12 Service Manager Jobs in Central London

Service Delivery Manager (SC Cleared) Duration: Minimum 6 months Rate: £450.00 per day inside IR35 Location: Central London (On-site) Job Description: We are seeking a highly experienced Service Delivery Manager who holds current SC Clearance to join our team for a minimum … month contract assignment. As a Service Delivery Manager, you will be responsible for managing a small service delivery team to ensure the seamless provision of services to our esteemed government end client. Key Responsibilities: Oversee the delivery of services to meet the client's requirements and … expectations. Manage a small service delivery team, providing guidance, support, and direction. Develop and maintain strong relationships with the government end client and other stakeholders. Ensure compliance with contractual agreements and service level agreements (SLAs). Monitor service performance, identify areas for improvement, and implement corrective actions more »

London, UK (Hybrid - 2-3 Days Onsite Weekly) About the Role: I'm on the lookout for a detail-oriented and experienced Exposure Data Service Manager to join my Insurance client on a 12-month contract basis. This is a critical role where you will oversee and … and vendor management, while also leveraging your understanding of catastrophe modelling to support their operations. Key Responsibilities: Vendor Management: Efficiently manage relationships with data service providers, ensuring high standards of service delivery and compliance. Data Cleansing: Lead initiatives to identify and correct inaccuracies in their exposure data, enhancing more »

The Opportunity The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs. At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all … together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core - PDS. The role of the Service Delivery Manager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of … Integrated Workplace Management Service. As the Service Delivery Manager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS). You will lead the technical team, ensuring that they work in an more »

relationships with the business to better enable it and to own and drive forward all Desktop involved IT transformation initiatives. Owning, leading and supporting service change activities will be an exciting part of the role where ownership and empowerment will be reliably encouraged and supported. Key Actions Team Management … management. Including proxying management peers during absence Transformation Driving people, process and technology forward to change the way we operate in both the Desktop Service space Cross-functional Promoting work across multiple teams, creating opportunities for shift left and more effective use of capabilities and promoting career pathways Modern … Desktop Service Driving chances to change and improve and working collaboratively on our EUC landscape. Reporting Responsible for providing accurate information, reporting on a regular basis and to deadlines. You will build complimentary improvement plans to support delivery of the service strategy Ongoing Performance & Continuous Service Improvement more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these more »

Technical Services Manager - FM Service Provider - Moorgate, City of London - Up to £75,000 An exciting opportunity has arisen to work at an iconic building for a leading FM Service Provider based in Moorgate, City of London. GH Engage are currently recruiting for a Technical Services … the agreed timescales, managing the workload accordingly. Responsible for Statutory & Code compliance of sites. Work closely with the technical team to ensure that the service levels are maintained to a consistently high level. Manage regular and ongoing projects alongside the onsite project team. Meet with the client to establish … Reports on a monthly basis. Uphold high levels of communication with the client, responding to queries and requests in a timely manner. Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines. Investigate and report on major Operational incidents. Ensure all paperwork is more »

and execute IT strategies. * Ensure an efficient and robust IT support function covering managing requests, incident, problem, and change management. * Work with IT Managed Service Providers, ensuring IT services align with needs. * Maintain maximum system uptime and promptly address system issues, particularly related to Microsoft Dynamics CRM and Azure … platforms. * Oversee IT security, software licensing, hardware procurement, and user distribution. * Developing and enforcing IT security policies and procedures. * Provide regular IT service performance reports and ensure IT contingency plans are effective, updating, as necessary. * Assist in IT-related projects, offering technical guidance on procurement and implementation, especially within … You will manage in-house IT support activities, include network infrastructure and AV, ensuring staff are effectively assisted with technical problems beyond the Managed Service Provider's scope. If you enjoy a varied role in a smaller company, then this position will be for you - you want to use more »

IT Desktop Services Manager, London (Hybrid) £50-70k + bonus + benefits Working for at truly great company, continually striving to be amazing. A corporate financial services that has a family, colleague first feel - where you can develop & progress. You will be joining a IT Team who … line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business … stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance management more »

who is detail-orientated, commercially minded, and experienced Registered Manager to be responsible for the day-to-day running of the service with support from the Company Director and experienced Nominated Individual. This is a multi-faceted cross business role as the post holder will also … provide in Scotland under The Care Inspectorate Scotland. Role overview The Registered Manager for Health Now will have overall responsibility for the service provision and will be actively involved in the day-to-day delivery of the service including leading clinical supervision to a dedicated team … and the monitoring of all service users ensuring we deliver the highest standard of care and support. As a requirement for Scottish suppliers, you will ensure the compliance of all nurses meets CIS standards and manage a team of nurse assessors who will undertake initial assessments ensuring all nurses more »

Technical Services Manager Blue Chip Building Central London City Up to 75K Would you like to work at an extremely high profile building in Central London? Have you got a proven track record with the commercial building services industry? If so please read on... An excellent opportunity has … leading companies in the facilities industry. They currently maintain a number of blue chip maintenance contracts and are looking for an experienced Technical Services Manager to work on a high profile contract based in the city, close to Liverpool Street. The main purpose of the job will be … will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a 6 star service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include: Manage more »

Technical Services Manager Leading FM Provider Canary Wharf - up to 75K + Package Would you like to work for one of the leading maintenance providers in London? Have you got a proven track record with the technical facilitiesand maintenance services industry? If so please read on... An excellent … in the facilities industry. They currently maintain a number of facilities and maintenance contracts across the UK and are looking for a Technical Services Manager to work at a high profile buildings based inCanary Wharf. The role will also be responsible for managing the maintenance team on site … and also dealing with external subcontractors. The Technical Services Manager will also need to maintain the site's PPMs to 100% completion at a high quality level, ensure compliance and health and safety are conducted to a high standard and also make sure the asset registeris updated on more »

Customer Services Manager @ Rewards Platform/Health Tech App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend on everything from … gym memberships, to holidays to Peleton bikes !! Role: The customer services manager will supporting SME and enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc … with customers to understand their support needs Designing and implementing best practices to support fast global scale On-boarding, training and managing the customer service team Implement the right framework, understanding of ITIL or similar an advantage Work with commercial team to create service levels agreements and then more »