7 of 7 ServiceNow Jobs in Reading

performance management Experience setting and managing SLAs/KPIs as well as in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy ...

knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring ...

resource management Experience in change management and organisational transformation initiatives Commercial awareness with the ability to balance scope, value and cost Familiarity with ServiceNow advantageous Knowledge of MS Project, Jira or similar tools beneficial Project management certification (PMP, PRINCE2, PMI-ACP) preferred but not essential Personal Attributes Strategic thinker with ...

identify and investigate complex problems and implement resolutions Direct contact with customers/end-users on the phone and by email IT Service Desk (ServiceNow etc.) experience Desired Experience .Net (C#), SQL (including SSAS, SSIS & SSRS) Azure infrastructure (VMs, VNETs, certificates etc...,) ITIL v3/v4 Foundation Microsoft certifications ...

recovery validation. Familiarity with IT/OT environments and systems (e.g., SCADA, SAP ECC, core ERP/CRM). Comfort with CMDB/ServiceNow, dependency mapping, and recovery sequencing concepts. Mandatory Skills: OT/IOT Security Operations (SecOps) . Role purpose: To act as the senior bridge between the Product ...

Description: Mandatory Skills: ServiceNow - SaaS Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader. Key Responsibilities Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating … solution assessments, process analysis, and roadmap planning. Provide post-implementation support and proactively optimize event management processes. Essential Skills & Experience Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture. Proficient in designing event rules, alert correlation, deduplication, and suppression. Skilled in integration via SNMP traps, REST ...

Location: Reading or Scotland (1 day per week onsite) Contract Length: 6 months Day Rate: £600-£625 per day (Inside IR35) Industry: Energy & Utilities Type: Contract Overview We are seeking an experienced Delivery Lead to ...