The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 23 42 38
Rank change year-on-year
+19 -4
Permanent jobs requiring a 2nd Line Support 19 4 1
As % of all permanent IT jobs located in Croydon 10.44% 1.59% 0.40%
As % of the Job Titles category 10.56% 1.70% 0.43%
Number of salaries quoted 19 4 1
Average salary £25,000 £22,250 £34,000
Average salary % change year-on-year
+12.35% -34.55%
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
180 235 230
As % of all permanent IT jobs located in Croydon 98.90% 93.63% 90.91%
Number of salaries quoted 158 203 194
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £23,500 £25,000 £22,500
10% offered a salary of more than £60,000 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Croydon

2nd Line Support
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Croydon region.

2nd Line Support Salary Trend in Croydon

2nd Line Support
Top 30 Related IT Skills in Croydon

For the 6 months to 2 July 2015, IT jobs across the Croydon region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 33 (91.67%) Windows
2 32 (88.89%) Active Directory
3 31 (86.11%) Microsoft
4 30 (83.33%) Citrix
5 28 (77.78%) VMware
6 20 (55.56%) VMware Infrastructure
6 20 (55.56%) MS Exchange
7 18 (50.00%) Windows Server 2008
8 17 (47.22%) MS Office
9 16 (44.44%) Windows Server 2003
9 16 (44.44%) Windows Server 2012
10 15 (41.67%) Exchange Server 2010
10 15 (41.67%) ITIL
11 14 (38.89%) Exchange Server 2013
12 13 (36.11%) Terminal Server
13 12 (33.33%) VoIP
13 12 (33.33%) SQL
14 11 (30.56%) Windows 7
15 8 (22.22%) MS Excel
16 7 (19.44%) TCP/IP
16 7 (19.44%) SLA
16 7 (19.44%) Microsoft Certification
16 7 (19.44%) Windows 8
17 6 (16.67%) MCSE
17 6 (16.67%) Oracle
18 5 (13.89%) Service Delivery
18 5 (13.89%) Management Information System
18 5 (13.89%) Replication
18 5 (13.89%) Problem Management
18 5 (13.89%) VMware Certified Professional (VCP)

2nd Line Support
Top Related IT Skills in Croydon by Category

For the 6 months to 2 July 2015, IT jobs across the Croydon region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (55.56%) MS Exchange
2 15 (41.67%) Exchange Server 2010
3 14 (38.89%) Exchange Server 2013
4 3 (8.33%) Lync
5 1 (2.78%) IIS
Applications
1 17 (47.22%) MS Office
2 8 (22.22%) MS Excel
3 1 (2.78%) MS PowerPoint
Communications & Networking
1 12 (33.33%) VoIP
2 7 (19.44%) TCP/IP
3 5 (13.89%) DNS
3 5 (13.89%) DHCP
4 1 (2.78%) Wi-Fi
4 1 (2.78%) VLAN
4 1 (2.78%) VPN
4 1 (2.78%) WAN
4 1 (2.78%) ADSL
4 1 (2.78%) LAN
Database & Business Intelligence
1 4 (11.11%) SQL Server
Libraries, Frameworks & Software Standards
1 3 (8.33%) .NET
2 1 (2.78%) ASP.NET
2 1 (2.78%) Software Packaging
Miscellaneous
1 5 (13.89%) Management Information System
1 5 (13.89%) Replication
2 3 (8.33%) Analytical Skills
3 1 (2.78%) Blackberry
Operating Systems
1 33 (91.67%) Windows
2 18 (50.00%) Windows Server 2008
3 16 (44.44%) Windows Server 2003
3 16 (44.44%) Windows Server 2012
4 11 (30.56%) Windows 7
5 7 (19.44%) Windows 8
6 2 (5.56%) Windows XP
Processes & Methodologies
1 15 (41.67%) ITIL
2 5 (13.89%) Service Delivery
2 5 (13.89%) Incident Management
2 5 (13.89%) Problem Management
2 5 (13.89%) Root Cause Analysis
3 3 (8.33%) Service Management
4 2 (5.56%) Network Architecture
5 1 (2.78%) ITIL V3
5 1 (2.78%) Information Security
Programming Languages
1 12 (33.33%) SQL
2 2 (5.56%) JavaScript
3 1 (2.78%) C
3 1 (2.78%) C#
Qualifications
1 7 (19.44%) Microsoft Certification
2 6 (16.67%) MCSE
3 5 (13.89%) CCNA
3 5 (13.89%) Cisco Certification
3 5 (13.89%) VMware Certified Professional (VCP)
3 5 (13.89%) MCITP
3 5 (13.89%) ITIL Foundation Certificate
4 3 (8.33%) Degree
5 1 (2.78%) MCTS
5 1 (2.78%) A+ Certification
5 1 (2.78%) MCP
Quality Assurance & Compliance
1 7 (19.44%) SLA
System Software
1 32 (88.89%) Active Directory
2 20 (55.56%) VMware Infrastructure
3 13 (36.11%) Terminal Server
4 1 (2.78%) Terminal Services
Vendors
1 31 (86.11%) Microsoft
2 30 (83.33%) Citrix
3 28 (77.78%) VMware
4 6 (16.67%) Oracle
5 1 (2.78%) Remedy
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 45 minutes ago
Croydon, Surrey
Vertical IT
Salary: £25000 - £28000 per annum + excellent benefits inc bonus
Posted: 6 days ago