Service Desk L1
- Location
- Milton Keynes, England, United Kingdom
technical troubleshooting, and ticket management. EDUCATION AND EXPERIENCE IT support experience focused on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing systems. Customer service experience: Proven ability to handle customer issues with empathy, clarity, and professionalism. Strong communication skills with an emphasis … maintaining positive customer relationships. Experience in customer relationship management (CRM) software and task management tools. Excellent organisational skills, time management, and multitasking abilities. Analytical mindset with a problem-solving approach. KEY JOB ELEMENTS You will be the backbone of the technical support system, managing the service ...