20 of 20 Service Management Jobs in Hampshire

Service Delivery Manager Location: Waterlooville - Hybrid (3 days of8ice, 2 days remote) Salary: £50k - £55k Overview An experienced Service Delivery Manager is required to lead and continuously improve managed IT service delivery. The role is responsible for ensuring consistent, high-quality customer outcomes while leading and developing … technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive continual improvement and operational excellence. Key Responsibilities People Leadership - Lead and develop Service Desk and engineering teams - Conduct performance reviews, 1:1s, and development planning - Manage workload, wellbeing ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior … Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible ...

Title: DV Cleared Service Delivery Manager (Process Owner) Location: Basingstoke Rate: 600 per day Contract: Contractor (until 31/05/2027) Clearance: Must be willing and eligible to go through the DV Clearance process Working Pattern: Monday to Friday, fully on site Are you a proactive, customer-focused … professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) £55,000 to £65,000 per annum In this role, you will ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

client, a prominent entity within the Defence & Security sector, is seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent … customer service and effective team collaboration. Key Responsibilities: Serving as the primary point of contact for managing incoming queries via phone, email, and portal. Handling Incident, Problem & Request Management, ensuring that all issues or requests are logged and up-to-date in the ITSM tool. Providing first-line ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … operation of our business as usual support services. This includes line management responsibilities, sup... LFWQ1_UKTJ ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible ...

well-established organisation operating within a fast-paced commercial environment has partnered with the team at NET Recruit to search for an IT Delivery & Service Manager to join their growing internal technology function. This business has built a strong reputation for operational excellence, customer focus, and continuous improvement, supported … pragmatic approach to technology delivery. This position represents an excellent opportunity for an experienced IT professional to take ownership of delivery coordination, service operations, and supplier management across a busy internal IT function. The successful candidate will play a central role in improving visibility, accountability, and consistency across ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and they’re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where … oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities ...

Service Desk Administrator (Temporary) Location: Andover Salary: £14.50 – £15 per hour Job Type: Temporary Working Hours: Monday to Friday, 8:30am – 5:00pm Working Arrangement: Fully office-based About the Role We are currently recruiting for a Service Desk Administrator with a passion for technology to join … working in a fast-paced environment. Key Responsibilities Receive incoming calls from customers reporting faults or requesting support Accurately record details using the service management system Provide first-line troubleshooting to gather key technical information Manage call responses, including telephone support and scheduling engineer appointments Arrange preventative maintenance ...

support. Strong problem-solving skills and experience selecting effective technical solutions. -solving skills and experience selecting effective technical solutions. Excellent stakeholder engagement and customer service skills. Acts as an escalation point for complex issues and supports system performance monitoring. Collaborates with security, infrastructure, and service desk teams … contributes to team development. Participates in project planning, risk assessment, and continuous improvement through technology evaluation. Experience leading engagements with key stakeholders, working with Service Management and External Suppliers. Understanding of application packaging and deployment. Experience leading projects, technical implementations and continuous improvements. Excellent communication skills, with ...

Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex … issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate Providing clear, friendly, and professional communication to users of varying technical ability Documenting steps taken to resolve issues, contributing ...

professional whos excited to make a real difference for students? The University of Portsmouth is looking for an ambitious and technically skilled Senior Service Delivery Analyst to join our Student Service Delivery (SSD) team. This is an exciting opportunity to play a key role in delivering innovative … will work with systems that shape the student experience every day. As part of a forward-thinking team, you will develop your expertise in service management and ITIL best practice, gain access to further technical training, and have opportunities to lead projects and contribute to major University-wide ...

supporting a secure and high-performing network environment. This role offers the opportunity to work across critical infrastructure, supporting both internal teams and managed service providers. Rate : £500 p/day (inside IR35) | DV Cleared (essential) | Corsham Key Responsibilities Monitor and maintain network performance across a live environment Process … service requests and deploy configurations for new services Provide technical support to MSPs and end user services Collaborate with Service Management and customer stakeholders Maintain network documentation and CMDB records Support secure operations, including encryption and annual crypto key processes Participate in an on-call rota ...

defined standards. Desirable Experience with orchestration tools or data platforms. Exposure to DevOps practices and automation. Experience in secure or regulated environments. Familiarity with service management tools (e.g. Jira, Confluence). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation ...

users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when … activities by ensuring end-user devices are covered by protection software.? Supporting software deployment activities, rolling out EUC software to users.? Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.? Supporting identity and access administration activities in compliance with defined IAM policies, including ...

knowledge across complex, evolving platforms. Comfortable analysing ticket data and operational metrics to identify issues and improvements. Familiar with support tooling such as Jira Service Management, Zendesk or similar. Organised, proactive and hands‐on, equally confident rolling up your sleeves and thinking strategically. Excellent written communication, clear, structured ...

Teamcenter Easy Plan and SAP S/4HANA. Experience deploying and managing MES solutions in Azure Cloud environments. Proficiency in Windows command prompt and service management. Experience in remote collaboration and screen sharing for technical troubleshooting. Ability to work in a fast-paced, multi-vendor environment. Excellent communication … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including ...