1 to 25 of 37 Support Specialist Jobs in London

IT User Support Specialist/IT Support Analyst A fantastic opportunity has arisen for a IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis. IT User Support Specialist/IT Support Analyst Responsibilities and Duties: * Provide assistance by liaising with clients … via email, telephone or in person as part of the London IT Service; * Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and New York; * Log all calls using Helpdesk Software (iSupport); * Escalate calls to the appropriate teams with the assistance of the IT User Support Coordinator; * Must be able to prioritise support requests and keep clients informed of the status of their query; * Provide direct hands on IT support to users in a Microsoft Windows environment; * Troubleshoot a wide variety of Hardware and Software issues across the London office; * Assist with the planning, scheduling and execution of computer equipment installations, imaging, upgrades More ❯

Technology Support Specialist Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London. Salary to £50,000 + paid overtime Monthly rotating shift pattern between 08:30am – 6:30pm Superb employee benefits, including a £100 monthly employee … software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software. Technology Support Specialist Key Responsibilities: Log all incoming incidents and requests as well as actions taken to resolve them Respond to incidents and request escalations from Help Desk and provide … wishes Maintain strong knowledge of third-party video conference systems. Including but not limited to: WebEx, Zoom, MS Teams Travel to Europe/Paris office to provide on-site support to firm’s Paris-based community Technology Support Specialist Skills & Requirements: Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL 3+ years More ❯

This role invites a detail-ready, systems-aware specialist into a global CRM environment where marketing operations pulse across regions and time zones. Your focus is to keep CRM programs healthy, tuned, and steadily improving. You will partner with market teams, digital specialists, and technical groups to translate strategy into executable workflows, ensure campaigns run smoothly, and maintain a … clear view of data, audiences, and platform behaviour. This role requires proven success with Salesforce Marketing Cloud. Global CRM Support Specialist Key Responsibilities: * Serve as the frontline resource for CRM colleagues worldwide, responding to operational and technical questions with clarity and efficiency. * Coordinate CRM processes end to end, from gathering requirements to confirming delivery timelines and verifying outcomes. … how-to notes, and reference materials that help marketing teams work confidently and independently. * Pinpoint opportunities for streamlined processes, automation gains, and improved use of SFMC's advanced features. * Support global adoption of emerging CRM practices, tools, and platform updates. Ideal Global CRM Support Specialist Profile: * You communicate with precision and can translate difficult technical concepts into More ❯

This role invites a detail-ready, systems-aware specialist into a global CRM environment where marketing operations pulse across regions and time zones. Your focus is to keep CRM programs healthy, tuned, and steadily improving. You will partner with market teams, digital specialists, and technical groups to translate strategy into executable workflows, ensure campaigns run smoothly, and maintain a … clear view of data, audiences, and platform behaviour. This role requires proven success with Salesforce Marketing Cloud. Global CRM Support Specialist Key Responsibilities: * Serve as the frontline resource for CRM colleagues worldwide, responding to operational and technical questions with clarity and efficiency.* Coordinate CRM processes end to end, from gathering requirements to confirming delivery timelines and verifying outcomes. … how-to notes, and reference materials that help marketing teams work confidently and independently.* Pinpoint opportunities for streamlined processes, automation gains, and improved use of SFMC's advanced features.* Support global adoption of emerging CRM practices, tools, and platform updates. Ideal Global CRM Support Specialist Profile: * You communicate with precision and can translate difficult technical concepts into More ❯

Infrastructure Support Specialist/Windows 11 - £550 Per Day (Inside IR35) – London/Hybrid Overview: A global financial services organisation is seeking an experienced Infrastructure Support Specialist to support a major Windows 11 deployment project. This is a hands-on contract position requiring strong technical expertise across Microsoft cloud, endpoint, and identity technologies.The successful individual … ensure a smooth rollout of Windows 11 and associated systems. This role requires strong attention to detail, proactive problem-solving skills, and an excellent service-oriented approach. Role & Responsibilities: Support and drive the deployment of Windows 11 across the organisation. Deliver proactive project support and task management across IT infrastructure services. Administer and maintain core endpoint and infrastructure … improvements across infrastructure services Produce and maintain accurate documentation, processes, and configuration records. Work collaboratively with IT colleagues and business stakeholders. Essential Skills & Experience: Windows 11 migration and operational support Autopilot (Hybrid Joined) Intune Defender for Endpoint BitLocker SCCM Active Directory/Azure Entra ID Strong analytical, troubleshooting, and problem-resolution skills. Strong communication skills with the ability to More ❯

Product Support Specialist London - Hybrid Up to £40,000 + Benefits Method Resourcing are proud to be partnered with a leading organisation who are looking to hire a Product Support Specialist to play a key role in supporting and improving the operational systems. You’ll act as a subject matter expert, providing second-line support … supporting go-lives. This role suits someone with solid technical understanding who enjoys problem-solving, training users, and turning system insights into real improvements. Key Responsibilities: Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process. Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and … adoption. Triage and analyse incidents, distinguishing between user error, process deviation, and system defects. Support system configuration, testing, and validation activities, including UAT planning, execution, and feedback capture. Create and maintain knowledge articles, user guides, and training materials to support consistent system use. Required Skills/Experience: Proven experience in application, product, or system support (ideally within More ❯

Product Support Specialist London - Hybrid Up to £40,000 + Benefits Method Resourcing are proud to be partnered with a leading organisation who are looking to hire a Product Support Specialist to play a key role in supporting and improving the operational systems. You'll act as a subject matter expert, providing second-line support … supporting go-lives. This role suits someone with solid technical understanding who enjoys problem-solving, training users, and turning system insights into real improvements. Key Responsibilities: Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process. Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and … adoption. Triage and analyse incidents, distinguishing between user error, process deviation, and system defects. Support system configuration, testing, and validation activities, including UAT planning, execution, and feedback capture. Create and maintain knowledge articles, user guides, and training materials to support consistent system use. Required Skills/Experience: Proven experience in application, product, or system support (ideally within More ❯

Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service … provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. What you will be doing: Carrying out technical site visits as required for repairs on IT equipment Diagnose and carry out structured cabling or WiFi Fault … to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on More ❯

Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service … provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. What you will be doing: Carrying out technical site visits as required for repairs on IT equipment Diagnose and carry out structured cabling or WiFi Fault … to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on More ❯

Are you an experienced MAC Support Specialist who thrives in a fast-paced, client-focused IT services environment? Our client — a leading IT solutions and managed services provider based in London — is seeking a talented Apple specialist to deliver exceptional support to their diverse portfolio of clients. Key Responsibilities Provide 1st and 2nd line support … configure, and maintain devices using Mobile Device Management (MDM) tools such as Jamf , Addigy,Kandji , or Mosyle . Diagnose and resolve hardware, software, and networking issues efficiently and professionally. Support system deployments, upgrades, and integrations within mixed Apple/Windows environments. Deliver outstanding customer service — both remotely and onsite — with a focus on building long-term client relationships. Collaborate … with internal teams to ensure service levels and client expectations are consistently exceeded. Skills & Experience Proven experience supporting Apple environments within an IT support or managed services setting. Apple certifications (e.g. ACSP, ACiT, or similar) highly desirable. Strong understanding of Device Management and deployment workflows. Excellent communication and client-facing skills , with the ability to explain technical issues clearly More ❯

Product Support Specialist (Enterprise Software | Logistics & Supply Chain) Greater London base, (or wider commuter Belt)( Occasional Client Site Visits) About the Company CRUZ Recruitment is proud to partner with Azyra Systems, a global leader in enterprise management software for the Logistics, Supply Chain, and Transportation sector. Azyra empowers businesses to achieve greater efficiency, service excellence, and profitability through … world-class technology solutions. About the Role We are seeking experienced Product Support Specialists (3+ years exp.) with a background in supporting, business, financial, enterprise software within a B2B environment. This role is ideal for someone passionate about helping clients leverage technology to transform their operations. This is a remote-first role, but occasional client site visits are required. … management teams to plan software rollouts Partner with developers to test and refine new features Analyse client issues, propose solutions, and identify value-adding improvements Provide exceptional ongoing application support Qualifications & Skills Bachelor’s degree 3+ years’ experience supporting enterprise/ERP/logistics software Strong B2B client management and customer service skills Excellent communication & organisational skillsA problem-solver More ❯

Client Support Specialist – Disputes This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of … is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career. Key Responsibilities: • Provide disputes technology support, including uploading and organising electronic documentation per client instructions • Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries • Conduct quality … Excellent communication skills and confident telephone manner • Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat • Interest in technology, systems, and process improvement • Experience in a professional, client-facing support role (legal tech preferred) • Willingness to learn and use initiative • Ability to work independently and as part of a team Working Hours: Rotating weekly shifts: Between 8am - 7pm Benefits More ❯

Client Support Specialist – Disputes This is a client-facing position within the Solution Operations team, offering hands-on experience supporting legal teams with electronic bundle management across Litigations, Arbitrations, Inquests, and Inquiries. You’ll work closely with internal departments in a fast-paced, collaborative environment, helping to deliver an effective external service while contributing to the development of … is looking for a bright, proactive, and tech-savvy individual who’s keen to grow within the team and build a long-term career. Key Responsibilities: • Provide disputes technology support, including uploading and organising electronic documentation per client instructions • Liaise directly with solicitors and barristers via phone and email, advising on best practices and resolving technical queries • Conduct quality … Excellent communication skills and confident telephone manner • Proficiency in Microsoft Office (especially Excel) and Adobe Acrobat • Interest in technology, systems, and process improvement • Experience in a professional, client-facing support role (legal tech preferred) • Willingness to learn and use initiative • Ability to work independently and as part of a team Working Hours: Rotating weekly shifts: Between 8am - 7pm Benefits More ❯

We’re looking for a HelpDesk Support Specialist to join a leading global social media tech company in London! If you have a passion for troubleshooting, a strong technical mindset, and enjoy providing top-notch support, this could be the perfect opportunity for you. Responsibilities: Provide technical support for hardware and software issues. Troubleshoot and resolve … system functionality problems. Perform remote software installations and assist with hardware setup. Maintain accurate records of technical issues and resolutions. Support Windows & Mac OS environments. Requirements: 2-3 years of experience in IT helpdesk support or a similar role. Strong problem-solving and customer service skills. Knowledge of system troubleshooting, OS support (Windows/Mac), and hardware … Hourly rate: £19.50 (8hrs per day) I Monday to Friday If you're looking for an exciting opportunity to work in a dynamic tech environment and enhance your IT support skills, I’d love to hear from you! Please APPLY NOW to take the next step in your career. More ❯

We’re looking for a HelpDesk Support Specialist to join a leading global social media tech company in London! If you have a passion for troubleshooting, a strong technical mindset, and enjoy providing top-notch support, this could be the perfect opportunity for you. Responsibilities: Provide technical support for hardware and software issues. Troubleshoot and resolve … system functionality problems. Perform remote software installations and assist with hardware setup. Maintain accurate records of technical issues and resolutions. Support Windows & Mac OS environments. Requirements: 2-3 years of experience in IT helpdesk support or a similar role. Strong problem-solving and customer service skills. Knowledge of system troubleshooting, OS support (Windows/Mac), and hardware … Hourly rate: £19.50 (8hrs per day) I Monday to Friday If you're looking for an exciting opportunity to work in a dynamic tech environment and enhance your IT support skills, I’d love to hear from you! Please APPLY NOW to take the next step in your career. More ❯

IT Support & Systems Administrator Location: Central London (4 days a week in the office) Salary: £45,000 + Bonus A leading global investment management organisation is seeking a hands-on IT Support & Systems Administrator to join their London team. This role offers the opportunity to work in a dynamic, fast-paced environment supporting a global user base across … Europe, the US, and APAC regions. You’ll be providing end-to-end IT support (1st–2nd line) and taking ownership of key systems administration tasks, ensuring smooth daily operations and a high-quality technology experience for all staff. Key Responsibilities Provide 1st and 2nd line IT support and systems administration to users across multiple global offices. Deliver … a “white glove” support service to senior executives. Manage and maintain the firm’s ticketing system, ensuring timely response and resolution of support requests. Support desktop and infrastructure implementation projects, system upgrades, and regular maintenance. Administer and maintain Office 365, Intune policies, and related MDM/endpoint management solutions. Oversee onboarding/offboarding processes, including hardware setup More ❯

IT Support & Systems Administrator Location: Central London (4 days a week in the office) Salary: £45,000 + Bonus A leading global investment management organisation is seeking a hands-on IT Support & Systems Administrator to join their London team. This role offers the opportunity to work in a dynamic, fast-paced environment supporting a global user base across … Europe, the US, and APAC regions. You’ll be providing end-to-end IT support (1st–2nd line) and taking ownership of key systems administration tasks, ensuring smooth daily operations and a high-quality technology experience for all staff. Key Responsibilities Provide 1st and 2nd line IT support and systems administration to users across multiple global offices. Deliver … a “white glove” support service to senior executives. Manage and maintain the firm’s ticketing system, ensuring timely response and resolution of support requests. Support desktop and infrastructure implementation projects, system upgrades, and regular maintenance. Administer and maintain Office 365, Intune policies, and related MDM/endpoint management solutions. Oversee onboarding/offboarding processes, including hardware setup More ❯

Production Support - Application Support - High Frequency Algorithmic Electronic trading platforms ( Equities, Fixed Income and FX) The Production Support group provides second level support to all of the Front Office Trading applications, both Hybrid and fully electronic used by our customers supporting the whole front to back life cycle across all Asset classes for all of the … BGC brands. The Production Support group is a Global Operation with staff in the Asia, EMEA and Americas regions. They provide second level support to all of the Front Office Trading applications, both Hybrid and fully electronic used by our customers supporting the whole front to back life cycle across all Asset classes for all of the BGC … brands. Key Responsibilities: · Providing 2nd line support to a range of internally and externally created trading applications · Good knowledge of Financial Markets (One or more of Fixed Income, Equities, Foreign Exchange, Derivatives, Futures) · Monitoring of the Front and Middle office systems and components – Including the setting up, configuration and Maintenance of our monitoring systems · Managing the production support More ❯

Production Support - Application Support - High Frequency Algorithmic Electronic trading platforms ( Equities, Fixed Income and FX) The Production Support group provides second level support to all of the Front Office Trading applications, both Hybrid and fully electronic used by our customers supporting the whole front to back life cycle across all Asset classes for all of the … BGC brands. The Production Support group is a Global Operation with staff in the Asia, EMEA and Americas regions. They provide second level support to all of the Front Office Trading applications, both Hybrid and fully electronic used by our customers supporting the whole front to back life cycle across all Asset classes for all of the BGC … brands. Key Responsibilities: · Providing 2nd line support to a range of internally and externally created trading applications · Good knowledge of Financial Markets (One or more of Fixed Income, Equities, Foreign Exchange, Derivatives, Futures) · Monitoring of the Front and Middle office systems and components – Including the setting up, configuration and Maintenance of our monitoring systems · Managing the production support More ❯

and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning … Customer Advocacy & Retention Champion the customer voice; collect and relay feedback to influence roadmap and quality improvements. Monitor health/usage to identify at-risk accounts, reduce churn, and support renewals and upsell conversations. Operational Excellence & Administration Proactive follow-up: Close the loop on outstanding questions and queues; confirm outcomes and next steps with customers. CRM management: Keep impeccable More ❯

and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer Support Specialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning … Customer Advocacy & Retention Champion the customer voice; collect and relay feedback to influence roadmap and quality improvements. Monitor health/usage to identify at-risk accounts, reduce churn, and support renewals and upsell conversations. Operational Excellence & Administration Proactive follow-up: Close the loop on outstanding questions and queues; confirm outcomes and next steps with customers. CRM management: Keep impeccable More ❯

Do you want to join a cutting-edge fintech organisation that’s revolutionising the financial markets with their innovative trading platform? We’re seeking a talented Client Service Specialist to join this dynamic and technical team, shaping the future success of the business. Your Role: As a Support Specialist, you’ll play a key role in ensuring … smooth operation and reliability of the platform. If you're looking to join an innovative company with a fantastic working culture then apply today! Your responsibilities will include: Application Support and Deployment: Deliver high-quality support for our trading applications and ensure seamless deployments. Monitoring Systems: Configure, tune, and optimise monitoring systems for maximum efficiency. Incident Response: Manage More ❯

1st & 2nd Line Support Engineers needed ! London Boutique MSP £30K to £35k+ Benefits | London 1st & 2nd Line Support Engineers needed. Our Clent, a boutique Managed Service Provider supporting high-end hospitality businesses across Central London, is looking to add both a 1st Line Support Engineer and a 2nd Line Support Engineer to their expanding technical team. … These roles offer the chance to work closely with clients — primarily boutique hotels — through regular on-site visits, providing hands-on support and building strong professional relationships in a friendly, close-knit environment. The Roles 1st Line Support Engineer Ideal for someone proactive, personable, and confident being the first point of contact. You will provide day-to-day … support across user issues, maintenance, and remote troubleshooting while delivering an excellent client experience. 2nd Line Support Engineer Suited to a 1st Line Support Engineer or Junior 2nd Line - who has some solid technical depth and experience handling escalations. You will work on issues involving servers, networks, and infrastructure, as well as contributing to wider project-based More ❯

1st & 2nd Line Support Engineers needed ! London Boutique MSP £30K to £35k+ Benefits | London 1st & 2nd Line Support Engineers needed. Our Clent, a boutique Managed Service Provider supporting high-end hospitality businesses across Central London, is looking to add both a 1st Line Support Engineer and a 2nd Line Support Engineer to their expanding technical team. … These roles offer the chance to work closely with clients — primarily boutique hotels — through regular on-site visits, providing hands-on support and building strong professional relationships in a friendly, close-knit environment. The Roles 1st Line Support Engineer Ideal for someone proactive, personable, and confident being the first point of contact. You will provide day-to-day … support across user issues, maintenance, and remote troubleshooting while delivering an excellent client experience. 2nd Line Support Engineer Suited to a 1st Line Support Engineer or Junior 2nd Line - who has some solid technical depth and experience handling escalations. You will work on issues involving servers, networks, and infrastructure, as well as contributing to wider project-based More ❯

Application Support Engineer Location: London | Hybrid Get To Know Us: SS&C Calastone Calastone is the largest global funds network, connecting the world’s leading financial organisations. Our mission is to reduce complexity, risk and costs, enabling the industry to deliver greater value to investors. 4,500 clients in 57 countries and territories benefit from Calastone’s services, processing … Here! Flexibility: Hybrid Work Model. Your Future: Professional Development Reimbursement including access to SS&C University. Work/Life Balance: Competitive holiday scheme. Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff. Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity. Training: Hands-On, Team-Customised throughout your caree. About the Role: The person in … as our client base and product range expands. This role will have specific accountability for Calastone’s production technology systems, for the on-boarding of clients and for the support of the QA team in testing of new code to enable new products, functionality and clients. The role is supervisory, with management of application support staff on a More ❯