IT SupportTechnician - 1St Line This vacancy presents a great opportunity for the right candidate to join a dynamic, close-knit team of Engineers in an ever-growing company, looking to add to their team after a new contract win. £22,000 - £25,000 Salary Office Based Full … time, permanent. Monday - Friday/37.5 Hour Week H IT SupportTechnician Overview Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Complete … and repairs to client specification. Monitor client services so all systems are working as expected. Provide regular and relevant updates to customers throughout the support process. IT SupportTechnician Benefits Up to £25,000 Salary Be part of a growing company with an established client base. more »
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT SupportTechnician to assist clients over the phone and in person. … As an IT SupportTechnician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1 st and 2 nd line telephone and on-site support services. Your key responsibility is … to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you more »
i am recruiting a 1st Line IT SupportTechnician for my prestigious customer based near Chippenham. This role attracts a salaqry of £25'000pa plus a bonus and a really attractive Benefits package. This is a fantastic opportunity for a motivated 1 st Line Technician professional with … an aptitude for problem solving IT issues and excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs. Note … role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1 st line support to End Users based both on and off site this will involve driving therefore a full, clean driving more »
Position: Customer SupportTechnician Our engineering industry client is seeking an experienced Customer Support Technician. . The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues … promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency … service at all times. Keep up-to-date with product knowledge, technology trends, and best practices in customer support. Assist in creating and updating support documentation, manuals, and knowledge base articles. Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows more »
Our clients are recruiting for an established Systems SupportTechnician to fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly … and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and … glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical more »
This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with … role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1st line support to End Users based both on and off site – this will involve driving therefore a full, clean driving licence … toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end more »
