Incident Management Contracts

Incident Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 21 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 155 144 205
Rank change year-on-year -11 +61 +57
Contract jobs citing Incident Management 678 1,071 1,252
As % of all contract jobs advertised in the UK 1.60% 1.89% 1.42%
As % of the Processes & Methodologies category 1.86% 2.10% 1.56%
Number of daily rates quoted 362 693 781
10th Percentile £200 £250 £193
25th Percentile £314 £350 £313
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +5.56%
75th Percentile £588 £629 £585
90th Percentile £725 £700 £674
UK excluding London median daily rate £508 £450 £425
% change year-on-year +12.89% +5.88% +6.25%
Number of hourly rates quoted 137 111 172
10th Percentile £14.16 £13.29 £13.25
25th Percentile £14.48 £13.41 £13.41
Median hourly rate £16.23 £19.81 £15.50
Median % change year-on-year -18.07% +27.81% -3.13%
75th Percentile £21.46 £26.39 £22.00
90th Percentile £37.43 £47.00 £35.06
UK excluding London median hourly rate £16.10 £19.81 £15.50
% change year-on-year -18.73% +27.81% +3.33%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,539 50,904 80,008
As % of all contract IT jobs advertised in the UK 86.04% 89.75% 90.61%
Number of daily rates quoted 23,560 35,264 56,167
10th Percentile £300 £325 £344
25th Percentile £413 £440 £430
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +7.07%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £480
% change year-on-year - +4.17% +9.09%
Number of hourly rates quoted 2,438 1,684 1,915
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.75 £15.52
Median hourly rate £36.27 £36.00 £25.68
Median % change year-on-year +0.76% +40.19% +7.00%
75th Percentile £60.00 £65.00 £49.51
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.00 £35.00 £20.00
% change year-on-year +8.57% +75.00% -6.21%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 21 May 2024.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 21 May 2024.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 21 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -8 606 £500 - 300
UK excluding London -8 420 £508 +12.89% 218
London -22 205 £500 -9.09% 94
Work from Home -21 159 £510 +0.74% 121
South East -2 101 £488 -2.50% 51
East of England -1 98 £301 -8.71% 29
North of England -35 78 £538 +7.60% 43
South West +44 76 £520 +24.18% 27
West Midlands +25 58 £438 -23.91% 39
Midlands +19 58 £438 -12.50% 56
Yorkshire +9 41 £582 +32.27% 15
North West -44 37 £513 -1.44% 19
Scotland +5 27 £515 +19.77% 14
Northern Ireland 0 6 - - 3
Wales +9 1 £190 -30.91% 3

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (2.65%) Microsoft Exchange
2 12 (1.77%) Apache
2 12 (1.77%) Confluence
2 12 (1.77%) nginx
3 11 (1.62%) SharePoint
4 9 (1.33%) JBoss
4 9 (1.33%) Tomcat
5 3 (0.44%) Skype for Business
6 2 (0.29%) Blackberry Enterprise Server
7 1 (0.15%) Oracle Application Server
7 1 (0.15%) Oracle Spatial
7 1 (0.15%) WebLogic
Applications
1 55 (8.11%) Microsoft Excel
2 49 (7.23%) Microsoft PowerPoint
3 25 (3.69%) Microsoft Office
4 1 (0.15%) Chatbot
Business Applications
1 9 (1.33%) Temenos T24
2 5 (0.74%) Salesforce CRM
3 4 (0.59%) Remedy ITSM
4 3 (0.44%) SAP EWM
4 3 (0.44%) SAP S/4HANA
5 2 (0.29%) Fidessa
5 2 (0.29%) Remedy AR System
5 2 (0.29%) SAP Payroll
5 2 (0.29%) SAP Retail
6 1 (0.15%) SAP SD
Cloud Services
1 87 (12.83%) Azure
2 83 (12.24%) Microsoft 365
3 33 (4.87%) AWS
4 20 (2.95%) Azure DevOps
5 15 (2.21%) Serverless
6 11 (1.62%) Azure Monitor
7 10 (1.47%) Azure Functions
7 10 (1.47%) Power Platform
8 9 (1.33%) Azure Sentinel
9 8 (1.18%) Amazon CloudWatch
9 8 (1.18%) Entra ID
9 8 (1.18%) GitHub
10 7 (1.03%) Cloud Computing
11 5 (0.74%) Amazon S3
11 5 (0.74%) AWS CloudFormation
11 5 (0.74%) AWS Lambda
11 5 (0.74%) AWS Step Functions
11 5 (0.74%) Azure Data Factory
11 5 (0.74%) Azure Logic Apps
11 5 (0.74%) SaaS
Communications & Networking
1 47 (6.93%) Firewall
2 46 (6.78%) Wi-Fi
3 28 (4.13%) DNS
4 26 (3.83%) WAN
5 23 (3.39%) Network Security
6 20 (2.95%) VPN
7 14 (2.06%) SAN
8 13 (1.92%) Wireless
9 12 (1.77%) BGP
9 12 (1.77%) DHCP
9 12 (1.77%) MPLS
10 11 (1.62%) LAN
10 11 (1.62%) TCP/IP
11 10 (1.47%) Cisco ASA
12 9 (1.33%) IPsec
13 7 (1.03%) DWDM
13 7 (1.03%) HTTP
13 7 (1.03%) VoIP
14 6 (0.88%) Internet
14 6 (0.88%) SCCP
Database & Business Intelligence
1 23 (3.39%) Relational Database
2 22 (3.24%) SQL Server
3 15 (2.21%) RDBMS
4 10 (1.47%) Elasticsearch
5 8 (1.18%) DB2
5 8 (1.18%) Power BI
6 7 (1.03%) Sybase ASE
7 6 (0.88%) PostgreSQL
7 6 (0.88%) Tableau
8 5 (0.74%) Azure SQL Database
8 5 (0.74%) DynamoDB
9 4 (0.59%) Apache Hive
9 4 (0.59%) Hadoop
10 3 (0.44%) MySQL
10 3 (0.44%) NoSQL
10 3 (0.44%) SAP HANA
10 3 (0.44%) SQL Server Integration Services
11 1 (0.15%) MariaDB
11 1 (0.15%) Oracle Database 12c
11 1 (0.15%) Spatial Data
Development Applications
1 29 (4.28%) JIRA
2 11 (1.62%) Git
3 7 (1.03%) Jenkins
3 7 (1.03%) Selenium
4 6 (0.88%) Cypress.io
5 5 (0.74%) Artifactory
5 5 (0.74%) CircleCI
6 4 (0.59%) IDA Disassembler
6 4 (0.59%) Sonatype Nexus
7 3 (0.44%) Visual Studio
8 2 (0.29%) Bitbucket
8 2 (0.29%) JMeter
8 2 (0.29%) Octopus Deploy
8 2 (0.29%) SpecFlow
8 2 (0.29%) TeamCity
9 1 (0.15%) FitNesse
9 1 (0.15%) GitLab
9 1 (0.15%) GoCD
9 1 (0.15%) Hudson
9 1 (0.15%) Oracle Forms
General
1 231 (34.07%) Social Skills
2 99 (14.60%) Finance
3 87 (12.83%) Analytical Skills
4 73 (10.77%) Public Sector
5 40 (5.90%) Retail
6 37 (5.46%) Telecoms
7 23 (3.39%) Legal
8 22 (3.24%) Banking
9 13 (1.92%) Financial Institution
10 11 (1.62%) Investment Banking
11 10 (1.47%) German Language
11 10 (1.47%) Manufacturing
12 6 (0.88%) Front Office
12 6 (0.88%) Influencing Skills
13 5 (0.74%) Electronics
13 5 (0.74%) Marketing
13 5 (0.74%) Organisational Skills
13 5 (0.74%) Presentation Skills
14 4 (0.59%) Hungarian Language
14 4 (0.59%) Lithuanian Language
Job Titles
1 227 (33.48%) Analyst
2 120 (17.70%) Service Analyst
3 103 (15.19%) Service Desk Analyst
4 52 (7.67%) Senior
5 44 (6.49%) Incident Manager
6 36 (5.31%) Consultant
7 34 (5.01%) Support Engineer
8 27 (3.98%) Applications Support
9 25 (3.69%) Customer Analyst
9 25 (3.69%) Customer Service Analyst
10 23 (3.39%) SOC Analyst
10 23 (3.39%) Support Analyst
11 20 (2.95%) IT Support
11 20 (2.95%) Lead
11 20 (2.95%) Service Manager
12 18 (2.65%) Developer
12 18 (2.65%) Security Analyst
13 17 (2.51%) Network Engineer
14 16 (2.36%) Applications Support Analyst
14 16 (2.36%) Problem Manager
Libraries, Frameworks & Software Standards
1 13 (1.92%) .NET
2 12 (1.77%) CSS
3 10 (1.47%) Elastic Stack
3 10 (1.47%) XML
4 9 (1.33%) FIX Protocol
4 9 (1.33%) IBM Integration Bus
4 9 (1.33%) Node.js
5 8 (1.18%) Middleware
6 7 (1.03%) REST
6 7 (1.03%) RESTful
7 6 (0.88%) SOAP
8 5 (0.74%) AngularJS
8 5 (0.74%) HTML
8 5 (0.74%) JSON
9 4 (0.59%) .NET Framework
9 4 (0.59%) LDAP
9 4 (0.59%) Playwright
9 4 (0.59%) React
9 4 (0.59%) Web Services
9 4 (0.59%) WebdriverIO
Miscellaneous
1 96 (14.16%) Management Information System
2 71 (10.47%) Cyber Kill Chain
3 65 (9.59%) Cyber Threat
4 63 (9.29%) Cyber Defence
5 20 (2.95%) CMDB
6 19 (2.80%) PKI
7 18 (2.65%) Analytical Mindset
8 15 (2.21%) Data Centre
9 14 (2.06%) Self-Motivation
10 12 (1.77%) Derivative
11 11 (1.62%) Onboarding
11 11 (1.62%) Security Operations Centre
12 10 (1.47%) Data Protection Act
12 10 (1.47%) Distributed Systems
13 9 (1.33%) Product Ownership
14 8 (1.18%) Hedge funds
15 7 (1.03%) Legacy Systems
15 7 (1.03%) Linux Command Line
15 7 (1.03%) Replication
16 5 (0.74%) Cloud Native
Operating Systems
1 96 (14.16%) Windows
2 76 (11.21%) Linux
3 39 (5.75%) Unix
4 28 (4.13%) Windows Server
5 19 (2.80%) Windows 10
6 12 (1.77%) Red Hat Enterprise Linux
7 10 (1.47%) Mac OS X
7 10 (1.47%) Windows 7
8 6 (0.88%) Apple iOS
9 5 (0.74%) Android
9 5 (0.74%) Windows Server 2019
10 4 (0.59%) Windows Server 2016
11 3 (0.44%) Windows Server 2012
12 2 (0.29%) Mac OS
12 2 (0.29%) VMS
12 2 (0.29%) zOS
13 1 (0.15%) Ubuntu
Processes & Methodologies
1 230 (33.92%) ITIL
2 181 (26.70%) Problem-Solving
3 159 (23.45%) Customer Service
4 124 (18.29%) Cybersecurity
4 124 (18.29%) Problem Management
5 106 (15.63%) SIEM
6 100 (14.75%) Incident Response
7 98 (14.45%) Service Delivery
8 95 (14.01%) Service Management
9 94 (13.86%) Root Cause Analysis
10 93 (13.72%) Information Security
11 92 (13.57%) Change Management
12 74 (10.91%) ITSM
13 73 (10.77%) MITRE ATT&CK
14 67 (9.88%) Mathematics
15 66 (9.73%) Agile
16 64 (9.44%) Mentoring
16 64 (9.44%) Use Case
17 60 (8.85%) Protective Monitoring
18 59 (8.70%) Case Management
Programming Languages
1 48 (7.08%) PowerShell
2 43 (6.34%) Python
3 38 (5.60%) SQL
4 22 (3.24%) JavaScript
5 14 (2.06%) C#
6 13 (1.92%) Shell Script
7 12 (1.77%) Java
8 10 (1.47%) Perl
9 7 (1.03%) Bash
9 7 (1.03%) T-SQL
10 4 (0.59%) MATLAB
10 4 (0.59%) TypeScript
10 4 (0.59%) VB.NET
10 4 (0.59%) VBA
11 2 (0.29%) Korn
11 2 (0.29%) PHP
11 2 (0.29%) tcsh
12 1 (0.15%) Bicep
12 1 (0.15%) Kotlin
12 1 (0.15%) Ruby
Qualifications
1 181 (26.70%) Security Cleared
2 110 (16.22%) SC Cleared
3 71 (10.47%) DV Cleared
4 51 (7.52%) Degree
5 49 (7.23%) Microsoft Certification
6 42 (6.19%) A+ Certification
6 42 (6.19%) MCSA
7 26 (3.83%) Cisco Certification
8 24 (3.54%) CISSP
9 23 (3.39%) ITIL Certification
10 22 (3.24%) MCP
11 20 (2.95%) Computer Science Degree
12 16 (2.36%) CCNP
12 16 (2.36%) ITIL Foundation Certificate
13 12 (1.77%) CCNA
13 12 (1.77%) CEH
14 10 (1.47%) BPSS Clearance
15 7 (1.03%) CCSA
15 7 (1.03%) CISM
15 7 (1.03%) JNCIA
Quality Assurance & Compliance
1 65 (9.59%) NIST
2 48 (7.08%) SLA
3 41 (6.05%) ISO/IEC 27001
3 41 (6.05%) NIST 800
4 20 (2.95%) GDPR
5 14 (2.06%) QA
6 11 (1.62%) HIPAA
7 10 (1.47%) California Consumer Privacy Act
8 9 (1.33%) HMG Security Policy Framework
9 5 (0.74%) Accessibility
9 5 (0.74%) NCSC
9 5 (0.74%) PCI DSS
10 4 (0.59%) Data Quality
10 4 (0.59%) Disclosure Scotland
11 3 (0.44%) COBIT
12 1 (0.15%) GRC
12 1 (0.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.15%) JSP 440
12 1 (0.15%) RMADS
12 1 (0.15%) Sarbanes-Oxley
System Software
1 52 (7.67%) Active Directory
2 10 (1.47%) Virtual Desktop
3 5 (0.74%) Docker
3 5 (0.74%) Veritas Cluster Server
4 4 (0.59%) Firmware
4 4 (0.59%) Snort
5 3 (0.44%) BitLocker
5 3 (0.44%) Virtual Machines
5 3 (0.44%) VMware Infrastructure
6 2 (0.29%) NFS
7 1 (0.15%) Postfix
7 1 (0.15%) VMware ESXi
Systems Management
1 19 (2.80%) Ansible
2 15 (2.21%) ITRS Geneos
2 15 (2.21%) Terraform
3 13 (1.92%) Kibana
4 10 (1.47%) SCCM
4 10 (1.47%) Single Sign-On
5 9 (1.33%) logstash
5 9 (1.33%) Microsoft Intune
6 8 (1.18%) Grafana
7 7 (1.03%) Kubernetes
8 5 (0.74%) SysTrack
9 3 (0.44%) Active Directory Federation Services
9 3 (0.44%) CASB
9 3 (0.44%) Progress Chef
9 3 (0.44%) Puppet
9 3 (0.44%) SCOM
9 3 (0.44%) ZABBIX
10 2 (0.29%) Nagios
10 2 (0.29%) Nessus
10 2 (0.29%) Rancher
Vendors
1 205 (30.24%) Microsoft
2 106 (15.63%) ServiceNow
3 52 (7.67%) Citrix
4 36 (5.31%) Cisco
5 30 (4.42%) SAP
6 26 (3.83%) Oracle
7 24 (3.54%) IBM
8 21 (3.10%) Juniper
9 20 (2.95%) Splunk
10 16 (2.36%) CheckPoint
11 14 (2.06%) Palo Alto
12 13 (1.92%) HP
13 12 (1.77%) Dynatrace
14 11 (1.62%) F5
15 10 (1.47%) Red Hat
15 10 (1.47%) Sybase
16 9 (1.33%) Dell
16 9 (1.33%) Temenos
17 7 (1.03%) Sun
18 6 (0.88%) VMware