6 Ticket Management Jobs in the South East

of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLAs, supporting more »

of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer more »

clear functional and business specifications in Jira and Confluence. Skills & experience: Essential - Technical and functional experience in eCommerce systems and retail, including product information, management, order management, payment processing, content management, and front-end UI. Experience in the delivery of (hybrid) Agile methodology & Jira (user story, ticket more »

You will also provide desktop support and maintenance of over 400 printers, which includes troubleshooting issues, providing software and hardware maintenance. Other tasks include: Ticket Management. Active Directory including password resets Deployments and configurations Network patching. Asset Management (including monthly fleet and stock audits.) Essential skills & experience: Experience more »

You will also provide desktop support and maintenance of over 400 printers, which includes troubleshooting issues, providing software and hardware maintenance. Other tasks include: Ticket Management. Speaking with suppliers to get pricing Checking user requirements before creating a quote Active Directory including password resets Deployments and configurations Network patching … Asset Management (including monthly fleet and stock audits.) Essential skills & experience: Experience supporting desktop and printer hardware Active Directory experience Active SC Clearance Breakfix experience on laptops and desktops If the Breakfix Engineer - SC role is of interest please apply now more »