22 of 22 Service Management Jobs in Hampshire

Service Desk Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: Perm or contract until 30/04/2028 We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This … role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents ...

Hiring : Service Delivery Lead/Health Operations Lead Eastleigh, UK (Hybrid – 3 days onsite) Hiring Company: Global IT services and consulting company End Client : Health Insurance Domain Are you a strategic operations leader with strong Salesforce expertise looking to make a real impact in the healthcare sector … hiring a Health Operations Lead to drive operational excellence, service resilience, and platform performance for a leading healthcare client. This is a high-impact leadership role where you will shape service strategy, lead cross-functional teams, and ensure seamless delivery of critical health platforms. Key Responsibilities Leadership & Stakeholder ...

Senior Technology Service Manager Full time | £46,628.00 to £54,399.00 (dependent on experience)Hybrid working | Southampton Clear the path. Seek the story. Do what matters. Who we are We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over … people who can embrace how we work in this way and are keen to keep developing. About the role As a Senior Technology Service Manager, you will play a pivotal role in ensuring the operational excellence of our Distributing services. You will lead and oversee Service Management ...

Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established … service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments ...

Role: ENGINEERING SUPPORT ENGINEER Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM Overview The goal of the Navy Digital Hosting (Deployed) [NDH(D)] service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). … will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus ...

Service Capacity Manager Location : Basingstoke (At least 4 days onsite per week) Rate: £600 per day via umbrella Length: 6 months ***CANDIDATES MUST HOLD ACTIVE DV CLEARANCE TO BE CONSIDERED TO THE ROLE*** Are you a positive individual with a creative attitude that can deliver results for the customer … take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact ...

available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes … implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build ...

available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes … implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build ...

Amour Recruitment is seeking experienced Service Delivery Manager who believes great service starts with great people? We’re looking for someone who can lead with empathy, bring structure to complexity, and continuously improve how managed IT services are delivered — for both customers and engineers for our fantastic client … based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational excellence with a genuinely human approach. Duties ...

Service Desk Engineer - Join a Team That Truly Values Stability, Clarity & People Location: Waterlooville (Hybrid - 3 days office/2 days remote) Salary: £27,976 Employment Type: Full-time Are you a dependable, calm and customer-focused IT professional who thrives in structured, well-organised environments? Do you take … partnering with a forward-thinking IT services organisation dedicated to bringing clarity, structure and confidence to their customers' technology environments. As their new Service Desk Engineer , you'll be the friendly expert their clients rely on every day. Why This Role Matters As the first point of contact ...

Navy operations. The post holder will help ensure that ICT services remain safe, compliant, and reliable while gaining experience in MOD digital standards, ICT service delivery processes, and infrastructure projects. Key Responsibilities ICT Service Support - Support senior technical staff with the maintenance and administration of ICT systems, including … telephony, Wi-Fi, cabinets, and fixed infrastructure. - Assist with routine updates, minor changes, and service adjustments as directed. - Help maintain documentation, asset records, and configuration information. - Monitor service requests and escalate issues appropriately. Wi - Fi (DBI)/Shoreside Internet Support - Provide day-to-day support ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

doing Own day-to-day operations across a large portfolio of live digital services Lead ITIL-aligned processes including incident, problem, change, release, and service management Drive proactive service assurance, monitoring, and continuous improvement Ensure rapid resolution of issues impacting availability, security, or performance Support the smooth … transition of services from delivery into live operations Manage third-party suppliers and ensure SLAs are consistently met Produce service reporting, performance insights, and risk assessments for senior stakeholders Maintain governance aligned to public sector/defence standards and cyber security requirements What we're looking for Strong background ...

Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment. This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved. The role offers … working model - 2 days onsite The Role As the IT Change and Problem Lead , you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change/30% Problem). You will ensure that all changes impacting applications, services ...

Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment. This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved. The Role … Change and Problem Lead , you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change/30% Problem). You will ensure that all changes impacting applications, services and infrastructure are effectively assessed, approved, scheduled and communicated. In addition ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

Role Overview Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements. Key Responsibilities Day to Day: Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets Provide oversight of the management … onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...

Engineering Manager (Service, Operations) - Defence Industry Farnborough (Onsite) High Level UK Security Clearances Required £85k + great corporate benefits Enjoy being the person who brings control, clarity and direction to engineering in a complex, high-pressure environment? This is a critical leadership role at the centre of engineering delivery … change, while driving down technical debt and ensuring incidents are handled quickly and effectively. Working closely with the Product Owner, Technical Authority and service teams, you will act as the focal point for engineering coordination, aligning priorities, resources and delivery. The role Managing engineering resources across patching, updates ...

Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation … Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks Maintaining and supporting the PKI solution. Attending PKI activities (Requires travel to other sites several days a month) Maintaining and supporting the backup and storage solution providing timely updates to the Operations Lead. Carrying ...

basis About the role Were looking for a Support Desk Analyst to join our growing support team, playing a key role in delivering excellent service to our customers. Youll be the first point of contact for incoming queries, supporting customers by phone, email, and ticketing system, and helping … role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness ...

project execution Advise clients on ServiceNow roadmaps and platform strategy Collaborate with stakeholders across business and technical teams Support user adoption, testing, and change management initiatives What We're Looking For Strong, demonstrable experience across the ServiceNow platform in both architecture and development Proven ability to lead full lifecycle … understanding of ServiceNow best practices, design patterns, and platform capabilities Experience delivering solutions across multiple modules, ideally including: GRC (Governance, Risk & Compliance) CSM (Customer Service Management) Ability to translate complex business needs into scalable technical solutions Experience working directly with clients in a consulting or advisory capacity Strong ...

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear … Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong ...