19 of 19 Service Management Jobs in Hampshire

lower level systems & services levels Overseeing development of lower level designs corresponding to owned areas of the system Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security, HF and Safety artefacts Capacity and Throughput analysis Delivering milestone technical reviews and the … including being able to ingest large volumes of requirements and information developing clear understanding of customer hot-buttons and needs Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management In-depth experience of conducting detailed systems engineering trade solutions to assess options & feasibility, and define optimal … Strong knowledge of requirements and user scenario development in both text based and model based approaches Understanding designing/delivering systems in a Virtualised Environment Experience of working with Service Oriented Architectures Desired Skills: ITIL including Service Management Roles & Processes Knowledge of Air Traffic Management or other safety related systems Demonstrable commitment to sharing ideas, technologies More ❯

core technology platforms and IT services across a complex, global environment. They will lead a multidisciplinary team of approximately 130 professionals, overseeing a wide portfolio that spans infrastructure platforms, service management, and operational governance. In addition, they will drive transformation initiatives, strengthen service reliability, improve operational efficiency, and ensure technology capabilities align with the needs of business … the IT strategy, ensuring Infrastructure and IT services enable business growth, innovation, and resilience. Transformation: Champion transformational change across IT, driving automation, standardisation, and adoption of cloud and modern service models. Operations: Ensure high availability, performance, and reliability of IT services across all locations. Infrastructure management: Drive architectural consistency, modernisation, and cost-efficiency across the technology platforms, including … Servers, Networks, Telephony, Cloud, Observability, M365, IAM, End User Services Continuous Improvement: Enhance the quality, efficiency, and effectiveness the function, consistently promoting innovation and automation. Identify future global service management requirements and priorities, fostering a culture of accountability, continuous improvement, and innovation. 3rd Party Advisors: Partner with strategic vendors as BT, Accenture, and other global technology suppliers to More ❯

mark in a professional community that truly values people, innovation, and achievement. Location: University of Portsmouth, On site About the Role We are seeking a proactive and experienced Deputy Service Delivery Manager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across the University … ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions. Reporting to the Service Delivery Manager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and continuous improvement. Key Responsibilities … Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service Delivery Manager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service quality. Monitor service performance More ❯

mark in a professional community that truly values people, innovation, and achievement. Location: University of Portsmouth, On site About the Role We are seeking a proactive and experienced Deputy Service Delivery Manager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across the University … ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions. Reporting to the Service Delivery Manager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and continuous improvement. Key Responsibilities … Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service Delivery Manager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service quality. Monitor service performance More ❯

teams. Job description Job responsibilities Designing complex new and modified ICT systems that address ICT security, performance and availability requirements; Leading on software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation … Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data; Providing technical expertise and professional support to the Service Delivery team. … overlooked nor duplicated. Build and sustain effective communications with other roles involved in the shared services as required. Maintain and continuously improve specialist knowledge in an aspect of Health Service which significantly contributes to the Trusts stated objectives and aims. Establish and maintain strategic links with a range of external partners/stakeholders or manage the links made through More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services for … projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and ensure smooth … transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. Ability to create clear More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services for … projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and ensure smooth … transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. Ability to create clear More ❯

Senior Service Desk Analyst - 12 Month FTC Windows, ITIL, Agile, Active Directory Full-Time in the Southampton Office for the first 1/2 months, then Hybrid. £37,000 - £42,000 We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. This role is ideal for … a highly organised person with strong technical skills in enterprise IT environments. You'll be responsible for coordinating support activities, resolving escalated issues, driving continuous improvement, and ensuring service standards are consistently met or exceeded. Key Responsibilities: Act as the first point of contact and escalation for both ICT staff and end-users. Ensure incidents and service requests … are logged, tracked, and resolved in a timely and professional manner. Produce regular reports on key incidents and trends, with analysis and recommendations. Support the implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue More ❯

including hardware, software, networks, cloud, IT services and cyber security. Understanding of the controlling processes for, and experience of a significant portion of, the systems engineering lifecycle (e.g. requirements management, configuration management) Understanding of different lifecycles/methodologies (incremental, SAFe agile, DevOps) Strong architecture skills, alongside process and leadership skills Experience in leading large multi-discipline technical teams … 70+ people on programmes above £100M Experience in Enterprise IT and Service Management programmes Understanding of Zero Trust, Secure By Design, Data Centricity, AI and ML Process Skills/Experience: Experience of the key engineering lifecycle reviews e.g. System Requirements Review (SRR), Critical Design Review (CDR) Experience in performing design trade off working with other architects and engineers … to deliver an integrated and coherent solution Understanding of service operations and security operational management planning Experience working in both delivery and proposal environments and leading key elements of a bid response Ability to generate Basis of Estimates and schedules for security aspects of delivery Experience of designing a secure software development lifecycle (SDLC) for a customer that More ❯

including hardware, software, networks, cloud, IT services and cyber security. Understanding of the controlling processes for, and experience of a significant portion of, the systems engineering lifecycle (e.g. requirements management, configuration management) Understanding of different lifecycles/methodologies (incremental, SAFe agile, DevOps) Strong architecture skills, alongside process and leadership skills Experience in leading large multi-discipline technical teams … 70+ people on programmes above £100M Experience in Enterprise IT and Service Management programmes Understanding of Zero Trust, Secure By Design, Data Centricity, AI and ML Process Skills/Experience: Experience of the key engineering lifecycle reviews e.g. System Requirements Review (SRR), Critical Design Review (CDR) Experience in performing design trade off working with other architects and engineers … to deliver an integrated and coherent solution Understanding of service operations and security operational management planning Experience working in both delivery and proposal environments and leading key elements of a bid response Ability to generate Basis of Estimates and schedules for security aspects of delivery Experience of designing a secure software development lifecycle (SDLC) for a customer that More ❯

PM will manage and support a range of retail technology and digital projects across multiple brands and platforms. This involves project coordination, sensor based interactive technology implementation, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire or Oxford Street, London UK Hours of … various CMS platforms. Perform content checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site visits for troubleshooting and maintenance. … Manage hardware/software upkeep and lifecycle. Create and oversee Statements of Work (SOW) and maintenance agreements. Key Skills and Experience Strong project management and organizational skills from a retail design/retail technology background Experience with interactive technologies, CMS platforms and digital content workflows. Technical aptitude in fault diagnosis and service coordination. Excellent communication and stakeholder management More ❯

PM will manage and support a range of retail technology and digital projects across multiple brands and platforms. This involves project coordination, sensor based interactive technology implementation, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire or Oxford Street, London UK Hours of … various CMS platforms. Perform content checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site visits for troubleshooting and maintenance. … Manage hardware/software upkeep and lifecycle. Create and oversee Statements of Work (SOW) and maintenance agreements. Key Skills and Experience Strong project management and organizational skills from a retail design/retail technology background Experience with interactive technologies, CMS platforms and digital content workflows. Technical aptitude in fault diagnosis and service coordination. Excellent communication and stakeholder management More ❯

of a dynamic team supporting secure cloud infrastructure environments, with a strong focus on VMware technologies and lifecycle management. This is a hands-on role involving incident response, change management, and readiness assessments for new releases. Youll work closely with Engineering and Service Management teams, contributing to documentation, automation, and continuous service improvement. Whats on Offer … compensated) Excellent career progression and skill up opportunities What were looking for Strong experience with VMware technologies: vCenter, ESXi, NSX, VCF etc Experience with Windows Server environments Event Management tooling (SCOM, Aria Operations or similar) Automation & scripting (PowerShell) Critical thinking and problem-solving skills Ability to take on technical leadership responsibilities Desire to skill up and learn new technologies More ❯

UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments. You'll be at the … risk and impact assessments are completed, approvals secured, and changes communicated effectively Maintaining an accurate change schedule and updating the CMDB to reflect the live environment Identifying and delivering service improvements across incident and change processes Supporting wider IT operations and cross-functional training to strengthen incident/change readiness What you'll bring Strong experience managing major incidents More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯

Managers. What you will bring: Working knowledge of Windows Server administration. Experience managing and administering Active Directory. Proven experience providing IT support in an enterprise environment. Familiarity with IT Service Management systems (e.g., ServiceNow). Hands-on experience with virtualization technologies. If you are interested in this role but not sure if your skills and experience are exactly More ❯

location. Key Responsibilities Lead day-to-day IT operations, support, and infrastructure delivery Drive the ERP roadmap - including selection, implementation, and optimisation Manage multi-site networks, systems, and IT service performance Oversee cybersecurity, compliance, and disaster recovery planning Mentor a small IT team and manage third-party vendors Requirements Proven experience in IT Management, ideally in a fast … scaling environment Strong hands-on expertise across Infrastructure, Networking (WAN/LAN) and ERP projects Excellent knowledge of IT service management and IT security/Cyber Security best practice Effective team leader and confident cross-functional communicator Microsoft tech stack; Dynamics 365, SharePoint, Azure is desirable Please apply direct to this advert or email your CV to (url More ❯

UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability click apply for full job details More ❯

Friday, 37.5 hours a week. Benefits: -Weekly pay-Free on site parking-Monday to Friday-Working for a well established business in an exciting industry Duties: -Deliver exceptional customer service at all times and seek managerial support when necessary.-Prioritise support requirements-Answer technical help-line calls to provide customers with advice on products-Identify customer needs, solving fault … queries-Product selection guidance-Installation and programming advice-Respond efficiently to email enquiries and call-back requests-Record information about calls to improve service management Requirements: - Previous experience providing technical telephone support- Previous experience in mechanical/engineering environment advantageous - Great communication skills- Proven experience working within a technical positionIf you are interested, please call our branch on More ❯