The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 35 32 29
Rank change year-on-year
-3 -3
Permanent jobs requiring a 1st Line Support 10 6 6
As % of all permanent IT jobs located in Croydon 4.10% 2.63% 2.96%
As % of the Job Titles category 4.15% 2.68% 3.11%
Number of salaries quoted 10 6 6
Average salary £24,000 £20,875 £24,000
Average salary % change year-on-year
+14.97% -13.02%
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
241 224 193
As % of all permanent IT jobs located in Croydon 98.77% 98.25% 95.07%
Number of salaries quoted 205 187 176
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £24,000 £23,500 £24,000
10% offered a salary of more than £60,000 £75,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Croydon

1st Line Support
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Croydon region.

1st Line Support Salary Trend in Croydon

1st Line Support
Top 15 Related IT Skills in Croydon

For the 6 months to 22 September 2014, IT jobs across the Croydon region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 13 (100.00%) MS Office
1 13 (100.00%) Windows
2 11 (84.62%) ITIL
3 7 (53.85%) Windows XP
3 7 (53.85%) Microsoft
3 7 (53.85%) Active Directory
4 6 (46.15%) Windows 7
4 6 (46.15%) ITIL V3
5 5 (38.46%) ITIL Foundation Certificate
5 5 (38.46%) MS Excel
6 1 (7.69%) MS Exchange
6 1 (7.69%) LAN
6 1 (7.69%) WAN
6 1 (7.69%) Lync
6 1 (7.69%) Stakeholder Management

1st Line Support
Top Related IT Skills in Croydon by Category

For the 6 months to 22 September 2014, IT jobs across the Croydon region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.69%) MS Exchange
1 1 (7.69%) Lync
Applications
1 13 (100.00%) MS Office
2 5 (38.46%) MS Excel
Communications & Networking
1 1 (7.69%) LAN
1 1 (7.69%) WAN
Operating Systems
1 13 (100.00%) Windows
2 7 (53.85%) Windows XP
3 6 (46.15%) Windows 7
Processes & Methodologies
1 11 (84.62%) ITIL
2 6 (46.15%) ITIL V3
3 1 (7.69%) Stakeholder Management
Qualifications
1 5 (38.46%) ITIL Foundation Certificate
System Software
1 7 (53.85%) Active Directory
Vendors
1 7 (53.85%) Microsoft