5 of 5 Support Specialist Jobs in Yorkshire

Customer Support Specialist (German Speaking) Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pmStarting salary: £23,000 | Standard holidaysFull training provided – a fantastic development opportunity for those looking to grow within a tech company!Verus Recruitment is delighted to support our client, a growing tech business based in Sheffield, in the search for a Customer Support Specialist … to join a supportive, forward-thinking team and gain experience in the exciting world of digital print and software.You’ll play a key role in providing high-quality technical support to customers across the globe, using your excellent communication skills and German language abilities to resolve queries and help customers get the best from the company’s software and … provided. All we ask is that you bring a positive attitude, a willingness to learn, and a genuine enthusiasm for helping others. What you’ll do: Respond to customer support requests in a helpful and professional manner. Troubleshoot technical queries and resolve issues through to completion. Build trust with customers through clear, supportive communication. Provide remote setup and training More ❯

The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry. £28,000 - £34,000 North Leeds/Hybrid Client Details This opportunity is with a medium-sized organisation within the retail … customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department. Description Provide technical support to customers via phone, email, and other communication channels. Troubleshoot and resolve product-related issues efficiently and effectively. Maintain detailed records of customer interactions and solutions provided. Collaborate with … internal teams to escalate and resolve complex technical problems. Offer guidance to customers on product usage and features. Contribute to the creation of support documentation and FAQs. Participate in training sessions to stay updated on new products and technologies. Ensure customer satisfaction by delivering timely and professional support. Profile A successful Technical Product Support Specialist should have More ❯

IT End User Support Specialist - On-site - Sowerby Bridge We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and … Devices available to them to support business goals while providing a top tier experience for the end users. This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time. Role Responsibilities: * Provide high quality End User IT support to colleagues and stakeholders across the business * Act as a key … point of contact for the wider business and the IT Support function * Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed Experience and Skills: * Experience with SCCM or Intune * Confidence administering and maintaining networks * Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance … to customers. KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed … in a timely and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance … to customers. KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed … in a timely and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised More ❯