25 of 25 Service Management Jobs in Hampshire

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring … support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme ...

Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination … improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting ...

Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination … improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting ...

wellbeing and family. Working Pattern: 12 month Fixed Term Contract OR Secondment | Flexible First options available The role This role forms part of the Service Strategy & Performance team who define, design and develop a tooling-aligned Service Management framework; with a focus on enhancing … service value chain (‘the digital experience’) in line with ITIL and SIAM industry best-practice. The Process Improvement Manager plays a key role in delivering enhancements to this framework by bringing together stakeholders from across the Service Management enterprise to focus on strategically aligned improvement-based initiatives. ...

client is seeking an experienced Delivery Manager to oversee the successful delivery of the Service Workstream within the Blended Experience Programme in the technology sector. This contract role focuses on ensuring all technology can be efficiently and effectively supported in Business As Usual (BAU). The Delivery Manager … required to create and manage service build activities, ensuring prioritisation, timely delivery, and preparedness for testing phases. Coordination and facilitation of the service testing phase will also be a key element of this role, involving collaboration with multiple support teams as defined in the Service Designs. ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This … role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This … role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests ...

currently have an exciting opportunity for a Service Delivery Manager to join our existing experienced team. We are powered by brilliant people. Due to the growth of our organisation, we require a Service Delivery Manager, who is customer focused, metric driven and experienced in delivering IT infrastructure managed … value, cost effectively while maximizing use of a standard product set and compliant with ITIL processes. This is a hybrid role working alongside our service community within SiXworks, you will orchestrate the multiple service management capabilities in an integrated operation, whilst nurturing the stakeholder relationships required ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

Adword Job Title: Service Transition Lead Location: Walton Park Portsmouth - 2 days a week Duration: 06 months contract Experience and knowledge 3 to 5 years experience in a similar IT Service Transition Change role managing change for business critical services Indepth experience in IT with a broad experience … Change Management underlying technologies and direct support of business services Experience of Service Design aspect including NFRs Support Models and OAT requirements Experience of document reviews including applying a Service focussed review of Technical Documents Experience of working in an outsourced environment particularly SIAM and also with ...

Support Team by coordinating desktop-related activities and managing device lifecycle processes. This role is essential to ensuring smooth communication, accurate scheduling, and efficient service delivery. What you'll do Coordinate desktop support activities by managing incidents and service requests. Liaise with requestors and support teams to ensure … timely and accurate processing. Monitor the service management queue and team mailbox to maintain up-to-date communication. Reset/Image devices and prepare them for deployment using standard build procedures. Manage device dispatch and returns, including courier arrangements and quality checks. Coordinate warranty repairs with vendors (Dell ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment click ...

Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation … Service Management Team. Examples of tasks: Responding to escalations from 1st Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining ...

Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team … building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Sterias public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. ...

regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background … service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage … Providing 3rd Line support for a high-profile user base Working hands-on with key infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams ...

Pattern: Permanent Full time 37 hours per week Role Purpose The Application Support Engineer delivers operational and administrative support for Neos Networks' monitoring and service management platforms, primarily Splunk and ServiceNow. Key responsibilities include maintaining dashboards that visualise network health, managing data ingestion from infrastructure devices (e.g. switches …/CentOS/Ubuntu) Networking fundamentals (TCP/IP, DNS, DHCP, SSH, SNMP, Syslog) Infrastructure services: NTP, SMTP, SNMP, Reverse/Forward Proxy Network management tools: SNMP, Syslog, TCP-Connect, Webhook Data Analysis and troubleshooting across distributed systems Other Beneficial skills Windows Administration (AD), Windows Server, Windows 11 VMWare ...

Pattern: Permanent Full time 37 hours per week Role Purpose The Application Support Engineer delivers operational and administrative support for Neos Networks’ monitoring and service management platforms, primarily Splunk and ServiceNow. Key responsibilities include maintaining dashboards that visualise network health, managing data ingestion from infrastructure devices (e.g. switches …/CentOS/Ubuntu) Networking fundamentals (TCP/IP, DNS, DHCP, SSH, SNMP, Syslog) Infrastructure services: NTP, SMTP, SNMP, Reverse/Forward Proxy Network management tools: SNMP, Syslog, TCP-Connect, Webhook Data Analysis and troubleshooting across distributed systems Other Beneficial skills Windows Administration (AD), Windows Server, Windows 11 VMWare ...

support across Windows-based infrastructure, providing expertise to a high-profile user community. You will work closely with customers and stakeholders through our IT Service Management (ITSM) toolset while taking ownership of incident triage, event monitoring, and escalations. You will be part of a team that values innovation … required Essential Experience & Skills Windows Server administration (all recent versions) Active Directory (users, groups, policies, DNS, DHCP) vCentre/VMware virtualisation technologies Event Management Tooling (SolarWinds, SCOM) Trellix (McAfee) or similar endpoint security platforms MECM/SCCM (deployment, patching, compliance) ITSM Tooling (ServiceNow, Remedy, or equivalent) SQL (basic administration ...

Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team … building a new team of Service Desk Analysts to initially provide 1st Level support to one of So click apply for full job details ...

governance, technology, and strategy. You will define and implement standards that enable the repeatable delivery of assured products and services across software, infrastructure, and service management components. This is an initial 6-month contract based onsite in Basingstoke due to the nature of the work with … processes and tooling effectively. Mandatory Skills & Experience Proven experience in defining and implementing engineering processes and governance. Strong background in technology strategy and lifecycle management across software, infrastructure, and service management. Expertise in engineering tooling architecture and automation. Ability to lead cross-functional teams and manage communities ...

governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts ...

governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts ...

strategic direction. You'll define end-to-end engineering standards and guidance, ensuring consistent delivery of assured, governed solutions across software, infrastructure, and service management. The role involves enabling engineering governance, developing automation and tooling strategies, and supporting delivery teams to embed best practices. You'll manage an active ...