12 of 12 Service Management Jobs in South Yorkshire

Role : Specialist Engineer Location Sheffield UK Type : Hybrid 3-days in a week Job Description: Primary skill Automation Engineer Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs … Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity ...

Service Delivery Manager TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Service Delivery Manager on a permanent basis in Doncaster. Job Description We’re looking for an experienced Service Delivery Manager … take ownership of live services following go-live and play a key role in strengthening and improving our service function. This role is responsible for service performance, customer relationships, and the leadership of our 1st and 2nd line support teams. You’ll work closely with customers, Business Analysts ...

services. This role focuses on building resilience KPIs, KRIs, dashboards, and reporting by bringing together data from incidents, observability platforms, change failures, and service management tools to provide clear visibility of risk and resilience maturity. Key Responsibilities • Design and maintain resilience KPIs and KRIs aligned to key operational … resilience outcomes • Integrate data from incidents, observability platforms, change failures, and service management tools • Analyse trends to identify systemic weaknesses, control gaps, and improvement opportunities • Produce clear, executive-ready dashboards and reporting for senior leadership • Support prioritisation of remediation activity through evidence-based insight • Deliver resilience scorecards, systemic ...

summary ARP includes the management of the current Airwave contract and also several replacement programmes Emergency Services Mobile Communications Programme (ESMCP) and also the implementation of two dependent programmes "Control Room Solution" and "Mobile Data Vehicle Solutions. We have an opportunity for a Central Service Analyst to join … Central Service Team. The successful candidate will be providing Supplier Management activities across key suppliers, throughout the life of the ARP service contract and any new future services. This is a chance to be part of an organisation which will deliver enhanced and interoperable communications between Ambulance ...

Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications … every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing ...

enterprise environment. Key Responsibilities: Design and maintain resilience KPIs and KRIs aligned to key outcomes Integrate and analyse data from incident, change, observability, and service management platforms Identify trends, risks, and improvement opportunities across the estate Produce executive dashboards and regulatory-ready reporting Support prioritisation of remediation … resilience improvements Requirements: Strong data analysis experience in a large banking environment (essential) Experience working with operational, incident, or service management data Strong SQL and dashboarding/reporting skills Understanding of operational resilience or risk frameworks Ability to translate data into clear, actionable insight ECS Recruitment Group ...

Life on the team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast … paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service performance ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support … solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call ...

cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best … security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands ...

Manager Reporting to: DTS Programme Manager Daily rate: £177.26 Role Purpose To lead the planning, execution, and oversight of technical projects, applying robust project management methodologies to ensure delivery within agreed timeframes, scope, and budget. By embedding governance, compliance, and change management, the role ensures digital initiatives deliver … digital strategy and organisational priorities. Principal Accountabilities Manage delivery of key DTS projects, internally to DTS and across the wider organisation, applying recognised project management methods, coordinating resources, and working within the governance framework set by the PMO, to ensure projects are completed to agreed time, cost, and quality ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent ...