6 of 6 Windows Jobs in Liverpool

person. Logging, prioritising and tracking tickets through to resolution, escalating where needed. Troubleshooting hardware, software and printer issues for end users. Supporting users with Windows, Microsoft 365 and common business applications. Assisting with user account administration, including new starters, leavers and password resets in Active Directory. Helping diagnose basic ...

improving customer IT environments. Key Responsibilities Act as an escalation point for support teams, owning complex incidents through to resolution. Troubleshoot and support Windows Server, Microsoft 365, networking and cloud environments. Administer Active Directory, Microsoft Entra ID, Group Policy, DNS and DHCP. Support Microsoft 365 services including Exchange Online … years' experience in IT support, infrastructure or a similar technical environment. Strong 2nd Line support experience with exposure to technical escalations. Good knowledge of Windows Server and Active Directory. Microsoft 365 administration experience. Experience supporting Microsoft Entra ID and user/device management. Solid networking knowledge including TCP/ ...

control best practice Maintain knowledge base What we're looking for: Experience working in a support role within a managed IT service desk function Windows 11 operating systems Anti-malware solution support Problem solving and troubleshooting skills Understanding of security principles and endpoint solutions Excellent written, communications and documentation ...

/Field IT Support Break/Fix Hardware Repair Laptop & Desktop Repairs Component Replacement PC/Laptop Rebuilds Fault Finding & Diagnostics Customer-Facing Support Windows Hardware Support Full Driving Licence Own Vehicle If you're an experienced Field Service Engineer, Field Engineer, Mobile Engineer, IT Field Engineer or Break ...

will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets ...

Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting users across Microsoft 365, Windows and mobile technologies Managing user accounts and Active Directory administration Working closely with colleagues to escalate and resolve technical issues Updating tickets accurately and working … agreed SLAs Skills & Experience Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced ...