25 of 25 Service Management Jobs in Hampshire

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud … environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents ...

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring … transitioned services enter live operation in a stable, cost effective, and governance aligned manner. About the Role - Service Architect As a Service Architect, you will design detailed end to end service models for low, medium, and high complexity deliveries. You will assess current operating and governance models ...

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring … transitioned services enter live operation in a stable, cost effective, and governance aligned manner. About the Role - Service Architect As a Service Architect , you will design detailed end to end service models for low, medium, and high complexity deliveries. You will assess current operating and governance models ...

Service Delivery Manager Position: Senior Service Manager(Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established … service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day-to-day operation of our business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments ...

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across … entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within ...

Service Delivery Manager Must have an Active DV Clearance An opportunity is available for a Service Delivery Manager to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability … availability, and cost control. The Service Delivery Manager will lead service assurance and continuous improvement within a high security operational setting. About the Role - Service Delivery Manager As a Service Delivery Manager , you will own service performance across infrastructure and support functions, working closely with ...

Iron Mountain Data Centers is seeking a proactive and effective ServiceNow Business Analyst to join our Service Management team. In this role, you are not just gathering requirements—you are the \"super BA\" acting as the essential link between business needs and the full power of the ServiceNow … role is 100% remote for candidates based in the UK, Hungary, or Poland. What You'll Do (Responsibilities) In this role, you will: Requirements Management: Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation. You will capture and simplify business requirements ...

like developing our people just as much as we like developing great products. Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards … internals to develop and maintain Windows kernel-mode and user-mode device drivers and services across multiple security products within the Secure Unified Endpoint Management portfolio. This engineer will be working both with on-premises product offerings as well as SaaS cloud products as these key components are shared ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible ...

Service Delivery Manager Position: Senior Service Manager(Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established … service management team helping to lead the delivery of high-quality IT support services and drive click apply for full job details ...

based platforms. As a key member of the Support Services team, you will deliver high-quality technical support to internal users, ensuring incidents and service requests are resolved efficiently and professionally. You will also take part in an on-call rota to provide remote support outside standard working hours … line with business requirements. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering excellent customer service, we’d love to hear from you. What You’ll Be Doing as an IT Support Technician Providing first-line technical support via phone, email, remote ...

Network Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Network Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of the core physical and virtual networking components which form the backbone of the NSoIT(D) Platform. The detailed … part of the NSoIT(D) Platform. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have: Demonstrable ...

want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Were seeking a Senior Service Delivery Analyst to join our Student Service Delivery team on a 6-month fixed-term contract. This is a hands-on, people-focused … confident explaining technical concepts clearly, and takes pride in helping others develop their digital capability. Experience with Microsoft technologies, networking fundamentals, and incident management is essential; ITIL or Microsoft certifications are desirable but not required. What youll be doing; Delivering high-quality 1st and 2nd line IT support (with ...

/CD pipelines, and contributing to automated testing strategies. The role also involves integrating Salesforce with finance-related platforms, including invoicing and expense management systems, while helping to develop reusable assets and service capabilities for broader organisational use. Key Responsibilities Develop and enhance Salesforce solutions using both configuration … reliability. Collaborate with cross-functional teams in an Agile environment to deliver incremental value. Support the creation of modular, reusable components and scalable service offerings. Participate in technical discussions, code reviews, and knowledge sharing across distributed teams. Essential Skills & Experience Demonstrated experience working as a Salesforce Developer ...

Engineering Lead Manager Role Overview The Engineering Lead Manager is responsible for leading engineering capability, driving service excellence, and ensuring delivery aligns with organisational strategy. The role provides leadership across multidisciplinary teams and oversees continuous improvement, governance, and operational performance. Role Specifics Base location - Portsmouth with travel to Northwood … required. Contract - 6 - 12 months with the potential for extension. Key Responsibilities Organisational Capability & Service Development Drive performance improvement through metrics, process optimisation, and capability assessment. Identify and prioritise opportunities to strengthen organisational capability. Lead continuous improvement initiatives aligned with strategic goals. Ensure engineering and service outputs meet ...

discussed Your new company You'll be joining a forward-thinking client based in Hampshire, supporting critical ICT operations that underpin emergency response, Service-wide communication systems, and essential infrastructure. The organisation values professionalism, collaboration, continuous improvement, and delivering high-quality service to internal and external stakeholders. Your … attend operational incidents when ICT support is required. What you'll need to succeed Delivering, installing, decommissioning, and maintaining ICT equipment throughout the Service, ensuring adherence to relevant Service Level agreements (SLA's) Maintenance Support and Installation of Command and Mobilising systems To achieve and maintain technical expertise ...

Infrastructure Automation Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Infrastructure Automation Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of infrastructure automation components which form part of the NSoIT(D) Platform. These automation components will primary … reviewing other team members' code modules. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have ...

Infrastructure Virtualisation Engineer 2 year Contract Inside IR35 Location - Portsmouth or Corsham Overview The Infrastructure Virtualisation Engineering Service will support the technical team responsible for the design, development, documentation, building and validation of the core virtual estate which form the backbone of the NSoIT(D) Platform. The detailed responsibilities … part of the NSoIT(D) Platform. Production and review of all levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that individuals have: Demonstrable ...

Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation … system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions. Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments. Work collaboratively with internal teams ...

seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions. Responsibilities: As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. … significant size and complexity. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix ...

governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts ...

that gives you real responsibility from day one. All whilst studying for a fully funded degree. Role Your role could involve: Service Management: Help maintain and improve our technology infrastructure, ensuring systems run smoothly and securely. This may involve resolving problems and automating workflows Automation Projects: Get involved … initiatives that use tools like Blueprism to automate repetitive tasks, freeing up time for more valuable work Cybersecurity & Risk Management: Support projects that protect our data and systems, learning best practices in security and compliance Data Analytics: Use platforms such as Power BI to analyse data, generate reports ...

related incidents and outages, working closely with the relevant cross functional teams to minimise disruption and downtime, and restore services efficiently. Ensure the incident management processes are aligned with Kuehne+Nagelbest practice and meet agreed service levels. Act as a point of escalation for critical issues, 24/… feedback on product usability, stability, and performance, suggesting enhancements etc. as required. What we would like you to bring Proven experience in product support management, within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems and infrastructure. Excellent management skills with ...