1 to 25 of 70 Service Management Jobs in Hampshire

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

Introduction to Eficode We're building the future of software development - driving innovation across Cloud, DevOps, Agile, Service Management, and AI-powered transformation. Our mission is to help organizations evolve into truly software-driven enterprises, empowering them to deliver faster, smarter, and more sustainably. We believe in changing … Americas. We're an Atlassian Platinum Partner, a two-time GitHub Partner of the Year in EMEA and an Azure Managed Service Provider. Now, we're looking for an ITSM Solution Consultant to join our UK team and help customers transform their IT & Enterprise Service Management capabilities ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL … Defence/public‐sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS ...

Role: Senior Service Manager Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: Starting from £50,060p.a (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your … with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role: The Senior Service Manager is responsible for overseeing the delivery and continuous improvement of IT services across the organisation. The Senior Service Manager acts as a key liaison between ...

Field Operations Manager to support Engineers in maintaining Jenoptik technologies. Activities may include assisting Engineers with site surveys for new ANPR installations. Undertake field service tasks and maintenance activities i.e., Calibrations, annual maintenance routines, and servicing faulty equipment. Assist in the production of calibration certificates and site-specific data … files. Recording of time and management of work orders within service management tool Understanding documentation of site surveys. Produce weekly timesheets. Assisting when requested to ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated re progress. ...

business-critical IT support function. This role requires a credible, hands‐on leader who has operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity. Key Responsibilities Lead the IT Support … function, including Service Desk, Incident, Problem and Asset Management. Take ownership of service delivery, operational performance, customer relationships and escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity. Support the rollout ...

sustainable by building trust in society through innovation. As an Infrastructure Technician you will contribute to this by supporting and augmenting the existing Shared Service to provide infrastructure support on a 24/7 shift pattern. Your role will involve: Event Management: Monitor Notifications and Events generated … automated systems and act as required when particular events/notifications occur. Incident Management: Incident logging, triage and assignment on multiply ITSM toolsets such as Jira Service Management and ServiceNow. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record ...

Global IT, manage stakeholder demand, and collaborate with various teams to deliver actionable insights for operations management. This role also involves governing the Global Service Management data product and ensuring alignment with enterprise priorities. Responsibilities: Develop and implement a roadmap and governance framework for IT performance data … analytics, ensuring alignment with stakeholder needs and organizational goals. Manage the Global Service Management data product, focusing on data quality, access, compliance, platform efficiency, cost-effectiveness, and business outcomes. Supervise contracted data and reporting engineers, overseeing workload capacity, delivery quality, and supplier accountability. Establish a transparent process ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

looking for an experienced Project Manager/Programme Manager to lead the end-to-end transition into a new programme within a complex IT service management environment. This is a senior, delivery-focused role requiring strong programme governance, customer engagement and operational leadership. The successful candidate will take … agreed single source of truth. Establish and maintain appropriate document control, versioning, approval and audit disciplines. What you’ll bring Strong project/programme management skills within complex IT environments. Good knowledge of ITIL, ITSM and service transition practices. Strong planning, RAID management, risk mitigation and issue ...

Cyber Threat Intelligence (CTI) Analyst with Vulnerability Assessment and Vulnerability Management Responsibility Location: Farnborough Clearance - SC to start, DV for role Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide … supports detection, hunting, incident handling, and operational decision-making. Preventive Outcomes: Inform proportionate vulnerability treatment and risk reduction through established VA/VM and service-management processes. 3) Key Responsibilities (Outcome-led) A. Customer -> Sector -> Adversary Intelligence (Targeted CTI Delivery) Build and maintain customer and sector intelligence profiles ...

seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise … ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Delivery Managers for a contract opportunity overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone with … strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role You will be involved in: Overseeing end-to-end delivery of IT services across infrastructure and support ...

role The Aztec Group is seeking an experienced Major Incident and Problem Manager to own and continually improve the major incident and problem management capabilities across Technology. The role will lead the response to high-impact technology incidents, coordinate technical and business stakeholders, maintain clear executive communications and drive … timely service restoration. It will also establish disciplined problem management practices that identify root causes, reduce repeat incidents and ensure corrective actions are owned, prioritised and completed. The successful candidate will provide visible stewardship during high-pressure events and strengthen operational resilience through effective governance, reporting, learning ...

looking for a Digital Technology Performance Manager to join our Roadside technology team, working closely with Digital Commerce & Trading, Product, Engineering and Service teams. You’ll provide real time visibility and insight into the health, performance and activity of the technology supporting our digital customer journeys. Connecting technology performance … technology performance with customer and trading indicators, providing timely insight to support decisions and prioritisation. Proactively identify and investigate emerging technology issues, coordinating Engineering, Service and other relevant teams where action is required and supporting incident and root cause analysis. Partner across Engineering, Product, Service Management, Data ...

Service Desk Analyst Rate: £250 per day, umbrella rate Location: Hampshire Working arrangement: 5 days per week onsite Contract length: 6 Months Clearance requirement: SC cleared or eligible for SC clearance Your new company You will be joining a Shared Service Desk team within a government body, providing … first-line IT support to users. You will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Analyst Location: Farnborough (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate … United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The Service Desk Analyst is the first point of contact for users requiring IT support, providing professional and effective Level 1 and Level 2 technical support ...

operations across SCG, ensuring that systems and services remain secure, available and performant. Responsibilities: Overseeing and being accountable for all infrastructure systems including cloud service management, datacentre management, and email system management. Managing and maintaining backup and recovery operations. Overseeing infrastructure maintenance, system upgrades, and migrations. Ensuring … infrastructure endpoint protection and patch management are maintained. Monitoring and ensuring infrastructure performance meets business requirements. Leading the technical resolution of major service outages (MSOs) and ensuring appropriate escalation. Communicating with the business during major incidents. Overseeing change request authoring and approval processes. Chairing or participating in Change ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Architects for a contract opportunity working across both legacy and new technologies as part of a live system transitioned programme. This role would suit … skilled service architect with excellent interpersonal skills who has owned service design for complex or high value deliveries into live service and is looking to develop further across operating model design and secure programme delivery. The Role You will be involved in: Owning and being accountable ...

Power and Cooling support capability within AI Data Center Services (AIDCS), based in the UK or Europe. In this role, you will own service delivery for mission-critical AI and HPC environments, including global workforce planning, team growth, technical escalation governance and portfolio P&L. This is a support … management leadership role, rather than a hands-on engineering position, and does not own facilities operations or planned plant maintenance. You will report directly to the Global Director, Professional Services & Delivery. What You Will Do: Global Support Operations Own the global, follow-the-sun support model, covering remote ...

experienced IT Supplier Manager to join a Digital Information function supporting highly sensitive MOD, aerospace and defence programmes . This is a key supplier management role, responsible for supporting the development and execution of the IT supplier strategy and management framework. You will work closely with Digital Information … leadership, Procurement, Finance, Service Management and wider business stakeholders to ensure suppliers deliver against agreed commercial, operational and service expectations. The Opportunity As IT Supplier Manager, you will support the end-to-end IT supplier lifecycle , from supplier identification and evaluation through procurement, contract negotiation, performance management ...

Technology Services**Role Overview** The Banking & Payments Specialist is responsible for the implementation, expansion, operational support, and continuous improvement of Aztec's Kyriba Treasury Management platform. The role will provide hands-on leadership across treasury technology, banking connectivity, payments, cash visibility, and platform governance, supporting both US and global … operations.The ideal candidate will have hands-on treasury technology and Kyriba expertise, with demonstrated experience delivering Treasury Management System implementations and managing ongoing platform operations across multiple entities, banking relationships, jurisdictions, and client account structures. The role will help create a standardized approach to Aztec's global treasury technology ...

operational activities that help deliver critical IT and network services to customers across the UK. This role would suit someone with experience in operations, service coordination, customer support, contract administration, logistics, inventory management, service delivery, or technical administration . The Role As a Central Operations Coordinator … responsibilities will include: Managing support contract renewals and quotation processes Coordinating inventory, spares and RMA (Return Material Authorisation) activities Maintaining customer contract and service desk records Managing the Basingstoke depot and stock inventory Liaising with suppliers, couriers and field engineering teams Producing operational and service performance reports Supporting ...