20 of 20 Support Analyst Jobs in the North West

business. They operate globally across television, film, streaming and digital platforms. Due to continued investment and growth, they are expanding their technology offering and keen to appoint an Application Support Analyst. This is a home-based role for a 6-month fixed term contract paying a salary range of £40,000 to £50,000. As an experienced Application Support Analyst, you will support across a range of commercial applications. Responsible for tickets, system improvements to improve services. Application Support Analyst: Duties Record & update all support activity to allow effective reporting Document solutions to assist with common issues Identify & recommend enhancements to improve services performance Ensure root causes are implemented across teams Assist with … upgrades, testing and rollouts of new features Monitor of applications and services Record all activity and calls on - Jira, ServiceNow, Service Cloud Follow documented user procedures to help support incidents Application Support Analyst: Experience Essential : Technical Knowledge - SQL, creating and running scripts against databases Previous experience of an IT support team Follow documented procedures - carryout updates More ❯

IT Support Analyst Liverpool -Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. Youll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: Handling support … where needed Deploying software, applying patches, and maintaining system security Supporting starters/leavers onboarding/offboarding Providing user guidance and training Visiting local offices to deliver hands-on support Skills: Strong communication skills (phone and written) Experience in a professional environment Confident supporting users with varying technical levels Hands-on experience with Windows 10 Enterprise, Windows Server, AD … security policies Solid troubleshooting skills and ability to prioritise workload Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you. More ❯

Junior IT Support Analyst Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly ?Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT … career with a global engineering company driving the energy transition . Be the First Line of Tech Suppo rtAs a Junior IT Support Analyst, you'll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You'll work closely with the wider IT team to deliver high … quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructur e.This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environmen t. What You'll Be Responsible ForIn this user-facing role, you wi ll:Provide responsive support More ❯

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Manchester, Mainly Remote Application Support Analyst required to work for a law firm based in Manchester. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst with experience … you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details Key Skills Required: Microsoft 365: Maintain and support the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive Visual Files: Oversee the configuration, maintenance, and development of Visual Files … case management system; Maintain and support SQL Server databases underpinning core business applications. Reporting: Write, maintain, and optimise SQL queries and reports. Artificial intelligence: Developing capabilities utilising the firms chosen Generative AI platform. This is a fantastic opportunity to join a forward-thinking team. Salary dependent on experience. Apply now More ❯

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Manchester, Mainly Remote Application Support Analyst required to work for a law firm based in Manchester. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst with experience More ❯

IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the following … roles, we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates … easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician/ More ❯

IT Support Analyst Liverpool -Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. Youll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment click apply for More ❯

Job Code: R102702 Job Title: IT & Lab Systems Support Analyst Location: Liverpool, UK Salary Range: £34,000 to £50,000 Role Summary We are seeking a meticulous and technically skilled IT & Lab Systems Support Analyst to join a dedicated team supporting the critical computerised systems within the quality control laboratories of a leading global pharmaceutical and … vital lab systems, playing a key role in maintaining the integrity of processes that are essential to patient safety and product quality. Key Responsibilities Provide hands-on 2nd level support for laboratory IT systems and instrumentation, escalating to 3rd level support in collaboration with external vendors when required. Utilise ServiceNow to manage, track, and resolve incidents and service … for all activities, ensuring full adherence to GMP and data integrity standards at all times. Essential Skills & Experience A minimum of 2 years of professional experience in an IT support role. Proven experience working with ServiceNow for incident and request management. Strong, in-depth knowledge of Windows 10/11 and administration via Active Directory. Practical experience with SCCM More ❯

Job Code: R102702 Job Title: IT & Lab Systems Support Analyst Location: Liverpool, UK Salary Range: £34,000 to £50,000 Role Summary We are seeking a meticulous and technically skilled IT & Lab Systems Support Analyst to join a dedicated team supporting the critical computerised systems within the quality control laboratories of a leading global pharmaceutical and … vital lab systems, playing a key role in maintaining the integrity of processes that are essential to patient safety and product quality. Key Responsibilities Provide hands-on 2nd level support for laboratory IT systems and instrumentation, escalating to 3rd level support in collaboration with external vendors when required. Utilise ServiceNow to manage, track, and resolve incidents and service … for all activities, ensuring full adherence to GMP and data integrity standards at all times. Essential Skills & Experience A minimum of 2 years of professional experience in an IT support role. Proven experience working with ServiceNow for incident and request management. Strong, in-depth knowledge of Windows 10/11 and administration via Active Directory. Practical experience with SCCM More ❯

P4W Application Support Analyst ( Partner4Windows Specialist), NW Central London, We are seeking an experienced and proactive Application Support Analyst with specific expertise in Partner4Windows . You will be the primary technical point of contact for P4W, playing a crucial role in ensuring the system's stability, performance, and successful adoption across this legal firm. They are … chance to move beyond basic troubleshooting and contribute to system enhancement projects, working closely with their Finance, IT, and Fee Earners teams. Key Responsibilities Provide 2nd and 3rd-line support for all incidents and service requests related to the P4W Practice Management System (PMS). Perform essential system administration duties, including user setup, security, permissions, and maintenance tasks. Troubleshoot … end-user training as required. Assist with data integrity checks and ensure compliance with internal financial and regulatory standards. Skills & Experience Required Essential: Proven, in-depth experience providing application support for Partner4Windows (P4W) within a professional services or legal environment. Strong understanding of core legal accounting principles (time recording, disbursements, client/office money, billing, and ledger management). More ❯

Prestigious opportunity within an established technology team for a Senior Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working. As our Senior Applications Support Analyst, you will be responsible for:- Performing … with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Knowledge of reporting tools, SQL, Power BI or ETL Familiar with supporting Northgate Housing Management System (or similar … GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and More ❯

Prestigious opportunity within an established technology team for a Senior Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working. As our Senior Applications Support Analyst, you will be responsible for:- Performing … with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Knowledge of reporting tools, SQL, Power BI or ETL Familiar with supporting Northgate Housing Management System (or similar … GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and More ❯

IT Support Analyst with Microsoft 365, Windows systems and networking experience required by a digital technology solutions provider. In this role you deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover. This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough … internal IT team supports over 150 users across multiple UK sites, working with a varied technology stack in a hands-on environment. The role offers exposure to both operational support and project-based work within a close-knit team. Responsibilities: Deliver first and second-line support across Microsoft 365, hardware, and core systems Maintain, configure and troubleshoot laptops … desktops and user peripherals Support network functions including VLAN, Wi-Fi, and switch configuration Administer user accounts via Active Directory and Azure Manage and resolve helpdesk tickets in line with internal SLAs Required: Strong experience supporting Microsoft 365 and Windows environments Proven ability to handle both first and second-line support tasks independently Working knowledge of networking principles More ❯

IT Support Analyst with Microsoft 365, Windows systems and networking experience required by a digital technology solutions provider. In this role you deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover. This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough … internal IT team supports over 150 users across multiple UK sites, working with a varied technology stack in a hands-on environment. The role offers exposure to both operational support and project-based work within a close-knit team. Responsibilities: Deliver first and second-line support across Microsoft 365, hardware, and core systems Maintain, configure and troubleshoot laptops … desktops and user peripherals Support network functions including VLAN, Wi-Fi, and switch configuration Administer user accounts via Active Directory and Azure Manage and resolve helpdesk tickets in line with internal SLAs Required: Strong experience supporting Microsoft 365 and Windows environments Proven ability to handle both first and second-line support tasks independently Working knowledge of networking principles More ❯

IT Support Analyst with Microsoft 365, Windows systems and networking experience required by a digital technology solutions provider. In this role you deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover. This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough … internal IT team supports over 150 users across multiple UK sites, working with a varied technology stack in a hands-on environment. The role offers exposure to both operational support and project-based work within a close-knit team. Responsibilities: Deliver first and second-line support across Microsoft 365, hardware, and core systems Maintain, configure and troubleshoot laptops … desktops and user peripherals Support network functions including VLAN, Wi-Fi, and switch configuration Administer user accounts via Active Directory and Azure Manage and resolve helpdesk tickets in line with internal SLAs Required: Strong experience supporting Microsoft 365 and Windows environments Proven ability to handle both first and second-line support tasks independently Working knowledge of networking principles More ❯

Rate: £18.57 per hour/£36,211.50 (pro-rated) Benefits: Paid breaks, free on-site parking About the Role Our client is looking for a proactive and adaptable Operational Support Analyst to support their operational and technology transformation projects. You'll support new processes, systems, and ways of working. The role blends on-the-ground operational … support, training, and office-based analytical work. What You'll Be Doing Investigate issues with self-service kiosks, check-in desks, and airline systems when faults occur. Speak with passengers and airline staff to understand problems and relay insights. Quickly learn and adapt to different airline check-in processes. Take ownership of assigned zones and check-in areas, ensuring … airport systems and third-party airline software/hardware supporting live operations. 2. Training & Change Management Train airline and airport teams on new processes, technologies, and ways of working. Support lifelike proving, testing real-world operational scenarios before they go live. 3. Documentation & Business Case Support Produce clear and concise training guides, briefing packs, and process documentation. Contribute More ❯

IT Support Analyst with Microsoft 365, Windows systems and networking experience required by a digital technology solutions provider. In this role you deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover. This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough More ❯

Role:- Desktop Support Analyst Type:- Contract Inside IR35 Only/- Mode:- fully on site 5 days in a week. Location:- Liverpool UK with occasional travel to Stoke, Crewe and Chester office. Job Description: Excellent communication skills – particularly telephone and written Experience of working in a professional practice environment The ability to assess each User's level of IT More ❯

Role:- Desktop Support Analyst Type:- Contract Inside IR35 Only/- Mode:- fully on site 5 days in a week. Location:- Liverpool UK with occasional travel to Stoke, Crewe and Chester office. Job Description: Excellent communication skills – particularly telephone and written Experience of working in a professional practice environment The ability to assess each User's level of IT More ❯

Role:- Desktop Support Analyst Type:- Contract Inside IR35 Only/- Mode:- fully on site 5 days in a week. Location:- Liverpool UK with occasional travel to Stoke, Crewe and Chester office. Job Description: Excellent communication skills – particularly telephone and written Experience of working in a professional practice environment The ability to assess each User's level of IT More ❯