Job Title: ServiceDeskAnalyst Location: Portsmouth Salary: £25-£30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, ServiceDesk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader … in aerospace, defence, and security, is seeking a dynamic and dedicated ServiceDeskAnalyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in … a fast-paced environment and have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future. The Role: So, what will you be doing as a ServiceDeskAnalystmore »
Would you like to join a market leading organisation? Due to continued investment, this global business is currently looking for a ServiceDeskAnalyst to support their existing team in Havant (fully onsite) on an initial 6 month contract . Please note that this role will involve … hour shifts including nights and weekends, every day of the week 365 days per year. The Role As a ServiceDeskAnalyst , your duties will include but not limited to: Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring … that calls are correctly prioritised and categorised. Ensuring that the ServiceDesk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain more »
Birmingham, West Midlands (County), United Kingdom
Jumar Solutions
IT ServiceDeskAnalyst £200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based ServiceDesk resources are required to work on our financial services client's thriving desk until …/9/24. The ServiceDeskAnalyst will be required to cover the following- Be the primary point of contact to accept phone calls into the ServiceDesk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the … appropriate teams Be the primary point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin more »
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Willmott Dixon Group
Willmott Dixon are looking for a ServiceDeskAnalyst to join our busy IT ServiceDesk Team on a 12 month fixed term contract basis. The ServiceDeskAnalyst will be responsible for providing first class customer service and support to … Willmott Dixon? Our talented IT team have worked tirelessly throughout the last few years to provide the business with a best in class IT service that has kept the business running in the face of the challenges that have been thrown at us. They are a great team to … working with customers to provide timely solutions to their technical issues. With this in mind, we are looking for people that have exceptional customer service skills with a desire to help people and to provide a solution to their problem. You will ideally be a fast learner with an more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
iDPP
ServiceDeskAnalyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled ServiceDeskAnalyst to join their end clients team in Peterborough. This is a full … detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications … or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration. more »
ServiceDeskAnalyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a servicedesk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI … Switching, Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »
Our Client are looking for a ServiceDeskAnalyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system. Due to the nature of the shift pattern this will suit candidates … within a 30-40 minute commutable distance from the Client site. Relevant expertise includes: - Experience working on a 24X7 ServiceDesk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. - Able to demonstrate an ability to … analytical skills - Ability to learn new bespoke systems and applications not worked with in previous roles. - Experience of ISO 20000, 27001, 9001 assessment processes - Service Management toolsets (ServiceNow/Hornbill/Remedy) - A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory - And understanding of Networking, firewalls more »