The table below looks at the statistics for the 2nd Line Support Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Manager in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Second Line Support Manager
Rank 928 952 936
Rank change year-on-year
+24 -16
Permanent jobs requiring a 2nd Line Support Manager 2 3 18
As % of all permanent IT jobs located in the UK 0.002% 0.003% 0.017%
As % of the Job Titles category 0.002% 0.003% 0.018%
Number of salaries quoted 2 3 17
Average salary £47,750 £42,500 £50,000
Average salary % change year-on-year
+12.35% -15.00%
90% offered a salary of more than £35,950 £34,500 £25,000
10% offered a salary of more than £59,550 £42,500 £56,000
UK excluding London average salary £47,750 £42,500 £33,250
% change year-on-year
+12.35% +27.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
96369 101236 101631
As % of all permanent IT jobs located in the UK 96.12% 96.45% 96.28%
Number of salaries quoted 80844 83884 81689
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Manager Jobs Demand Trend in the UK

2nd Line Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Manager within the UK.

2nd Line Support Manager Salary Trend in the UK

2nd Line Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Manager over the 3 months to 13 February 2016 within the UK.

2nd Line Support Manager Salary Histogram in the UK

2nd Line Support Manager
Top 4 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Manager within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 1 £62,500 +47.05%
Slough - 1 £62,500 -
Berkshire - 1 £62,500 -
South East - 1 £62,500 -

2nd Line Support Manager
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT jobs within the UK that cited 2nd Line Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Manager in their job title.

1 8 (53.33%) Cisco
2 7 (46.67%) SLA
3 6 (40.00%) ITIL
4 5 (33.33%) Microsoft
4 5 (33.33%) Service Delivery
4 5 (33.33%) Telecoms
4 5 (33.33%) People Management
5 4 (26.67%) Windows 7
5 4 (26.67%) Windows
5 4 (26.67%) Configuration Management
5 4 (26.67%) Incident Management
5 4 (26.67%) SCCM
6 3 (20.00%) Performance Management
6 3 (20.00%) MS Office
6 3 (20.00%) Management Information System
6 3 (20.00%) Service Management
6 3 (20.00%) Quality Management
6 3 (20.00%) Transition Management
6 3 (20.00%) Mentoring
6 3 (20.00%) Coaching
6 3 (20.00%) Analytical Skills
7 2 (13.33%) Driving Licence
7 2 (13.33%) DBS Check
7 2 (13.33%) PaperCut
7 2 (13.33%) Windows Server 2012
7 2 (13.33%) Microsoft App-V
7 2 (13.33%) Information Security
7 2 (13.33%) Active Directory
7 2 (13.33%) HP
7 2 (13.33%) ITIL Certification

2nd Line Support Manager
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT jobs within the UK that cited 2nd Line Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Manager in their job title. Up to 20 skills are shown per category.

Applications
1 3 (20.00%) MS Office
Communications & Networking
1 1 (6.67%) H.323
1 1 (6.67%) MGCP
1 1 (6.67%) Unified Communications
General
1 5 (33.33%) Telecoms
Miscellaneous
1 3 (20.00%) Analytical Skills
1 3 (20.00%) Management Information System
2 2 (13.33%) Driving Licence
Operating Systems
1 4 (26.67%) Windows
1 4 (26.67%) Windows 7
2 2 (13.33%) Windows Server 2012
Processes & Methodologies
1 6 (40.00%) ITIL
2 5 (33.33%) People Management
2 5 (33.33%) Service Delivery
3 4 (26.67%) Configuration Management
3 4 (26.67%) Incident Management
4 3 (20.00%) Coaching
4 3 (20.00%) Mentoring
4 3 (20.00%) Performance Management
4 3 (20.00%) Quality Management
4 3 (20.00%) Service Management
4 3 (20.00%) Transition Management
5 2 (13.33%) Information Security
5 2 (13.33%) Problem Management
6 1 (6.67%) Agile Software Development
6 1 (6.67%) EAM
6 1 (6.67%) Knowledge Management
Qualifications
1 2 (13.33%) DBS Check
1 2 (13.33%) ITIL Certification
2 1 (6.67%) CCNP
2 1 (6.67%) CCVP
2 1 (6.67%) Cisco Certification
2 1 (6.67%) Degree
Quality Assurance & Compliance
1 7 (46.67%) SLA
System Software
1 2 (13.33%) Active Directory
1 2 (13.33%) Hyper-V
1 2 (13.33%) Microsoft App-V
Systems Management
1 4 (26.67%) SCCM
2 2 (13.33%) PaperCut
3 1 (6.67%) Cisco CUCM
3 1 (6.67%) Cisco UCCX
Vendors
1 8 (53.33%) Cisco
2 5 (33.33%) Microsoft
3 2 (13.33%) HP
4 1 (6.67%) NetApp
4 1 (6.67%) VMware