2 of 2 Support Manager Jobs in the West Midlands

Patient Support Manager Location: Shrewsbury area Salary: up to £50k + bonus Contract: Full-time, Permanent About the Role We're seeking a dynamic Patient Support Manager to lead a high-performing team responsible for managing new enquiries and ongoing patient care. This role is pivotal in driving service excellence, improving patient experience, and delivering measurable … patient pathways, and ensuring that every interaction reflects our clients' commitment to quality and compassion. Key Responsibilities Performance & KPI Management Own and monitor performance metrics across enquiry and patient support functions. Track daily dashboards and produce weekly reports for senior management. Achieve strong conversion rates and service-level performance. Ensure prompt patient follow-up and timely communication throughout the … care journey. Team Leadership & Culture Lead, motivate, and support the Patient Support Team to exceed KPIs. Build a culture of accountability, ownership, and continuous improvement. Recruit, onboard, and develop new team members effectively. Deliver regular coaching on communication, objection handling, and service quality. Service & Process Improvement Map and refine patient pathways to remove delays and enhance experience. Collaborate More ❯

Patient Support Manager Location: Shrewsbury area Salary: up to £50k + bonus Contract: Full-time, Permanent About the Role We're seeking a dynamic Patient Support Manager to lead a high-performing team responsible for managing new enquiries and ongoing patient care click apply for full job details More ❯