9 of 9 Service Management Jobs in South Yorkshire

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. … coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure continuous improvement. Key Responsibilities Lead Major Incident response across network, infrastructure, cloud and security environments Coordinate technical teams, suppliers and stakeholders during service outages Drive service restoration within agreed targets Chair incident and crisis management ...

Lead the design, build and operational launch of a RHEL server offering on IBM LinuxONE. Work with the mainframe, Linux, network, storage, security and service-management teams to define responsibilities and deliver a service application teams can consume. Essential experience IBM LinuxONE/IBM Z: Understanding … provisioning, patching, hardening, monitoring, backup, automation and production support. Cross-platform delivery: Experience aligning mainframe platform practices with Linux engineering and application requirements. Infrastructure service launches: Delivery of service catalogues, support models, SLAs, disaster recovery, operational acceptance and onboarding. Technical project management: Ownership of plans, dependencies, risks ...

User Support Apprentice , you will become a valued member of our EUS squad to cover IT support to all UK business users via our Service Desk. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Assisting end users over the phone … squads Ensuring security and process compliance is adhered to What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions ...

through to resolution where possible, coordinate escalations with internal teams and suppliers, and keep users informed throughout. You'll: Investigate and resolve application incidents, service requests, and access queries Support user administration, permissions, role changes, and system configuration Manage tickets through SysAid and JIRA, maintaining accurate, auditable records Work … with business users, IT teams, and third-party suppliers to identify and resolve issues Test system updates, service packs, and application enhancements Create and maintain knowledge articles, user guides, FAQs, and support documentation Analyse recurring incidents and request trends, identify root causes, and recommend process, configuration or system improvements. ...

Eligible for BPSS I'm looking for an experienced Project Manager - Linux to lead the design, build and launch of an enterprise RHEL server service running on IBM LinuxONE. Key experience required: IBM LinuxONE/IBM Z, including LPARs, IFL capacity and virtualisation. Enterprise RHEL infrastructure and service management. Infrastructure programme/project delivery across multiple technical teams. Service introduction, operational readiness and production go-live. Managing delivery plans, risks, dependencies, suppliers and stakeholders. Establishing support models, SLAs, disaster recovery and service catalogues. Banking or financial sector experience is desirable. You'll coordinate mainframe, Linux ...

Eligible for BPSS I'm looking for an experienced Programme Manager - Linux to lead the design, build and launch of an enterprise RHEL server service running on IBM LinuxONE. Key experience required: IBM LinuxONE/IBM Z, including LPARs, IFL capacity and virtualisation. Enterprise RHEL infrastructure and service management. Infrastructure programme/project delivery across multiple technical teams. Service introduction, operational readiness and production go-live. Managing delivery plans, risks, dependencies, suppliers and stakeholders. Establishing support models, SLAs, disaster recovery and service catalogues. Banking or financial sector experience is desirable. You'll coordinate mainframe, Linux ...

routing and firewalls Cisco networking/CLI experience Experience with VoIP or unified communications Strong troubleshooting and problem-solving skills Good understanding of IT service management and change processes Able to work independently and take ownership Strong communication skills and a proactive attitude CCNA is desirable ...

technical team. Role Provide technical support to internal users, either onsite, by telephone or by email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with … software or hardware problems detected Support colleagues in using computer equipment by providing appropriate guidance and advice To escalate more complex service issues to the relevant IT Support member To escalate non-IT issues internally where required To arrange for external technical support where problems cannot be resolved ...

Lead the design, build and operational launch of a RHEL server offering on IBM LinuxONE. Work with the mainframe, Linux, network, storage, security and service-management teams to define responsibilities and deliver a service application teams can consume click apply for full job details ...