The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 22 43 32
Rank change year-on-year
+21 -11
Permanent jobs requiring a 2nd Line Support 15 2 3
As % of all permanent IT jobs located in Croydon 8.93% 0.87% 1.36%
As % of the Job Titles category 9.04% 0.88% 1.43%
Number of salaries quoted 15 2 3
Average salary £25,000 £30,250 £24,000
Average salary % change year-on-year
-17.35% +26.04%
90% offered a salary of more than £23,500 £30,050 £23,600
10% offered a salary of more than £26,100 £30,450 £28,800
UK excluding London average salary £25,000 £24,125 £25,000
% change year-on-year
+3.62% -3.50%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
166 227 210
As % of all permanent IT jobs located in Croydon 98.81% 98.27% 95.02%
Number of salaries quoted 151 190 179
Average salary £45,000 £42,500 £45,000
Average salary % change year-on-year
+5.88% -5.55%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £60,000 £57,500 £59,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Croydon

2nd Line Support
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Croydon region.

2nd Line Support Salary Trend in Croydon

2nd Line Support
Top 30 Related IT Skills in Croydon

For the 6 months to 1 September 2015, IT jobs across the Croydon region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 35 (100.00%) Windows
1 35 (100.00%) Citrix
2 34 (97.14%) VMware
3 32 (91.43%) Microsoft
4 31 (88.57%) Active Directory
5 27 (77.14%) VMware Infrastructure
6 24 (68.57%) Windows Server 2008
7 23 (65.71%) Windows Server 2012
7 23 (65.71%) Windows Server 2003
7 23 (65.71%) MS Exchange
8 20 (57.14%) Exchange Server 2013
8 20 (57.14%) Exchange Server 2010
9 19 (54.29%) Terminal Server
10 12 (34.29%) MS Office
10 12 (34.29%) ITIL
11 11 (31.43%) SQL
11 11 (31.43%) VoIP
12 9 (25.71%) Microsoft Certification
13 8 (22.86%) MCSE
14 7 (20.00%) MS Excel
14 7 (20.00%) Windows 8
14 7 (20.00%) Windows 7
15 6 (17.14%) TCP/IP
15 6 (17.14%) SLA
16 5 (14.29%) DHCP
16 5 (14.29%) DNS
16 5 (14.29%) Oracle
16 5 (14.29%) CCNA
16 5 (14.29%) Cisco Certification
16 5 (14.29%) Service Delivery

2nd Line Support
Top Related IT Skills in Croydon by Category

For the 6 months to 1 September 2015, IT jobs across the Croydon region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (65.71%) MS Exchange
2 20 (57.14%) Exchange Server 2010
2 20 (57.14%) Exchange Server 2013
Applications
1 12 (34.29%) MS Office
2 7 (20.00%) MS Excel
3 1 (2.86%) MS PowerPoint
Communications & Networking
1 11 (31.43%) VoIP
2 6 (17.14%) TCP/IP
3 5 (14.29%) DNS
3 5 (14.29%) DHCP
4 1 (2.86%) Wi-Fi
4 1 (2.86%) VLAN
4 1 (2.86%) WAN
4 1 (2.86%) ADSL
4 1 (2.86%) LAN
Database & Business Intelligence
1 1 (2.86%) SQL Server
Miscellaneous
1 5 (14.29%) Management Information System
1 5 (14.29%) Replication
2 1 (2.86%) Blackberry
Operating Systems
1 35 (100.00%) Windows
2 24 (68.57%) Windows Server 2008
3 23 (65.71%) Windows Server 2003
3 23 (65.71%) Windows Server 2012
4 7 (20.00%) Windows 7
4 7 (20.00%) Windows 8
5 1 (2.86%) Windows XP
Processes & Methodologies
1 12 (34.29%) ITIL
2 5 (14.29%) Service Delivery
2 5 (14.29%) Incident Management
2 5 (14.29%) Problem Management
2 5 (14.29%) Root Cause Analysis
3 4 (11.43%) Network Architecture
4 1 (2.86%) Information Security
Programming Languages
1 11 (31.43%) SQL
Qualifications
1 9 (25.71%) Microsoft Certification
2 8 (22.86%) MCSE
3 5 (14.29%) CCNA
3 5 (14.29%) Cisco Certification
3 5 (14.29%) VMware Certified Professional (VCP)
3 5 (14.29%) MCITP
3 5 (14.29%) ITIL Foundation Certificate
4 3 (8.57%) MCP
5 1 (2.86%) MCTS
5 1 (2.86%) A+ Certification
Quality Assurance & Compliance
1 6 (17.14%) SLA
System Software
1 31 (88.57%) Active Directory
2 27 (77.14%) VMware Infrastructure
3 19 (54.29%) Terminal Server
4 1 (2.86%) Terminal Services
Vendors
1 35 (100.00%) Citrix
2 34 (97.14%) VMware
3 32 (91.43%) Microsoft
4 5 (14.29%) Oracle
5 1 (2.86%) Remedy
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 17 hours ago