Senior IT Support Technician
- Hiring Organisation
- t2 group
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
Senior IT Support Technician Based: Head Office Reports to: Head of Technology Role Purpose: Provide senior second-line technical support to internal employees while overseeing the effective day-to-day operation of the IT Helpdesk. The role ensures service requests are delivered in line with agreed SLAs … junior team members, and reporting progress and risks to the Line Manager. Key Responsibilities: Act as a senior escalation point for second-line technical support, ensuring complex issues are resolved efficiently and root causes are identified. Ensure all IT incidents and service requests are accurately logged, tracked, and updated ...