17 of 17 Service Management Jobs in Hampshire

Service Delivery Manager Location: Waterlooville - Hybrid (3 days of8ice, 2 days remote) Salary: £50k - £55k Overview An experienced Service Delivery Manager is required to lead and continuously improve managed IT service delivery. The role is responsible for ensuring consistent, high-quality customer outcomes while leading and developing … technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive continual improvement and operational excellence. Key Responsibilities People Leadership - Lead and develop Service Desk and engineering teams - Conduct performance reviews, 1:1s, and development planning - Manage workload, wellbeing ...

traditional IT Analyst role that specialises in Asset Management, including Software, Hardware and License Management. Managing and taking ownership of all change/problem/incidents associated to Asset Management & maintaining the Configuration Management Database and all assets that reside within it. You will join our Aerospace … supportive and collaborative environment, where accuracy and curiosity are valued. In this role, you will help maintain and improve our Asset and Configuration Management processes, working with colleagues and partners to keep systems reliable and up to date. It is a chance to learn, grow and make a real ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior … Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible ...

available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes … implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both ...

client, a prominent entity within the Defence & Security sector, is seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent … customer service and effective team collaboration. Key Responsibilities: Serving as the primary point of contact for managing incoming queries via phone, email, and portal. Handling Incident, Problem & Request Management, ensuring that all issues or requests are logged and up-to-date in the ITSM tool. Providing first-line ...

Service Delivery Manager (SC Cleared/Single UK National) Basingstoke | On-site | £600 per day | Contract We’re working on a high-profile, secure programme and are looking for an experienced Service Delivery Manager to take ownership of end-to-end IT service delivery in a mission … services across infrastructure and support functions Ensuring services meet agreed SLAs, KPIs, and compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … operation of our business as usual support services. This includes line management responsibilities, sup... LFWQ1_UKTJ ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible ...

well-established organisation operating within a fast-paced commercial environment has partnered with the team at NET Recruit to search for an IT Delivery & Service Manager to join their growing internal technology function. This business has built a strong reputation for operational excellence, customer focus, and continuous improvement, supported … pragmatic approach to technology delivery. This position represents an excellent opportunity for an experienced IT professional to take ownership of delivery coordination, service operations, and supplier management across a busy internal IT function. The successful candidate will play a central role in improving visibility, accountability, and consistency across ...

Service Desk Administrator (Temporary) Location: Andover Salary: £14.50 – £15 per hour Job Type: Temporary Working Hours: Monday to Friday, 8:30am – 5:00pm Working Arrangement: Fully office-based About the Role We are currently recruiting for a Service Desk Administrator with a passion for technology to join … working in a fast-paced environment. Key Responsibilities Receive incoming calls from customers reporting faults or requesting support Accurately record details using the service management system Provide first-line troubleshooting to gather key technical information Manage call responses, including telephone support and scheduling engineer appointments Arrange preventative maintenance ...

Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex … issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate Providing clear, friendly, and professional communication to users of varying technical ability Documenting steps taken to resolve issues, contributing ...

compute & storage) technologies, including VMware and Horizon VDI. Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. Conduct readiness assessments for new releases, ensuring smooth deployment. Maintain comprehensive documentation such as Work Instructions and Patching Schedules. Manage lifecycle … supported products, ensuring they remain supported and up-to-date. Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations. Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM). What you'll bring: Extensive ...

professional whos excited to make a real difference for students? The University of Portsmouth is looking for an ambitious and technically skilled Senior Service Delivery Analyst to join our Student Service Delivery (SSD) team. This is an exciting opportunity to play a key role in delivering innovative … will work with systems that shape the student experience every day. As part of a forward-thinking team, you will develop your expertise in service management and ITIL best practice, gain access to further technical training, and have opportunities to lead projects and contribute to major University-wide ...

defined standards. Desirable Experience with orchestration tools or data platforms. Exposure to DevOps practices and automation. Experience in secure or regulated environments. Familiarity with service management tools (e.g. Jira, Confluence). ...

defined standards. Desirable Experience with orchestration tools or data platforms. Exposure to DevOps practices and automation. Experience in secure or regulated environments. Familiarity with service management tools (e.g. Jira, Confluence). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation ...

Teamcenter Easy Plan and SAP S/4HANA. Experience deploying and managing MES solutions in Azure Cloud environments. Proficiency in Windows command prompt and service management. Experience in remote collaboration and screen sharing for technical troubleshooting. Ability to work in a fast-paced, multi-vendor environment. Excellent communication … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including ...