1st Line Service Desk Analyst Jobs in Cardiff

First Line Service Desk Analyst
South Wales > Cardiff

The median First Line Service Desk Analyst salary in Cardiff is £25,500 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 61 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st Line Service Desk Analyst 2 0 0
As % of all permanent jobs advertised in Cardiff 0.30% - -
As % of the Job Titles category 0.32% - -
Number of salaries quoted 2 0 0
10th Percentile - - -
25th Percentile £24,750 - -
Median annual salary (50th Percentile) £25,500 - -
75th Percentile £26,250 - -
90th Percentile - - -
South Wales median annual salary £25,500 - -

All Permanent IT Job Vacancies
Cardiff

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cardiff. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Cardiff with a recognized job title 628 518 834
% of permanent jobs with a recognized job title 93.59% 91.52% 96.19%
Number of salaries quoted 547 397 620
10th Percentile £27,157 £31,050 £34,000
25th Percentile £36,750 £39,250 £39,000
Median annual salary (50th Percentile) £50,000 £51,000 £52,500
Median % change year-on-year -1.96% -2.86% +16.67%
75th Percentile £66,008 £67,000 £65,000
90th Percentile £77,500 £76,750 £77,500
South Wales median annual salary £46,099 £45,000 £50,000
% change year-on-year +2.44% -10.00% +11.11%

1st Line Service Desk Analyst
Job Vacancy Trend in Cardiff

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Cardiff.

Job vacancy trend for 1st Line Service Desk Analyst in Cardiff

1st Line Service Desk Analyst
Salary Trend in Cardiff

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst in Cardiff.

Salary trend for 1st Line Service Desk Analyst in Cardiff

1st Line Service Desk Analyst Skill Set
Top 10 Co-occurring Skills and Capabilities in Cardiff

For the 6 months to 7 May 2024, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cardiff region featuring 1st Line Service Desk Analyst in the job title.

1 2 (100.00%) Microsoft Office
1 2 (100.00%) Windows
1 2 (100.00%) Microsoft
1 2 (100.00%) Active Directory
1 2 (100.00%) Law
1 2 (100.00%) iPad
1 2 (100.00%) Microsoft 365
1 2 (100.00%) Line Management
1 2 (100.00%) Windows 10
1 2 (100.00%) Social Skills

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (100.00%) Microsoft Office
Cloud Services
1 2 (100.00%) Microsoft 365
General
1 2 (100.00%) Law
1 2 (100.00%) Social Skills
Miscellaneous
1 2 (100.00%) iPad
Operating Systems
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10
Processes & Methodologies
1 2 (100.00%) Line Management
System Software
1 2 (100.00%) Active Directory
Vendors
1 2 (100.00%) Microsoft