The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 44 - 64
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support Analyst 2 0 1
As % of all permanent IT jobs located in Liverpool 0.60% - 0.18%
As % of the Job Titles category 0.61% - 0.18%
Number of salaries quoted 2 0 1
Average salary £28,250 - £25,000
UK excluding London average salary £26,250 £24,000 £24,000
% change year-on-year
+9.37% -
2nd Line Support Analyst
Merseyside

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Liverpool region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Liverpool
Permanent IT job ads with a match in the
Job Titles category
326 412 545
As % of all permanent IT jobs located in Liverpool 97.90% 95.15% 95.95%
Number of salaries quoted 266 295 473
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £27,000 £22,500 £26,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Liverpool region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Liverpool

2nd Line Support Analyst
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Liverpool region.

2nd Line Support Analyst Salary Trend in Liverpool

2nd Line Support Analyst
Top 30 Related IT Skills in Liverpool

For the 6 months to 30 April 2016, IT jobs across the Liverpool region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 9 (100.00%) ITIL
1 9 (100.00%) Windows
1 9 (100.00%) Microsoft
1 9 (100.00%) Active Directory
2 8 (88.89%) Finance
2 8 (88.89%) SLA
2 8 (88.89%) Citrix
2 8 (88.89%) MS Exchange
2 8 (88.89%) Windows Server 2008
2 8 (88.89%) Windows 8
2 8 (88.89%) Windows Server
2 8 (88.89%) Exchange Server 2010
3 7 (77.78%) ITIL V3
3 7 (77.78%) Windows 7
3 7 (77.78%) iPad
3 7 (77.78%) Video Conferencing
3 7 (77.78%) iPhone
3 7 (77.78%) VPN
3 7 (77.78%) SQL
3 7 (77.78%) MS Office
3 7 (77.78%) Citrix Certification
3 7 (77.78%) Microsoft Certification
3 7 (77.78%) Symantec
3 7 (77.78%) Remedy
3 7 (77.78%) Intel Security
3 7 (77.78%) Norton AntiVirus
3 7 (77.78%) Blackberry
3 7 (77.78%) Blackberry Enterprise Server
3 7 (77.78%) Service Management
3 7 (77.78%) Banking

2nd Line Support Analyst
Top Related IT Skills in Liverpool by Category

For the 6 months to 30 April 2016, IT jobs across the Liverpool region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (88.89%) Exchange Server 2010
1 8 (88.89%) MS Exchange
2 7 (77.78%) Blackberry Enterprise Server
2 7 (77.78%) Exchange Server 2007
3 1 (11.11%) Exchange Server 2013
Applications
1 7 (77.78%) MS Office
Communications & Networking
1 7 (77.78%) VPN
2 2 (22.22%) TCP/IP
3 1 (11.11%) LAN
3 1 (11.11%) WAN
General
1 8 (88.89%) Finance
2 7 (77.78%) Banking
Miscellaneous
1 7 (77.78%) Blackberry
1 7 (77.78%) iPad
1 7 (77.78%) iPhone
1 7 (77.78%) Video Conferencing
Operating Systems
1 9 (100.00%) Windows
2 8 (88.89%) Windows 8
2 8 (88.89%) Windows Server
2 8 (88.89%) Windows Server 2008
3 7 (77.78%) Windows 7
4 2 (22.22%) Windows Server 2012
5 1 (11.11%) Windows Server 2003
5 1 (11.11%) Windows XP
Processes & Methodologies
1 9 (100.00%) ITIL
2 7 (77.78%) ITIL V3
2 7 (77.78%) Service Management
2 7 (77.78%) Wealth Management
3 1 (11.11%) Continuous Improvement
Programming Languages
1 7 (77.78%) SQL
Qualifications
1 7 (77.78%) Citrix Certification
1 7 (77.78%) Degree
1 7 (77.78%) MCDST
1 7 (77.78%) Microsoft Certification
Quality Assurance & Compliance
1 8 (88.89%) SLA
System Software
1 9 (100.00%) Active Directory
Systems Management
1 7 (77.78%) Norton AntiVirus
2 1 (11.11%) SCCM
2 1 (11.11%) SCSM
Vendors
1 9 (100.00%) Microsoft
2 8 (88.89%) Citrix
3 7 (77.78%) Intel Security
3 7 (77.78%) Remedy
3 7 (77.78%) Symantec
4 1 (11.11%) VMware