1 to 5 of 5 Permanent SLA Jobs in Birmingham with Remote Work Options

processes. Supporting and enhancing the JML (Joiners Movers and Leavers) process. Ensure the teams address all Incidents, Service Requests and Changes within pre-defined SLA's. Undertaking strategic development of the service through regular system and process reviews. Lead technical projects, office refreshes, application deployments, process changes and enhancements. Produce more »

GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »

and completion on suitable multi-channel responses i.e., email, request letters, application forms, helpdesk inbox, Hive, and ensure these are completed within the department SLA's Assist in identifying opportunities for continuous improvement and efficiencies in customer service standards and sales across the team To maintain courtesy and accurate, informative more »

Software specifications in line with the business needs, including a technical view on upcoming technology./li li Experience of managing 3rd party vendors, SLA management, invoicing, and billing queries/li li Self-driven with the ability to identify and drive their own objectives and initiatives with minimum of more »

first responder to incidents in your region Diagnose on site faults, identifying root cause and implementing the desired fix in accordance with the Service Level Agreement Perform periodic maintenance of network assets as required Complete all documentation accurately and return within the communicated timeframe Ensure that all work is undertaken more »