4 of 4 Support Analyst Jobs in the North West

Legal IT Application Support Analyst, M365, Visual Files, Practice Management, Manchester, Mainly Remote Application Support Analyst required to work for a law firm based in Manchester. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application Support Analyst with experience … you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details... Key Skills Required: Microsoft 365: Maintain and support the firms SharePoint intranet; Continued development of the firms Client Portals solution built on SharePoint and Aderant Drive Visual Files: Oversee the configuration, maintenance, and development of Visual Files … case management system; Maintain and support SQL Server databases underpinning core business applications. Reporting: Write, maintain, and optimise SQL queries and reports. Artificial intelligence: Developing capabilities utilising the firms chosen Generative AI platform. This is a fantastic opportunity to join a forward-thinking team. Salary dependent on experience. Apply now More ❯

IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the following … roles, we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates … easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician/ More ❯

We are looking for an experienced Application Support Analyst to support and maintain a business-critical cloud application during a period of transition within the technology team. This is a 6-month contract (inside IR35) with the possibility of extension. The role focuses on ensuring stability, performance and continuity of service, working closely with internal users, external … partners, and wider IT teams. What you'll be doing: Provide L2-L3 support for a customer-facing application. Act as an escalation point for access and usage issues. Triage, investigate and resolve incidents within SLA. Escalate complex issues to third-party partners when required. Monitor ticket queues and manage inci dents via ITSM tooling. Perform AWS health checks … monitor alarms, and manage general application oversight. Support maintenance, monitoring, configuration, and release activity. Skills needed: Experience supporting cloud-based applications Experience navigating AWS Knowledge of SQL for troubleshooting Background with Windows Familiarity with ITSM tools (ServiceNow, Jira). Length: Initial 6 months IR35: Inside IR35 Hybrid: 1-2 days onsite per week Start: Mid December or early Jan More ❯

Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively.?We have a new opportunity for a 2nd Line Support Analyst to join our IT team. This is a full time, 35 hours per week, permanent role based at our Oldham, Bower House office. The team are currently … working to a hybrid working style alternating 1 week in the office, 1 week from home. The overall purpose of the role is to support and maintain end-user computing devices and deliver 2nd line technical support for all incidents and requests across Guinness. What we’re looking for We know that how we do things is just More ❯