25 of 25 Service Management Jobs in Hampshire

Service Desk Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: Perm or contract until 30/04/2028 We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This … role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents ...

Senior Technology Service Manager Full time | £46,628.00 to £54,399.00 (dependent on experience)Hybrid working | Southampton Clear the path. Seek the story. Do what matters. Who we are We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over … people who can embrace how we work in this way and are keen to keep developing. About the role As a Senior Technology Service Manager, you will play a pivotal role in ensuring the operational excellence of our Distributing services. You will lead and oversee Service Management ...

Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established … service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments ...

Role: IT SUPPORT ENGINEER (ENGINEERING) Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM Overview The goal of the Navy Digital Hosting (Deployed) NDH(D) service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling ...

Role: ENGINEERING SUPPORT ENGINEER Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM Overview The goal of the Navy Digital Hosting (Deployed) [NDH(D)] service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). … will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus ...

Service Capacity Manager Location : Basingstoke (At least 4 days onsite per week) Rate: £600 per day via umbrella Length: 6 months ***CANDIDATES MUST HOLD ACTIVE DV CLEARANCE TO BE CONSIDERED TO THE ROLE*** Are you a positive individual with a creative attitude that can deliver results for the customer … take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact ...

available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes … implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build ...

available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes … implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid – 3 days office, 2 days home) £47,000 to £53,000 per annum In this role, you will ...

Amour Recruitment is seeking experienced Service Delivery Manager who believes great service starts with great people? We’re looking for someone who can lead with empathy, bring structure to complexity, and continuously improve how managed IT services are delivered — for both customers and engineers for our fantastic client … based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational excellence with a genuinely human approach. Duties ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

doing Own day-to-day operations across a large portfolio of live digital services Lead ITIL-aligned processes including incident, problem, change, release, and service management Drive proactive service assurance, monitoring, and continuous improvement Ensure rapid resolution of issues impacting availability, security, or performance Support the smooth … transition of services from delivery into live operations Manage third-party suppliers and ensure SLAs are consistently met Produce service reporting, performance insights, and risk assessments for senior stakeholders Maintain governance aligned to public sector/defence standards and cyber security requirements What we're looking for Strong background ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

experienced MSP professional ready to take true ownership of technical operations and make a measurable impact? A well-established, tight-knit Managed Service Provider based in Tadley is looking for a IT Operations Manager to lead and continuously improve the day-to-day IT service delivery … business. You'll manage two existing Senior Engineers and act as the crucial link between service delivery, engineering, and the leadership team. The Role: As IT Operations Manager, you'll be responsible for: Leading, mentoring, and developing the technical team - managing workloads, running 1-2-1s, and driving ...

Engineering Manager (Service, Operations) - Defence Industry Farnborough (Onsite) High Level UK Security Clearances Required £85k + great corporate benefits Enjoy being the person who brings control, clarity and direction to engineering in a complex, high-pressure environment? This is a critical leadership role at the centre of engineering delivery … change, while driving down technical debt and ensuring incidents are handled quickly and effectively. Working closely with the Product Owner, Technical Authority and service teams, you will act as the focal point for engineering coordination, aligning priorities, resources and delivery. The role Managing engineering resources across patching, updates ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and they’re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where … oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities ...

Engineering Lead Manager Role Overview The Engineering Lead Manager is responsible for leading engineering capability, driving service excellence, and ensuring delivery aligns with organisational strategy. The role provides leadership across multidisciplinary teams and oversees continuous improvement, governance, and operational performance. Role Specifics Base location - Portsmouth with travel to Northwood … required. Contract - 6 - 12 months with the potential for extension. Key Responsibilities Organisational Capability & Service Development Drive performance improvement through metrics, process optimisation, and capability assessment. Identify and prioritise opportunities to strengthen organisational capability. Lead continuous improvement initiatives aligned with strategic goals. Ensure engineering and service outputs meet ...

range of retail technology and digital projects across multiple brands and platforms. This involves project coordination, sensor based interactive technology implementation, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire or Oxford Street … checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site ...

Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation … Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks Maintaining and supporting the PKI solution. Attending PKI activities (Requires travel to other sites several days a month) Maintaining and supporting the backup and storage solution providing timely updates to the Operations Lead. Carrying ...

Unified Access Gateway (UAG) App Volumes Dynamic Environment Manager (DEM) Secure by Design principles and security framework compliance DR planning, testing and documentation SLA management and incident resolution Lifecycle and obsolescence management LLD production and maintenance Release notes and operational runbook authorship Change control processes Requirements gathering … cycle Mentoring and developing capability within the team (particularly junior engineers) Driving engineering best practice and continuous improvement Engaging with key stakeholders across Architecture, Service Management and Senior Leadership Managing and coordinating third-party suppliers Balancing BAU and project delivery, setting direction across workstreams Contributing to engineering strategy ...

features. Familiarity with DevOps tools such as Azure DevOps. Salesforce certifications (e.g., Salesforce Developer, Technical Architect). Knowledge of ITIL framework and service management best practices. xkybehq If you're an experienced Salesforce professional with the necessary clearance and skills, we'd love to hear from you. Apply ...

basis About the role Were looking for a Support Desk Analyst to join our growing support team, playing a key role in delivering excellent service to our customers. Youll be the first point of contact for incoming queries, supporting customers by phone, email, and ticketing system, and helping … role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness ...

available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation xehkeey and optimisation of ITSM tooling Read ...

OUTSIDE IR35 SECURITY CLEARANCE REQUIRED Summary As the Jira Engineer, you will need to deliver the following outcome(s): Implement Service Architecture design plans, build out the JSM environment. Test, and iterate based on user needs Top 3 Skills: Adaptable Problem-Solver. Since you will be handling everything from … across the team ensuring Jira solutions are integrated seamlessly into the wider programme. User-Centred. By prioritising the developer experience, you will build intuitive service wrappers and support tools that truly empower teams rather than adding friction. Key Skills: Atlassian administration - Deep, hands-on experience configuring and managing Jira ...