3 Ticket Management Jobs in the Thames Valley

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … the support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner … relevant to the companys projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance through scorecard. Monthly meetings with on-site primary contact Completing post-job and PM reports Proving phone/email tech support Reporting more »

You will also provide desktop support and maintenance of over 400 printers, which includes troubleshooting issues, providing software and hardware maintenance. Other tasks include: Ticket Management. Active Directory including password resets Deployments and configurations Network patching. Asset Management (including monthly fleet and stock audits.) Essential skills & experience: Experience more »

You will also provide desktop support and maintenance of over 400 printers, which includes troubleshooting issues, providing software and hardware maintenance. Other tasks include: Ticket Management. Speaking with suppliers to get pricing Checking user requirements before creating a quote Active Directory including password resets Deployments and configurations Network patching … Asset Management (including monthly fleet and stock audits.) Essential skills & experience: Experience supporting desktop and printer hardware Active Directory experience Active SC Clearance Breakfix experience on laptops and desktops If the Breakfix Engineer - SC role is of interest please apply now more »