4 of 4 ServiceNow Jobs in Reading

knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring ...

recovery validation. Familiarity with IT/OT environments and systems (e.g., SCADA, SAP ECC, core ERP/CRM). Comfort with CMDB/ServiceNow, dependency mapping, and recovery sequencing concepts. Mandatory Skills: OT/IOT Security Operations (SecOps) . Role purpose: To act as the senior bridge between the Product ...

Description: Mandatory Skills: ServiceNow - SaaS Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader. Key Responsibilities Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating … solution assessments, process analysis, and roadmap planning. Provide post-implementation support and proactively optimize event management processes. Essential Skills & Experience Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture. Proficient in designing event rules, alert correlation, deduplication, and suppression. Skilled in integration via SNMP traps, REST ...

Senior ServiceNow Programme Manager Location: Reading (Hybrid - 3 days onsite) Type: Permanent Role Overview Lead large-scale ServiceNow programmes, acting as a trusted advisor to clients while driving successful delivery, process transformation, and platform optimisation. Key Responsibilities Engage with stakeholders to understand current processes and define future-state solutions Lead … ServiceNow programme delivery (planning, governance, risk management) Drive process design, gap analysis, and scalable solution implementation Oversee integrations, platform performance, security, and compliance Communicate progress, risks, and updates clearly to stakeholders Ensure high-quality documentation and adherence to best practices Mentor team members and support delivery excellence Required Qualifications 15+ ...