2 of 2 Support Manager Jobs in the West Midlands

Application Support Manager Remote (UK)/Quarterly travel to Scotland Salary £50,000 – £55,000 A specialist software company with a strong international reputation are hiring for a Application Support Manager to take ownership of its customer support function and drive meaningful improvements across service … delivery, release management, and ITSM processes whilst line managing a team of six application support specialists. This is a critical leadership supporting a customer base of around 50–70 accounts in depth. You won't be managing a ticket queue in the thousands; you'll be owning relationships, leading ...

Technical Support Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. … Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will ...