Service Delivery Manager - Netcon
- Hiring Organisation
- Softcat
- Location
- Marlow, Buckinghamshire, UK
- Employment Type
- Full-time
customer needs and issuesProactively build relevant relationships within the business to promote Service Delivery & CX and ensure customer sentiment is shared far and wideProvides management with relevant insights to aid strategy developmentDeep understanding of Tech Tower StakeholdersWhat we need from youPassionate about the delivery of customer service and relationship … role model within the team. Display initiative and ownership, whilst understanding limits of own authority. Confidence to navigate customer & internal escalations. Reliable with excellent time management skills to deal with conflicting priorities. We also acknowledge that the confidence gap and imposter syndrome are a real thing ...