ownership and working toward resolution. Troubleshooting and triaging complex technical issues and service requests, identifying and implementing technical resolutions Categorise and complete work types (incident, service request, minor works, projects), maintaining accurate records inline with department procedures and utilising the appropriate toolset. Accurately log, update and maintain the departments … records and systems . Examples: Helpdesk & Customer databases; inventory of IT assets, knowledge, change, incident and problem management The post holder will be required to deliver support via all delivery methods (phone, email, remote assistance and mobile support unit) on a rotational basis working at level 1, level … for IT Department standards, service assurance, and service improvements initiatives, policies and operating procedures Take a lead role in service assurance duties such as incident, problem, knowledge management, service etiquette inline with the departments procedures. Initiate and co-ordinate problem management activities including, recording known errors, investigations more »
both their main office location and other remote sites in your region. • IT Equipment Setup & Handover to Users within the Business • IT Equipment Asset Management/Stock Control • IncidentManagement – Resolving all IT Incidents/Service Requests which are under your remit. • Basic Network Connectivity Demands • Basic … Network IncidentManagement Troubleshooting • Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. • Windows Active Directory - Domain Account & Access Rights Management • New Site Setups & Decommissions o Network Connectivity – LAN & WAN o IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup. • Printer Connectivity Demands … Strong interpersonal and relationship skills are required to work closely with both managers and employees within the business and colleagues in both IT Site Management and User Engagement teams across the UK. Time & Task Management are key skills which are required to deliver to strict deadlines to ensure more »
and embrace failure. Proven ability to work successfully with colleagues and clients in high-pressure situations. Positive attitude and customer focus with excellent time management skills. Willingness to share knowledge and build a supportive culture. Ability and willingness to research best practices, adjust as appropriate and implement within a …/DevSecOps principals and concepts such as CI/CD and IaC. Experience of SRE environments and processes specifically in the areas of availability, incidentmanagement and monitoring. Excellent analytical and problem-solving skills. Effective communication skills, both written and verbal. Ability to work well in high-pressure … situations. Experience using Azure Monitor, App insights and KQL or similar tooling. Experience writing runbooks, and implementation plans and adopting incidentmanagement best practices. Strong understanding of environment architecture and release management as part of the software development lifecycle. Experience using SolarWinds or similar tooling. Knowledge of more »
and embrace failure. Proven ability to work successfully with colleagues and clients in high-pressure situations. Positive attitude and customer focus with excellent time management skills. Willingness to share knowledge and build a supportive culture. Ability and willingness to research best practices, adjust as appropriate and implement within a …/DevSecOps principals and concepts such as CI/CD and IaC. Experience of SRE environments and processes specifically in the areas of availability, incidentmanagement and monitoring. Excellent analytical and problem-solving skills. Effective communication skills, both written and verbal. Ability to work well in high-pressure … situations. Experience using Azure Monitor, App insights and KQL or similar tooling. Experience writing runbooks, and implementation plans and adopting incidentmanagement best practices. Strong understanding of environment architecture and release management as part of the software development lifecycle. Experience using SolarWinds or similar tooling. Knowledge of more »
possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the IncidentManagement system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incidentmanagement procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you re suitable for the role, apply now! If you are interested, please contact GTS more »
possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the IncidentManagement system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incidentmanagement procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you re suitable for the role, apply now! If you are interested, please contact GTS. more »
possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the IncidentManagement system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incidentmanagement procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you re suitable for the role, apply now! If you are interested, please contact GTS. more »
Belfast, County Antrim, Northern Ireland, United Kingdom
Experis UK
collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incidentmanagement requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
I3 Resourcing Limited
DESIRABLE Key responsibilities: Application and infrastructure planning and testing including integrations Maintaining CI/CD pipelines Automation implementation Guidewire Cloud Console configuration On-call, incident response and incidentmanagement Monitoring the software development process through its entire lifecycle and ensuring adherence to security standards Regularly updating or … such as Kanban and experience of Scaled Agile (LeSS, SAFe) would be beneficial Deep knowledge required of following tools/technologies Containerisation tooling and management in particular, Docker & Rancher CI/CD tooling such as Octopus Deploy, Azure DevOps, TeamCity, Artifactory & GitHub IaC configuration tooling such as Chef/ more »
Warwick, Warwickshire, West Midlands, United Kingdom
Tata Technologies Europe Ltd
designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to join … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous … improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential : Relevant experience in Problem Management. Proven experience in problem management/incidentmore »
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
J & C Associates Ltd
SIEM/Incident SME (Active DV Clearance) ELK (Elastic, Logstash, Kibana) Tanium MITRE ATT&CK Cyber Kill Chain Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton Duration: 6 months We are Global IT Recruitment specialist that provides support … including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incidentmanagement services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance more »
technical support platform. Essential Job Duties and Responsibilities: Resolve technical queries escalating from field maintenance, projects, internal resolver groups and customers. Proactively manage the 'IncidentManagement' queue systems ensuring that all tickets are picked up within a timely manner and resolved within KPI. As part of troubleshooting, you … required to escalate identified bugs and issues to engineering using JIRA. Manage the monthly security and application patching to 'Front End Devices' through Patch Management tooling and processes for Windows and Unix environments whilst looking at continuous improvements to the process (Preferably using Ivanti EPM). Support the Linux … and command-lets. Collaborate and manage projects through the delivery life cycle, ensuring new and altered services are transitioned successfully. Support Client and Server Management platforms supported by the wider IT Teams (Ivanti, VMWare, Hyper-V, Repository Server). Help Identify and implement any training requirements resulting from technical more »
Oxford, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Hays
infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incidentmanagement experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »
Employment Type: Contract, Work From Home
Rate: £450.0 - £500.0 per day + Up to £500 Per day
Didcot, Oxfordshire, United Kingdom Hybrid / WFH Options
Hays Technology
infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incidentmanagement experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »
Broad Street, Greater London, United Kingdom Hybrid / WFH Options
Picture More Ltd
central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incidentmanagement) Azure Virtual Desktop (AVD) Microsoft Dynamics … We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi-tasking skills. Logical thinking, reliability, and determination. Experience in delivering high-quality customer service and collaborating in a small team. How to more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Solos Consultants Ltd
ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the Major IncidentManagement process. The role will be well suited to candidates who like to stretch themselves across a wide range of tasks and scenarios … skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops - MD 101 Microsoft more »
in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: * Perform End to End system validation for connected cars * Raise incident tickets in the incidentmanagement system and track * Follow testing methods & procedures to ensure robust validation of the complete telematics systems * Conduct more »
/Public Sector field who are responsible for designing, delivering and maintaining cybersecurity capabilities. Job Role: - Responding to security incidents as part of an incident response team - Develop security event monitoring and incidentmanagement services - Standardisation of Security Operating Procedures - Provide SME on a broad range of more »
services. * Experience using virtualisation software. * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incidentmanagement services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give more »
Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incidentmanagement tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis more »
Epsom and St Helier University Hospitals NHS Trust
deputise on their behalf. Support and resolve problems with 3rd party equipment as required. Perform all duties to the highest professional standards. Ensure Change Management policies are followed at all times by Trust and 3rd party employees. Respond to, and resolve, incidents as directed by the Customer Support Manager … of Desktop Technical Support. Provide advice to others within the ICT department on issues relating to Desktop Technical Support. Assist with the planning and management of project work within the Desktop Technical Support Team Maintain a clean, safe and tidy office and working environment. Maintain a calm and professional … and Technology qualification ITIL qualification or equivalent knowledge Experience Essential Previous experience of 2nd line technical support within a service desk environment Knowledge of incidentmanagement software, particularly IVANTI, Desirable Broad NHS knowledge Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act more »
high service availability, able to define, implement and improve business performance SLOs. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incidentmanagement, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »