related to its IT systems and services. You will be customer focused, ensuring that our partners are driven to deliver a fast, reliable broadband service to our customers end consumers. This role has operational oversight of key internal IT systems and services, and externally provided systems and services delivered … functioning. In this role you will: You will be responsible for the operations and performance of our IT systems and services, working with our service provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual … obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network related events are understood and IT impacts are identified more »
Skills: Bachelor's degree in information technology, Computer Science, or related field (Master's degree preferred). Minimum 3+ years of experience in IT management roles, preferably in an educational or similar setting. Strong leadership and team management skills, with a focus on staff development. Proficient in IT … software, networking, and security. Excellent problem-solving and decision-making abilities, prioritizing efficiency. Exceptional communication and interpersonal skills, enabling effective collaboration. Experience in project management, ensuring timely and budget-conscious execution. Familiarity with ITIL framework and other IT servicemanagement practices. Certifications such as CompTIA A+, Network+ … to rory.kelly @ circlerecruitment.com or call 0161 877 9200 for an informal chat. IT Team Lead - Manager - Systems - Infrastructure - ITIL - Troubleshooting - Hardware - Software - Communication - Office365 - ServiceManagement - Service Desk - Project Management - Windows - Education Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn more »
Ready to utilise your skills and knowledge in troubleshooting hardware and software? Are you looking for an exciting opportunity to gain meaningful exposure on ServiceManagement, Service Now, and knowledge of ITIL processes? Join us as an End User Computing (EUC) Specialist! Careers at TCS: It means … soft break fix services for laptops and desktops. Provide laptop and desktop support admin with PC cycle, leveraging your IMACD experience. Include the inventory management of new and re-deployable assets. Perform asset management including asset tagging or scanning, updating the Asset database with all changes performed or … with emphasis on Windows 7, Windows 10 and Office 2013. Working experience in SNOW. English proficiency/Good Communication in local language. Knowledge on ServiceManagement/ITIL process. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature more »
CCTV Engineer Videalert is the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. Videalert offers a comprehensive suite of ANPR/CCTV traffic and parking management solutions comprising attended, unattended, and mobile using the same … critical part of the operations team. It is the function of our Field Engineers to ensure the hardware required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. Core Duties & Responsibilities: Work with the Head of ServiceManagement, PMO Manager and Technical Manager and wider service delivery and servicemanagement team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. System commissioning - working with our engineering partners to install at client sites, ensuring systems are more »
Customer Service Agent (Service Desk - Shift Days/Nights) Onsite Stockley Park (West Drayton) About VIRTUS VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. In May 2023 we announced … value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength. Job Summary As a Customer Service Agent, you will be part of the VIRTUS ServiceManagement Centre who are the first point of contact for customer issues and … queries. You will play a key role in ensuring that our customers receive an excellent level of service and are kept updated on planned and unplanned activity within our data centres. Duties and Responsibilities The role includes but is not limited to the following: - Responding to customer submitted tickets more »
Responsibilities Responsible for co-developing and executing product roadmaps for the following products within the supply chain execution domain: direct procurement, including related data management and orchestration tools Product management: Accountable for managing the product backlog and prioritizing all Digital & Tech services, in alignment with business partners, for … as required to align and agree plans. Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements. ServiceManagement: Engaging, as needed, with outsourced Level 3 support teams in the Supply … data integrations are efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting. People Management: Accountable for the management of agency/third party workers. Why You? Basic Qualifications Degree in Engineering/IT or equivalent Extensive hands more »
National Physical Laboratory, Hampton Road, Teddington, England
NPL MANAGEMENT LIMITED
In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician. Role Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support … of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. IT Solutions Technician Apprentice duties: IT Service Desk providing help and support to end users on the phone … of financial/business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Servicemanagement and reporting Training Apprentices will be required to attend college at least x 1 day per week at Richmond Campus completing necessary more »
for you. With IT and digital strategy at the forefront of your mind, youll have a view on operating models, technology transformation & improvement of servicemanagement processes. Experience 4+ years experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »
and technical support to their German-speaking customers Dealing with queries from distributors, partners, re-sellers, subcontractors and engineers Entering information into the call management database Escalating the call to the next appropriate level of customer servicemanagement where necessary About you: This role is a great … fluent in German and English (written and spoken) Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment Solid knowledge of Microsoft operating systems Demonstrated interpersonal skills and the ability to work as part of a more »
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »
