The table below looks at the statistics for the Help Desk Specialist role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Specialist in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Help Desk Specialist
Rank 889 891 892
Rank change year-on-year
+2 +1
Permanent jobs requiring a Help Desk Specialist 6 8 2
As % of all permanent IT jobs located in the UK 0.005% 0.007% 0.002%
As % of the Job Titles category 0.006% 0.008% 0.002%
Number of salaries quoted 4 8 2
Average salary £26,000 £20,000 £33,000
Average salary % change year-on-year
+30.00% -39.39%
90% offered a salary of more than £21,100 £18,350 £29,400
10% offered a salary of more than £28,800 £21,850 £36,600
UK excluding London average salary £19,000 £20,000 -
% change year-on-year
-5.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106313 103834 110138
As % of all permanent IT jobs located in the UK 94.66% 94.68% 95.33%
Number of salaries quoted 88520 84369 94875
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,400 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Specialist
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Specialist in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Specialist Jobs Demand Trend in the UK

Help Desk Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Specialist within the UK.

Help Desk Specialist Salary Trend in the UK

Help Desk Specialist
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Specialist over the 3 months to 18 December 2014 within the UK.

Help Desk Specialist Salary Histogram in the UK

Help Desk Specialist
Top 4 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Specialist within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 6 £26,000 +30.00%
London - 5 £26,000 -
South East +1 1 £19,000 -7.31%
Kent - 1 £19,000 -

Help Desk Specialist
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT jobs within the UK that cited Help Desk Specialist in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Specialist in their job title.

1 7 (63.64%) Windows
2 5 (45.45%) Degree
3 4 (36.36%) Tableau
3 4 (36.36%) Data Protection
3 4 (36.36%) MS Excel
3 4 (36.36%) Microsoft
4 3 (27.27%) ITIL
4 3 (27.27%) Windows XP
4 3 (27.27%) MS Exchange
4 3 (27.27%) SC Cleared
4 3 (27.27%) Security Cleared
4 3 (27.27%) Windows 7
5 2 (18.18%) Mac OS
5 2 (18.18%) MCDST
5 2 (18.18%) MCP
5 2 (18.18%) SharePoint
5 2 (18.18%) Active Directory
5 2 (18.18%) Microsoft Certification
5 2 (18.18%) A+ Certification
5 2 (18.18%) Apple
5 2 (18.18%) Windows 8
6 1 (9.09%) Windows Phone
6 1 (9.09%) ServiceNow
6 1 (9.09%) Data Structures
6 1 (9.09%) Windows Server 2003
6 1 (9.09%) Internet
6 1 (9.09%) Remedy
6 1 (9.09%) Blackberry
6 1 (9.09%) MS Office
6 1 (9.09%) HTTP

Help Desk Specialist
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT jobs within the UK that cited Help Desk Specialist in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Specialist in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (27.27%) MS Exchange
2 2 (18.18%) SharePoint
Applications
1 4 (36.36%) MS Excel
2 1 (9.09%) MS Office
Cloud Services
1 1 (9.09%) Office 365
Communications & Networking
1 1 (9.09%) HTTP
1 1 (9.09%) Internet
General
1 1 (9.09%) Telecoms
Miscellaneous
1 1 (9.09%) Blackberry
1 1 (9.09%) Data Structures
Operating Systems
1 7 (63.64%) Windows
2 3 (27.27%) Windows XP
2 3 (27.27%) Windows 7
3 2 (18.18%) Windows 8
3 2 (18.18%) Mac OS
4 1 (9.09%) Windows Phone
4 1 (9.09%) Apple iOS
4 1 (9.09%) Windows Server 2003
4 1 (9.09%) Windows Vista
4 1 (9.09%) Android
4 1 (9.09%) Windows Server 2008
4 1 (9.09%) Windows 2000 Server
Processes & Methodologies
1 4 (36.36%) Data Protection
2 3 (27.27%) ITIL
Qualifications
1 5 (45.45%) Degree
2 3 (27.27%) SC Cleared
2 3 (27.27%) Security Cleared
3 2 (18.18%) MCP
3 2 (18.18%) Microsoft Certification
3 2 (18.18%) A+ Certification
3 2 (18.18%) MCDST
System Software
1 2 (18.18%) Active Directory
Vendors
1 4 (36.36%) Microsoft
1 4 (36.36%) Tableau
2 2 (18.18%) Apple
3 1 (9.09%) Remedy
3 1 (9.09%) ServiceNow