The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
First Line Support
Rank 29 48 38
Rank change year-on-year
+19 -10
Permanent jobs requiring a 1st Line Support 13 1 7
As % of all permanent IT jobs located in Croydon 6.57% 0.38% 1.86%
As % of the Job Titles category 6.91% 0.39% 1.99%
Number of salaries quoted 12 1 7
Average salary £24,000 £23,250 £22,000
Average salary % change year-on-year
+3.22% +5.68%
UK excluding London average salary £20,000 £20,000 £20,413
% change year-on-year
- -2.02%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
188 255 351
As % of all permanent IT jobs located in Croydon 94.95% 97.70% 93.35%
Number of salaries quoted 157 207 324
Average salary £40,000 £47,500 £42,500
Average salary % change year-on-year
-15.78% +11.76%
90% offered a salary of more than £24,000 £25,000 £23,400
10% offered a salary of more than £60,000 £62,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Croydon

1st Line Support
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Croydon region.

1st Line Support Salary Trend in Croydon

1st Line Support
Top 30 Related IT Skills in Croydon

For the 6 months to 27 February 2015, IT jobs across the Croydon region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 18 (75.00%) ITIL
1 18 (75.00%) Windows
2 17 (70.83%) MS Office
3 14 (58.33%) Active Directory
4 13 (54.17%) Microsoft
5 10 (41.67%) Windows 7
6 8 (33.33%) MS Excel
6 8 (33.33%) Windows XP
7 6 (25.00%) MS Exchange
7 6 (25.00%) ITIL V3
7 6 (25.00%) ITIL Foundation Certificate
8 3 (12.50%) Pharmaceutical
8 3 (12.50%) Lync
9 2 (8.33%) Exchange Server 2010
9 2 (8.33%) VMware
9 2 (8.33%) Computer Science
9 2 (8.33%) Service Management
9 2 (8.33%) Citrix
9 2 (8.33%) Lotus
9 2 (8.33%) Symantec
9 2 (8.33%) Blackberry
9 2 (8.33%) LAN
9 2 (8.33%) WAN
9 2 (8.33%) IBM Notes
10 1 (4.17%) SLA
10 1 (4.17%) Process Management
10 1 (4.17%) Change Management
10 1 (4.17%) Stakeholder Management
10 1 (4.17%) MS PowerPoint
10 1 (4.17%) Incident Management

1st Line Support
Top Related IT Skills in Croydon by Category

For the 6 months to 27 February 2015, IT jobs across the Croydon region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (25.00%) MS Exchange
2 3 (12.50%) Lync
3 2 (8.33%) Exchange Server 2010
3 2 (8.33%) IBM Notes
Applications
1 17 (70.83%) MS Office
2 8 (33.33%) MS Excel
3 1 (4.17%) MS PowerPoint
Communications & Networking
1 2 (8.33%) LAN
1 2 (8.33%) WAN
General
1 3 (12.50%) Pharmaceutical
Miscellaneous
1 2 (8.33%) Blackberry
1 2 (8.33%) Computer Science
Operating Systems
1 18 (75.00%) Windows
2 10 (41.67%) Windows 7
3 8 (33.33%) Windows XP
Processes & Methodologies
1 18 (75.00%) ITIL
2 6 (25.00%) ITIL V3
3 2 (8.33%) Service Management
4 1 (4.17%) Process Management
4 1 (4.17%) Change Management
4 1 (4.17%) Stakeholder Management
4 1 (4.17%) Incident Management
Qualifications
1 6 (25.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (4.17%) SLA
System Software
1 14 (58.33%) Active Directory
Systems Management
1 1 (4.17%) Backup Exec
1 1 (4.17%) SCCM
Vendors
1 13 (54.17%) Microsoft
2 2 (8.33%) Citrix
2 2 (8.33%) Lotus
2 2 (8.33%) Symantec
2 2 (8.33%) VMware
Croydon, Surrey
FT Select
Salary: From £23,000 to £25,000 per annum plus benefits
Posted: 4 days ago