The table below looks at the statistics for Service Management skills in IT jobs advertised for the Canary Wharf region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 8 42 35
Rank change year-on-year
+34 -7
Permanent jobs citing Service Management 11 7 22
As % of all permanent IT jobs located in Canary Wharf 12.64% 2.38% 5.79%
As % of the Processes & Methodologies category 14.10% 2.87% 6.43%
Number of salaries quoted 9 7 14
Average salary £110,000 £62,500 £65,000
Average salary % change year-on-year
+76.00% -3.84%
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Canary Wharf region.

Processes & Methodologies Category
Canary Wharf
Permanent IT job ads with a match in the
Processes & Methodologies category
78 244 342
As % of all permanent IT jobs located in Canary Wharf 89.66% 82.99% 90.00%
Number of salaries quoted 69 236 297
Average salary £61,500 £78,000 £72,500
Average salary % change year-on-year
-21.15% +7.58%
90% offered a salary of more than £51,200 £50,000 £47,500
10% offered a salary of more than £110,000 £100,000 £110,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Management
Jobs Demand Trend in Canary Wharf

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Canary Wharf region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Canary Wharf

Service Management
Salary Trend in Canary Wharf

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Canary Wharf region.

Service Management Salary Trend in Canary Wharf

Service Management
Salary Histogram in Canary Wharf

This chart provides a salary histogram for IT jobs citing Service Management across the Canary Wharf region over the 3 months to 24 October 2014.

Service Management Salary Histogram in Canary Wharf

Service Management
Top 30 Related IT Skills in Canary Wharf

For the 6 months to 24 October 2014, IT jobs across the Canary Wharf region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 17 (56.67%) Finance
2 14 (46.67%) ITIL
3 12 (40.00%) Project Management
3 12 (40.00%) Service Delivery
4 10 (33.33%) Supplier Management
5 9 (30.00%) ITIL V3
5 9 (30.00%) PRINCE2
6 8 (26.67%) Active Directory
6 8 (26.67%) MS Office
7 7 (23.33%) Telecoms
7 7 (23.33%) MS Excel
7 7 (23.33%) ITIL V2
7 7 (23.33%) QA
7 7 (23.33%) Release Management
7 7 (23.33%) Degree
8 6 (20.00%) LAN
8 6 (20.00%) WAN
8 6 (20.00%) Analytical Skills
8 6 (20.00%) Computer Science
9 5 (16.67%) Low Latency
9 5 (16.67%) SharePoint
9 5 (16.67%) E-Commerce
9 5 (16.67%) Windows XP
9 5 (16.67%) MS Exchange
9 5 (16.67%) Windows
9 5 (16.67%) Java
9 5 (16.67%) .NET
9 5 (16.67%) Migration
9 5 (16.67%) Middleware
9 5 (16.67%) Windows 7

Service Management
Top Related IT Skills in Canary Wharf by Category

For the 6 months to 24 October 2014, IT jobs across the Canary Wharf region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (16.67%) SharePoint
1 5 (16.67%) MS Exchange
Applications
1 8 (26.67%) MS Office
2 7 (23.33%) MS Excel
Cloud Services
1 2 (6.67%) SaaS
2 1 (3.33%) PaaS
Communications & Networking
1 6 (20.00%) LAN
1 6 (20.00%) WAN
2 3 (10.00%) DNS
3 2 (6.67%) Intranet
4 1 (3.33%) Network Security
4 1 (3.33%) Unified Communications
4 1 (3.33%) NetScaler
4 1 (3.33%) Cisco Nexus
Database & Business Intelligence
1 2 (6.67%) Data Mining
General
1 17 (56.67%) Finance
2 7 (23.33%) Telecoms
3 2 (6.67%) Retail
Job Titles
1 12 (40.00%) Service Manager
2 4 (13.33%) Head of Technology
2 4 (13.33%) ITIL Manager
2 4 (13.33%) ITIL Expert
3 2 (6.67%) Process Manager
3 2 (6.67%) Senior Manager
3 2 (6.67%) Operations Manager
4 1 (3.33%) Services Delivery Manager
4 1 (3.33%) Design Engineer
4 1 (3.33%) Support Manager
4 1 (3.33%) Delivery Manager
4 1 (3.33%) Transition Manager
4 1 (3.33%) Planning Manager
4 1 (3.33%) Head of Infrastructure
4 1 (3.33%) Head of Architecture
4 1 (3.33%) Service Transition Manager
4 1 (3.33%) IT Services Manager
Libraries, Frameworks & Software Standards
1 5 (16.67%) .NET
1 5 (16.67%) Middleware
Miscellaneous
1 6 (20.00%) Computer Science
1 6 (20.00%) Analytical Skills
Operating Systems
1 5 (16.67%) Windows
1 5 (16.67%) Windows XP
1 5 (16.67%) Windows 7
Processes & Methodologies
1 14 (46.67%) ITIL
2 12 (40.00%) Project Management
2 12 (40.00%) Service Delivery
3 10 (33.33%) Supplier Management
4 9 (30.00%) PRINCE2
4 9 (30.00%) ITIL V3
5 7 (23.33%) ITIL V2
5 7 (23.33%) Release Management
6 5 (16.67%) Low Latency
6 5 (16.67%) E-Commerce
6 5 (16.67%) Migration
7 3 (10.00%) Stakeholder Management
8 2 (6.67%) Business Continuity
8 2 (6.67%) PRINCE
8 2 (6.67%) Process Management
8 2 (6.67%) Operations Management
8 2 (6.67%) Process Architecture
9 1 (3.33%) Continuous Improvement
9 1 (3.33%) Load Balancing
9 1 (3.33%) Performance Management
Programming Languages
1 5 (16.67%) Java
Qualifications
1 7 (23.33%) Degree
2 1 (3.33%) CCNP
2 1 (3.33%) Cisco Certification
2 1 (3.33%) ITIL Certification
Quality Assurance & Compliance
1 7 (23.33%) QA
System Software
1 8 (26.67%) Active Directory
Vendors
1 1 (3.33%) Cisco
1 1 (3.33%) Microsoft
1 1 (3.33%) Citrix
1 1 (3.33%) Avaya
1 1 (3.33%) Remedy
1 1 (3.33%) F5