The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Uxbridge region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 30 29 33
Rank change year-on-year
-1 +4
Permanent jobs requiring a 2nd Line Support 4 5 6
As % of all permanent IT jobs located in Uxbridge 2.50% 2.18% 3.02%
As % of the Job Titles category 2.67% 2.48% 3.23%
Number of salaries quoted 4 5 3
Average salary £23,500 £35,000 £24,000
Average salary % change year-on-year
-32.85% +45.83%
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Uxbridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Uxbridge
Permanent IT job ads with a match in the
Job Titles category
150 202 186
As % of all permanent IT jobs located in Uxbridge 93.75% 88.21% 93.47%
Number of salaries quoted 142 175 165
Average salary £42,500 £45,500 £40,000
Average salary % change year-on-year
-6.59% +13.75%
90% offered a salary of more than £24,000 £30,200 £24,000
10% offered a salary of more than £57,500 £65,000 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Uxbridge

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Uxbridge region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Uxbridge

2nd Line Support
Salary Trend in Uxbridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Uxbridge region.

2nd Line Support Salary Trend in Uxbridge

2nd Line Support
Top 30 Related IT Skills in Uxbridge

For the 6 months to 17 April 2015, IT jobs across the Uxbridge region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 7 (87.50%) Microsoft
2 6 (75.00%) ITIL
3 5 (62.50%) MS Excel
4 4 (50.00%) VMware
4 4 (50.00%) Spanish Language
5 3 (37.50%) VMware Infrastructure
5 3 (37.50%) French Language
5 3 (37.50%) German Language
5 3 (37.50%) Italian Language
5 3 (37.50%) Russian Language
5 3 (37.50%) SAN
5 3 (37.50%) MS Exchange
6 2 (25.00%) Active Directory
6 2 (25.00%) XML
6 2 (25.00%) Windows
7 1 (12.50%) Customer Engagement
7 1 (12.50%) Windows 7
7 1 (12.50%) SaaS
7 1 (12.50%) Root Cause Analysis
7 1 (12.50%) Incident Management
7 1 (12.50%) Linux
7 1 (12.50%) MCSE
7 1 (12.50%) MCSA
7 1 (12.50%) XSLT
7 1 (12.50%) UNIX
7 1 (12.50%) JavaScript
7 1 (12.50%) PHP
7 1 (12.50%) SQL
7 1 (12.50%) .NET
7 1 (12.50%) MySQL

2nd Line Support
Top Related IT Skills in Uxbridge by Category

For the 6 months to 17 April 2015, IT jobs across the Uxbridge region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (37.50%) MS Exchange
Applications
1 5 (62.50%) MS Excel
2 1 (12.50%) MS Project
2 1 (12.50%) MS Office
Cloud Services
1 1 (12.50%) SaaS
Communications & Networking
1 3 (37.50%) SAN
2 1 (12.50%) LAN
2 1 (12.50%) WAN
2 1 (12.50%) TCP/IP
2 1 (12.50%) VPN
Database & Business Intelligence
1 1 (12.50%) MySQL
1 1 (12.50%) SQL Server
General
1 4 (50.00%) Spanish Language
2 3 (37.50%) French Language
2 3 (37.50%) German Language
2 3 (37.50%) Italian Language
2 3 (37.50%) Russian Language
Libraries, Frameworks & Software Standards
1 2 (25.00%) XML
2 1 (12.50%) XSLT
2 1 (12.50%) .NET
2 1 (12.50%) ASP.NET
Miscellaneous
1 1 (12.50%) Client/Server
Operating Systems
1 2 (25.00%) Windows
2 1 (12.50%) Linux
2 1 (12.50%) Windows 7
2 1 (12.50%) UNIX
Processes & Methodologies
1 6 (75.00%) ITIL
2 1 (12.50%) CRM
2 1 (12.50%) Service Management
2 1 (12.50%) Service Delivery
2 1 (12.50%) E-business
2 1 (12.50%) ITSM
2 1 (12.50%) Incident Management
2 1 (12.50%) Customer Engagement
2 1 (12.50%) Root Cause Analysis
Programming Languages
1 1 (12.50%) JavaScript
1 1 (12.50%) PHP
1 1 (12.50%) SQL
Qualifications
1 1 (12.50%) MCSE
1 1 (12.50%) MCSA
1 1 (12.50%) Microsoft Certification
1 1 (12.50%) ITIL Certification
System Software
1 3 (37.50%) VMware Infrastructure
2 2 (25.00%) Active Directory
Vendors
1 7 (87.50%) Microsoft
2 4 (50.00%) VMware
3 1 (12.50%) Oracle
3 1 (12.50%) IBM
3 1 (12.50%) HP
3 1 (12.50%) Citrix
3 1 (12.50%) NetApp