The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 23 38 38
Rank change year-on-year
+15 0
Permanent jobs requiring a 2nd Line Support 15 3 1
As % of all permanent IT jobs located in Croydon 8.93% 1.47% 0.38%
As % of the Job Titles category 8.98% 1.53% 0.42%
Number of salaries quoted 15 3 1
Average salary £25,000 £27,500 £34,000
Average salary % change year-on-year
-9.09% -19.11%
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
167 196 239
As % of all permanent IT jobs located in Croydon 99.40% 96.08% 91.92%
Number of salaries quoted 145 165 201
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Croydon

2nd Line Support
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Croydon region.

2nd Line Support Salary Trend in Croydon

2nd Line Support
Top 30 Related IT Skills in Croydon

For the 6 months to 31 July 2015, IT jobs across the Croydon region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 34 (91.89%) Windows
1 34 (91.89%) Citrix
2 32 (86.49%) Microsoft
2 32 (86.49%) VMware
3 31 (83.78%) Active Directory
4 24 (64.86%) VMware Infrastructure
5 22 (59.46%) Windows Server 2008
6 21 (56.76%) MS Exchange
7 20 (54.05%) Windows Server 2012
7 20 (54.05%) Windows Server 2003
8 19 (51.35%) Exchange Server 2010
9 18 (48.65%) Exchange Server 2013
10 17 (45.95%) Terminal Server
11 14 (37.84%) MS Office
12 12 (32.43%) SQL
12 12 (32.43%) ITIL
12 12 (32.43%) VoIP
13 9 (24.32%) Microsoft Certification
14 8 (21.62%) MCSE
14 8 (21.62%) MS Excel
14 8 (21.62%) Windows 7
15 7 (18.92%) TCP/IP
15 7 (18.92%) SLA
15 7 (18.92%) Windows 8
16 6 (16.22%) Oracle
17 5 (13.51%) DNS
17 5 (13.51%) DHCP
17 5 (13.51%) CCNA
17 5 (13.51%) Cisco Certification
17 5 (13.51%) Root Cause Analysis

2nd Line Support
Top Related IT Skills in Croydon by Category

For the 6 months to 31 July 2015, IT jobs across the Croydon region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (56.76%) MS Exchange
2 19 (51.35%) Exchange Server 2010
3 18 (48.65%) Exchange Server 2013
4 1 (2.70%) IIS
Applications
1 14 (37.84%) MS Office
2 8 (21.62%) MS Excel
3 1 (2.70%) MS PowerPoint
Communications & Networking
1 12 (32.43%) VoIP
2 7 (18.92%) TCP/IP
3 5 (13.51%) DNS
3 5 (13.51%) DHCP
4 1 (2.70%) Wi-Fi
4 1 (2.70%) VLAN
4 1 (2.70%) VPN
4 1 (2.70%) WAN
4 1 (2.70%) ADSL
4 1 (2.70%) LAN
Database & Business Intelligence
1 4 (10.81%) SQL Server
Libraries, Frameworks & Software Standards
1 3 (8.11%) .NET
2 1 (2.70%) ASP.NET
2 1 (2.70%) Software Packaging
Miscellaneous
1 5 (13.51%) Management Information System
1 5 (13.51%) Replication
2 3 (8.11%) Analytical Skills
3 1 (2.70%) Blackberry
Operating Systems
1 34 (91.89%) Windows
2 22 (59.46%) Windows Server 2008
3 20 (54.05%) Windows Server 2003
3 20 (54.05%) Windows Server 2012
4 8 (21.62%) Windows 7
5 7 (18.92%) Windows 8
6 2 (5.41%) Windows XP
Processes & Methodologies
1 12 (32.43%) ITIL
2 5 (13.51%) Service Delivery
2 5 (13.51%) Incident Management
2 5 (13.51%) Problem Management
2 5 (13.51%) Root Cause Analysis
3 4 (10.81%) Network Architecture
4 1 (2.70%) Information Security
Programming Languages
1 12 (32.43%) SQL
2 2 (5.41%) JavaScript
3 1 (2.70%) C
3 1 (2.70%) C#
Qualifications
1 9 (24.32%) Microsoft Certification
2 8 (21.62%) MCSE
3 5 (13.51%) CCNA
3 5 (13.51%) Cisco Certification
3 5 (13.51%) VMware Certified Professional (VCP)
3 5 (13.51%) MCITP
3 5 (13.51%) ITIL Foundation Certificate
4 3 (8.11%) MCP
4 3 (8.11%) Degree
5 1 (2.70%) MCTS
5 1 (2.70%) A+ Certification
Quality Assurance & Compliance
1 7 (18.92%) SLA
System Software
1 31 (83.78%) Active Directory
2 24 (64.86%) VMware Infrastructure
3 17 (45.95%) Terminal Server
4 1 (2.70%) Terminal Services
Vendors
1 34 (91.89%) Citrix
2 32 (86.49%) Microsoft
2 32 (86.49%) VMware
3 6 (16.22%) Oracle
4 1 (2.70%) Remedy
Croydon, Surrey
Vertical IT
Salary: £25000 - £28000 per annum + excellent benefits inc bonus
Posted: 4 days ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 4 days ago