8 of 8 Service Management Jobs in South Yorkshire

Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function. The role: We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. Key Responsibilities Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management. Serve as the CTO's point of accountability for operational service quality More ❯

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers … a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead … coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and More ❯

The primary purpose of this role is to develop and enforce asset management policies, maintain accurate inventory databases, generate reports on asset performance and risks, and collaborate with other departments to improve operational efficiency and security. As the Asset Manager (Hardware & Software) , youll play a key role within the Service Operations team, working closely with stakeholders to align … asset management practices with industry standards and drive efficiencies through the effective use of IT assets. This is a hybrid role based at our Doncaster Group Support Centre, with 2-3 days a week onsite. About DFS Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and … So, if your experience doesn't quite match the specification, we'd still really love to hear from you What you'll be doing In this role, youll: Lifecycle Management: Oversee the full lifecycle of IT assets (hardware and software), including acquisition, deployment, maintenance, and disposal. Inventory & Tracking: Develop and implement procedures to track and analyse all IT assets More ❯

Were looking for a passionate IT Service Delivery Analyst who will play a vital role in ensuring the efficient delivery and ongoing improvement of IT services, with a particular emphasis on change management. Acting as a bridge between IT and the business, this role ensures that services are delivered in line with agreed standards, changes are implemented in a … established requirements. Support IT audit activities, addressing findings and ensuring compliance with internal controls and standards. Act as a central point of communication between technical teams, business stakeholders, and service providers during service escalations or transitions. Collaborate with the Service Delivery team, release management, project teams, and operational stakeholders to ensure smooth service transitions and … operational readiness prior to go-live. Work closely with other service management functions to ensure seamless integration and effectiveness of change and transition management processes. The role is for you if... Were looking for experience in: Strong data analysis skills , with the ability to interpret complex information and derive actionable insights. Financial planning and budgeting expertise , including More ❯

As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS. Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. About DFS It takes a whole lot of passion to be at … skills so you can really find your thing. What you'll be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the bar for … needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready for colleagues to hit the More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) At Littlefish, we seek individuals who can make a real impact and become … like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish More ❯

the strategy, delivery, and evolution of our Modern Workplace and End User Compute (EUC) services. Youll lead a growing team of engineers and specialists, drive innovation across M365, device management, patching, and endpoint protection, and ensure our services continue to meet the needs of our clientstoday and tomorrow. You will: Leading and developing a high-performing technical team Owning … the strategy for Modern Workplace & EUC services across people, process, and technology Acting as a senior technical escalation point and major incident specialist Driving improvements in service quality, tooling, and reporting Championing automation, infrastructure as code, and AI adoption Collaborating across functions to support service transitions and client delivery Who you are: Proven leadership in managing large, multi … skilled technical teams Deep understanding of infrastructure operations, end user compute, and service management Strong communication skillsable to engage at all levels, including exec and board Experience with tools like SCCM, Autotask Endpoint Manager, LogicMonitor, and patching platforms A strategic mindset with the ability to balance innovation and operational excellence A collaborative approach and a passion for coaching More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯