2 of 2 Service Management Jobs in Southampton

looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well … escalating more complex cases to Tier 2 or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within ...

your first few months, you'll have: Understood the key technologies that underpin Global's services Familiarised yourself with Global's monitoring tools and service management tools so you can respond quickly to incoming alerts Build relationships with key members of the Technology & Digital product teams Become self ...