25 of 25 Service Management Jobs in Hampshire

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring … transitioned services enter live operation in a stable, cost effective, and governance aligned manner. About the Role - Service Architect As a Service Architect, you will design detailed end to end service models for low, medium, and high complexity deliveries. You will assess current operating and governance models ...

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring … transitioned services enter live operation in a stable, cost effective, and governance aligned manner. About the Role - Service Architect As a Service Architect , you will design detailed end to end service models for low, medium, and high complexity deliveries. You will assess current operating and governance models ...

Service Delivery Manager Position: Senior Service Manager(Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established … service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day-to-day operation of our business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments ...

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across … entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within ...

recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow. Role Purpose As our IT Service Support Lead, you'll play a pivotal, hands-on role in delivering exceptional IT Service Desk and Service Management operations. … ITSM tooling, drive service excellence, lead operational turnaround, and act as Major Incident Manager - ensuring swift service restoration, effective communication, and a brilliant colleague experience. What you'll be doing Lead day-to-day IT Service Desk operations, setting clear performance standards and driving significant improvements ...

Role Overview We are looking for an experienced Technology Project Manager with strong expertise in IT Service Management (ITSM) and enterprise service management platforms such as ServiceNow . This role requires a senior individual who can confidently manage complex technology change, drive delivery across multiple workstreams … operate effectively within a large stakeholder environment. The successful candidate will lead the project management of ITSM-related initiatives, ensuring structured delivery, clear communication, and alignment across a wide and varied group of business and technical stakeholders. Key Responsibilities Lead end-to-end project delivery for ITSM/ServiceNow ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) £47,000 to £53,000 per annum In this role, you will ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Cloud Resource Manager (Capacity Manager) to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability, availability, and cost control. The Cloud Resource Manager (Capacity Manager) will lead service assurance … within a high security operational setting. About the Role - Cloud Resource Manager (Capacity Manager) As a Cloud Resource Manager (Capacity Manager), you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes ...

Cloud Resource Manager (Capacity Manager) to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability, availability, and cost control. The Cloud Resource Manager (Capacity Manager) will lead service assurance … within a high security operational setting. About the Role - Cloud Resource Manager (Capacity Manager) As a Cloud Resource Manager (Capacity Manager) , you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

work week flexibility (Compressed hours) Lockheed Martin Rotary and Mission Systems (RMS) provides systems engineering, software development, training solutions and complex program management for global security, civil and commercial markets. Simply stated, our mission is to be the world’s leading global security and aerospace company. The role … seeking a proven Sustainment Architect to create logistics solutions for complex defence programmes. This is a dual role encompassing First Line Management and Sustainment architect technical aspects which will encompass all the normal management responsibilities including leading a Team of architects reporting to the Sustainment Logistics Manager. ...

Role Overview Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements. Key Responsibilities Day to Day: Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets Provide oversight of the management … onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible ...

NATS are currently seeking a Service Transition Manager to join their Service Delivery team on a contract basis. The role can be based in either Swanwick or Prestwick and will report to the Release & Transition Lead. Key Responsibilities: Provide a single point of accountability for managing the Transition … modified ATM Systems and Services into Service Delivery (SD) for Projects and non-project change activities. Act as an Intelligent Customer to ensure the Transition Solution delivered by Projects supports Service Delivery, ATC stakeholders (both civilian and military), and the wider business. Manage Transition Risks on behalf ...

Service Delivery Manager Position: Senior Service Manager(Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established … service management team helping to lead the delivery of high-quality IT support services and drive click apply for full job details ...

based platforms. As a key member of the Support Services team, you will deliver high-quality technical support to internal users, ensuring incidents and service requests are resolved efficiently and professionally. You will also take part in an on-call rota to provide remote support outside standard working hours … line with business requirements. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering excellent customer service, we’d love to hear from you. What You’ll Be Doing as an IT Support Technician Providing first-line technical support via phone, email, remote ...

Network Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Network Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of the core physical and virtual networking components which form the backbone of the NSoIT(D) Platform. The detailed … part of the NSoIT(D) Platform. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have: Demonstrable ...

Engineering Lead Manager Role Overview The Engineering Lead Manager is responsible for leading engineering capability, driving service excellence, and ensuring delivery aligns with organisational strategy. The role provides leadership across multidisciplinary teams and oversees continuous improvement, governance, and operational performance. Role Specifics Base location - Portsmouth with travel to Northwood … required. Contract - 6 - 12 months with the potential for extension. Key Responsibilities Organisational Capability & Service Development Drive performance improvement through metrics, process optimisation, and capability assessment. Identify and prioritise opportunities to strengthen organisational capability. Lead continuous improvement initiatives aligned with strategic goals. Ensure engineering and service outputs meet ...

discussed Your new company You'll be joining a forward-thinking client based in Hampshire, supporting critical ICT operations that underpin emergency response, Service-wide communication systems, and essential infrastructure. The organisation values professionalism, collaboration, continuous improvement, and delivering high-quality service to internal and external stakeholders. Your … attend operational incidents when ICT support is required. What you'll need to succeed Delivering, installing, decommissioning, and maintaining ICT equipment throughout the Service, ensuring adherence to relevant Service Level agreements (SLA's) Maintenance Support and Installation of Command and Mobilising systems To achieve and maintain technical expertise ...

Infrastructure Automation Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Infrastructure Automation Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of infrastructure automation components which form part of the NSoIT(D) Platform. These automation components will primary … reviewing other team members' code modules. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have ...

Infrastructure Virtualisation Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Infrastructure Virtualisation Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of the core virtual estate which form the backbone of the NSoIT(D) Platform. The detailed responsibilities … part of the NSoIT(D) Platform. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have: Demonstrable ...

Service Delivery Associate – Release & Deployment Manager Security Clearance - essential. Location : Wiltshire (5 days p/week on-site) About the Role Our client is seeking an experienced Release & Deployment Manager. You will oversee and coordinate releases across multiple applications, ensuring effective governance and smooth transition through development, testing … work orders and daily engagement with the Customer Authority. Support improvements to Change & Release processes. Represent Fujitsu professionally on site. Skills & Experience Strong IT Service Management background. Solid understanding of Change & Release Management best practice. Experience coordinating multi-application release schedules. Strong planning, reporting and risk management ...

related incidents and outages, working closely with the relevant cross functional teams to minimise disruption and downtime, and restore services efficiently. Ensure the incident management processes are aligned with Kuehne+Nagelbest practice and meet agreed service levels. Act as a point of escalation for critical issues, 24/… feedback on product usability, stability, and performance, suggesting enhancements etc. as required. What we would like you to bring Proven experience in product support management, within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems and infrastructure. Excellent management skills with ...