1 to 25 of 45 Service Management Jobs in Hampshire

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

customers, and our business—and we are dedicated to supporting all employees to achieve their full potential \n Role Summary \n The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This … role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. \n The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. \n Job Description \n Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer … experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. \n Reporting Line \n Reports to: Operational Service Management ...

everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology.\ NJob Description\ NLead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer … experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders.\ NReporting Line\nReports to: Operational Service Management (OSM) Manager ...

people, our customers, and our business—and we are dedicated to supporting all employees to achieve their full potential\ NRole Summary\nThe IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This … role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved.\ NThe role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL … Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS ...

secure, resilient and high-performing technology services that support business operations, regulatory obligations and critical national infrastructure. Oversee IT business continuity and crisis management, while driving service excellence, transformation and continuous improvement. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office … Leadership Develop and deliver the IT & OT strategy, ensuring technology supports business objectives and operational performance. Lead the delivery of IT change, transformation and service improvement programmes across infrastructure, applications and end-user services. Ensure the availability, resilience and performance of all IT & OT services, delivering 24/ ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

Service Architect Must have an Active DV Clearance Join a high-performing delivery team responsible for designing and transitioning complex services into live operational environments. This role offers the opportunity to act as the service subject matter expert across major project deliveries, ensuring service stability, supportability … operational excellence. Service Architect Responsibilities Develop end-to-end service designs for low, medium, and high-complexity deliveries. Assess customer operational environments and support model requirements. Define service operating models, governance structures, and support arrangements. Develop service acceptance criteria, support requirements, and transition plans. Contribute ...

Service Architect +Current DV Clearance is essential +On site in Hampshire months + +Outside IR35 + 650 - 750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

Service Architect +Current DV Clearance is essential +On site in Hampshire +18 months + +Outside IR35 +£650 - £750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. \n About the Role \n The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. \n Key Responsibilities \n Migration Programme Leadership ...

Description \n Service Architect \n Must have an Active DV Clearance \n Join a high-performing delivery team responsible for designing and transitioning complex services into live operational environments. \n This role offers the opportunity to act as the service subject matter expert across major project deliveries, ensuring … service stability, supportability, and operational excellence. \n Service Architect Responsibilities \n Develop end-to-end service designs for low, medium, and high-complexity deliveries. \n Assess customer operational environments and support model requirements. \n Define service operating models, governance structures, and support arrangements. \n Develop service ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery.\ NAbout the Role\nThe OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership.\ NKey Responsibilities\ NMigration Programme Leadership\ N\nLead ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes … implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

Role – Service Desk Engineer (DV Clearance) Location – Farnborough, 5 days a week Contract – Initial 6 months Rate - £300 to £350 per day Start – ASAP You must hold active DV Clearance to be eligible for this role. This role has been deemed Outside IR35. The Opportunity Our client is looking … talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment. This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies. You'll be part ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.\ N \nKey Responsibilities:\ No Plan … Manage network support cases to enable fast resolution that exceeds our customers’ expectations.\ No Ensuring accuraterecording of all cases using the Company’s ticket management tool and closing within agreed timeframes. \ No Using the centraldocument repository, to ensure knowledge sharing across the team and enable best practice. \ No Supporting ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

make that a reality. Join us and help shape the future of home improvement.\ NWe have an exciting new opportunity for a Service Delivery Analyst to join us, to help ensure our IT services perform at their best by turning data into meaningful insights, supporting service excellence … Head Office just outside Southampton, with an expectation of 12 days a month in the office. \ N\n\n Monitor, analyse and report on service performance to ensure agreed service targets are achieved and opportunities for improvement are identified.\ N\n Maintain the Service Portfolio and support ...

make that a reality. Join us and help shape the future of home improvement. \n We have an exciting new opportunity for a Service Delivery Analyst to join us, to help ensure our IT services perform at their best by turning data into meaningful insights, supporting service excellence … Head Office just outside Southampton, with an expectation of 12 days a month in the office. \n \n \n Monitor, analyse and report on service performance to ensure agreed service targets are achieved and opportunities for improvement are identified. \n \n Maintain the Service Portfolio and support ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

Farnborough delivers critical boundary security and managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations … lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service ...

governance, influencing stakeholders and ensuring change is delivered safely with minimal business disruption? This is an opportunity to take real ownership of the Change Management function within a collaborative Service Delivery environment. You will play a key role in maintaining operational stability while enabling business change and continual … Security Clearance, with the potential to be developed to Developed Vetting. What you'll be doing: Own the end-to-end IT Change Management process, ensuring governance is robust and effective. Chair and facilitate Change Advisory Board and Emergency Change Advisory Board meetings. Review, assess and challenge Requests ...