Customer Service Jobs in West End of London

Customer Service
Central London > West End of London

The following table provides summary statistics for permanent job vacancies advertised in West End of London with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 6 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 Jun 2024
Same period 2023 Same period 2022
Rank 18 24 12
Rank change year-on-year +6 -12 +3
Permanent jobs citing Customer Service 11 13 26
As % of all permanent jobs advertised in West End of London 10.68% 5.83% 15.57%
As % of the Processes & Methodologies category 11.34% 6.05% 16.35%
Number of salaries quoted 11 7 26
10th Percentile - £32,250 -
25th Percentile £32,750 £38,234 £27,000
Median annual salary (50th Percentile) £41,000 £42,904 £30,750
Median % change year-on-year -4.44% +39.53% +2.50%
75th Percentile £50,000 £51,545 £42,750
90th Percentile £53,750 £57,500 £63,500
Central London median annual salary £44,125 £40,000 £40,000
% change year-on-year +10.31% - -33.33%

All Process and Methodology Skills
West End of London

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West End of London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 97 215 159
As % of all permanent jobs advertised in West End of London 94.17% 96.41% 95.21%
Number of salaries quoted 56 144 145
10th Percentile £33,875 £40,903 £29,500
25th Percentile £40,000 £55,000 £43,750
Median annual salary (50th Percentile) £52,500 £70,000 £62,000
Median % change year-on-year -25.00% +12.90% +9.24%
75th Percentile £78,750 £93,750 £77,500
90th Percentile £89,375 £110,000 £104,750
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

Customer Service
Job Vacancy Trend in West End of London

Job postings citing Customer Service as a proportion of all IT jobs advertised in West End of London.

Job vacancy trend for Customer Service in West End of London

Customer Service
Salary Trend in West End of London

3-month moving average salary quoted in jobs citing Customer Service in West End of London.

Salary trend for Customer Service in West End of London

Customer Service
Salary Histogram in West End of London

Salary distribution for jobs citing Customer Service in West End of London over the 6 months to 6 June 2024.

Salary histogram for Customer Service in West End of London

Customer Service
Job Locations in West End of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the West End of London region over the 6 months to 6 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Westminster +12 5 £33,500 - 1
Customer Service
Central London

Customer Service
Co-occurring Skills and Capabilities in West End of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (36.36%) SharePoint
Cloud Services
1 7 (63.64%) Azure
1 7 (63.64%) Microsoft 365
2 6 (54.55%) Entra ID
3 4 (36.36%) OneDrive
4 2 (18.18%) WhatsApp
5 1 (9.09%) SaaS
Communications & Networking
1 2 (18.18%) DHCP
1 2 (18.18%) TCP/IP
2 1 (9.09%) Remote Desktop
General
1 3 (27.27%) Social Skills
2 2 (18.18%) Analytical Skills
2 2 (18.18%) Retail
3 1 (9.09%) Presentation Skills
Job Titles
1 6 (54.55%) IT Support
2 4 (36.36%) IT Engineer
2 4 (36.36%) IT Support Engineer
2 4 (36.36%) Junior
2 4 (36.36%) Junior IT Engineer
2 4 (36.36%) Junior IT Support
2 4 (36.36%) Junior Support Engineer
2 4 (36.36%) Support Engineer
3 3 (27.27%) Service Manager
4 2 (18.18%) Analyst
4 2 (18.18%) IT Analyst
4 2 (18.18%) IT Support Analyst
4 2 (18.18%) Service Desk Manager
4 2 (18.18%) Support Analyst
5 1 (9.09%) Delivery Manager
5 1 (9.09%) IT Manager
5 1 (9.09%) IT Services Delivery Manager
5 1 (9.09%) Operational Security Manager
5 1 (9.09%) Security Operations Manager
5 1 (9.09%) Service Delivery Manager
Miscellaneous
1 2 (18.18%) Fat Client
1 2 (18.18%) Thin Client
2 1 (9.09%) iPad
2 1 (9.09%) iPhone
Operating Systems
1 6 (54.55%) Windows
2 4 (36.36%) Windows 10
Processes & Methodologies
1 4 (36.36%) ITIL
1 4 (36.36%) Problem-Solving
2 3 (27.27%) Service Delivery
2 3 (27.27%) Service Management
2 3 (27.27%) Ticket Management
3 2 (18.18%) Continuous Improvement
3 2 (18.18%) Customer Experience
3 2 (18.18%) Customer-Centricity
3 2 (18.18%) ITSM
3 2 (18.18%) Telematics
3 2 (18.18%) User Experience
4 1 (9.09%) Asset Management
4 1 (9.09%) Budget Management
4 1 (9.09%) Knowledge Management
4 1 (9.09%) Mentoring
4 1 (9.09%) People Management
4 1 (9.09%) Performance Monitoring
4 1 (9.09%) Problem Management
4 1 (9.09%) Security Operations
4 1 (9.09%) Trend Analysis
Qualifications
1 2 (18.18%) Degree
Quality Assurance & Compliance
1 1 (9.09%) Cyber Essentials
1 1 (9.09%) ISO 9001
1 1 (9.09%) SLA
System Software
1 7 (63.64%) Active Directory
Systems Management
1 5 (45.45%) Microsoft Intune
Vendors
1 7 (63.64%) Microsoft
2 1 (9.09%) Bomgar
2 1 (9.09%) Cisco
2 1 (9.09%) ServiceNow