22 of 22 Service Management Jobs in Hampshire

Service Owner Service Owner (Part-time, 20 hours per week) - Salary - £37,650.00 - £43,925.00 (pro-rata, dependent on experience) - Hybrid working - 12-month Fixed Term Contract Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence … key role in ensuring the data & services foundational to these outcomes are current, available, resilient and secure. About the role We have an exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices ensuring Operational Level Agreements (OLAs) and customer expectations are met. You will also Monitor and provide management information on service deliverables Manage incidents ensuring all stakeholders receive timely and More ❯

Service Owner Service Owner (Part-time, 20 hours per week) - Salary - £37,650.00 - £43,925.00 (pro-rata, dependent on experience) - Hybrid working - 12-month Fixed Term Contract Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence … key role in ensuring the data & services foundational to these outcomes are current, available, resilient and secure. About the role We have an exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices ensuring Operational Level Agreements (OLAs) and customer expectations are met. You will also Monitor and provide management information on service deliverables Manage incidents ensuring all stakeholders receive timely and More ❯

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a … highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the … UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation More ❯

Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant coding tools. Additionally … week. Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications More ❯

Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant coding tools. Additionally … week. Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications More ❯

Job summary An exciting opportunity has arisen within the Digital team at South Central Ambulance Service NHS Foundation Trust for an experienced ICT Infrastructure Technician to support the implementation of a new Computer-Aided Dispatch (CAD) system. We are seeking a technically skilled, motivated and adaptable individual with strong infrastructure experience and excellent problem-solving, communication and organisational skills. … technical expert throughout the project, providing hands-on support for incident resolution, infrastructure monitoring and ensuring compliance with NHS Digital standards. They will maintain accurate technical documentation, support asset management processes and work closely with the CAD Infrastructure & Integration Architect and wider IT teams to implement solutions with minimal disruption to business-as-usual services. Please see the Job … About us Benefits we offer: Full training and a range of courses which you can book locally. Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time). Automatic enrolment into the NHS Pension Scheme. Access More ❯

for a 3rd Line Cloud Network Engineer to join a small team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper More ❯

for a 3rd Line Cloud Network Engineer to join a small team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper More ❯

monitoring and early-warning systems. Oversee critical infrastructure platforms including O365, Cloud environments, data networks, and server/storage operations. Develop, lead, and grow high-performing infrastructure teams and service management functions. Own incident response processes and serve as the escalation lead for Priority 1 and 2 infrastructure incidents. Create and maintain service level agreements (SLAs), service catalogues, and continuous improvement frameworks. Manage non-production environments and test strategies to support business change. Deliver robust financial management, including capital planning and return on investment for infrastructure initiatives. Drive forward operational governance, compliance, and business continuity practices. What We're Looking For Essential Experience & Skills Proven leadership in a live technology operational environment. Demonstrated success in … of cloud platforms, networks, and enterprise technology systems. Track record of leading technical teams, talent development, and cross-functional collaboration. Qualifications Degree in a relevant field such as Business Management or Computer Science. Relevant industry certifications (e.g., ITIL, Lean Six Sigma). Why Apply? This is a unique opportunity to shape the future of infrastructure in a dynamic, forward More ❯

agile collaborators. The Role The Technology PM will manage and support a range of technology and digital projects across multiple brands and platforms. This involves project coordination, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire, UK Hours of Work: 9am – 5.30pm 37.5 … various CMS platforms. Perform content checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site visits for troubleshooting and maintenance. … Manage hardware/software upkeep and lifecycle. Create and oversee Statements of Work (SOW) and maintenance agreements. Key Skills and Experience Strong project management and organizational skills from a retail design background or similar Experience with CMS platforms and digital content workflows. Technical aptitude in fault diagnosis and service coordination. Excellent communication and stakeholder management abilities. Ability More ❯

agile collaborators. The Role The Technology PM will manage and support a range of technology and digital projects across multiple brands and platforms. This involves project coordination, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire, UK Hours of Work: 9am – 5.30pm 37.5 … various CMS platforms. Perform content checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site visits for troubleshooting and maintenance. … Manage hardware/software upkeep and lifecycle. Create and oversee Statements of Work (SOW) and maintenance agreements. Key Skills and Experience Strong project management and organizational skills from a retail design background or similar Experience with CMS platforms and digital content workflows. Technical aptitude in fault diagnosis and service coordination. Excellent communication and stakeholder management abilities. Ability More ❯

Excellent opportunity for a skilled 3rd Line Cloud Support Engineer to join a global leading MSP's Service Operations team on a high-security project. Youll work alongside 2nd and 3rd Line Engineers, supporting a high-profile user community, engaging directly with customers and stakeholders, and ensuring smooth day-to-day service operations. On offer Salary - competitive - D.O.E … 1st class skill up opportunities with new certification support Excellent career progression program What Youll Do Provide 3rd Line support in a secure cloud and network environment. Use IT Service Management Toolset to manage incidents and requests. Monitor and triage events using event management tooling. Escalate and resolve incidents, driving service improvement. What You'll Need … Experience with: NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Note: This role requires eligibility and willingness to undergo high-level security clearance. More ❯

Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, trigae and escalation is critical to the role. Maintaining and supporting the backup and storage solution, to allow high … management. The applicant must be a Highly Cleared sole national 3rd Line Storage Support Engineer required for this high level government account. Your transferable skills and experience: vCentre Event Management Tooling (SCOM) Dell EMC Storage solutions (Including Avamar & Data domain) SCCM/MCM patch deployment ITSM Tooling Active Directory Windows Server Microsoft PKI This role requires candidates to be More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

of a dynamic team supporting secure cloud infrastructure environments, with a strong focus on VMware technologies and lifecycle management. This is a hands-on role involving incident response, change management, and readiness assessments for new releases. Youll work closely with Engineering and Service Management teams, contributing to documentation, automation, and continuous service improvement. Whats on Offer … compensated) Excellent career progression and skill up opportunities What were looking for Strong experience with VMware technologies: vCenter, ESXi, NSX, VCF etc Experience with Windows Server environments Event Management tooling (SCOM, Aria Operations or similar) Automation & scripting (PowerShell) Critical thinking and problem-solving skills Ability to take on technical leadership responsibilities Desire to skill up and learn new technologies More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard … of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet. I.T Operations Manager Job Overview Oversee end-to-end delivery of customer-facing and internal IT software projects Distribute, manage and review the workload of the professional services team Produce … client meetings, site visits, and status reviews. Collaborate with the sales team to develop technical proposals and quotations. Manage internal tools and systems to support efficient operations. Prepare monthly service desk reports and key performance metrics. Ensure processes align with ISO9001 standards and support audit preparation I.T Operations Manager Job Requirements Experience in operations or service delivery within More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯

a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned … to deliver greater value to our customers and create new opportunities for our people. As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with … our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team. What kind of work will you be doing? Planned routine maintenance of UPS and associated battery systems. System commissioning, startup, load bank and site acceptance testing. Remedial work tasks either as More ❯

to documented procedures. To ensure all such repairs are dispatched in a timely manner to continue with contractual commitments. Documenting and managing device configuration files and processes. Updating the service management system as appropriate with relevant repair updates and reconfiguration details. Supporting the Helpdesk in providing troubleshooting and diagnostics to customers with device operation or configuration problems. To More ❯