The table below looks at the statistics for the Help Desk Specialist role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Specialist in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Specialist
Rank 889 877 -
Rank change year-on-year
-12 -
Permanent jobs requiring a Help Desk Specialist 7 4 0
As % of all permanent IT jobs located in the UK 0.006% 0.004% -
As % of the Job Titles category 0.006% 0.004% -
Number of salaries quoted 3 0 0
Average salary £26,000 - -
UK excluding London average salary - - -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107752 102864 107643
As % of all permanent IT jobs located in the UK 94.55% 94.57% 95.26%
Number of salaries quoted 88108 85518 91703
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Specialist
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Specialist in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Specialist Jobs Demand Trend in the UK

Help Desk Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Specialist within the UK.

Help Desk Specialist Salary Trend in the UK

Help Desk Specialist
Top 2 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Specialist within the UK over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London - 7 £26,000 -
England - 7 £26,000 -

Help Desk Specialist
Top 30 Related IT Skills

For the 6 months to 24 October 2014, IT jobs within the UK that cited Help Desk Specialist in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Specialist in their job title.

1 7 (43.75%) Windows
2 6 (37.50%) Active Directory
3 5 (31.25%) Asset Management
3 5 (31.25%) Service Management
3 5 (31.25%) IBM Notes
3 5 (31.25%) MS Excel
3 5 (31.25%) Microsoft
3 5 (31.25%) Lotus
3 5 (31.25%) Windows 7
4 4 (25.00%) Tableau
4 4 (25.00%) Windows 8
4 4 (25.00%) Degree
4 4 (25.00%) Data Protection
5 3 (18.75%) Office 365
6 2 (12.50%) SC Cleared
6 2 (12.50%) Security Cleared
6 2 (12.50%) MCDST
6 2 (12.50%) Mac OS
6 2 (12.50%) Microsoft Certification
6 2 (12.50%) A+ Certification
6 2 (12.50%) Apple
6 2 (12.50%) SAP
6 2 (12.50%) ITIL
6 2 (12.50%) MCP
6 2 (12.50%) Windows XP
6 2 (12.50%) MS Exchange
7 1 (6.25%) HTTP
7 1 (6.25%) TCP/IP
7 1 (6.25%) SharePoint
7 1 (6.25%) MS Office

Help Desk Specialist
Top Related IT Skills by Category

For the 6 months to 24 October 2014, IT jobs within the UK that cited Help Desk Specialist in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Specialist in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (31.25%) IBM Notes
2 2 (12.50%) MS Exchange
3 1 (6.25%) SharePoint
Applications
1 5 (31.25%) MS Excel
2 1 (6.25%) MS Office
Cloud Services
1 3 (18.75%) Office 365
Communications & Networking
1 1 (6.25%) HTTP
1 1 (6.25%) TCP/IP
1 1 (6.25%) Internet
Miscellaneous
1 1 (6.25%) Blackberry
Operating Systems
1 7 (43.75%) Windows
2 5 (31.25%) Windows 7
3 4 (25.00%) Windows 8
4 2 (12.50%) Mac OS
4 2 (12.50%) Windows XP
5 1 (6.25%) Android
5 1 (6.25%) Apple iOS
5 1 (6.25%) Windows Phone
Processes & Methodologies
1 5 (31.25%) Service Management
1 5 (31.25%) Asset Management
2 4 (25.00%) Data Protection
3 2 (12.50%) ITIL
Qualifications
1 4 (25.00%) Degree
2 2 (12.50%) SC Cleared
2 2 (12.50%) Security Cleared
2 2 (12.50%) MCP
2 2 (12.50%) Microsoft Certification
2 2 (12.50%) A+ Certification
2 2 (12.50%) MCDST
System Software
1 6 (37.50%) Active Directory
Vendors
1 5 (31.25%) Microsoft
1 5 (31.25%) Lotus
2 4 (25.00%) Tableau
3 2 (12.50%) SAP
3 2 (12.50%) Apple
4 1 (6.25%) Remedy
4 1 (6.25%) ServiceNow