8 of 8 ServiceNow Jobs in Reading

operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication ...

/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop ...

knowledge of: Enterprise Infrastructure, Networks and End User Computing Microsoft 365, Azure and/or AWS IT Service Management (ITIL, Incident, Problem & Request Management) ServiceNow or similar ITSM tools Jira and Confluence IT security and compliance standards (ISO27001, Cyber Essentials, CIS) Service improvement, governance and operational risk management ...

user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 and Cyber Essentials Ability to lead technical teams and drive ...

delivery and performance management Experience setting and managing SLAs/KPIs and in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy ...

major incidents and high-pressure situations Experience working with Service Desk and multi-supplier environments Strong stakeholder management and communication skills Working knowledge of ServiceNow (or similar ITSM tools) Experience supporting service transitions/early life support Ideal Profile Calm under pressure and confident managing escalations Highly proactive with strong ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join ...

driving a balanced and effective planned versus reactive pipeline. \n You will also play a key role in monitoring and reporting demand performance through ServiceNow, supporting continuous improvement of processes, and helping to enhance colleague experience in how demand is managed and progressed. \n Our technology estate is broad, diverse … finance, and resource demand, ensuring alignment with business planning and a balanced planned vs reactive pipeline. \n Monitors and reports on demand performance using ServiceNow, identifying constraints, risks, and opportunities for improvement across the portfolio. \n Drives continuous improvement in demand management processes, promotes best practice, and supports enhanced colleague ...