Service Desk Analyst Contracts in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst daily rate in the UK excluding London is £175 according to job vacancies posted during the 6 months to 7 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 125 164 139
Rank change year-on-year +39 -25 +27
Contract jobs requiring a Service Desk Analyst 339 344 595
As % of all contract jobs advertised in the UK excluding London 1.61% 1.51% 1.94%
As % of the Job Titles category 1.74% 1.60% 2.02%
Number of daily rates quoted 134 154 304
10th Percentile £125 £113 £106
25th Percentile £150 £130 £125
Median daily rate (50th Percentile) £175 £163 £150
Median % change year-on-year +7.36% +8.67% +25.00%
75th Percentile £223 £194 £188
90th Percentile £345 £238 £220
UK median daily rate £175 £175 £160
% change year-on-year - +9.38% +28.00%
Number of hourly rates quoted 177 121 178
10th Percentile £12.73 £12.63 £12.50
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.66 £15.00 £15.00
Median % change year-on-year +4.40% - +11.11%
75th Percentile £19.00 £18.50 £17.00
90th Percentile £21.46 £20.56 £20.25
UK median hourly rate £16.00 £15.25 £15.00
% change year-on-year +4.95% +1.63% +9.09%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,520 21,448 29,386
% of contract IT jobs with a recognized job title 92.45% 94.26% 95.60%
Number of daily rates quoted 11,689 14,896 20,670
10th Percentile £213 £225 £206
25th Percentile £363 £388 £375
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +9.20%
75th Percentile £593 £600 £575
90th Percentile £688 £688 £653
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.14%
Number of hourly rates quoted 2,476 1,091 1,399
10th Percentile £12.53 £13.41 £12.50
25th Percentile £15.85 £18.02 £14.85
Median hourly rate £40.00 £42.50 £20.00
Median % change year-on-year -5.88% +112.50% +5.26%
75th Percentile £62.50 £65.00 £45.20
90th Percentile £74.00 £75.50 £60.92
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +15.00%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the UK excluding London.

Daily rate trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 7 June 2024.

Daily rate histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the UK excluding London.

Hourly rate trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 7 June 2024.

Hourly rate histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 7 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +13 120 £165 -5.71% 16
South West +48 64 £275 +67.68% 7
North of England +19 64 £165 -4.35% 22
North West +22 39 £200 +14.29% 10
Midlands +1 35 £160 +23.08% 8
South East +8 31 £156 -16.67% 21
Yorkshire +13 25 £150 -7.12% 9
West Midlands 0 22 £170 -4.23% 4
Scotland +8 13 £175 +11.11% 3
East Midlands +4 13 £160 +39.13% 4
Wales +22 12 £128 -5.19% 8
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 7 June 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 185 (54.57%) Customer Service
2 110 (32.45%) ITIL
3 103 (30.38%) Windows
4 100 (29.50%) Microsoft 365
5 97 (28.61%) Security Cleared
6 95 (28.02%) Active Directory
7 94 (27.73%) Social Skills
8 93 (27.43%) Problem-Solving
9 92 (27.14%) Incident Management
10 86 (25.37%) Microsoft
11 80 (23.60%) SC Cleared
12 70 (20.65%) ServiceNow
13 61 (17.99%) SLA
14 55 (16.22%) Windows 10
15 50 (14.75%) Citrix
16 48 (14.16%) Public Sector
17 47 (13.86%) Microsoft Certification
18 43 (12.68%) Wi-Fi
19 41 (12.09%) A+ Certification
19 41 (12.09%) Microsoft Office
19 41 (12.09%) MCSA
20 37 (10.91%) Analytical Skills
21 35 (10.32%) Service Delivery
22 33 (9.73%) Retail
23 30 (8.85%) Microsoft Excel
24 28 (8.26%) Service Management
24 28 (8.26%) Microsoft PowerPoint
25 27 (7.96%) Mathematics
25 27 (7.96%) MCP
26 26 (7.67%) DV Cleared

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.49%) Microsoft Exchange
2 3 (0.88%) SharePoint
Applications
1 41 (12.09%) Microsoft Office
2 30 (8.85%) Microsoft Excel
3 28 (8.26%) Microsoft PowerPoint
Business Applications
1 3 (0.88%) Remedy ITSM
Cloud Services
1 100 (29.50%) Microsoft 365
2 8 (2.36%) Azure
3 7 (2.06%) Entra ID
4 6 (1.77%) WhatsApp
5 4 (1.18%) OneDrive
6 2 (0.59%) Dynamics 365
7 1 (0.29%) AWS
7 1 (0.29%) Cloud Computing
7 1 (0.29%) IaaS
7 1 (0.29%) Mimecast
Communications & Networking
1 43 (12.68%) Wi-Fi
2 9 (2.65%) VPN
3 8 (2.36%) Firewall
4 6 (1.77%) DHCP
4 6 (1.77%) DNS
5 4 (1.18%) Internet
5 4 (1.18%) Wireless
6 3 (0.88%) LAN
6 3 (0.88%) Remote Desktop
6 3 (0.88%) Structured Cabling
6 3 (0.88%) WAN
7 2 (0.59%) TCP/IP
7 2 (0.59%) VoIP
Database & Business Intelligence
1 3 (0.88%) Oracle Reports
2 1 (0.29%) Tableau
General
1 94 (27.73%) Social Skills
2 48 (14.16%) Public Sector
3 37 (10.91%) Analytical Skills
4 33 (9.73%) Retail
5 10 (2.95%) Finance
6 7 (2.06%) Organisational Skills
7 5 (1.47%) Inclusion and Diversity
8 3 (0.88%) Aerospace
9 2 (0.59%) Documentation Skills
9 2 (0.59%) Manufacturing
10 1 (0.29%) Automotive
10 1 (0.29%) Financial Institution
10 1 (0.29%) Italian Language
10 1 (0.29%) Legal
10 1 (0.29%) Telecoms
Miscellaneous
1 19 (5.60%) Management Information System
2 14 (4.13%) NHS
3 3 (0.88%) BYOD
3 3 (0.88%) Linux Command Line
3 3 (0.88%) Self-Motivation
4 2 (0.59%) CMDB
4 2 (0.59%) Data Protection Act
4 2 (0.59%) Freedom of Information
5 1 (0.29%) Analytical Mindset
5 1 (0.29%) Blackberry
5 1 (0.29%) Driving Licence
5 1 (0.29%) Hedge funds
5 1 (0.29%) iPad
5 1 (0.29%) iPhone
5 1 (0.29%) Product Ownership
5 1 (0.29%) Video Conferencing
Operating Systems
1 103 (30.38%) Windows
2 55 (16.22%) Windows 10
3 6 (1.77%) Linux
3 6 (1.77%) Unix
3 6 (1.77%) Windows Server
4 5 (1.47%) Apple iOS
4 5 (1.47%) Windows 7
5 4 (1.18%) Android
6 3 (0.88%) Windows Server 2012
7 2 (0.59%) Windows Server 2008
7 2 (0.59%) Windows Server 2016
7 2 (0.59%) Windows Server 2019
Processes & Methodologies
1 185 (54.57%) Customer Service
2 110 (32.45%) ITIL
3 93 (27.43%) Problem-Solving
4 92 (27.14%) Incident Management
5 35 (10.32%) Service Delivery
6 28 (8.26%) Service Management
7 27 (7.96%) Mathematics
8 20 (5.90%) Problem Management
9 18 (5.31%) Line Management
10 17 (5.01%) ITSM
11 15 (4.42%) Time Management
12 13 (3.83%) Decision-Making
13 8 (2.36%) Migration
14 6 (1.77%) Agile
14 6 (1.77%) Network Monitoring
14 6 (1.77%) Ticket Management
15 5 (1.47%) Mentoring
15 5 (1.47%) Mobile Device Management
15 5 (1.47%) Service Desk Management
15 5 (1.47%) Trend Analysis
Programming Languages
1 3 (0.88%) SQL
Qualifications
1 97 (28.61%) Security Cleared
2 80 (23.60%) SC Cleared
3 47 (13.86%) Microsoft Certification
4 41 (12.09%) A+ Certification
4 41 (12.09%) MCSA
5 27 (7.96%) MCP
6 26 (7.67%) DV Cleared
7 20 (5.90%) Degree
8 6 (1.77%) CCNA
8 6 (1.77%) Cisco Certification
8 6 (1.77%) ITIL Foundation Certificate
9 5 (1.47%) ITIL Certification
10 4 (1.18%) BPSS Clearance
11 3 (0.88%) ECDL
11 3 (0.88%) ISEB
11 3 (0.88%) ISEB Practitioner
12 1 (0.29%) MCSE
12 1 (0.29%) MOS
Quality Assurance & Compliance
1 61 (17.99%) SLA
2 15 (4.42%) Disclosure Scotland
3 3 (0.88%) ISO 9001
3 3 (0.88%) ISO/IEC 20000
3 3 (0.88%) ISO/IEC 27001
System Software
1 95 (28.02%) Active Directory
2 4 (1.18%) BitLocker
3 3 (0.88%) Virtual Desktop
4 2 (0.59%) Terminal Services
4 2 (0.59%) VMware Infrastructure
Systems Management
1 8 (2.36%) SCCM
2 6 (1.77%) Microsoft Intune
3 4 (1.18%) IBM BigFix
3 4 (1.18%) Tivoli
4 2 (0.59%) Jamf Pro
5 1 (0.29%) ZABBIX
Vendors
1 86 (25.37%) Microsoft
2 70 (20.65%) ServiceNow
3 50 (14.75%) Citrix
4 12 (3.54%) Sun
5 8 (2.36%) Remedy
6 3 (0.88%) Cisco
6 3 (0.88%) Kofax
6 3 (0.88%) NetApp
6 3 (0.88%) Oracle
7 2 (0.59%) BMC
7 2 (0.59%) Dell
7 2 (0.59%) Mitel
7 2 (0.59%) VMware
8 1 (0.29%) Apple
8 1 (0.29%) Equitrac
8 1 (0.29%) HP
8 1 (0.29%) McAfee
8 1 (0.29%) MobileIron
8 1 (0.29%) SolarWinds
8 1 (0.29%) Sophos