25 of 25 Service Management Jobs in Hampshire

DWP. Digital with Purpose. Join DWP Digital as a Senior IT Service Manager and play a vital role in delivering high-quality integration services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? This Senior IT Service Manager is part of the Integration Team within DWP Digital's Service Management function. You'll work in a fast-paced, collaborative ...

client is seeking an experienced Delivery Manager to oversee the successful delivery of the Service Workstream within the Blended Experience Programme in the technology sector. This contract role focuses on ensuring all technology can be efficiently and effectively supported in Business As Usual (BAU). The Delivery Manager … required to create and manage service build activities, ensuring prioritisation, timely delivery, and preparedness for testing phases. Coordination and facilitation of the service testing phase will also be a key element of this role, involving collaboration with multiple support teams as defined in the Service Designs. ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth - Portsdown Hill Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This … role is ideal for individuals with experience in IT support or service operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests ...

join their team on a contract basis. This role will focus on designing, developing, and enhancing ServiceNow solutions to support and optimise IT service management across the organisation. Key Responsibilities: Design, develop, configure, and maintain ServiceNow applications and modules (e.g. ITSM, ITOM, CMDB). Build and customise workflows … Troubleshoot and resolve ServiceNow-related issues, ensuring platform stability and performance. Work closely with IT and delivery teams to implement best practices and improve service management processes. Produce clear technical documentation and support knowledge sharing across teams. Skills & Experience: Proven experience as a ServiceNow Developer in an enterprise ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

create unforgettable journeys together. Find out more here The role As Audley's Sales Systems Manager, you will lead the strategic and operational management of all Sales-related technology platforms. Acting as the key interface between Sales and Technology teams, you will ensure the stability, performance, and continuous improvement … systems that underpin Audley's sales and service operations. You will manage a dedicated team, oversee third-party vendors, and work closely with internal stakeholders to deliver exceptional support, system improvements, operational efficiency, and innovation across platforms such as Salesforce, Mulesoft, Vonage, and payment services. Additionally, you will ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

technical assurance of business outcomes, responsibilities and outsourced platforms and services, always ensuring we maximise value for money in development, contracts, services and service management. The Technology Manager will also look to drive new ways of working, introducing and evolving processes affecting our ability to deliver a capable … ability to demonstrate these inside and outside of our organisation. Ability to influence others to make the right 'customer' decision. Adaptable approach to delivering service & value at pace. Experienced in planning, directing, and coordinating a mixed and varied workload of conflicting priorities, responding effectively to the needs ...

technical assurance of business outcomes, responsibilities and outsourced platforms and services, always ensuring we maximise value for money in development, contracts, services and service management. The Technology Manager will also look to drive new ways of working, introducing and evolving processes affecting our ability to deliver a capable … ability to demonstrate these inside and outside of our organisation. Ability to influence others to make the right 'customer' decision. Adaptable approach to delivering service & value at pace. Experienced in planning, directing, and coordinating a mixed and varied workload of conflicting priorities, responding effectively to the needs ...

looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well … escalating more complex cases to Tier 2 or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within ...

looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well … escalating more complex cases to Tier 2 or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within ...

Adword Job Title: Service Transition Lead Location: Walton Park Portsmouth - 2 days a week Duration: 06 months contract Experience and knowledge 3 to 5 years experience in a similar IT Service Transition Change role managing change for business critical services Indepth experience in IT with a broad experience … Change Management underlying technologies and direct support of business services Experience of Service Design aspect including NFRs Support Models and OAT requirements Experience of document reviews including applying a Service focussed review of Technical Documents Experience of working in an outsourced environment particularly SIAM and also with ...

Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team … building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria’s public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. ...

Service Desk Analyst Location: On-site Morden Duration: 3-6 months Rate: Up to £200 per day (Umbrella) We are seeking multiple IT Service Desk Analyst to provide 1st/2nd line support in Morden. This is an excellent opportunity to contribute to a high-profile rollout, working … Responsibilities: Provide high-quality customer support via phone and face-to-face. Act as a first point of contact for IT incidents and service requests Diagnose, troubleshoot, and resolve hardware and software issues. Support users working both remotely and on-site. Log, manage, and resolve tickets using ITSM ...

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding ...

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage … Providing 3rd Line support for a high-profile user base Working hands-on with key infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams ...

your first few months, you'll have: Understood the key technologies that underpin Global's services Familiarised yourself with Global's monitoring tools and service management tools so you can respond quickly to incoming alerts Build relationships with key members of the Technology & Digital product teams Become self ...

your first few months, you'll have: Understood the key technologies that underpin Global's services Familiarised yourself with Global's monitoring tools and service management tools so you can respond quickly to incoming alerts Build relationships with key members of the Technology & Digital product teams Become self ...

drafting of post-incident reports to senior leadership to convey impact, origin, root cause, and remediation Provides direct guidance and oversight to Service Management during an Incident Response if required Participation in Threat Hunting and Threat Intelligence activities Connect to your skills and professional experience Essential skills: Experience … ability to communicate cyber security topics and concepts to technical and nontechnical audiences at various hierarchical levels Possess strong organizational skills to facilitate management and tracking of large numbers of incidents, events, and associated tasks Ability to adapt and operate in a high-tempo, dynamic and potentially high-pressure ...

driving quality, value, and strategic direction. Working across teams, you'll shape product strategy, manage roadmaps, and support programme delivery. Alongside product and people management, you'll provide wider leadership and help build capability by recruiting, mentoring, and coaching junior Product Managers. You will play a key role … between teams, to ensure the overall outcomes are aligned to product vision and use of resources are optimised to deliver best value. Work with service management teams, for example ensuring these have timely access to products and information so they can support them. Develop and execute product strategy ...

strategic direction. You'll define end-to-end engineering standards and guidance, ensuring consistent delivery of assured, governed solutions across software, infrastructure, and service management. The role involves enabling engineering governance, developing automation and tooling strategies, and supporting delivery teams to embed best practices. You'll manage an active ...

strategic direction. You'll define end-to-end engineering standards and guidance, ensuring consistent delivery of assured, governed solutions across software, infrastructure, and service management. The role involves enabling engineering governance, developing automation and tooling strategies, and supporting delivery teams to embed best practices. You'll manage an active ...

world delivers field services is changing fast—and Totalmobile is right at the centre of that change. As the UK's #1 Field Service Management provider, we support more than 1,000 organisations and 500,000 mobile workers with software that keeps essential services moving. From utilities … product business into a market-leading SaaS platform through eight strategic acquisitions and 450% revenue growth. Along the way, we've redefined how field service organisations plan, schedule and protect their workforces across the UK and Ireland. But we're not stopping there. As we expand into new sectors ...

About the Role We are looking for an innovative Systems Trainer to help with the training delivery of a new HR ticketing and case management system for Open University employees. The Trainer will assist the Training Lead with the design of all training materials, deliver both system and process … Create online material, such as eLearning, for learners to access after training and to assist new starters. Deliver training sessions on SAP SuccessFactors Enterprise Service Management and associated processes. Evaluate employee performance and report to line managers and key stakeholders. Prepare learning materials for training programs. Support learners ...