Jobs 1 to 6 of 6

Service Manager

Cardiff, South Glamorgan -
CPS Group UK
The Service Manager will have overall responsibility for the strategic alignment, management, and continual improvement of a portfolio of business services (services) from the Business Service Catalogue, ensuring that service delivery meets agreed service levels. You will also run a programme that demonstrates continual improvement of services, diagnose service delivery...
Salary: £35000 - £45000 per annum + excellent benefits
Posted: 3 days ago

Incident Analyst / Service Desk Analyst

Cardiff, South Glamorgan -
Rullion IT Plus
My leading financial client currently requires 2x Incident Analysts to join their team on a contract basis and act as a single point of contact between its customers and IT service delivery... As a well experienced Incident Analyst you will have solid experience in the following: - Providing 1st and 2nd...
Posted: 4 days ago

ITSM/ Service Design Consultant (ITIL)

South Wales -
CGI
Working within the IT Service Management Service Design and Pre-Sales team, this role will provide specialist, ITIL qualified subject matter expertise to bridge the gap between sales and delivery... * Experience of creating SLA and service credit models... * IT & Computing Honours Degree. * ITIL Foundation Certificate in IT Service Management (essential) *...
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 15 days ago

1st/2nd Line Support - Cardiff - Contract

Cardiff, South Glamorgan -
Rullion IT Plus
Based on ITIL service delivery standards; the IT Service Desk acts as a single point of contact between its customers and IT service delivery... Key Accountabilities & approximate time split (%) Incident support and request fulfilment 50% *To provide 1st and 2nd line incident management and request fulfilment IT applications and systems,...
Posted: 14 hours ago

24 x 7 Networking or Infrastructure remote support engineer CCNA MCP

Cardiff, South Glamorgan -
FT Select
Working towards Cisco CCNA or associate level certification for Microsoft, VMWare or Citrix - Experience in a customer service environment - Excellent verbal and written communication skills - A detailed and analytical approach to undertaking duties - Incident Management experience - Managing incidents including business expectations and communication Desirable. - ITIL Foundation Certificate (V3) - Experience of...
Salary: From £25,000 to £32,000 per annum plus £3750 shift allowance and benef
Posted: 10 hours ago

Cisco Network Remote Support Engineer - Service Desk CCNA

Cardiff, South Glamorgan -
FT Select
This includes capacity management, proactive problem management, configuration management and technical changes to a customer’s environment... - Daily backup & media actions performed as per SLA... - Working towards Cisco CCNA - Experience in a customer service environment - Excellent verbal and written communication skills - A detailed and analytical approach to undertaking duties - Incident...
Salary: From £25,000 to £32,000 per annum plus benefits
Posted: 11 hours ago