that gives you real responsibility from day one. All whilst studying for a fully funded degree. Role Your role could involve: Service Management: Help maintain and improve our technology infrastructure, ensuring systems run smoothly and securely. This may involve resolving problems and automating workflows Automation Projects: Get involved … initiatives that use tools like Blueprism to automate repetitive tasks, freeing up time for more valuable work Cybersecurity & Risk Management: Support projects that protect our data and systems, learning best practices in security and compliance Data Analytics: Use platforms such as Power BI to analyse data, generate reports ...

related incidents and outages, working closely with the relevant cross functional teams to minimise disruption and downtime, and restore services efficiently. Ensure the incident management processes are aligned with Kuehne+Nagelbest practice and meet agreed service levels. Act as a point of escalation for critical issues, 24/… feedback on product usability, stability, and performance, suggesting enhancements etc. as required. What we would like you to bring Proven experience in product support management, within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems and infrastructure. Excellent management skills with ...