4 of 4 Support Analyst Jobs in the North West

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Manchester, Mainly Remote Application Support Analyst required to work for a law firm based in Manchester. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst with experience … you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details... Key Skills Required: Microsoft 365: Maintain and support the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive Visual Files: Oversee the configuration, maintenance, and development of Visual Files … case management system; Maintain and support SQL Server databases underpinning core business applications. Reporting: Write, maintain, and optimise SQL queries and reports. Artificial intelligence: Developing capabilities utilising the firms chosen Generative AI platform. This is a fantastic opportunity to join a forward-thinking team. Salary dependent on experience. Apply now More ❯

IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the following … roles, we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates … easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician/ More ❯

P4W Application Support Analyst ( Partner4Windows Specialist), NW Central London, We are seeking an experienced and proactive Application Support Analyst with specific expertise in Partner4Windows . You will be the primary technical point of contact for P4W, playing a crucial role in ensuring the system's stability, performance, and successful adoption across this legal firm. They are … chance to move beyond basic troubleshooting and contribute to system enhancement projects, working closely with their Finance, IT, and Fee Earners teams. Key Responsibilities Provide 2nd and 3rd-line support for all incidents and service requests related to the P4W Practice Management System (PMS). Perform essential system administration duties, including user setup, security, permissions, and maintenance tasks. Troubleshoot … end-user training as required. Assist with data integrity checks and ensure compliance with internal financial and regulatory standards. Skills & Experience Required Essential: Proven, in-depth experience providing application support for Partner4Windows (P4W) within a professional services or legal environment. Strong understanding of core legal accounting principles (time recording, disbursements, client/office money, billing, and ledger management). More ❯

We are looking for an experienced Application Support Analyst to support and maintain a business-critical cloud application during a period of transition within the technology team. This is a 6-month contract (inside IR35) with the possibility of extension. The role focuses on ensuring stability, performance and continuity of service, working closely with internal users, external … partners, and wider IT teams. What you'll be doing: Provide L2-L3 support for a customer-facing application. Act as an escalation point for access and usage issues. Triage, investigate and resolve incidents within SLA. Escalate complex issues to third-party partners when required. Monitor ticket queues and manage inci dents via ITSM tooling. Perform AWS health checks … monitor alarms, and manage general application oversight. Support maintenance, monitoring, configuration, and release activity. Skills needed: Experience supporting cloud-based applications Experience navigating AWS Knowledge of SQL for troubleshooting Background with Windows Familiarity with ITSM tools (ServiceNow, Jira). Length: Initial 6 months IR35: Inside IR35 Hybrid: 1-2 days onsite per week Start: Mid December or early Jan More ❯