2 Support Technician Jobs in Swindon

Position: Customer Support Technician Our engineering industry client is seeking an experienced Customer Support Technician. . The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues … promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency … service at all times. Keep up-to-date with product knowledge, technology trends, and best practices in customer support. Assist in creating and updating support documentation, manuals, and knowledge base articles. Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows more »

Our clients are recruiting for an establishedSystems Support Technicianto fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a … positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using … glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical more »