2 of 2 Service Management Jobs in Southampton

monitoring activities. Assisting with day-to-day infrastructure maintenance to ensure systems are operating efficiently and remain up-to date. Supporting backup and recovery management activities, including day to-day backup operations and restorations. Providing support for cloud service management, datacentre management, and email system management activities under supervision. Assisting with endpoint protection to ensure all end-user computing devices are covered by protection software. Supporting identity and access management activities in compliance with defined IAM policies. Assisting with software deployment and EUC patch management activities. Contributing to infrastructure documentation to ensure systems ...

Responsibilities Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software. Log, track, and resolve incidents and service requests, escalating complex issues to senior team members or external providers when required. Administer and maintain company-issued mobile devices, including ordering new hardware, managing … within agreed timelines. Participate in small-scale IT projects or change initiatives led by the IT Support and Implementation Manager. Liaise with vendors and service partners to coordinate technical resolutions and service improvements. Skills & Experience Proven background in IT support or a related technical role. A-Level ...