The first table below looks at the demand for the Help Desk Specialist role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Specialist in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Help Desk Specialist
Rank 903 868 902
Rank change year-on-year
-35 +34
Permanent jobs requiring a Help Desk Specialist 8 7 2
As % of all permanent IT jobs located in the UK 0.007% 0.006% 0.002%
As % of the Job Titles category 0.007% 0.007% 0.002%
Number of salaries quoted 5 0 2
Average salary £24,500 - £26,500
UK excluding London average salary £24,500 - £26,500
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110395 102332 111722
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.14%
Number of salaries quoted 90051 84654 95699
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Help Desk Specialist
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Specialist in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Specialist Jobs Demand Trend in the UK

Help Desk Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Specialist within the UK.

Help Desk Specialist Salary Trend in the UK

Help Desk Specialist
Top 6 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Specialist within the UK over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England - 7 £24,500 -
East of England - 5 £24,500 -
Borehamwood - 5 £24,500 -
Hertfordshire - 5 £24,500 -
London - 2 - -
Enfield - 1 - -

Help Desk Specialist
Top 30 Related IT Skills

For the 6 months to 31 July 2014, IT jobs within the UK that cited Help Desk Specialist in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Specialist in their job title.

1 6 (54.55%) Asset Management
1 6 (54.55%) Windows
1 6 (54.55%) Microsoft
1 6 (54.55%) Active Directory
2 5 (45.45%) Lotus
2 5 (45.45%) IBM Notes
2 5 (45.45%) Service Management
2 5 (45.45%) Windows 7
3 4 (36.36%) MS Excel
4 3 (27.27%) Windows XP
4 3 (27.27%) MCP
4 3 (27.27%) Microsoft Certification
4 3 (27.27%) A+ Certification
4 3 (27.27%) MCDST
4 3 (27.27%) Office 365
4 3 (27.27%) Windows 8
5 2 (18.18%) ServiceNow
5 2 (18.18%) SC Cleared
5 2 (18.18%) Security Cleared
5 2 (18.18%) SAP
5 2 (18.18%) Remedy
5 2 (18.18%) MS Exchange
6 1 (9.09%) VoIP
6 1 (9.09%) TCP/IP
6 1 (9.09%) Cisco
6 1 (9.09%) PowerShell
6 1 (9.09%) Android
6 1 (9.09%) Cisco IOS
6 1 (9.09%) SCCM
6 1 (9.09%) Video Conferencing

Help Desk Specialist
Top Related IT Skills by Category

For the 6 months to 31 July 2014, IT jobs within the UK that cited Help Desk Specialist in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Specialist in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (45.45%) IBM Notes
2 2 (18.18%) MS Exchange
Applications
1 4 (36.36%) MS Excel
Cloud Services
1 3 (27.27%) Office 365
Communications & Networking
1 1 (9.09%) VoIP
1 1 (9.09%) TCP/IP
1 1 (9.09%) Cisco IOS
Miscellaneous
1 1 (9.09%) Video Conferencing
Operating Systems
1 6 (54.55%) Windows
2 5 (45.45%) Windows 7
3 3 (27.27%) Windows XP
3 3 (27.27%) Windows 8
4 1 (9.09%) Android
Processes & Methodologies
1 6 (54.55%) Asset Management
2 5 (45.45%) Service Management
Programming Languages
1 1 (9.09%) PowerShell
Qualifications
1 3 (27.27%) MCP
1 3 (27.27%) Microsoft Certification
1 3 (27.27%) A+ Certification
1 3 (27.27%) MCDST
2 2 (18.18%) SC Cleared
2 2 (18.18%) Security Cleared
System Software
1 6 (54.55%) Active Directory
Systems Management
1 1 (9.09%) SCCM
Vendors
1 6 (54.55%) Microsoft
2 5 (45.45%) Lotus
3 2 (18.18%) ServiceNow
3 2 (18.18%) SAP
3 2 (18.18%) Remedy
4 1 (9.09%) Cisco