The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Canary Wharf region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 17 - 54
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 1 0 3
As % of all permanent IT jobs located in Canary Wharf 1.09% - 0.79%
As % of the Job Titles category 1.23% - 0.84%
Number of salaries quoted 0 0 1
Average salary - - £40,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Canary Wharf region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Canary Wharf
Permanent IT job ads with a match in the
Job Titles category
81 225 356
As % of all permanent IT jobs located in Canary Wharf 88.04% 77.32% 93.68%
Number of salaries quoted 72 215 300
Average salary £58,750 £80,000 £70,000
Average salary % change year-on-year
-26.56% +14.28%
90% offered a salary of more than £44,000 £47,500 £40,000
10% offered a salary of more than £92,500 £100,000 £110,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Canary Wharf

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Canary Wharf region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Canary Wharf

2nd Line Support
Salary Trend in Canary Wharf

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Canary Wharf region.

2nd Line Support Salary Trend in Canary Wharf

2nd Line Support
Top 30 Related IT Skills in Canary Wharf

For the 6 months to 23 October 2014, IT jobs across the Canary Wharf region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 3 (100.00%) Windows
2 2 (66.67%) Microsoft
2 2 (66.67%) Active Directory
2 2 (66.67%) ITIL
3 1 (33.33%) SolarWinds
3 1 (33.33%) Windows 7
3 1 (33.33%) Apple iOS
3 1 (33.33%) ServiceNow
3 1 (33.33%) Opsview
3 1 (33.33%) Change Management
3 1 (33.33%) Firewall
3 1 (33.33%) ITSM
3 1 (33.33%) Wi-Fi
3 1 (33.33%) Telecoms
3 1 (33.33%) Finance
3 1 (33.33%) PostgreSQL
3 1 (33.33%) IP Telephony
3 1 (33.33%) Incident Management
3 1 (33.33%) Degree
3 1 (33.33%) Windows Vista
3 1 (33.33%) Problem Management
3 1 (33.33%) SCCM
3 1 (33.33%) Network Security
3 1 (33.33%) Android
3 1 (33.33%) Windows Server 2008
3 1 (33.33%) Red Hat
3 1 (33.33%) Windows Server 2003
3 1 (33.33%) Nagios
3 1 (33.33%) Blackberry Enterprise Server
3 1 (33.33%) SQL

2nd Line Support
Top Related IT Skills in Canary Wharf by Category

For the 6 months to 23 October 2014, IT jobs across the Canary Wharf region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (33.33%) Blackberry Enterprise Server
Applications
1 1 (33.33%) MS Office
1 1 (33.33%) MS Excel
Communications & Networking
1 1 (33.33%) Firewall
1 1 (33.33%) Wi-Fi
1 1 (33.33%) IP Telephony
1 1 (33.33%) Network Security
1 1 (33.33%) LAN
1 1 (33.33%) WAN
1 1 (33.33%) FTP
1 1 (33.33%) TCP/IP
1 1 (33.33%) VPN
Database & Business Intelligence
1 1 (33.33%) PostgreSQL
1 1 (33.33%) MySQL
1 1 (33.33%) SQL Server
1 1 (33.33%) Informix
General
1 1 (33.33%) Telecoms
1 1 (33.33%) Finance
Operating Systems
1 3 (100.00%) Windows
2 1 (33.33%) Windows 7
2 1 (33.33%) Apple iOS
2 1 (33.33%) Windows Vista
2 1 (33.33%) Android
2 1 (33.33%) Windows Server 2008
2 1 (33.33%) Windows Server 2003
2 1 (33.33%) Solaris
2 1 (33.33%) Linux
Processes & Methodologies
1 2 (66.67%) ITIL
2 1 (33.33%) Change Management
2 1 (33.33%) ITSM
2 1 (33.33%) Incident Management
2 1 (33.33%) Problem Management
Programming Languages
1 1 (33.33%) SQL
Qualifications
1 1 (33.33%) Degree
System Software
1 2 (66.67%) Active Directory
Systems Management
1 1 (33.33%) Opsview
1 1 (33.33%) SCCM
1 1 (33.33%) Nagios
Vendors
1 2 (66.67%) Microsoft
2 1 (33.33%) SolarWinds
2 1 (33.33%) ServiceNow
2 1 (33.33%) Red Hat
2 1 (33.33%) Sybase