4 of 4 Support Manager Jobs in the West Midlands

Are you looking for your next SaaS or CRM Support Team leadership challenge Eager to drive the success of a talented UK team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a … place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence More ❯

We're hiring a Global Support Manager, a new role for us, which will be responsible for leading the overall service desk & support operations at Flooid. You will be responsible for expanding and scaling the function to a global market, across multiple languages, time zones and regions, while working to increase overall process maturity. We're looking … a continuous improvement mindset, strong attention to detail, and high standards. You should have an inquisitive mindset and the drive to take ownership of the team, ensuring top-quality support is delivered consistently to customers. Some of your responsibilities will include: Ensuring all support issues are addressed promptly and effectively, in line with service level agreements (SLAs) Developing … a new target operating model for support and own the implementation, measurement and continual improvement of the model Managing, developing, and training the support teams, in line with new operating model Owning and evolving the coverage patterns/rotas to ensure the right levels of coverage, skills and personnel across time zones and regions Leading globalisation of service More ❯

warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide. Your new role As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide expert advice to customers on plumbing products. This is a newly created position due … to the current manager reducing their working days. You will work closely with them during the transition and receive ongoing support to ensure you succeed in your new role.Your responsibilities will include managing the day-to-day operations of the technical support team, ensuring high service standards, and acting as an escalation point for complex technical queries. … A competitive salary between £40,000 - £45,000. Free on-site parking. 25 days annual leave plus bank holidays. The opportunity to step into a leadership role with full support from the existing manager during the transition. Join a respected and established business with a strong reputation in the industry. What you need to do now If you More ❯

Your new company We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for More ❯