a role which you can shape and make a real impact, in a hands-on leadership role. As an Azure DevOps Engineer/TechnicalLead you'll head up a small team to deliver DevOps functionality and a wide range of infrastructure and tooling to support engineering teams … You're a collaborative problem solver able to suggest and make system and process improvements Salary & benefits: As an Azure DevOps Engineer/TechnicalLead you will earn a competitive salary (to £100k) plus: Generous bonus 25 days holiday (and ability to buy more and an extra day … Health Care Life Assurance Enhanced maternity/paternity packages Apply now or call to find out more about this Azure DevOps Engineer/TechnicalLead (CI/CD TeamCity Puppet C#) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their more »
This Technical Analyst Lead job role sits within the PMO team and will be responsible for the relationship between the digital online teams and the eCommerce platform partner, ensuring user requirements are understood and clearly documented. Managing a team of 9 and reporting to the Digital Programme Manager … team to deliver key projects prioritised on the roadmap, and will be involved in various different work streams. You will be comfortable providing technical support and issue management across various on-going Digitial/E-Commerce projects. MAIN RESPONSIBILITIES: Gathering feedback from end users in order to continue … improving systems effectively. Overseeing the incident management process and team members involved in resolving the incident. Translate business requirements into clear functional and technical solutions in Jira and Confluence. Communicating with various teams including Developers and IT Managers in order to build and implement technology solutions. Create any more »
Role PurposeThe purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists. DoOversee and support process by reviewing daily transactionson performance parametersReview performance dashboard and the scores for the teamSupport the team in … improving performance parameters byproviding technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolveall client queriesResolve client queries as per the SLA’s defined in thecontract Develop understanding … all product information and disclosures are given toclients before and after the call/email requestsAvoids legal challenges by monitoring compliance with serviceagreementsHandle technical escalations through effective diagnosis andtroubleshooting of client queriesManage and resolve technical roadblocks/escalations as per SLAand quality requirements If unable to more »
