1 to 25 of 34 Service Management Jobs in South Yorkshire

Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to £577.76 p/d Umbrella inside IR35 Role purpose/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking … environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient ...

Yorkshire based Hybrid Working We're seeking an experienced Project Manager to lead the delivery and operational launch of a new enterprise Linux hosting service built on IBM LinuxONE. This is not a traditional PM role focused purely on server deployment. You'll be responsible for establishing a fully … supported, production-ready Linux platform, bringing together Mainframe, Linux, networking, storage, security, and service management teams to create a service that application teams can confidently consume. The successful candidate will combine strong technical credibility with proven project leadership, ensuring ownership models, operational processes, support structures, and service ...

Yorkshire based Hybrid Working We're seeking an experienced Project Manager to lead the delivery and operational launch of a new enterprise Linux hosting service built on IBM LinuxONE. This is not a traditional PM role focused purely on server deployment. You'll be responsible for establishing a fully … supported, production-ready Linux platform, bringing together Mainframe, Linux, networking, storage, security, and service management teams to create a service that application teams can confidently consume. The successful candidate will combine strong technical credibility with proven project leadership, ensuring ownership models, operational processes, support structures, and service ...

modernising its ERP landscape and developing the capabilities of its Shared Services function. This is an exciting opportunity for an experienced Head of Shared Service Transformation leader to play a pivotal role in translating a high-level business case into sustainable, measurable change across a complex, multi-functional environment. … establish appropriate KPIs and deliver measurable operational improvements. Driving the transition of activities into Shared Services and Centres of Excellence where appropriate. Establishing effective service management frameworks, SLAs and governance structures. Supporting the optimisation of ERP capabilities, automation, RPA, analytics and emerging AI solutions to improve Finance processes ...

have a background managing large scale suppliers against agreed standards and SLAs? If so, apply now. This contract will see the Network & Infrastructure Service Manager join an enterprise scale organisation at a time of major transformation. It's a great opportunity to make a significant contribution in a challenging … rewarding environment. The Network & Infrastructure Service Manager will be responsible for the following: Own the operational delivery of Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem ...

Business Systems function- including governance, support processes, and super-user networks to support the organisation as it grows. Key Responsibilities Business Systems Ownership & Lifecycle Management Strategic Roadmaps: Develop and execute long-term system roadmaps aligned with organisational priorities and compliance requirements. Portfolio Governance: Design and embed an application ownership … high user adoption. Continuous Improvement: Create standardised processes for capturing, prioritising, and delivering system enhancements and feature requests. About You Essential Experience Application Management: Administering business-critical software portfolios and coordinating technical support or issue resolution. Stakeholder & Change: Partnering with operational teams to improve business processes and balance daily ...

technology domains and business functions, the successful candidate will ensure projects are delivered safely, securely, within budget, and in compliance with regulatory and risk management standards. The role requires strong technical knowledge, exceptional stakeholder management skills, and a proven track record of delivering complex infrastructure initiatives within enterprise … RAID logs, delivery roadmaps, milestones, dependencies, and governance artefacts. Ensure successful delivery against agreed scope, budget, timelines, quality standards, and business outcomes. Drive proactive management of risks, issues, assumptions, and dependencies. Coordinate project resources across infrastructure, engineering, architecture, security, operations, and vendor teams. Facilitate project governance forums, steering committees ...

someone who has experience of this should be highlighted please. The key is someone who can lead the delivery of a supported Linux hosting service , not simply coordinate server provisioning. Lead the design, build and operational launch of a RHEL server offering on IBM Linux ONE. Work with … mainframe, Linux, network, storage, security and service-management teams to define responsibilities and deliver a service application teams can consume. IBM Linux ONE/IBM Z: Understanding of LPARs, IFL capacity, platform resilience and the chosen virtualisation approach—such as z/VM or KVM. Enterprise RHEL ...

ownership of complex technical issues. The role will also support the delivery of IT projects and work closely with colleagues to provide an excellent service to users. Key Skills & Experience 3+ years' experience in an ICT support or infrastructure environment. Strong 3rd line troubleshooting and problem-solving skills. Good … supporting Windows devices, Chromebooks, Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning ...

Lead the design, build and operational launch of a RHEL server offering on IBM LinuxONE. Work with the Mainframe, Linux, network, storage, security and service-management teams to define responsibilities and deliver a service application teams can consume. Essential experience: IBM LinuxONE/IBM Z: Understanding … provisioning, patching, hardening, monitoring, backup, automation and production support. Cross-platform delivery: Experience aligning Mainframe platform practices with Linux engineering and application requirements. Infrastructure service launches: Delivery of service catalogues, support models, SLAs, disaster recovery, operational acceptance and onboarding. Technical project management: Ownership of plans, dependencies, risks ...

architecture initiatives, ensuring alignment to HSBC's technology strategy, transformation objectives, and enterprise architecture standards. This position requires exceptional programme leadership, strategic planning, stakeholder management, and the ability to coordinate multiple interdependent initiatives across a global, matrixed organisation. The successful candidate will work closely with senior architects, engineering leaders … senior leadership. Ensure architecture initiatives remain aligned to strategic outcomes, regulatory requirements, technology standards, and organisational priorities. Coordinate funding, budget tracking, resource demand management, and investment reporting across the architecture portfolio. Facilitate collaboration across Architecture, Engineering, Cybersecurity, Service Management, Infrastructure, and Business teams to remove delivery barriers ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You’ll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...

roadmap, and operational excellence for critical enterprise messaging and integration platforms. You will bridge engineering, architecture, and business teams to drive platform standardization, lifecycle management, and high-availability outcomes across a global financial infrastructure. Your Impact Strategy & Roadmap: Define and maintain multi-quarter product roadmaps covering security, automation, platform … customer onboarding for IBM MQ, ACE, ITX, and Instana platforms. Lifecycle & Governance: Lead platform lifecycle initiatives-including upgrades, deprecation strategies, and technical debt management-while enforcing reference architectures and security controls (mTLS, certificate management). Reliability & Performance: Own service health outcomes by monitoring SLIs, SLOs, and MTTR ...

roadmap, and operational excellence for critical enterprise messaging and integration platforms. You will bridge engineering, architecture, and business teams to drive platform standardization, lifecycle management, and high-availability outcomes across a global financial infrastructure. Your Impact Strategy & Roadmap: Define and maintain multi-quarter product roadmaps covering security, automation, platform … customer onboarding for IBM MQ, ACE, ITX, and Instana platforms. Lifecycle & Governance: Lead platform lifecycle initiatives-including upgrades, deprecation strategies, and technical debt management-while enforcing reference architectures and security controls (mTLS, certificate management). Reliability & Performance: Own service health outcomes by monitoring SLIs, SLOs, and MTTR ...

Linux Programme Manager/Senior Infrastructure Project Manager to lead the delivery and operational launch of a supported RHEL (Red Hat Enterprise Linux) hosting service on IBM LinuxONE/IBM Z. This is not a generic infrastructure or mainframe PM position. Candidates must have a genuine Linux background … knowledge to challenge engineering teams, understand dependencies and drive technical decisions. Key Responsibilities Lead the design, build and launch of a supported RHEL hosting service on IBM LinuxONE/IBM Z . Coordinate Linux, mainframe, network, storage, security and service-management teams. Define the service offering ...

Linux Programme Manager/Senior Infrastructure Project Manager to lead the delivery and operational launch of a supported RHEL (Red Hat Enterprise Linux) hosting service on IBM LinuxONE/IBM Z. This is not a generic infrastructure or mainframe PM position. Candidates must have a genuine Linux background … knowledge to challenge engineering teams, understand dependencies and drive technical decisions. Key Responsibilities Lead the design, build and launch of a supported RHEL hosting service on IBM LinuxONE/IBM Z . Coordinate Linux, mainframe, network, storage, security and service-management teams. Define the service offering ...

ensuring projects are delivered on time, within budget, and to the highest quality standards. This role requires a strong blend of leadership, stakeholder management, governance, and delivery expertise. The Delivery Lead will act as the key point of coordination between business stakeholders, technology teams, third-party suppliers, and senior … metrics and KPIs, identifying opportunities for continuous improvement. Manage resource allocation and capacity planning to ensure optimal utilisation of project teams. Support financial management activities, including budget tracking, forecasting, and cost control. Coordinate with external vendors and third-party suppliers to ensure successful delivery of contracted services. Lead project ...

will enjoy problem-solving, building relationships with stakeholders, and finding practical solutions to business challenges. You will have: Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role. Experience supporting ERP systems or other business-critical applications. Strong analytical and troubleshooting skills with the ability … Microsoft Office applications, including Excel, PowerPoint, and SharePoint. Desirable skills include: Experience supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from ...

teams have historically operated with autonomy in tooling, frameworks, and processes. As we continue to scale, we must now centralise standards around source code management, vulnerability remediation, technical debt allocation, and risk reporting—without disrupting the pace of business value delivery. The Software Standards Manager acts as the bridge … single, reliable view of remediation progress and risk exposure. This is a highly visible and influential role, combining governance, technical literacy and stakeholder management to ensure our software estate is secure and sustainable. Responsibilities Technical Role Delivery Own and maintain a centralised catalogue of all internally developed applications, including ...

Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem management Drive delivery of infrastructure programmes and projects Support technology transformation initiatives and roadmap delivery Manage suppliers … service partners against agreed SLAs Act as the senior escalation point for major incidents Work closely with Architecture, Engineering, Security and Service Operations teams to align priorities and delivery outcomes Essential Experience Strong technical background in enterprise networking and infrastructure Proven experience running large-scale BAU operations ...

Role Description: Principal responsibilities: Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience. Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.Shape and priorities demand using transparent criteria (risk reduction, service … noise reduction standards). Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams. Maintain product documentation and service catalogue entries, ensuring clarity on "what's supported" and "how to consume". Be accountable for service health outcomes: availability, stability, performance, capacity ...

various products and services across the organisation to support;- Patient and Donor Care: Enabling access to relevant patient/donor information for healthcare professionals. Service Management: Improving services and supporting decision-making for a broad spectrum of services including logistics, manufacturing and genomics. Data Analysis: Identifying trends, predicting … understanding the quality of care being delivered. Research and Development: About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine ...

Experis - ManpowerGroup is seeking a Service Desk Architect to lead the design and transformation of Service Desk and End User Support across a complex multi-supplier banking environment. Hybrid work arrangement in Sheffield, with 3 days on-site. The role requires 8+ years in service management and strong experience with enterprise-scale operating models, data flows, and governance. The position emphasizes architecture, data integration, and automation initiatives to improve service quality and #J-18808-Ljbffr ...

routing and firewalls Cisco networking/CLI experience Experience with VoIP or unified communications Strong troubleshooting and problem-solving skills Good understanding of IT service management and change processes Able to work independently and take ownership Strong communication skills and a proactive attitude CCNA is desirable ...

collaborate with team members acrossthe platform function Strong experience within complex, high-pressureproduction environments Spectrum scale (GPFS, NFS, SMB) in active-activeenvironments Cluster management across Spectrum Scale, Oracleand ESXi Linux command line experience Storage provisioning across IBM estates Service management tools such as ServiceNow Understanding ...