1 Service Management Jobs in Wakefield

teams from 1st line to 3rd line, the Head of Networks oversees problem triage through to resolution. Their expertise ensures seamless operations and efficient service delivery. Quality Assurance: They are responsible for maintaining high-quality, consistent, and cost-effective services. Regular reporting against key performance indicators ensures adherence to … agreed metrics and service level agreements. Budget Authority: Own and manage the budget for Network Operations. Manage headcount and P&L for Network Managed Services. Customer Advocacy: As the Network Managed Services advocate, they collaborate with the service management team to represent customer interests both internally and … What we are looking for: Education & Qualifications: As this is leading a network orientated technology team CCNP or equivalent Leadership qualifications such as BTEC. Service Management such as ITIL Experience: Minimum 10 Years in management role of frontline technical teams Technical background in Network managed services Technical more »